Montrose Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Amanda Riley
a month ago
I went in to test drive a Bronco Raptor and Logan was just phenomenal! He was friendly, sincere, easy going (not pushy), knowledgeable, professional, and charismatic! I knew he genuinely wanted to answer all my questions (which he did) and see if it REALLY WAS the perfect fit for my busy family. Even though I decided I couldn t part from the SUV I have now I know when the time comes, I will most definitely go back to see Logan. I am confident he d search out the best deal possible.

  Danae Dawson
2 months ago
Mat Mills helped me get a 2021 rented by 1. He did such a great job working with me and my family! My credit score is fair but I have lots of debt and low income. He helped bring my monthly payments down a bit. Finance team was awesome! Great deal!

  bri allen
3 weeks ago
The people at Montrose Ford are great. I went in expecting to drive out with a car a week or two later. Chris Roz push the envelope and had me driving out extremely satisfied with my new Edge The Same Day! Look for Chris he will treat you like family.

  Eric Quarando
3 months ago
Ordered a 2024 Mustang GT with Ford x-plan. Fast forward 5.5 months later after the car comes in. They forced me into paying an additional $1600 in paint or rust protection. None of this was brought up till the day I came to get the car, they could have told me this when I came to order it and I would have gone somewhere else.. If you want to hear how they treat their customers have a listen to my interaction with them...https://youtu.be/I1dYVU2ilcQ

  Becky Givens
a week ago
Went to Montrose Ford and had the best experience with John! He went above and beyond. He found me exactly what I wanted! Thank you so much!

  Sherman Thomas
a week ago
Amazing experience. Dan Russell and Matthew Stringer treated me like I have been a lifelong customer, although it was my first time there. Buying experience was professional and painless. Communication during and after was great. Thanks again. When I'm ready, my next Roush will come from them for sure.

  ACA A Culinary Art
4 months ago
I came into Ford just to Browse and I left with a brand new truck! I wasn t planning on buying a Ford but this place was great! Roz was the best salesman I ve had and I ve bought about 30 cars/trucks in my life. Not only did I buy a truck but they set me up in beautiful truck. The place is loaded with them! Great sales team, great prices and they have probably the best selection of trucks I ve seen anywhere. I will be back and if you go there ask for Roz!

  Matthew Hinton
2 weeks ago
I purchased a Ford Focus RS from Alex at Montrose Ford. Alex did an outstanding job assisting me with my purchase. I was not the easiest customer to work with since I live about a 1,000 miles away. Alex took a video of the vehicle running and sent it to me. He took detailed photos of the interior, exterior, and underneath the vehicle too. There is a lot of anxiety that comes with buying a vehicle across the country, but Alex put me at ease by sending me so many videos and photos of the vehicle.Additionally, Alex was very responsive to me. He would always answer my calls or reply to my text messages within a few seconds of me sending them.If you are out of town and find a vehicle you want at Montrose Ford, ask for Alex. He will give you a great experience.

  Vince Bausola
2 months ago
Fantastic experience working with Alex. Had the deal done and truck ready to be picked up in less than a day. Was quite impressed with this since we did the entire deal over the phone while I was on the other side of the country for work.

  Allison Allen
4 weeks ago
Chris Roz was excellent from start to finished. He was very kind, knowledgeable and extremely helpful. We appreciate all his help. We are very happy with our new car. We would recommend him to any of our family and friends. Thank you Chris.Allison Allen and Gregg Allen

  stephen gallagher
2 months ago
Great dealership. My salesman, Matt, was amazing. I had a long order process based on what I bought and he kept communicating the whole time and really help me close the deal when it came in. Deal was amazing. Best purchase experience I have had. Financing and paperwork was short and efficient with no hard up sell on anything. This the place to go for Ford!!!!

  M Sawyer
6 months ago
Roz is the BEST! He was friendly, helpful, very knowledgeable and funny! He made the whole buying experience EASY! Super excited to get my new Bronco Outer Banks on the road. Carlos was cool too! Thank you Montrose Ford.

  Robert Suchan
4 months ago
I worked with Matt Stringer and John Nageotte both guys are amazing! This is my 8th ford with Matt and 3rd with John! These guys are great! There customer service is absolutely top notch. I will not purchase a vehicle from anyone else! Thank you Matt, John, and Montrose Ford for the great experience and the totally awesome new truck!!!

  duke matelske
a month ago
A Seamless Car Buying Experience with Logan Riley at Montrose Ford!Our recent car purchase experience at Montrose Ford, guided by salesman Logan Riley, was nothing short of exceptional. From the outset, Logan's professionalism and approachability set the tone for a smooth and enjoyable transaction.Logan's ability to handle questions with ease was impressive. He not only welcomed our inquiries but responded with a depth of knowledge that showcased his expertise in the field. It was evident that he was genuinely committed to ensuring we had all the information we needed to make informed decisions.Negotiating the price for the SUV we had set our eyes on was a collaborative and positive experience. Logan worked with us, demonstrating flexibility and a genuine interest in meeting our needs. His transparency and willingness to engage in fair negotiations made the process stress-free and satisfying.What truly stood out was Logan's commitment to guiding us through every step of the purchasing journey. He provided a comprehensive walkthrough, ensuring that we were comfortable and informed at each stage. This level of attentiveness and customer-focused service made a significant difference in our overall satisfaction with the buying process.In essence, Logan Riley at Montrose Ford made our car buying experience memorable for all the right reasons. If you're in the market for a new vehicle and appreciate professionalism, expertise, and a friendly approach, Logan is your go-to guy. Our heartfelt thanks to Logan and the Montrose Ford team for making this a positive experience from start to finish!

  Andrew Gehrig
2 weeks ago
I'm thankful for the help I received from John and Jennifer in purchasing a 2022 Ford E-Transit. I will be arriving next week. John assisted me with understanding the out of state buying process as we are located in NY. Overall we feel we got a great vehicle for our business at a great price. However one significant downside is that Montrose does not allow 3rd party (Bank) financing when selling a vehicle to an out of state buyer. This was a drawback but we did find a way to work with the financing they had.

  Candice Anderson
3 weeks ago
Logan is the best!!! I went in just for an oil change and I left with a Bronco!!! Honestly, he was just so kind to let me ask questions about a new Bronco. His professionalism, patience, and guidance is what allowed me the courage to purchase in the moment. I wasn t pressed at all. Thank you Logan and Ford for taking great care of me.

  Wayside Elk River Floats
2 weeks ago
Alex McGraw made making a deal quick and easy. Easy transition so we purchased two trucks. Plenty of inventory to choose from and excellent customer service. Highly recommended.

  S R
2 weeks ago
Thank you for helping me find the right car. I went in fully intentioned to buy the Mustang Mach-E. As a previous Ford owner, I should've been an easy sale.Thanks to the wonderful dealership experience at Montrose, I was forced to book a test drive at Tesla and guess what guys, we ended up buying one.The salesman would never give us actual range numbers until I had to force him to print the window sticker. He had absolutely no information to give us about the car although he claimed to be a proud owner of one.When I asked about the $7500 rebate, they were just clueless.They were clueless about the NACS adapter, clueless about the ability to use the Tesla supercharger network. Clueless about the whole dang car.Not sure what the legality on this is, but I'm surprised that none of the cars in the lot had window stickers or prices.Again, thank you for forcing me to test drive a Tesla against my wishes. The interiors might be lower quality than the Mach-E but I'm willing to put up with bad interiors over a terrible sales experience.

  Dave Charnigo
5 months ago
I had the best van buying experience at Montrose ford. Everyone involved went above and beyond. I found exactly the van I wanted and everyone worked diligently to make a deal work for me. I ll be a customer for life. I highly recommend Montrose ford

  Savanna Tolley
a month ago
Adam was fantastic to work with. He was extremely helpful in getting us into our new Expedition!! One of the easiest and most enjoyable purchasing experience we ve ever had! I 100% recommend Adam and we re excited to purchase more from him in the future!

  Shannon White
8 months ago
We had a great experience with Will Sutton! The whole process was seamless and we were 350 miles away from the dealership!!! We purchased the car sight unseen, that s how wonderful Will was! It was just as Will described and we trusted him completely. I would definitely buy from Montrose Ford again! Highly recommend this dealership!!

  Nate Fabich
4 months ago
Brought my truck in for bad rear brake caliper sticking and overheating. Andre was the service advisor who assisted. I let him know while truck is in, do any other maintaince required for 36k miles to save me down the road and any recalls I might have missed. He agreed and said he would call once truck was diagnosed, to see if my extended warranty would cover caliper. Also let him know truck is in great shape watch paint and wheels. Well he calls next day says truck is all set and done. Doesn t mention if it had any recalls, come to find out on their website you can check Also doesnt mention if they changed and flushed brake fluid per manual. So I ask, he says well yeah if it hasn t been done. So again I have to ask him to do something I already said to do. Fast forward, I get truck back all looks good. Caliper fixed and covered. Upon inspection next day in sunlight rims are scratched from brake tools tech used. But it gets worse, tech somehow upon taking off old oil sticker and putting theirs on cut my windshield tint. So I call Andre is full of excuses and rude, ask for him to have Dave service manager call, more excuses and I go back to dealer show damage. Dave says I ll call tech is back following week, no call ever comes. Call ask for Dave more excuses, tech only used his finger nail on windshield and no tools on wheels or brakes. Finally I get Dave s boss, Randy show him damage at this point all I care about is front windshield, he agrees to cover damage and check is issued following days. If you care about your vehicle, don t go here they will damage something! Dave and Andre need retrained in customer service!

  Eric Taylor
2 months ago
The staff, especially Matt Mills the salesman and his manger Matt were more than helpful and accommodating. No one wants to spend the money to buy a car and they worked every angle possible to get the car I wanted at a price I needed. I drove 30+ minutes to get to this particular dealership and I can guarantee I will again. Everything from being upfront about the price, expectations of what I was looking for to staying open late to get the deal done so I didn t have to come down the following day. Great experience.

  Margie Waters
a month ago
Alex McGraw was very accommodating. He answered our questions and helped us on his day off. He was very helpful and his customer service was superb. He made us feel very welcome at Montrose Ford. I recommend looking him up when you are looking for a new vehicle.

  barbara hale
a month ago
Marcus Spelich is The Best salesman and tells you everything about each car that is at Montrose Ford. I purchased my car here and service is very good too. No Lies in this dealership. You will thank me after your purchase Barbara Hale

  Drew C
a week ago
Amazing dealership with a great selection of new and used cars. Make sure to check out Hazmo. He will take great care of you and knows a lot about the vehicles he sells. Super helpful.

  M.A. Clement
3 weeks ago
John Nageotte sold me a 2024 Ford Maverick and I m really pleased with the purchase. John is knowledgeable about all of the Ford vehicles and he even showed me his personal vehicle since there were no other Mavericks on the lot. He was helpful in every way & kept in touch on the progress of getting the truck delivered to the dealer so we were able to get what we wanted. Our buying experience was pleasant and quick and we are very satisfied. Now we know who to recommend -John Nageotte as someone who will go above & beyond. Thanks John! Jim Clement

  Jessica Shaffalo
3 months ago
Had a great experience purchasing a new vehicle from Montrose Ford of Fairlawn to accommodate my growing family. Matt made the process very easy communicating clearly via text in advance of our appointment to pick up the vehicle so that I could provide the needed details for the credit app in advance, saving a lot of time in person. When at the dealership, he was very helpful in setting me up with the Ford phone app (getting it synced for remote start etc), and ensured the settings in my vehicle were adjusted to suit me before driving off. Overall, he was friendly, patient, and professional answering any and all questions and never seeming rushed. The same can be said for the other associates I encountered, as well. A great experience obtaining a great vehicle, thank you! I would highly recommend this dealership to anyone looking for a reliable car and smooth, non-pressured sales experience.

  angela cegonko
2 months ago
So happy with my experience at Montrose Ford in Fairlawn. Marcus was amazing! He took the time to hear what I needed given my current situation and exceeded my expectations. I am thrilled to be the new owner of a Ford Escape 2023! I feel confident owning my new vehicle and could not done it without Marcus and the Ford Montrose team!

  Sam Strickler
7 months ago
Lynn was so amazing and helpful!! The whole experience here was very smooth and everyone was very kind. My vehicle had a few problems off the lot, however the dealership immediately fixed the problems. Fantastic experience here