Tire Choice Auto Service Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  April Hernandez
2 months ago
Spend over $1000 for tires. One day when the weather was nice I cleaned my tires and rims by hand. This is when I noticed on my passenger front tire a lug nut casing was missing. I went and called Tire Choice and spoke to Tyler on 2/9/23. He said bring the car in. I brought the car in on 2/10/24. He said per his manager Preston they don't replace if they break it it's a Ford product. (Mind you, no one from Tire Choice told me they damaged/broke it) and I would have to pay for it. I asked how is that, if I bring me car one way and you return it another way? Tyler just stated per his manager. I would not recommend anyone spending their hard earned money there.

  Heather Ludlow
a week ago
Price was great service not so much ordered wrong parts was only supposed to take a couple hours took all day. They reset my oil life on my car even though I didn't have an oil change, I just had my brakes done. when I called to tell him that he said he didn't know what he could do. He doesn't know what to say, I was mad that it took all day. He took $30 off because it took all day but it ruined my son's last day He had with me on spring break and we had plans and I had to cancel them because it took like nine hours to get my brakes done.

  Daryl Griffin
2 months ago
I got a screw and nail in my rear tire and Tyler had me come right in. And of course they couldn't be repaired because they are so old and Tyler gave me such a great price I ended up buying 4 new tires. I highly recommend.

  Kendall Finney
2 months ago
A few days ago I realized one of my tires had a bubble in it so through a Google search I found my way here. The gentleman at the desk was very nice and helpful, he found me a tire for my van and got me in right away. The service was quick, prices reasonable. When I got in my van and started to drive away I noticed a rhythmic thumping noise so I immediately turned around and went back. After a few inspections and fiddling around they realized the tire weights had been placed in the incorrect spot and was hitting something. Easy fix. Removed weights and repositioned them. Sound gone. Went back out to my van to leave again and immediately noticed a huge scratch down my driver's door. I'm talking like two feet long. From being a mechanics wife I can tell this was from the gentleman working on my van sliding between the van and the lift post. It's a straight line then dips in a circular pattern like one would do when avoiding the sideview mirror. I immediately wanted to cry, we just bought our new vehicle 3 weeks ago. By then more customers had already taken up the waiting area to be helped and I was already running behind for a doctor's appointment so I left. Besides, when has a shop ever admitted fault for car damage. Anyhow, if yall want to make this right I'd be thrilled. If not I guess I'm stuck with it. The gentleman working on my van had a flashlight hanging off his side pocket, I figure that's where the scratch came from.

  Baby Doll
a month ago
The guy that took care of me was great, no complaints. I just went in for a quick oil change there was no wait. Very nice I would definitely go again. They got me in and out.

  Lisa Willis
2 months ago
Waste of my time and gas. Made an appointment for Thursday went in they said the technician is not here. Offered to put me down for another appointment Friday at 4 I said ok. Come in on Friday different person says their technician is not there. What the hell. Tells them I made an appointment because the guy said the technician was gonna be there. Turns out the person the day before never made me an appointment. I will be going elsewhere this was super unprofessional.

  Mr. Thrifter
3 weeks ago
Very fair pricing and even gave me a discount after quoting a price I agreed on. Very courteous and do a wonderful job!

  Richard Santos
4 months ago
My auto service was taken care of in a courteous, professional and timely manner. I will recommend them to friends and family.

  Julie Ortiz
2 months ago
Good guys worked with us to repair the car decent pricing will go back again if needed

  Bobby Miller
9 months ago
They have the best deal on oil changes in Lorain County.The staff is professional. They notified me of a bad tie rod without pressuring me to buy anything. This place saves me so much money with oil changes. They haven't raised this price since 2015. Thats the first time I came here and it was the best deal in town then, and today.A++Management, staff, whoever answered the phone, they were all professional and polite today. Good service is still around.

  Lovii Marie
5 months ago
Very friendly young men and knowledgeable not about scams they definitely told me up front what they could and could not do amd I appreciate and respect that.

  Monique King
5 months ago
This place has gone downhill, the service manager that has replace Ryan is not good. I called in for a vehicle inspection when I arrive I was told by the new service manager that he had nobody to equip my vehicle for any service, besides oil changes. I don t understand why except an appointment if you don t have men to do the job. Unbelievable time wasted.

  Thomas Holland
a year ago
I received terrific service yesterday. Aaron and Brett were great, they fully explained in detail the service they were providing. Was to have tires and brakes done. After a thorough inspection they advised brakes and rotors had a good amount of life left on them. I was told the day prior by another service provider that I needed work that was not needed. Installed new tires quickly and professionally. Saved $550 by going here. I will definitely use them in the future for my Auto needs.

  A J
a year ago
Tire Choice in Sandusky Ohio helped my family when we had an emergency situation and needed an oil change. We had stopped @ every "big" name shop and although there were 10 people standing around they were not willing to help. We decided to try 1 more place and stopped @ Tire Choice. We explained our situation and the gentleman said they will get us in. We waited about 15 min and then they took our car back. We only saw 2 people working the whole time we were there and they were still willing to help. Our paperwork says the manager is Steve W. And we believe he was the gentleman we spoke to when we went in. As we were leaving we realized that it was late and close to closing time for the shop, but they still helped us out of a jam . We really appreciate the great customer service we received @ Tire Choice and we will continue to take our vehicles there to get serviced.

  T B
3 months ago
Great service! Tyler went above and beyond at the North Ridge Rd location in Elyria Oh.

  RUTZ
2 years ago
Came to this place a day before. They checked the tires and said that they can put tires on my car I just would have to comeback in the morning. When I did they made wait 30 minutes to tell me they don't fill safe lifting the car and another 30 minutes to give me back my money which was almost $300 they had no problem taking in less than 10 minutes. Will not come back and will not recommend anyone else to come here either. It was like my time didn't matter and I take care of 2 disabled people.

  Christie Burnworth
a year ago
So I went up yesterday and made an appointment to have tires put on my car. Took it up today and dropped it off at said time. Got home and they called and said they couldn't put it on the lift due to my underbody being too rusted . I picked my car up and stopped at 2 other places both said it wasn't a problem they could put it on a lift and get me some new tires. Sorry you lost my business. There were no cars or customers there apparently they just didn't wish to work.

  Aaron Pettibone
9 months ago
Perfect experience! Best price on tires and the service manager really cares about customer satisfaction! Great team!!

  Ashley Bennett
4 years ago
On time appointments. Went above and beyond to make sure I had my car returned to me the same day. Friendly crew. Quality work for a great price. Would definitely recommend. Very satisfied with the work I had done. Car drives better than it has in a long time. Thank you Travis and staff!

  Asiah Woods
4 years ago
Went in for an oil change and tire rotation & was very happy with the service, Travis did a car inspection and told me everything I needed! He was very professional and nice. I was in and out in the matter of an hour! Went back couple days later for a wheel alignment & was very happy with all the results! Highly recommend all of my family and friends to go to Monro Auto Service!!!

  Tom Miller
10 months ago
5 -star service got out my broken oil stick in 2 minutes and DID NOT CHARGE ME! Nice people will definitely return when needed.

  Brenda Parsons
6 years ago
I had to get a lot of things replaced today! they did it in no time!! something that would have taken another shop maybe a whole day took them about 2 hours, Great service very friendly and reasonably priced. I highly recommend getting your car needs done here. Thanks to the Manager Al . he also worked on my car and had a great a friendly attitude.

  Carleen Spurlock
2 years ago
I asked several times when inquiring about the tires we were purchasing, if they included the tire, mounting, alignment, balance, and disposal, and even agreed to road hazard fee for 1 year coverage. I was told yes several times, after asking multiple times to make sure I was clear on what would be included in the pricing. When my daughter picked up her car, there was no alignment, and the paperwork states customer declined. This was false. I was told by John they don t have somebody to do alignments.( why run a tire shop then) However like I stated, I asked several times what all was included in the pricing prior to agreeing to the purchase, and John replied yes, correct . Now my daughter has to pay more money to have her car aligned somewhere else because of a grown mans lies. Why not just be honest with the customer upfront instead of ripping of a 19yo kid.

  Eileen Tyrrell
4 years ago
This place is all about customer service. Professional, friendly and polite. We had s flat tire on I-2 less than 2 miles from his location. When our roadside service plan was not responding to our calls for help, we called Dan and he was very helpful. We had to drive on the flat for over a mile, and when we got to there, they were ready. We were out of there quickly. Thank you Dan and team!.

  Justino Kender
2 years ago
Great place to get your car fixed, oil change, tire issues. The manager is great, the service was great and the mechanics took really good care of my car. I completely felt the difference when I drove off. Good job!! I'll be back

  wt bivins
3 years ago
Don't get me wrong. I love the service at this shop. Always kind and take good care. However, my last visit was disappointing in that my tires weren't rotated. I think it was probably just a misunderstanding because I had my brakes done as well. I'm sure an honest mistake. Always topnotch service in Amherst/Elyria.

  Kim Matuzek
4 years ago
I wish I could do a zero star review. This was my first time going to Monro, and I'll never be back again. I will be calling Corporate and the manager as well. I went in for a tire repair that was under a warranty. First I had to wait a good while before anyone even came to the desk. I explained what I was there for and was first told he "couldn't do it", then was told he "didn't have a code, and I needed to wait until the manger was in tomorrow". The tech then referred me to Mr. Tire, who fixed my tire and had great customer service. I'll definitely go back to Mr. Tire.

  Robert Scott
3 years ago
Called them up to ask for a quote for a muffler delete on my Dodge Challenger. The guy was like "a muffler what?" to which I immediately replied "If you don't know what that is, I don't want you working on my car. Good day!"07/14/2020 Update: Just found out this place is one of the approved places to take my vehicle under my extended warranty, so not only did they lose my business this time, they've lost my future business as well.Word of advice, let your workers know if they're not educated on a specific customer request, simply put them on hold and get someone who is, rather than voicing their ignorance over the phone. It would make for a much more professional and confident customer experience.

  Brandi M. Hurn
6 years ago
I took my car in for an oil change today. Al & the other guy (red hair) were so nice and professional. they told me other stuff that needed done but weren't pushy when I said I wasn't able to do it today. I'll definitely be coming back!

  Christina Knautz
4 years ago
Very professional, friendly and efficient. They were running on time with the appt I had and explained the work clearly (oil change/tire rotation/multi-point inspection). I felt they were upfront and honest. I would absolutely come back and would recommend to others.