NAPA Auto Parts - Ross Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Fredric G.
5 years ago
I m traveling doing a 12 State Marketing tour for a Fortune 100 company and I need reliability in the companies I go to for parts for the tour vehicle. I believe in supporting the smaller what we have come to label as Mom and Pop businesses before I support the big chain retailers. This is the only way we keep the small companies in business. If your thinking you will get similar service across the country with this brand you are mistaken. The owner/manager gave me this well planned excuse on why he couldn t take back a brand new two day old ticket item with receipt. This pushes the consumer to the big brand retailers that have a well designed return policy across the board in most cases around the country. I had to drive over an hour back tracking on my route just to take the items back to the original NAPA. How convenient is this for the consumer. Over 60% of small businesses fail because of the mindset of the owner. It s not the economy or location or competition it s all about the owner and management. I will no longer support NAPA because of their indivisible franchise policies putting more weight on the corporate stores.

  Don P
2 years ago
There staff is great and very knowledgeable. Most popular parts are in stock. If they don't have what you need they can usually have it the next day. If your there in the morning early and they have to order something in they can often have it same day. I rearly hhhgo anywhere else. This NAPA is my go to sores for all of my automotive needs.

  Sir Sweetness
5 years ago
Great community store. Dave and Patty are pleasant to interact with and provide great customer service. The ownership has changed a few times the last few years and is not always as friendly. Do not retire Dave or Patty!

  Brandon Garrett
2 years ago
Great hometown parts place. The staffis knowledgeable and many of them have worked their for years. They ACTUALLY WORK ON THEIR OWN VEHICLES so they know what they're talking about. Not like their other guys...

  M Peacock
a year ago
The owners are knowledgeable and helpful. We start here when we have to find car parts. It's been rare that we had to wait on a part or find the part elsewhere.

  Wally Damon
a year ago
Well stocked & very hopeful staff at that location. With willingness to assist Heavy duty customers & fleet.

  Cathy Buckley
3 years ago
The older gentlemen replaced my wiper in the middle of a 10 inch snow storm!! IF he sees this I will forever be greatful for him getting me back in the road seeing how I still had an hour on a good day back home!!

  BRYAN JOHNSTON
7 years ago
Great service and knowledgeable staff and if they don't have a part that you need they will order it in in a timely manner. I frequent here for our truck preventive maintenance needs such as fluids and repair parts such hoses etc.

  Robert Fuhrman
5 years ago
Better than any autozone or O'Reilly's. You can get anything there and if you can't then they will send a car from another store so you can get it as fast as possible. Its much cheaper there than any other auto store.

  quentin kunkle
6 years ago
We had 4 lugs break at the same time on the side of the road an hour from home. The brought them to us on the side of the road. Saved our butts. Thank you so much.

  Charles Jeffers 2
6 years ago
It was very good they took the time to help me on everything I've lived out here in Ross for 2 years and just found out that there was one back there a NAPA store they need better signage thank you I would rate it a five-star

  Jack Broering
2 years ago
Great place to get parts. I needed a headlight for my 2006 Dodge Dakota and they had it in stock.

  bobby price
5 years ago
Great store that seems to have all my automotive needs and friendly staff!! They actually know the business and are very helpful.

  Noneya Dambusiness
6 years ago
Home town feel easy going famy run parts store. Will go out of their way to make sure you get exactly what you need.

  Connie Blevins
5 years ago
Great service if they don't have your part they will check with other nappa to help you fin it

  John DJ
6 months ago
I like Napa auto parts

  Nathan
11 years ago
Hours of OperationMon - Fri: 08:00 AM - 06:00 PMSat: 08:00 AM - 05:00 PMSun: 10:30 AM - 03:00 PMThis parts store is great.

  SOLOLUCKY1
6 years ago
Grat prices...And cheaper than "discount car parts" places...Believe it or not it is true. beat Advance, O'Reillys,and AutoZone on price.

  Dwayne Dischner
4 years ago
I hit 2 other places before this and struck out. Went here and a woman named Patty was very helpful.

  Joe Zaenkert
3 years ago
Always helpful and if they don't have the part they will get it

  Steve Smith
7 years ago
Good place to buy parts knowledgeable and friendly staff with local ownership.

  tblev
5 years ago
Staff is awesome. Hours are TERRIBLE. Have to drive to Harrison to get anything.

  Justin Snellings
a year ago
Nice helpful staff. Love coming in here.

  Mark Shippy
3 years ago
Great place for auto parts, always have what I need.

  David Durrant
4 years ago
They had impossible to find parts. Excellent service.

  Joseph Garcia
4 years ago
Great place with amazing employees and the parts you need

  Rob Brehm
7 years ago
Always willing to help out on those tough to get parts

  Cindy Morris
6 years ago
It a nice place to go to get the parts that you need

  Neal H
3 years ago
They did what they could as soon as they could, the girl I worked with was nice enough.

  Yvette Dunn
4 years ago
The employees are super friendly and very helpful!