Great Lakes Subaru

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  David Foust
5 months ago
Great experience with Rob Tong buying our 2024 Subaru Outback at Great Lakes Subaru. I bought my 2012 Toyota Prius C from him 13 years ago and seeked him out again for this car as I felt his honest, straight forward approach was who I wanted to buy a car from. Will definitely go back to Great Lakes dealership every time.

  Amy J
2 months ago
As usual, Rob Tong is amazing! He took the time again to find the best deal for me. I bought my 2002 Toyota from him, and was still driving it when l came in to see him. I left with my first new car, a Subaru Forester, and it's a whole new experience! Thanks Rob!

  Steve Ruddy
5 months ago
My Highlander I bought was a 2021. After I had it a few weeks, I noticed there were dents in the roof. I am not tall enough to see these normally, so it took me seeing them from the steps in my garage.I called them right away as this was a certified vehicle and this should not have been sold without the repairs. I spoke to Jose who promised to look into it and call me back. He ghosted me even after many attempts to call him back and find out what they could do about my car.Shame on me for not checking it out top to bottom before I left, but this is shady to pass this off to a customer and then stop returning my calls when I brought it to their attention.So, beware when buying from this dealer, they will try to slip one past you, or better yet, take your business elsewhere where they are trustworthy and do the right thing.Lesson learned.10-20-23Update. Davron worked with me to see what they could do. They went as far as to have me get a quote to repair the damage to my CERTIFIED VEHICHLE that I bought from them. It was just under $3K, I had pictures to go with the quote from the repair shop. After I sent it to them, they claimed there was no way they would have missed it and passed their mistake on to me. They tried to buy me off with $500 to make me go away and not own up to their mistake. They made it seem it was my fault and that I did the damage and there was no way they could have missed something like that. Mistakes can be made, and they pass the buck to the customer.Again, stay away from this sleezy dealership, they will rip you off and make you the problem if one comes up. Take your money elsewhere and don t get treated with such disrespect.

  Ciarra Linscott
a month ago
We had a great car buying experience with Andre! Cannot recommend him enough. They were able to work with us and get us into our dream car! Thank you so much to Andre and the team working with him!

  Herbert Garland
a month ago
We had a very good experience at your dealership. Eric has a very personable personality. He helped us more than we expected. The General Manager is also a great person. He checked on our progress and made sure we had water and pizza..Great experience.

  Liz Ramey
a month ago
Excellent service from Arizona Velazquez! He explained everything thoroughly during paperwork process and my options. Arizona went over features of the Crosstrek during the test drive making more comfortable driving in the unfamiliar surroundings. He answered all our questions and was just nice to sit with a chat during the waiting procedure. I will definitely recommend Arizona to my friends and family.

  Rach B
7 months ago
Never really been keen with car salesmen or dealerships as it s hard to trust people these days. Jose made my car buying experience stress-free and a wonderful experience. They had a great selection of vehicles. Would definitely go back again.

  Tony Black
2 months ago
Excellent people and customer service. I had trouble with past dealerships, not fixing something that was wrong a couple days after purchase. I wasn t able to bring the car in to have it fix for a couple months because of my schedule. They worked with me on a date and time that would be good for me, and got everything fixed. I highly recommend going here for a vehicle. Brandy has helped a ton in buying, and taken care of me.

  Bonnie St Denis
4 months ago
Rob Tong was our salesperson, he made the entire car-buying process informative, easy and painless! Thank you Rob, I LOVE my new Outback!!

  Anita Brueshaber
3 months ago
Jose our salesman was excellent! He is very knowledgeable about the car and answered every question!We had a horrible experience with another Subaru dealer and Jose helped us restore trust in Subaru!We will definitely buy another Subaru from this dealership!

  Greg Boros
3 months ago
Great Experience. Drew is the best sales associate we have ever worked with. His knowledge of the vehicle was amazing. Looking forward to working with him and Great Lakes in the future.

  Brandon Hill
a month ago
I had the best experience buying a car ever quick easy and they worked with me. They work for the people highly recommend going there if ur looking for a vehicle. Will be going back there and will be telling everyone to go to Great Lakes Toyota.

  Rolando Hernandez
a month ago
Mr Jose Esnard gave us 110% on purchasing 2023 subaru solterra. I set my price and what I wanted to pay and he made it happened. I drove 3 hrs round-trip and I can say I found a new friendship and dealership for future purchases. I Highly recommend Jose. Thanks again great lakes!!

  Ken Lorow
7 months ago
The staff and experience was great. It started from the ordering of the vehicle to the delivery. Everyone was very professional and kind, and they stuck to their word.

  Justin Kaufman
11 months ago
I went in for a Subaru outback. After showing up I found out I didn't have the best credit and also didn't have much to work with for money down. I was helped by Laura and David they were both exceptional people. David especially went to bat for me to get me in the car of my dreams. I will definitely be returning to great lakes to see David and his team to keep me on the road. Thanks again everyone

  Jennifer Zorio
6 months ago
What an amazing experience. Andre Roche was recommended by a friend. And he didn t disappoint. Buying a car with him was fantastic. He s knowledgeable, honest, and a pleasure to have at your side during the car buying experience. I can t recommend him enough! He works with another young man, Arizona (ask for the story behind the name), who will be delivering my car. He was such a hardworking person and lovely to talk to.I spoke at length withGrant Thompson during the financing process. It s never been so enjoyable!I highly recommend Great Lakes Toyota Suburu for your car buying needs.Ask for Andr�!

  Melissa Steingass
2 months ago
Clay and Rob did a great job and were attentive to our needs and concerns. Ed in finance was very helpful and wonderful to work with.

  RCG ToxicRoyalT
a month ago
Dakota was a great salesman. He has exceed my customer satisfaction experience. Appreciate all he did!!

  Kathy Jones
10 months ago
Jose was amazing, no haggling. In and out in no time at all! Very professional!!! Great car buying experience!!!! Recommend this salesman and dealership!!! Love my new Outback!!!!

  Janet Williams
6 months ago
What a wonderful experience my daughter and I had with this dealership. Especially Andre, Emily, Arizona, and Lance and the rest of the crew. After having a horrible experience with another dealership, they helped us resolve several issues we had with that dealership and then helped my daughter get herself a new car. I would recommend this dealership to everyone.....the best experience I have ever had buying a car.

  K L
9 months ago
These people make buying a car such a pleasure. Andre, Eric and everybody at Great Lakes are such nice people and really provide great customer service. I never felt pressured at any time during the process... and I think I got a great deal too! Thanks from a happy customer!

  Lisa Decker
3 months ago
Eric Gadski was so professional and you can tell he absolutely loves Subaru!

  Madison Norman
7 months ago
I called to book an apt to look at a used car. I leave work early and get there for them to not have the car. Its in the shop after having it a month. I get a call later in the week when it is out. They were kind enough to let me drive it to my mechanic that night to look it over.It was on this drive I discover the car shakes terrible well driving...My mechanic says the whole passenger front break system needs replaced, and the back tire has a bad plug in it. Dealership says no problem we will fix it. Great! Well come to find out their shop already knew about the problem and didn't disclose this to me before driving. I could have died due to bad breaks because of sketchy games.I go to make a deal, the rep laughs at me with my offer. (yes it was low, but you always start low and meet in the middle).They proceed to get nasty with me about I knew the price etc. Keep in mind this is a used car... Most good dealerships work with you on price and you barter to get to a price that works for both of you. They agree to either let me buy it as is and they will install back up camera and apple play or they fix the issues (issues that should have been fixed to begin with). After several rude comments and trying to pressure me to sign papers I leave saying I need to think it over.Rep calls the next day... I say I have to pass at that price. (newer cars more features and less mileage for same price listed several places) No response back.Almost a month later... car is there still they have sense raised the price (assuming they fixed the issues hence why they raised price, which tells me they were going to sell it mechanically unsafe.)Rep texts me a week ago and asks if I am still looking. I say yes assuming they've sense realized they wont sell this car at that price. and he ignores me.Overall sketchy dealership trying to make a quick buck. Bullies and pushes woman around to make a sale.

  Phillip Kerns
6 months ago
I have purchased or leased 5 Subaru Outback vehicles from this dealership and I wouldn't go anywhere else. Great staff, excellent service, puts the customer first and cares about the customer! The dealership knows by taking care of business their business will grow!

  Lorie Vaughn
2 months ago
IF YOU ARE LOOKING FOR A CAR LOOK NO FURTHER. JOSE' WILL HELP YOU FIND THE RIGHT ONE FOR YOU. THIS IS MY SECOND CAR HE HAS HELPED.ME FIND. I LOVE MY NEW FORRESTER!

  Nici Williams
8 months ago
I work for a lot of dealerships, and these guys have always treated me right when it comes to work and getting cars from them. This is my 4th lease from Mike Gobble. He is just the nicest guy ever. They made sure I was taken care of when I had to turn my other lease in and they didn t have what I wanted on the lot. They searched high and low for me to get something. And finally got me a great deal. I will always get my cars from Mike at Great Lakes Toyota!

  Tiffin At&t
a year ago
Purchased a vehicle at Great Lakes Subaru and it was a great experience!!! We had decided going in that we wanted a Subaru Forester. Our salesman Drew recommended that we test drive the Forester and the Outback. After test driving both we ended up deciding the Outback was roomier and had a smoother drive. I have never had such a wonderful experience with a car salesman!!! We had no sales pressure at all!!! Drew was so friendly, respectful and very knowledgeable about both vehicles and the Subaru experience!! Drew was the reason we decided to purchase a vehicle at Great Lakes Subaru!!! We were very happy with the value they gave our trade in and they also gave us a discount on the MSRP of the Outback. If you are interested in purchasing a new vehicle. I highly recommend Great Lakes Subaru and ask for Drew!!! Ron and Deb Bailey

  Eric Little
a year ago
Great experience with Grant! He was easy to talk to and answered all my questions. We were working an out of state and he did an amazing job! Thanks again Grant for your amazing customer service and everything you did to help! Highly recommend working with Grant for you next vehicle!!!

  Steve Rumschlag
a year ago
Andre was great. He was training Cathy. They were both very nice and found answers for all questions that I had. Very knowledgeable. Of the several cars in my price range they helped me sort through them. And I made a purchase. Hopefully I can find my next vehicle there as well.

  Susan Kraft
a month ago
Nice dealership, nice salesman. Fixed a problem professionally. Very satisfied with my new viechle.