Madison Motor Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ben Francis
4 months ago
We broke down on the Ohio turnpike the evening after Thanksgiving and these guys were all super friendly and helpful. They came out, tried their best to get us started and then gave us a tow to a garage and a hotel when we needed it. More than anything, though, everyone we spoke to on the phone or in person was just kind and friendly - exactly what you need when you're dealing with an unexpected breakdown!

  Amir Babar
3 months ago
Got a flat tire on Christmas Eve with 5 hours left in my drive. They were able to tow me to the shop and get a replacement tire on. Excellent service that saved the day! 10/10 recommend

  Austin Turner
7 months ago
At nearly 1 am I found myself in a stressful situation with my car stranded on the side of the Ohio Turnpike. They turned this experience around for me. From the get-go, Kelly was outstanding, she s an amazing dispatcher! She was extremely responsive and assured me that help would arrive in less than 45 minutes and it did!When JR arrived, he was nothing short of amazing. He jumped right into action, was incredibly knowledgeable, and made the whole process smooth. He got me home and my car safely to the Kia dealership. Throughout the ordeal, both Kelly and JR made me feel comfortable and at ease, significantly lowering my anxiety. (I hate car issues )This team provides A+ service and they are true professionals. I couldn t be more grateful for their assistance and highly recommend Madison Motor Service to anyone in need of auto assistance.Services: Special vehicle towing, Car towing

  Brian Bosworth
4 months ago
I had a broken fitting on my air dryer and was leaking air aggressively. My company sent out Loves first from Upper Sandusky, and the technician was not able to do anything with the leak to get me back on the road. He said the only thing that he could do is get it towed back to the loves so they could order the part and maybe get it fixed the next day. My company then had a tow truck from Madison motors come out and the technician who came out to assist named Gibby got right to work to figure out the best way to get me off the side of the road safely. After a short time of him working on it and trying a couple different options he was able to get a plug in the hole where the fitting had broken off of and got be back on the road safely so I could get somewhere safe to sleep for the night and be able to drive myself back to my company shop. The technical expertise and ability of Gibby was amazing. I would gladly recommend this company to any one who has the need.

  Wilma Caswell
4 weeks ago
Excellent service - we were in our Motorhome and needed a tow from the service plaza off the Ohio Turnpike. Doug the office guy helped us with Coachnet (our RV towing insurance) which we really appreciated. The tow guys (Brett and Dan) showed up quickly and used extreme care handling our Motorhome. They talked us through everything they were doing which was appreciated. They also used their heavy duty tow truck to take our motorhome to the Freightliner service location they recommended which Coachnet approved. They also recommended some close hotels and restaurants. Both Brett and Dan were professional and courteous, I would highly recommend this company.

  Cariston Edmon
2 months ago
Very rude I needed to get medication and work bag out of my car and was told I couldn t because my insurance with my car vin# on it and my identification card wasn t enough to prove that this was my car that was only towed here because it was involved in a car accident. Not a raid it wasn t involved in a drug bust or evidence for any crime. But because I m an African American they just had to give me a hard time. My caucasian friend had to deal with them kind of the similar situation and all she had was her id that she showed them and she was able to get things out of her car with no problem no question.

  Helen DeLine
4 weeks ago
Daughter was traveling out of state and had blow out two tires and rim trashed- Tyler Meade was awesome and even helped coordinate repair from local Firestone shop. Cannot thank you Enough! Thank you for looking out for our family!!

  Tanika Price
3 years ago
Talk about a blessing. When my car ran out of gas on the way to the station, Brad and the tow driver, Jen, saved my life. Jen passed me on the highway and looped back around to help is out. She came with gas and a heart of gold.When we asked Brad how much we owed, jJen and Brad refused payment. This act of kindness brought me to tears. As a nurse working on the front lines, I noticed their acts of care. I'd highly recommend their services for all your vehicles needs. Thank you and God bless you!Services: Transmission, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, Electrical, Auto engine diagnostic, Body & Trim, Brakes, Air conditioning, Battery, Oil change

  Summer Giles
6 months ago
I ve decided to update my review since my car keys have finally been found. I was in my first car accident a few days ago and had my car towed to here. I picked up my car the next day, paid my bill in cash, and had my car towed to a shop. My keys got lost in this process, and unfortunately, I was told they never had them. Obviously this upset me.Thankfully after speaking with Fremont PD, and Madison Motors, everything got sorted out! I m seriously so glad Madison Motors was able to locate my keys. Accidents are so stressful, but all is well now. Also special thank you to Will for helping me work out a fair price on towing my car!Service: Car towing

  Jordan Garza
7 months ago
Awesome/Hassle Free Towing!!Had called AAA for a tow and I m glad I received Madison Motors Service. My Truck was stranded for 18 hours after my driver break caliper came completely off on the turnpike. Although I was dealing with the stress of the situation and unfortunate circumstances, I left after my truck was towed to a shop 30 miles away with 100% less stress than I had. I appreciated the quick response to the tow and my thanks and gratitude definitely goes out to the driver Will ! Great human! My customer experience with him was what makes a business NOT JUST ANY business. Quick, Smooth, and Considerate. I d recommend their services any day. Thanks Everyone!Service: Car towing

  Herb Mann
2 years ago
During a breakdown, Doug at Madison Motor Services was able to get us very competitive quotes for different towing options, and ultimately get us set up with a 300-mile tow on a flatbed truck within a few hours. The phone staff was friendly and communicated with us openly about timing and delays while we were waiting for a pickup from the local Tireman mechanic shop.Our driver, Jason, was professional, respectful, responsive, and easy to work with. His friendly demeanor, skill, and confidence turned a stressful and expensive rescue into a relatively relaxing and pleasant experience.Towing services are never cheap, but if you need help in their area, you should at least get a quote from Madison Motor Services to see if they are right for you. (They are also equipped for Semi truck rescues and towing, if that applies to you.)

  Kristen Gallagher
6 months ago
Thank you so much for relieving some of my stress during a very stressful situation. I called expecting a quick, gruff response and was helped and reassured in a professional manner. Cody showed up less than an hour after my call and after solving NUMEROUS issues that kept trying to stop him, he was able to get my car from the turnpike and home not only in one piece but quit a distance. He worked calmly and patiently the entire time. Thank you for such outstanding service!!

  Amanda Marshall
6 months ago
Took my truck to 4 other places before here. They got me in, did an amazing a quick job, and were super friendly! Will most definitely use them again!

  Allen Caudill
6 months ago
Great people hard-working Folks like the ones at Madison's are dying breed.

  Michael Williams
11 months ago
What amazing company. I was driving from State College to Denver after visiting my parents when; I got on the Ohio Turn Pike my calbabore came out of my breaks locking my front tire . I almost wrecked got it into the service center by grace of God. Panicked knowing no one in the area I called the only towing open Madison. Within 20 min they came. :) The driver diagnosed my car in min it was amazing. He then proceeded to call AAA for me call trying to find the part at least a hour. Could not find the bolt so he said nope I ll find something at the shop. Towed my car to the shop and took a cumminings motor bolt exact fit fixed my car for me. I was like wow. What!!!!! Then I was trying to pay him he refused the money. Said just have a safe trip. I was blown away!!!! Still in tears!!! What should of been horrible experience 2 or 3 days waiting for the special bolt to come in. Hotels, missing work, was fixed in 1 hour. With no pay. Coolest people I ever met in my life hands down, I left in tears. I left praising God. What amazing people amazing shop. I can t say thank you enough. The owner was one of the most compassionate coolest people I ever met he works in the shop, got his hands dirty for me without charging me. Thank you. Thank you from my wife my family and me!!!!!10 stars !!!Service: Local hauling

  vern hamilton
a year ago
They towed my truck to their shop from I80 turnpike and then put it in the garage took care of the problem and I was on my way within an hour. Thanks for the fast work!!Service: Car towingService: Car towing

  John Lindahl
7 months ago
Was making my usual trip to Fremont for work Saturday. My front passenger side tire blew out. Talked to Gibby aka Matt and after I sent a pic of tire size and all the specifics he came out within 25mins. I've had times where other places had you on the side of the road stranded for a hour or more. Gibby with the save. He had my work truck up on the jack, tire off and replaced with the new one within 10 mins. Great company. Awesome communication. Would def recommend if your stuck somewhere and need help

  Elizabeth Clark
10 months ago
Awesome owner!!! Our toterhome stopped running (electrical issues) near the Madison towing/truck repair shop off the turnpike.. thank goodness . My daughter and I we re following my husband to Indiana to drop it off for hitch work. Her name is MADISON! He identified and fixed the electrical issue no charge in about 10 minutes , let us use their restroom, and gave my family 3 Madison team racing T-shirts!!!! Thank you!

  Brian B.
a year ago
This company is great. AAA really dropped the ball on us and we are considering getting rid of our membership. We were broken down on the Ohio turnpike and Madison came to the rescue. The drive was great and really nice to work with. They delivered my vehicle to the dealership, filled out the after hours form, and dropped off my keys. "That's customer service"Great Job Thank YouService: Long distance hauling

  Randy Gnatek
a year ago
This company saved me and my wife s life. We had a rental van that had broken down on the Ohio Turnpike while returning to Illinois. We sat broken down on the shoulder for an hour and a half calling local 24/7 tow companies, none of which answered. This company answered right away and understood the severity of the situation. Within 15 minutes a flatbed was dispatched and we were being picked up. The flatbed driver Dylan looked out for our safety the entire time helping us into the tow truck. He quickly hooked our vehicle and loaded it. We then embarked on our journey to Chicago Illinois. Dylan was super outgoing, friendly, and a positive person to be around in a time like this. He made our trip home very enjoying. Lastly, you would think this trip would cost and arm and a leg but this company was extremely fair. Me and my family are so grateful to have stumbled across this service, especially the service provider, Dylan. You guys were awesome!