Ohio Peterbilt

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ahssan Saas
2 weeks ago
Every time I have issue with my truck, I visit Peterbilt in Grove. Good customer service affordable price Nice work mechanics. Fast come fast serve thanks to all out there for us

  Joe Salinas
3 months ago
So far so good. People are nice n fair.I don't like the pricing but it's Peterbilt . They know the truck better than I do.I feel because of the trucking business these days are in a recession. They should consider reducing costs too.Any way I need my truck working. I need to be on my way.

  Mohammad Al Khdra
3 months ago
Hands down the best dealer I ve ever dealt with. Speed, ethics, accommodation, knowledge and communication from every single person that works there especially the lead Forman. I don t know if it will help them out or not but I ll be coming here when ordering my next unit.

  wesley pancho
3 weeks ago
Super nice people. Wait times are more than fair. I have no problems getting this truck serviced here

  james fox
2 months ago
Service coordinator Dominica was very helpful. Truck was in and out within 3 hours. Every one here was very friendly and helpful. Highly recommend this place for your peterbilt needs

  Sherry Hodges
a month ago
You have the same issues as with any peterbilt but they will try to keep the price down for repeat customers, they could have gotten more stars but it has taken all day to complete 1 air leak, replacing an axcel sensor and a PM. Most of the day they've been working on the PM. So far 9.5 hrs.

  Zachary Tauscher
5 months ago
I tow trucks in here occasionally, they always have a quick turnaround time and keep their lot organized. Service office is friendly and helps me get my job done quick

  Richard Neu
3 months ago
The best Peterbuilt. Shop. Around. And super great people

  Nick Graziano
a month ago
Fast, friendly, knowledgeable service for all your Peterbilt needs. I've been taking my trucks here for years.

  Devon Robinson
4 months ago
Always very helpful and polite when I have to stop in. Would always recommend this shop to anyone looking for a great reputable peterbilt shop.

  Ralph Yount
2 months ago
Always very helpful with helping me find parts! The parts guys there are extremely nice!!

  jeff walls
4 months ago
Always do great work, never a issue with service or parts!

  ABDIKARIN DAHIR
5 months ago
This Dealership is the worst ever we have in Columbus Ohio the new ownership is very bad the still the money for the people hope everybody think before the request services I have bad experience our truck when you tell their problem they will tell you we will stop working your trucks because we the only one ohio work this trucks In Peterbilt specially the front desk Leady she is very rude person and she always think she is the owner of the dealership hope the first owners come back this location we will notify the Columbus city what ever the done to us so please everybody think before you take mistakes like what we done this

  Ricardo Garmendia
8 months ago
Night shift is awesome they get things done. They are the super heroes of this Peterbilt. They will communicate every step of the way with you on your truck and make sure you don t sit more than you need to if they can help it.Day shift is the opposite they do the least amount of work and always have excuses for not having the work done or will lie to you about the status of your truck.Come in during night shift you won t be disappointed

  Fred Rosato
11 months ago
Fantastic Service. Everyone so polite and helpful. They immediately got working on my truck and immediately found the problem most shops would have spent days chasing. Big Thanks to them

  Robert Williams
a year ago
I am the director of Maintenance and have been sending my trucks to this location for about 6 months. I am very impressed with the turn around and service we have received. We Have built a great relationship with this dealer. Eddie and Michael have been great communicating issues and resolving problems.

  Tracy Deluca
3 months ago
Service department is outstanding. Prompt courteous service!

  Paul cardaropoli
3 months ago
Excellent customer service and super nice.

  Chazz Locklin
11 months ago
Only 2 stars due to my overall REVIEW: Arrived Thursday night, inspection Friday. Shop closed on the weekend. TODAY ON MONDAY, I received great help from JAKE, and Jacob.Being an owner operator of 2 trucks. I learn everyday, I trust that when I take my trucks to a Peterbilt I will be treated and serviced with professionalism. After all, isn t Peterbilt the best brand in the industry? It is!But when I encounter disrespect, rude, and unprofessionalism. All drivers, and most importantly owners of this establishment should know.5/22/23 at 12:00pm I called SERVICE, with Dominika answering the call. i called right after jacob sent my estimate. There were some things on the estimate I didn t agree and didn t understand why the mechanic specialists wanted to repair. I TRIED to express to Dominika that one of my repairs was to the coolant lines attached to the fuel filter. The suggested repair was to replace the fuel filter. I thought well that doesn t fix the issue.She then tells me that s what I told JOHN during intake. I told her that s not correct. I described to John what the issues are, after all I m not a mechanic. But I supported my complaint with a photo so ANY mech would swiftly be able to diagnosis the issue. The picture was of the leak.She interrupted me speaking as if I was a bother. She continued to talk over me. I told her that s she doesn t have to do that, I m only trying to explain to her the problem. She then told me I didn t give her the misinformation when I told her that the shop made a mistake on the phone. I understand that she probably works hard at her job. But she FAILED TO LISTEN. She Made my experience so nasty, I almost hopped in a Uber! To go meet her face to face. The service I expect from a Peterbilt is high. We are all human, and if mis communication occurs, listening is the only way to solve the problem. With 4,000$ repairs, 600$ hotel costs, and more I expect that.She was nasty, I never disrespected her but I did tell her if she continues to interject and refuse to listen to what I have to say that she won t be able to help me. Her temperament was BELOW BELOW SUB PAR. I encourage the owner to listen to our call for quality measure! There was no reason for her to have a title of service advisor if she can t listen.Thank you JAKE, for listening and hearing what I was asking, with doing that you went to a mechanic and asked my questions and gave me the feedback I needed to calculate how much repairs I needed to approve, or decline.This is efficient service. Shame on Dominika !

  Jahmaar Dawes
a year ago
Jake in service does a great job with communicating. Service is fast. Was diagnosed the same day I showed up. Work was completed in a timely fashion. Great team there.

  Chris Williams
a year ago
Rare 5 star experience at a dealership for repair. Quickly got my truck diagnosed, documents to warranty company and fixed once authrozied. Going to definitely try and use this shop when situations allow.

  E
2 months ago
Friendly, helpful and has shower for driver use.

  Mitchell Caldwell
11 months ago
I arrived yesterday afternoon and they got me checked out pretty quickly unfortunately had to wait until today for parts but they are on it the staff is pretty good friendly and professional. only bad thing I experienced is lack of communication with me the driver but all in all not a bad place

  Damon Owens
a year ago
I'd give 5 stars if their parts dept time was reflected on website... I think they close at 5 as well as service counter, basically a 90% closed shop with the exception of a few guys working and didn't seem happy they were the only ones left... hell I get it, I've been there.

  Michael Horn
11 months ago
This has to be one of the most positive experiences I have had at a dealership! I was at my wits end trying to get a failed ECM addressed. The ECM needed the truck side programming completed and I was literally swimming in misinformation. I finally reached out to Ohio Peterbilt in Grove City and they were like we can get you taken care of in a reasonable time frame. I had the pleasure to meet staff members Jake, Dominica, John, Foreman Mike and Seth. A phenomenally talented crew. Their level of professionalism, dedication to task and integrity speaks volumes in this day and age. I whole-hearted would recommend this business as a go-to place if you are in need of service for your rig. Their level of hospitality, communication and fairness to the customer is refreshing. Thank you for keeping me roadworthy and moving. Best Regards...Michael Horn O/O and owner of 3H Transport LLC.

  Snow Stroud
a year ago
They are very helpful and Jake went out of his way to help us with getting our truck taken care. They are great to work with so go see Jake and let him take care of you.

  Crystal Paul
a year ago
Awesome people here. Truck was diagnosed promptly. Very accommodating to me and my dog, while truck was being repaired. I wish all dealerships were like this one.

  Eric
2 months ago
Great service and even has a shower

  Jonathan Treece
a year ago
We have several trucks that run out of Grove City FedEx Ground. This dealer always takes great care of our trucks, whether it is maintenance or repairs. Eddie and Michael, as well as everyone in service, always do all they can to get us going as soon as possible.

  michael miller
8 months ago
This shop is great called this morning to see if they could get me in and got here in 20 mins they had it in the shop.