Honda Service Department - Performance Honda

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tim Brazeal
3 days ago
My advisor was John Howard. I recently purchased a 2019 Dodge Ram truck from Performance and after the sale, I found a few issues. John was the advisor I was assigned.He was super fast to make the intial handshake reaching out. His communication was top-notch. More importantly he kept me updated constantly on the progress of the work. They had a fed-ex mix up on parts and he let me know immediately what was happening.I couldn t get off work to get there to pickup my truck until after service closed and he even made arrangements for me to pick it up after hours.The man is a rock star!He needs a promotion or least needs to be a trainer on how to teach others how to take care of customers. I never wondered what was going on with my repairs.

  ROBERT D. GILL JR.
3 months ago
As always Performance Honda provides the best services whenever I bring my 99 Honda Civic and 2021 Accord in for services. They also beat competitor tire prices. Keep up the great job performance Honda team members service advisor Nicole and Technician Carlos. The vehicle received a car wash after services.

  Golden Earth Girl
6 months ago
Will not be coming back here. Didn t fix the car correctly. Wrong part. Cost an additional $350. No one answers the phone and there s no direct way to get a hold of the service advisor. Didn t give us a time frame of when the car would be ready. We had to call several times until someone picked up. Then we were placed on hold for several minutes. Maybe give customers all information needed when you call?? This happened the last time we came in too.

  fernandizo
5 months ago
CRV went in for recall work on Monday. Asked them to do a diagnostic on wheel noise at highway speed and check engine light. They thought it was noise at idle. did nothing and wanted to charge me $80 for blinking at the engine running. I had to reexplain whats wrong on the phone. They didnt convey the information to anyone. just dropped the request when I hung up the phone. once again did nothing. went back in person on friday, took the car out took a video and showed them and complained and finally they looked at the wheel noise. They didnt even check the check engine light. I still dont know what wrong with that. But I was so fed up I just picked the car up. I will have to find another place to look at this. This place just barely, I mean barely does whats required. Mind numbingly lazy and unreliable is how I describe this service location.Service: Vehicle Inspection

  Jaimie Meyer
7 months ago
We had our Pilot serviced there and Katelynn was so helpful! Turns out we needed new fuel injectors and she was so helpful with getting them replaced under warranty. The injectors were on back order and she called us the minute they were in and they were replaced a few days later. We have the 100k maintenance coming up and we will be returning. Thank you for being so good to us and for making us lifelong Honda owners!

  Fiona Muyo
a year ago
Nicole was super helpful in making sure I get the right services for my last visit! I highly recommend speaking with her. My last visit prior to the latest one was not good at all but I decided to give it one more shot - she s changed my mind. She was kind and insightful.Services: Tire rotations, Wiper blade installation, Oil changeServices: Tire rotations, Wiper blade installation, Oil change

  Ashley B
8 months ago
had an appointment for an oil change at 8:30am, came back to pick up at 3:00pm and the van was still on the lift and had to wait 30 minutes for it to be finished. there was no apology, which would have went a long way. the unexpected additional 30 minute wait resulted in being late to a doctors appointment. we had planned to have them change our timing belt and a few other things but will be going elsewhere now.Services: Auto maintenance, Oil change

  Kim R.W.
a year ago
Great cars. Larry you are the best. Thank you for helping us find our retirement car.

  Kevin Attride
a year ago
Great team and service! Chad was super helpful and even squeezed me in with a dead battery! I highly recommend them!

  Roberta A Rodriguez-Edens
a year ago
They were not where I bought my car but there service was exceptional. I felt like the people waiting on me where family

  Amanda Bryant
a year ago
Staff is always friendly and very helpful to make sure I'm getting the correct services for the best prices possible.

  David S. Stover
10 months ago
100 % change from last time I visited. Apparently the service advisor and service manger I had issues no longer work for the company. Yea!

  Ashley Knollman
3 weeks ago
Easy. Quick to diagnose.

  J.C. Smith
2 years ago
Had a key replaced here. They did a great job. Great customer service

  HarryPotter_ForLife
11 months ago
Fast, professional, and normal dealership prices!

  Willie Hamblin
9 months ago
Great people, place and service.

  Elizabeth Slattery
a year ago
Reasonably fast, friendly service

  Edward Cooper
a year ago
Very professional and friendly service.

 
4 months ago
good service

  Michelle B
9 months ago
Good services as always

  JAESUNG LEE (JASON)
a year ago
RSW airport.