Spitzer Ford Hartville Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ron Chessler
4 weeks ago
After having difficulty with my Ford electric truck over a period of time, I have to thank the service department at Spitzer Ford in Hartville for working with me through this experience. The team of Michael Geitgey including Zeke, Dylan and Sierra went out of their way to answer my questions, keep me informed and making sure I had a vehicle during the period my truck was out of service. They did everything to make the best of an unfortunate experience. I have dealt with many service departments over the years and this is the best I have ever dealt with.

  Beth Wolsey
2 months ago
So far I've had great experiences with Spitzer Ford in Hartville. Even though this last visit is for a repeat problem, I appreciate that they were willing to look at it again and keep working to solve the problem with no extra charge. Sierra Dieble is kind, capable, and efficient at her job. I was sick, so I especially appreciate their pickup and delivery service so I didn't have to ask a neighbor to take me and pick me up. I didn't even have to leave the house this time. They delivered the car to my house.

  michele loparo
4 months ago
Dylan Yavosrky at Spitzer Ford Hartville has done an excellent job with our service repairs. I highly recommend him. He is honest, fair and completes our service work with professional integrity. Great communication and he delivers what he promises.

  Eve Adams
5 months ago
Waited for 2 weeks for a door seal and then they were to realign the back doors which required van to be put in the body shop. They didn't notify me that the seal for between the doors was in. Called and spoke to service manager, but they still didn't send the van to the body shop to align the back doors but they changed the wrong door seal. They never wrote up the problems correctly and ordered the wrong part then acted lik they never remembered that it was to have the body shop fix the doors. I left the service center with the same Big gap between back doors and dome light popping off and on and a brand new seal that never needed changed. Had to take it somewhere else.

  Paul Arrendale
7 months ago
Sierra Dieble at Hartville Spitzer was outstanding.Took my car in for oil change and tire rotation.She was fast to get me in and out and so darn pleasant to deal with.Thanks Sierra,you did a great job and it s very much appreciated!Paul ArrendaleCustomer At Hartville Spitzer for life!

  Gawaine Banks
8 months ago
Making an online service appt was easy and very helpful. Work was done quickly with minimal wait time. Sierra Dieble was the service manager for this appt., she was gracious, friendly and professional. She ordered parts which arrived the next day and scheduled me for that work the next business day after that. This is my 3rd car from Spitzer Ford Hartville; their sales manager, Jon White made it a very pleasant and professional experience. I recommend them. Addendum re: work done: there was a question of warranty coverage for the parts/installation. Sierra Dieble worked to resolve this favorably. I'm very satisfied and appreciate her help.Services: Tire rotations, Vehicle Inspection, Auto maintenance, Oil change

  Colleen Ash
9 months ago
I just bought a car from Spitzer Ford in Hartville.Zach was the salesman. He did a great job with me.The service has been excellent through the entire process.

  Diana Cook
3 months ago
Dylan Yavorsky helped me out with my oil change and tire rotation. I got in right away and my time there was minimal. Thanks Dylan for your help!

  Rodney Myers
4 months ago
I dropped our vehicle off the night before and was called before 11am that it was done. Hayley was very pleasant to deal with.

  George Moore
4 weeks ago
Great place for service. Sierra Dieble is young but understood my questions and was very friendly.

  Steve Perrott
2 years ago
The Good - Oil and Filter change, Tire Rotation, Inspection was done in a reasonable amount of time and the service writer was professional and courteous.The Bad - Somehow the Technician backed my Truck into a pole and scratched and dented the Rear Bumper pretty Bad, The Oil Change light was Not reset, was not informed of the tire tread depth or any information on the Truck inspection as far as brake life, tread life, or any concerns.The service advisor said they will take care of the bumper accident but it is still is just something I should not have to worry about while bringing a truck in for standard maintenanceService: General repairs & maintenance

  Mark Anderson
3 years ago
Their Service Department got us in on short notice and replaced our power steering pump and brake hydro boost. None of the other Ford dealers within 40 miles were able to assist us. Dave Miller, our service manager, went above and beyond to get us back on our road trip. Thanks, Spitzer Ford!

  Ryan Liolios
8 months ago
Abbigayle Brind from the Service department, went above and beyond with my appointment this past week. She explained everything to me and I was very thrilled with the overall service I received.

  Kelley Perin
2 years ago
Do not purchase from this dealership. They do not follow through on any thing they promise. I was sold a LEMON. I ve been through multiple repairs on a transmission and Instead of replacing the transmission it was rebuilt, causing it to break down again.I will NEVER go to this dealership again. Not for anything.Service: General repairs & maintenance

  Dale Yoho
a year ago
Good people (miss Dave Miller)

  Brandon Mathie
2 years ago
I went there and was spun around lied to and it was terrible.. someone please burn that place to the ground

  Cliff Dorsey
2 years ago
Sales staff was excellent