Smith Chevrolet INC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Fred Workman
a month ago
We recently have had some misfortune to need some work done on our vehicles, The staff at Smith Chevrolet has went above and beyond to help us solve our issues and were able to fix the issues with no major issues! it is good to know that when your garage gives you a price You don't need to second guess the work or the price. We have been dealing them for years and never were overcharged nor were we taken down a rabbit hole of just replacing parts to see if we could get the problem fixed! Proper diagnosis = proper fix at a fair price I wish I could give them 6 stars

  Dan Bowman
2 months ago
Had our 21 Blazer in for service and tire rotation. It was taken into the garage on time and finished in less than an hour. Service manager Mike Null and his staff were friendly, prompt and informative. We ve always had our Blazer serviced there and it s always been great! Thank you Smith Chevy.

  Josh Sobczak
2 months ago
Wanted to let you know this was the fastest car buying experience I've ever had. Danny my sales guy was great so was John the fiance manager really made me feel at home.I wish all dealerships were like this, I drove from Toledo 4 hours away to get this beautiful 2017 honda accord and they filled the tank up for my drive home definitely 5 star service.

  Chris Farver
5 months ago
The service manager Mike Null and his service advisors have zero customer service skills. In my personal experience, on more than one occasion, they treat you like you are inconveniencing them for bringing your vehicle in for service.I had an 8AM appointment this morning. I was there at 7:30 and checked in with the service advisor when they unlocked the door at 8AM. I told him I was going to wait on it. The items they had to do should only take about an hour to maybe an hour and a half. I also very specifically, in front of Mike Null, said that I needed to talk to the mechanic assigned before starting work on the truck.At 8:40 I walked down the hall to service and my truck isn t there. I find it sitting outside. I didn t say anything. Then at 9:10 I check again and the truck is in service and a mechanic is under the hood and working on the truck.Mike Null was standing there so I voiced my dissatisfaction that they sat on it for over an hour and didn t come get me before working on it.Mike Null started shaking his head and laughing and turned away to get a cup of coffee.I then went to find the owner. He was not there but I voiced my concerns to a senior executive, though I did not get his name.After the service was complete I went looking for Mike Null and couldn t find him so looked for the senior executive and couldn t find him either.So I left dissatisfied and nobody really cared. I will not take my vehicle to this dealership again. I ll drive vs being treated that way again.

  Ronald Mcwhorter
4 months ago
They always treat us like family here. Huge support of the community and we had the best experience buying our daughter her first car. Thank you to the whole team at Smith Chevrolet!

  Joseph Taylor
2 months ago
I stopped to set a time for some minor fixes for my pickup truck. They gave me a date about two weeks away and I told them at the initial meeting what the problems were so they could have the necessary materials. I showed up early for the appointment and waited for them to open. They had me on the schedule with the problems I had stated. I waited an hour and forty minutes when the service manager came into the waiting room with a clipboard and told me the same problems that I had told them two weeks early and told me that they would order the parts and call me when they came in. I'm dumbfounded that first, the parts hadn't already been ordered and second, that it took them an hour and forty minutes to tell me what I had already told them.

  Peggy Chapman
2 months ago
Best sales team and loan department around as far as I m concerned. They were truly happy to see us and made our car buying experience a lot more pleasant. Thanks guys!!!!!

  Chance Davis
a month ago
Worst experience I've ever had with auto repair. They had my vehicle for months, ran up a $2200 bill, and didn't even come close to fixing the problem. From what I can tell, they put little to no effort into a diagnosis and simply started throwing parts at it. All of which I had just recently replaced. I told them that, and their response was that my new parts were bad. I'll go out of my way to make sure they never make another dime off of me. I gave my vehicle to a friend to work on, and he had it fixed in 2 days. Pathetic.Addition: When I went to pick up my truck, they had taken the bed off to change the fuel pump (which was recently replaced and still functioning properly) and completely forgot to tighten any of the bed bolts down. I made it 1/4 mile down the road, and my bed was about to fall off. I took it back to them immediately and told them the problem. After driving the truck for a couple of months, the bolts are loose again. It's ok, I'll tighten them myself. Thanks, guys.

  Carla Smith
5 months ago
Don t have your repairs done there, I had them do my car and I got it back after a month and the engine blew up that day because of no oil in the car, apparently they don t know how to check the oil or test drive anything before it goes back to the owners. It was in the shop because of hitting a deer and the front was smashed bad, they should ve checked the engine, how stupid! I will NEVER go back and will warn as many people as possible to stay away from them greedy low lives. I would ve gave them negative stars if possible

  Paul Clay
8 months ago
My review is regarding the Collision Center (body shop) even though on car wise I left a negative review regarding the automated system telling me work was underway on my vehicle and updating through the week, which was false as work had not even started. I expect delays, but someone should notify the customer as soon as they know. That said, the bodywork of this shop is impeccable. It is as good as if your vehicle had just rolled off the assemble line. Yes, that good. Highly recommended.

  Susan Walker
5 months ago
Drove 2 and half hours to try out some vehicles, salesman was super nice. When it came time to deal, they barely budged on price, notice they still have the vehicle on lot, hmmmmm

  Teresa Bickle
3 weeks ago
Have a tire that was losing air daily but service department didn't have a new one to replace it.

  Scott Gibson
a month ago
This is the best dealership ever. The sales department was fantastic

  George Cather
4 months ago
Easy to work with. Sold my vehicle for a fair price.

  Bobbi Russell
2 years ago
Kelly helped me get a family car! She handled everything and was fast and easy process. Thanks sis

  Gentile Goldstein
9 months ago
Kelly was pretty rude and acted uninterested in doing any business. I have great credit and also wanted to trade in a GMC but she couldn t do better than absolute bottom dollar. Thing books for 10K. But I can t get more than 4K credit value? Get out of here.

  larry cundiff
9 months ago
I stopped by the service department yesterday 7/13/2023 to inquire about a couple minor things that should be covered under warranty on a 2022 traverse. I was told I bought a used car and the dealer I bought it from should have fixed the issues. The vehical has just over 34,000 miles on it it still under factory warranty and also has extended warranty. Beware taking your car here for factory warranty work especially if you bought it used.

  Daryl Martin
3 months ago
This visit was for service it was very friendly personal and answered all questions

  Adam Cox
2 years ago
Service/Shop is great to deal with. The alignment tech is spot on every time and very thorough. Had taken new truck to a commercial tire sales company for new tires only to have them misbalance tires and misalign the vehicle. Made appointment at Smith s , dropped off vehicle,when it was finished they called and I paid over the phone. Very professional and convenient. Truck is perfect again. Thank you

  Ashley Ferrell
3 years ago
Danny was absolutely stunning in helping my husband and I get our new car. We most definitely plan on returning and purchasing another vehicle when it's my turn. They were exceptionally kind, went above and beyond, and made the whole process easy and quick. I can't recommend them enough!

  Shawnita Johnson
a year ago
Sales/service...Scott was amazing. I bought a car over a year ago and was never given a 2nd key to my car ,after dealing with this person and that person and trying to figure out how to get a 2nd key for my car he personally got a hold of me and stayed on top of getting me one .after what seemed liked forever he got hold of the guy and he personally called to let me know I'll be getting my key.THANKS S

  James Davis
3 years ago
Great staff and Tary in finance goes the extra mile to find best rates and financing. Have purchased from this dealership several times and will always come back.Scott in service is top notch too. Always makes certain to keep you satisfied with service performed .Very nice dealership! Recommended

  melissa Benson
3 years ago
Drove 5 hours round-trip to buy a car. Arrived to find it had been falsely advertised as a better trim than it really was. Staff did not go out of their way to make it right. After some back-and-forth, left with an adequate deal for the car, but was not encouraged to leave happy.Additional facts: The staff is friendly. The GM is loathe to budge on price and needs to work on his customer relations. The office itself is a smaller, somewhat up-to-date building.

  Jim Gray
a year ago
Just had to a key made but the service was excellent. Scheduled a recall notice service after meeting the staff. The gentleman in parts went overboard to help me. They are quite busy in the service department. Must be because they do excellent work.

  Matthew Williams
a year ago
I'm going here for my first car hopefully it's a good place everyone seems nice and willing to help, i will be paying cash for my first car and hope this will be a dealer i can work with for life I'll update this once i buy the car I've been keeping my eye on just trying to work on a price, thanks so much Smith Chevy for going above and beyond to help me find my first car.

  Amy Bailey
8 months ago
Love this dealership. Friendly and will go the extra mile to get you into a car .

  Michael Ward
3 years ago
Great experience. Setting up my appointment was quick and easy. Staff kept me updated to any changes in schedules.Service was quick and staff were friendly. Answered questions and gave me an overall excellent impression.

  Donna Shato
4 years ago
Jim & I enjoy an look forward to dealing at this dealership weather it's for a vehicle or work on a vehicle that needs attention. It's "always" done professionally, with kindness, always meets the customers needs and they explain things to you. Be sure an check them out!! You won't be disappointed. It was sure great today catching up with an ole friend !! Thanks for all your help John

  J Sheets II
5 years ago
The people are friendly enough. I was offered bottom dollar on both trade-ins I had evaluated here. Also had an issue with the body shop breaking something on my car and refusing to take care of it. I always try to deal locally when purchasing a vehicle or getting repairs but unfortunately I won't be doing any business here in the future.

  Lory Gatter
a year ago
Once I was able to speak with someone I was brought right in and it only took a few minutes to give me an estimate and make an appointment to get the repairs made.