Klaben Ford Lincoln

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dean Scott
a month ago
Mike Uzl from the sales team did an amazing job. He found me the PERFECT Lincoln Corsair! I know with certainty i would not have purchased this vehicle without him. By far the best salesperson I have ever had. Love, love, love the car. The best part was that I had a fantastic overall experience purchasing it. 10/10 recommend! He made a huge difference for me, he is a difference made for sure!

  Elijah Alston
2 weeks ago
Good afternoon,I just recently purchased my new truck. Scott was amazing. I was really struggling with finding the perfect vehicle for the right price with a payment to fit my budget. Scott was able to locate exactly what I wanted and even guide me throughout the financing process. I love my truck and am completely happy with my financing. Scott is my recommendation for anyone wanting to purchase a new or used car.

  Brad and Nicky Bauchmoyer
a month ago
Buying my Bronco through Klaben was a great experience. I purchased it when other dealers were putting huge markups on the Bronco s because they were still scarce. Klaben didn t do that, I got my Black Diamond with mid package for a fair deal. Luke Deegan made the whole sales process a breeze. He exemplified the outstanding customer service that Klaben is known for. I would highly recommend visiting Luke at Klaben if you are looking for a new car.

  Brittianie Schneider
a month ago
I will definitely be going back!! Huge shout out to Rich Klaben at Klaben ford in Kent, he took the time out of his day to come meet me and talk! He took his time to explain things and told me he would get me into a vehicle I wanted! He did exactly what he said! Also, thank you to the salesman Luke! Luke, thank you for not only being patient during the process but also dealing with my pickiness! I didn t give much wiggle room and even still we were able to find something I m happy with! Thank you for your help after my purchase as well! My new 2020 ford explorer had less than 12,000 miles on it and it s in perfect shape! To the lady I worked with in finance, I can t forget about you! She was very nice and I enjoyed my interaction with her very much!! Looking forward to working with all of you again in the future!

  Tammy lingro
4 months ago
Roscoe and Scott went above and beyond and brought two cars to my work so I could see both cars side by side. I was so grateful because I had to work and could not come in to see them. When I finally got in on my day off they had everything ready! They are the nicest people to deal with! Klaben Ford Lincoln in Kent is the only place I will go to purchase and service my vehicle! They are exceptional!

  kajwane wright
2 weeks ago
March 16th, I turned in my first lease (pic #2) that I purchased from Tim Sterling and purchased my second lease (pic #1) again from Tim Sterling. Tim isa phenomenal salesman, he always checks on me and makes sure my vehicle is taken care of. This makes my 4th lease from Klaben and my 7th personal purchase. I absolutely love my Klaben family and all the entire team. I have been coming to Klaben 28yrs and could not imagine purchasing a vehicle from any other dealership. A heartfelt THANK YOU to Richard, Christine, Roscoe, Jenn, Mona and Tim for always taking care of me, my friends and family

  nathan trost
a month ago
My truck was no longer safe to drive and I really needed a car. But my budget was REALLY tight. Thankfully Scott helped me get into a car in less than 3 days! He helped walk me through the process and even helped me by making the payments more affordable. Scott made my first car buying experience actually enjoyable. If youre looking for a new car whether you have something to trade in or not I would definitely recommend working with Scott!

  Ernie T
a week ago
Worked with Scott B. Was by far the best vehicle buying experience I've ever had. There was no pressure, a ton of communication and they had the best deal in 100 miles. The next time I buy a Ford, it'll be from Klaben.

  Mike Harmon
a month ago
I ve always had great experiences with Klaben Ford. The sales and service teams are helpful, knowledgeable, and professional. I recently worked with Kyle Crowe on the purchase of a new truck and he helped make the process smooth and enjoyable. I highly recommend Klaben Ford and will continue to use them for all my needs in the future.

  cornhole 81
2 weeks ago
Sales team great and the process was easy and smooth. Made the whole process of buying a vehicle easy. Tim Sterling was the salesperson and he definitely made the experience better. Hit him up if you need a new ride.

  Becky Brandvold
2 weeks ago
I am loving the new Lincoln Nautilus I recently leased! Chris Moldas did an awesome job with assisting me with the leasing process. Thank you for making it happen- he truly made the process fun and painless!

  Kasey Fano
3 days ago
Recently had the opportunity to purchase a vehicle from Klaben Ford Lincoln in Kent. If I could rate my experience higher than a 5, I absolutely would. Working with everyone from my sales Rep Scott to everyone in the back offices Jenn, David, Rich, Louis, etc was amazing. My car was charged up and ready to be driver, my phone was synced for me by Scott and he showed me how to use all of the bells and whistles before I left the parking lot. This is my second time purchasing from Klaben and I can say I will never go anywhere else. They treat their customers above and beyond just like I would in any setting. Great job guys, setting the bar high for this industry! If you re in the market, hands down this is the location for you and the team for you.

  Cynthia Lynn
2 weeks ago
I ve been blessed to work with Scott BURGHARDT again at Klaben Ford in Kent Ohio. Have had the opportunity to drive the Mustang Mach-E and of course feel in love. Out of the blue reached out to Scott and asked my questions.Scott returned my call within an hour after speaking with Dave Klaben. Having the color car I wanted, finance AND most importantly to me arranged everything perfectly WITHOUT missing a beat! All I had to was sign and drive. LITERALLY!!Every time I deal with Scott I have no worries or any issues. I have full trust in Scott and the Klaben Family.Scott doesn t stop after signing- he has reached out to me several times to make sure I m comfortable and understanding all working of the Mach- E. He is always there for any questions I may have, willing to walk me through or show me how to do something.Dave Klaben thank you so much for taking the time with me. Everything you did for me is very much appreciated.Mr. Richard Klaben,Once again your team has outdone themselves.Scott is the most professional, caring and has greatest sense of humor. Absolutely love our conversations Dave went out of his way for me. I truly am blown away. Made me feel that I was only his top priority. For all the financial paperwork- I just had to sign- was amazing!I thank you enoughCindy Bradford

  Dana Cicci
4 weeks ago
I can t speak highly enough about Klaben and my salesperson Mike Cooney! My father has been a long time customer of Mike s and now I m proud to be a second generation customer! Mike cannot be beat with his experience, knowledge, professionalism, honesty and companionship. My experience was top notch and I ended up with the best deal on the perfect Corsair for me!! Wonderful hassle-free experience all the way around! Go see Mike Cooney today!!!

  Natalie Ekron
2 weeks ago
Having been loyal customers of Klaben since well before 2014, my husband and I, along with our friends and family, have collectively purchased many vehicles from this esteemed dealership. Throughout the years, my husband has had the pleasure of working with various salespeople, each bringing their own style to the table. However, it wasn't until we met David Mitchell that we found our definitive "go-to" guy.David Mitchell stands out in a league of his own. His blend of professionalism and warmth is immediately evident, creating an inviting atmosphere that makes every visit pleasurable. David's approach is distinguished by his genuine dedication to understanding and meeting his customers' needs. He patiently listens, answers questions with unmatched expertise, and ensures that every detail is addressed to our satisfaction. What truly sets David apart is his commitment to a no-pressure sale, followed by exceptional after-sale service. He always goes above and beyond, checking in to ensure we are delighted with our purchase and addressing any other needs. This level of care and dedication is rare and highly valued.While my husband handles all the dealings, I enjoy the vehicles we choose together. Our recent purchase, guided by David, was as smooth and transparent as ever, reinforcing our decision to make him our dedicated sales consultant. His ability to secure the best deals and his unwavering commitment to customer satisfaction solidify our trust and loyalty in him and Klaben.In conclusion, if you're looking for an unparalleled buying experience, David Mitchell at Klaben is the person to see. His professionalism, knowledge, and exceptional customer service earn him a well-deserved 5-star rating and our continued business for years to come.

  Holly Gressman
2 weeks ago
We definitely made the right choice in going to Klaben. Everyone was so friendly. David Mitchell showed us all the cars we were interested in even staying late for us to test drive another. He was kind, knowledgeable, & professional. It was an overall wonderful experience. Thank you David & Klaben for helping us find the perfect car! Highly recommend

  Andy Donaldson
4 weeks ago
This is the 3rd time we've gotten a leased vehicle from Klaben Ford and I can't praise them enough for all the hard work and genuine care they put into a transaction. No pressure. No worry about wanting to look at different options. Just real customer service without any of the dealership hype you may get from other dealerships. Our salesman Lois has helped us with all 3 leases and 1 purchase over the past 6 years and he is great! Highly recommend Lois and Klaben for making the process so easy and straight forward!

  Matt Ford
3 weeks ago
Chris Moldas was excellent while I was shopping for my Ford Lightning. He had first hand experience with EVs to help me with my questions and made the transition painless. This isn t my first car purchased at Klaben and won t be my last. Thanks Roscoe and Jenn for all your help also!

  Jax
3 weeks ago
I can't say enough good things about Klaben Ford in Kent! We worked with Luke D. and he was absolutely a top-notch salesman. He listened to all of our concerns and he took all of our needs into consideration. He assured that our buying experience was going to be seamless and he was absolutely correct; from start to finish. Doug (our sales manager) and Angela was also a great addition to the team that helped make our buying experience exceptional and fun. Klaben will be our home dealership from now on. There is no reason to go anywhere else with service like this. Highly recommend!

  Eric Lawrence
a week ago
Kyle Crow was my salesman and did an amazing job. Angela in finance was fantastic as well. I bought my car over the phone and Kyle drove over 2.5 hours to deliver it to me. Excellent people and excellent service. I recommend them 100%

  M Pavelschak
a month ago
Bo was a pleasure to work with. In all our years of buying a car, this by far was the best experience. We didn t feel pressured. He explained everything to us & was very knowledgeable about the car. He was always available & responsive when we called with questions. He communicated with us on the status of the vehicle & always kept us updated. Overall, the entire Klaben staff was very friendly & sincere. Felt like a family environment. We will definitely recommend Klaben of Kent to our family & friends.

  CEDRIC KING
a month ago
I am a wounded veteran who served our country for 20 years. In 2012 I lost both my legs in Afghanistan, and did not know how I was going to go forward in life. So many times throughout my journey, I ve had bad car deal, after bad car deal, and then I met Louis. All I can say is wow! Louis was such a blessing to our family that I m still not quite sure if he s an angel or not! For Veterans like myself and so many others it s refreshing to see and meet people like this. Far beyond sales and the bottom line of making money, he insured that our family had dependable transportation. I hope that you would give this dealership a chance to show you that people still do care in this world. This is not just a review, but a testimony, an opportunity for me to say thank you Mr Louis Polos. Thank my friend!!!!!

  Rachel Carmichael
2 months ago
I just purchased my second vehicle from Klaben and I continue to be impressed with the impeccable customer service at this dealership. Denise in finance made all of the paperwork that goes along with buying a new car as painless as possible; she was able to explain everything in a way that made sense. She was absolutely sweet and a delight to work with.Luke, the sales agent I worked with, was wonderful. He was personable, attentive, and extremely patient in addressing any questions or concerns I had. He went above and beyond to ensure I was able to get exactly what I wanted without being pushy. He has also made himself available to help with any issues that may arise after leaving the lot. When it comes time to trade in my husband's vehicle, we will definitely reach out to Luke again!

  Rickie Gomez
2 weeks ago
Purchasing a new car can often be a daunting experience, but my encounter with Tim, the salesman, transformed it into a delightful journey. From the outset, Tim greeted me with genuine warmth, immediately setting a tone of comfort and trust. His approach was notably different; rather than pushing for a sale, he focused on understanding my needs and preferences, guiding me toward the best options within my budget.Tim's expertise and patience in explaining the features of different models, alongside the transparent discussion about financing and warranties, were truly commendable. He was thorough, ensuring I felt confident and informed in my decisions.Even after the sale was complete, Tim's commitment to customer satisfaction was evident through his follow-up, making sure I was content and addressing any further questions. His dedication to not just selling a car, but to fostering a positive, lasting relationship was clear.For anyone looking to buy a car, Tim's exceptional service, deep product knowledge, and genuine care make him an outstanding choice. His approach not only made me a happy customer but also ensured my loyalty for future purchases.

  Shawn Kleinhenz
a month ago
We bought our first ever Lincoln at Klaben and had a great experience. David Mitchell was awesome to work. He was very informative and never pressured us while we were thinking over our options. It was a smooth and easy buying process. My wife loves her new Lincoln. Highly recommend!

  Dana Vercella
a month ago
My very first experience with this dealership was outstanding. As soon as I walked in I was welcomed by David Mitchell! He by far is the best salesperson I have ever dealt with! For now on I will buy every vehicle from David, and I have bought a lot of vehicles! David made sure all my needs were met and went above and beyond to make everything possible! He even tended to the needs of my disabled cousin. I am forever grateful for David he is absolutely amazing!

  Jennifer Buck
2 weeks ago
I recently had the pleasure of purchasing a vehicle from Tim Sterling. From the moment I stepped onto the lot, Tim's professionalism and dedication to customer satisfaction were evident. Tim took the time to understand my needs and preferences, guiding me through the selection process with patience and expertise. He provided valuable insights into various models, ensuring I made an informed decision tailored to my requirements. Throughout the purchasing process, Tim demonstrated exceptional communication skills, promptly addressing any questions or concerns I had. His transparency and honesty instilled confidence in me, making the entire experience stress-free and enjoyable.Not only did Tim assist me in finding the perfect vehicle, but he also went above and beyond to ensure I received a competitive price and favorable financing options. His dedication to securing the best deal for his customers is truly commendable.Overall, I cannot speak highly enough of Tim Sterling's professionalism, knowledge, and commitment to customer satisfaction. If you're in the market for a new car and want a seamless buying experience, I highly recommend reaching out to Tim,.Thank you, Tim, for your outstanding service!

  vincent pavelko
a month ago
First let me say Klaben put trust back in me and my family at buying from a dealer. We've have had less then stellar experiences buying our last few cars at other dealers. Our sale's man Louis exceeded our expectations by a longshot. He went above and beyond and even stayed past closing to make sure my family and I got to drive and look at any vehicle that we wanted. We ended up going with a Lincoln Nautilis from a GMC Terrain that was starting to become a headache for us. I even want to give a shout out to the amazing finance person Jen they made it one of the easiest experiences. Lastly I want to thank the Klaben family as well for taking the time to talk to us and get to know us.. Thanks agian Louis.

  Debby Vitarella
a month ago
I had an unfortunate incident and ended up having to replace my car. Tim Sterling came highly recommended. Upon contacting Tim, he was very attentive and concerned about my situation. Upon providing him with my list of requirements, Tim went to work. He made the whole car buying process seem like a dream. Tim found a vehicle for me, brought it to me to test drive, worked tirelessly on the financing aspect, delivered the vehicle to me at my home in pristine condition. Tim continued to check on me and the performance of the vehicle. After service visits, he followed. Tim has a great sense of what customer service looks like. I have recommended Tim to family (they appreciated the same great experience).

  Ryan Anderson
2 weeks ago
Greg was a pleasure to work with. We purchased two vans for our business and the whole process could not have been smoother. I will definitely give him a call back when it's time to purchase the next two. Thank you very much for the great service.