AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  A S
2 months ago
Have been working with them for the last year for a local body shop I am a service advisor for. Great team and very helpful. Fast turnaround!

  Tessa Keefe
9 months ago
This place is always so helpful. I haven't found a staff member who was not able to help me. Not only do they do their job inside if you need them to look at your car and help you with something, they always try to do their absolute best to help me do that. You never wait long to get assistance. They always have what I need. This is definitely my go-to auto store. The store is clean, has a nice location, and has lots of parking.

  Gerardo Reyes
7 months ago
My niece needed a battery and the crew were very helpful and installed it for her. Great job to the crew.

  Craig Payne
a month ago
Nice people and got what I needed

  Jessica Patton
a year ago
I needed my headlight replaced and they were so kind with my very limited knowledge of how to even pop the lid. They replaced it for me and we're so kind. Brian assisted me and deserves a raise.

  FunFindlay
2 years ago
Brian gave me amazing customer service! He went above and beyond by running the codes on my car, looking up the part I needed, and even pointed it out to me. I can not speak highly enough of my experience!!! THANK YOU!!!

  Julie Klein
2 years ago
Went to purchase a new headlight, but wasn t sure of type needed. Not only did Autumn remove the old one for me, but she also installed the new one! Awesome customer service! Thank you.

  Frederick Makrancy
a year ago
Autumn & staff were incredible on the Tiffin ave branch in Findlay, Ohio. They completely understand what customer service is and know how to provide top-notch service. The Trenton Ave branch however....something left to be desired as I will NEVER Go back to that branch even though it is closest to my house.

  brandon palur
2 years ago
The customer service there is literally the best I have ever seen at a retail store. The lady that was working suggested that she could get the part so I can see it in person this happened around 6:30pm really good service and excellent customer service

  mandy mattox
a year ago
Kevin W. is extremely helpful and courteous. I'm going to make everyone jealous with my new LED headlights!!Thank you!

  Zach Moring
7 months ago
Above and beyond helpful! Andy and Melissa are awesome!

  Chris King
2 months ago
Good customer service

  Abby Rife
4 years ago
Needed to replace my mass air flow sensor which was bought from autozone & had gone bad before the warranty was up therefore was being replaced for free. The cashier informed me that the part would have to be ordered & that I would have to return the following day to pick it up. No big deal this is to be expected. So the next day I drive from my home in Carey to pick up the part. However unfortunately they had ordered the wrong part & then proceeded to try to make me pay for it even though it was under warrenty. After I explained that, & that it was not the correct part they apologized & promised to have the right part in the next day. Feeling a bit ticked but understanding that mistakes happen I return home only to go back the next day at the time I was told just for them to tell me it wasn't there yet but would be in the next 30 minutes. So I wait around in town & return in the 30 minutes & still no part. Cashier said it'd now be another 4 hours before it would get there. I have now had to miss days of work because my car is not only needed to get to & from but also an essential part of my work day. It's a simple fix that would take me 10 or so minutes. It seems as though the employees really have no clue what's going on & will say anything to make you happy even if its untrue & will only result in future frustration. Still have yet to receive the part & believe that this was all handled very unprofessionally. When you promise something to a customer & don't follow through with it expect them to be disappointed & to not return.

  Mary Getner
5 years ago
My sister and I had car trouble - check engine light came on on road trip to Torch Lake, Michigan . Outstanding associates there. Very nice man checked car and let us know the diagonstics test indicated a minor issue....On to the lake we go!!! Thank you

  Michael Jesse Olson
2 years ago
Great friendly staff. Answered all my questions and was forth right up front and honest. Thanks guys.

  Monica Shine
8 years ago
I stopped in to replace a windshield wiper blade and even though it was 20 minutes to closing, freezing, an employee on her smoke break took the time to help me install them. When the blades I originally purchased didn't fit, she went back and got the correct blades.A true definition of going above and beyond. This automotive novice really appreciated the help!

  Roxanne Hayes
11 months ago
Very helpful and friendly. Had everything I needed.

  The Gatch
2 years ago
Great staff! Had what i needed and was even willing to put on! Never have an issue with them!

  Jillian Romick
a year ago
The ladies who assisted me were incredibly helpful. Always appreciated!

  Mom by Love Robart
6 years ago
When you're in the business of providing parts, you should make sure you're selling the correct part for the vehicle. And if you get it wrong once, you should DOUBLE-check before you sell another wrong part to replace the first wrong one. We've gone back a third time now, trying to get the correct part without having to purchase it again. We've also already paid to have the part installed by a mechanic twice. Please make this right, auto zone!

  T wagner
5 years ago
Auto Zone rarely let's me down, I need parts now because I got to have them for work. Amazon takes 2 weeks to get me parts and are cheaper but too slow. I just got a caliper, rotor and pads for my '03 Dodge truck and the Zone had all of them.

  Clarence Mcbride
3 years ago
Very friendly and knowledgeable..had a warranty on a part they did what they had to do to verify it exchanged it took it to my truck and loaded it..very satisfied with the way I was treated..great group to deal with!!

  Jonathan Adkins
4 years ago
I'm from lima, headed to Findlay today to grab a bite to eat tire went flat so I stopped to air up and see how bad the problem was bought a patch/plug kit and plugged the tire. Went in after being completely soaked from this rain and asked if the guy had a pocket knife or something to cut excess of plug. He could see I was soaked and just shook his head while looking down at the counter where they had pocket knives for sale...well eat a bag o d**** I'll never stop at your parts store again idc I'll walk back to Lima before I waste my time with you jerks again

  Scott Williamson
a year ago
Melissa was amazing . Such a great worker. Will be coming back because of Melissa.

  Caitlin Lowery
11 years ago
It was a blessing in disguise when the staff refused to help me. I went to Sears and purchased a BETTER battery for a LOWER cost! My father had recommended Auto Zone so I went there first. The woman left me standing around for over half an hour waiting on someone to come back from lunch. When I realized there were actually 4 people still working in the store, I challenged her on why I was waiting. So, she finally checked my battery. Then she told me she couldn't install it because there was a bar over the battery. She suggested I buy one and take it to Sears or Muffler Bros. for installation! I called Sears and they said they could take care of me immediately. Needless to say, I won't be going to Auto Zone again.

  Juan Torres
2 years ago
Horrible left stuck out side after spending 140 dollars cuz my belt broke on my way home from working 3rds gave me wrong tools was out side for a hour I had to call a friend for help cuz I was not spending a another dollar there ever

  Matthew Sowers
4 years ago
No discounts, over priced as always. Advance auto better. Always negotiate at auto parts stores, don't pay list ask for "jobber" prices, and watch your discounts add up.

  Tea
5 years ago
They were great. Tested my battery and replaced it for free. Seems like they know their stuff.

  larry kritzell
a year ago
Always have what I need. Online ordering for pickup is fast and convenient.

  Amy Walker
a year ago
Make sure you know exactly what you need, we were given the wrong part 3 different times.