Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Alex Ramey
4 months ago
I frequent this store weekly. I normally place an online order and pick up my parts in the evening after work. Normally I am greeted by Dan Wisman and he is always A+ excellent with customer service. There have been times where unfortunately the earliest I can get to the store is 10 minutes or so before close and Dan is always polite and helpful.Today 11/29 was one of those days where I had to work late and unfortunately showed up to pick my online order up at 8:55pm. I approached the door and it was locked. A gentleman named Joe came to the door and looked visibly annoyed and stated through the glass window we re about to close . He then unlocked the door and repeated himself that I had about 2 minutes to get what I needed . I mentioned I had already paid for an online order and just needed to pick it up. I was at the store from 8:56pm - 8:59pm.There is plenty of places to shop for auto parts in Harrison and the only reason I continue to use this location is the excellent service I receive from Dan on a regular basis, and the SpeedPerk program. If I have to encounter with Joe again, unfortunately I will take my business elsewhere down the road.

  HarryPotter_ForLife
2 months ago
Very friendly and helpful staff!! Recommend!

  G.A. Downing
2 years ago
I live 0.5 miles from this store, therefore I have gone in a few times due to convenience. All three experiences have been less than pleasant. The first time, I had a car battery that was less than a year old and dead. I went for a warranty replacement. The elderly woman helping me was not welcoming, seemed annoyed to be assisting me, and stated in a rude tone what I already knew after testing the battery..."it is completely dead...no charge at all." Being a veteran I was scoping out military license plate frames as she was working on the warranty replacement. This same woman basically told me she would not discuss other products in the store until I gave her all the information she wanted for my battery. I informed her that I would provide the information she wanted when I decided to and I would be looking at other products until that time.Two other times, I have stopped in to wander the store searching for products without help as I watch employees on their cell phones. The last time a few days ago, there were 3 observable employees in the store when I arrived and one other customer than myself. No one seemed interested in asking if I needed help, again employees were immersed in their cell phones, or chatting amongst themselves without any attention to the customer. The staff seems angry to be there, and I am convinced I need to keep driving to one of several other auto parts stores just a bit down the road.Poor customer service on multiple visits is not acceptable.

  TJ Kroth
a month ago
Excellent customer service

  Chaz Campton
2 years ago
Good prices, has a rewards program and let s you dump oil. However, service has tremendously went downhill at this location. Employees seem annoyed you are shopping there.

  Lisa LeGrand
4 years ago
I'd give it a zero if I had the option. Went in today and found something on clearance. Red sticker. Price tag matched the item. Took it up to the register and the manager was brought over to do price change. SHE went back, took the sticker down, and refused to sell it to me for the price it was supposed to be because it was clearance! Seriously? And the employee warned us she might do that when he pulled her over! Totally the worst service ever. I called a manager at another location and he said she has to honor that price, and she refused. My husband spends thousands of dollars there. Not anymore! Very frustrated!

  Jack G
3 months ago
Helpful, friendly service.

  Kristen Gannon
3 years ago
Very unprofessional. I went there for a battery 01/19/21 at 1:45pm. The man that helped me had no idea what he was doing I had to assist him. They do not answer phones or throughly explain anything. The man I spoke with today was very rude. I will never shop at that specific location again.

  Tyler Lay
4 years ago
Good customer service but the parts are not the best. Had to return a starter I bought 3 times. They gave me bad starters. The last one I got was good

  Amber McMillin Orozco
7 years ago
Wonderfully helpful when my car had a problem. Accurate information, delivered with a smile and a reasonable price. In and out within five minutes, and my car was right as rain. Thanks, Kyle!

  Ginny Nowthat
3 years ago
All of the staff have been Great. I appreciate Such Good customer service !

  James Hawn
2 years ago
They were very helpful. They charged our batteries 2 days in a row while we were broke down

  Andi Grubbs
5 years ago
Ignored when I walked in. After I struggled to find what I needed, I went to the counter to pay. The employee, obviously busy on the phone with a customer but the manager made eye contact with me and yelled to employee that I was waiting on him. Then, the manager walked out.

  Tim Dabe
4 years ago
Very nice friendly service. Even gave me a $30 discount on a battery to beat Wal-Mart prices

  Jack Gregory
a year ago
Very helpful and knowledgeable countergirl there. I was impressed.

  A L
5 years ago
The battery I went for was in stock and they offered to install the new one for me. Great customer service!

  Timmy Sparky
7 years ago
Friendly and very helpful staff. Right off I-74 New Haven Rd exit. Easy and quick in and out

  David Whitley
2 years ago
Dude there was nice and very helpful. Would recommend.

  Donna Schlemmer
a year ago
Didn't seem to know much about the product. Was told to utube how to put it in

  Tracy Sunderhaus
5 years ago
My shopping spot for car parts great group of workers always helpful and friendly

  Eric R
4 years ago
OoooH... Their prices on the exact same battery tender was in sale for $20 more than other local business.

  Joseph McDaniel
2 years ago
A lady was working by yourself and even though she still offered to charge my batteries and help me all she could

  LeeAnn Clark
4 years ago
Needed a tune up for my truck,new girl waited on us,she was nervous, but did good,real nice place

  Matthew Terry
3 years ago
Great store leadership supporting our local scout packs.

  anthony foutch
3 years ago
They do their best! And that's all I ask....

  Charlie Roehm
6 years ago
This auto parts store is the best store in harrison. Excpeically the commercial side an managing.

  Anthony
6 years ago
Friendly and knowledgeable staff, good place to get parts

  David Pandorf
6 years ago
Nice clean store. Not too crowded.

  Robert Fischer
3 years ago
They had the maintenance items I needed for power equipment.

  Tonia mutter
2 years ago
Good customer service. Ty