Tri State Ford Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Innovative Cleaning & Solutions LLC Miller
2 days ago
Very timely warranty repair. Mike and Rocco had excellent customer service, Matt needs to work on his communication, and technicians need to put paper down before dragging shop dust into vehicle. Kyle was extremely understanding and cleaned up my floor mat in the pouring rain.

  Todd Gilkison
a month ago
Had recall work done to our f-350. Called us when the parts came in and while their tech was doing the work, he found other parts that needed attention. So had that done too. Morgan in the service department was very nice and helpful in getting our truck fixed.

  Ransom Palmer
a month ago
Scheduled an appointment for 8:30 on a Friday; they called me at 8:10, said they were on their way, picked up my truck, did the works package, and delivered my truck back to me. Incredible response time and service. Simple, just as it should be.

  DJ Horsen
a month ago
Very pleasant people.With rewards points, it didn't cost anything for tire rotation, multi points inspection and oil change. Bought car a couple of years ago. Grand Ford has always been nice to work with.I will continue to go there.

  Jennifer W
4 months ago
I had an appointment for a safety recall at 8am, was told it would take 3 hours, when I called at 2pm it still wasn t started and was told they might not get to it that day. When they finally got started after 3 pm they called with a list of major things that also needed repaired, the man was irritated when I told him that I just had the car at another mechanic and they didn t say anything about those things, to just fix the recall and I would pick up the car. Took the car to a 3rd garage and, surprise, surprise, none of what they wanted me to pay for repair was actually wrong!

  Starr Murphy
2 months ago
I have been using Tri-State for all my vehicle needs. They've always done a great job with my SUV. James is a great service rep and I only like dealing with him. If I have a problem I can always count on him to make sure I get the service I need. Thanks Tri State and thank you James for all your help.Starr

  Kristy Coulter
3 weeks ago
Took my car in for a recall. Was told I wouldn't have to pay for anything. I go to pick up my car and they wanted me to pay $163. Stated because the recall wasn't the issue they did a diagnostic eval to figure out what my issue was. No call to tell me they were doing this. And I didn't ask for it. After 15 mins of arguing I didn't have to pay. 2nd time they did this. I took my car in for a free 90 point inspection in the fall. Again asked if it would cost me anything. Was told no. My dad picked up my car guess what $163. Why? Because they did a diagnostic eval. Again didn't ask me nor tell me. Never going back there again. Their a rip off.

  Ben Hoffman
2 months ago
I am very disappointed. I took my truck there under warranty to have my running board looked at. They washed the hinges with out the courtesy of a phone call to tell me that isn't covered by warranty. Then charged me $162.00 for cleaning the hinges. They are deceitful and just out to make money.I was just looking for a good old fashioned Ford dealer.but this ain't it.

  LaDonna Tillis
4 months ago
Best service I've experienced from the moment I walked through the doors! Stephan made us feel right at home upon arrival, very professional and very respectful I'm grateful to have him help me with my choice of car! Thanks again Tri State Ford!

  Rosalie Lebec
4 days ago
The service was great. I especially liked the option of having my car picked up at home and returned.

  Rob Campf
2 weeks ago
Great service with Matt as service manager! Kept me posted about progress also! I will not be looking elsewhere for service when Tri-State is this good! 5 Stars!

  Shirley Wells
2 days ago
I was there for brakes and tires they said would get me right in after waiting 4 and a half hours I finally asked they said it was just finished because they sent wrong rotors and they had to wait for correct ones. Wish they would have told me that I could have left and came back. They did give me a free oil change for next time.

  Joe Hamilton
2 months ago
James Humes, listened to my concerns, with kindness. And they did an awesome job on fixing 2018 6.2l, with amazing skill, and little wait time.

  Monsterhunta
a month ago
I had my 2020 ford fusion hybrid in the shop to replace the 12V battery that was discharging. The work was done in a timely manner and the car is back to normal now

  Susan Berger
5 months ago
Super friendly, helpful, and HONEST service department! They ve taken excellent care of my vehicle and have always been up front. Definitely recommend them!

  Alex Soltis
4 months ago
Super friendly service, were able to identifyMy issue that other shops said they couldn t recreate and fixed my vehicle faster than they originally projected!

  kenneth McLaughlin
2 months ago
I had recalls completed with Tri-State. I used the option to have the vehicle picked up and returned. I was very pleased with the service.

  Jason Johnson
6 months ago
1st off, I'd like to say that the two stars does not reflect on all the people at TriState. My visit was actually the 3rd attempt at getting in. The first two scheduled appointments were botched by new employees (so I wasn't really angry.. we all mess up at times- so no worries). I had made it in to get my back ul camera replaced. The customer servers fair, though there was one salesman that went out of his way to make friendly conversation; so I liked that. The low stars are from thw small gouges in my paint around the plastic shroud that contains the rear backup camera. I was not happy about that. If you are curious, no, I did not go reporti it to the managers.Service: Electrical repair

  Katie Rakoczy
a year ago
Service department is fantastic. James and Robert are very intelligent in their field and was able to explain everything in detail so I understood. They don t jerk you around like most dealerships! They are also very funny and always making me laugh. Thank you for such a great place to come too!Services: Steering & suspension repair, General repairs & maintenance, Tire rotations, Wheel alignment, Oil changeServices: Steering & suspension repair, General repairs & maintenance, Tire rotations, Wheel alignment, Oil change

  Carol Kozlowski
4 months ago
Very efficient and helpful. I called for a service appointment for my car from another dealership and got an appointment the next day.

  jason gorius
4 months ago
They definitely treated me right. I would highly recommend them. Service dept is really good!

  Tony Frank
7 months ago
My experience so far with tri-state Ford service is not very good. I brought my car over for air-conditioning repair. They fixed it once said it was done picked it up. Turned on the air conditioner drove around didn t work. They had it for three days. Brought it back to him on Monday night August 14 call Friday the 18th from what I understand they never even ordered the part. I need it so the car still sitting there don t know how long it ll be there. I guess I just got a wait on it to be fixed. The people who work there are very nice very friendly and courteous but I m sorry as far as the service goes I think there s a lot to be worked on there. Thank you.Services: Electrical repair, Air & cabin filter replacement

  Sami Fogle
8 months ago
I recently brought my car to Tri-State Ford for a TCM issue, and I have to say that James from the service department was a true lifesaver. Not only was he knowledgeable and professional, but he went above and beyond to make sure that my car was fixed as quickly and efficiently as possible. Overall, I was extremely impressed with the level of service that I received from James and the rest of the team at Tri-State Ford.Thank you, James, for your outstanding work!Service: Transmission

  Thomas Charlton
a week ago
They always have great service at a fair priceServices: Tire rotations, Vehicle Inspection, Oil changeServices: Tire rotations, Vehicle Inspection, Oil change

  Amy Allen
6 months ago
Love that I don't have to wait for my oil to get changed. A little less texts would be better. I recieved 10 about my pickup and return of my car. Love it thoServices: Vehicle Inspection, Auto maintenance, Oil changeServices: Vehicle Inspection, Auto maintenance, Oil change

  jackmambo22
5 months ago
Awesome service! They always go above and beyond. I always take my Ranger here for service/oil changes

  Frank Bursick Jr
11 months ago
I went in there to their service basically with no choice I had a whining noise and my battery light came on, and then the vehicle quit as I was pulling in their lot . Told him what it did and they said it was the battery and I said OK but I don t think so. The batteries brand new and the way it happened don t seem like it s a battery to me but they said it was so high. I tried to leave a lot didn t make it out of the parking lot. Had a friend come down and took the battery out. Went to Napa exchanged it come down and put the battery in myself left and drove 25 minutes and it did it again so here I am putting a battery on an alternator and by by myself that s my great experience with them. Of course if the alternator was not working the batteries going to go dead, no wonder the battery was dead, correct thank you .Service: Electrical

  Daren Cusato
a year ago
James and Robert were very polite and professional. They were understanding when I explained the problem with my car and performed the diagnosis I requested for the car. They also did not pressure me to spend more money than I needed on the car. I would confidently return to this service department in the future.Services: Electrical repair, ElectricalServices: Electrical repair, Electrical

  Doug Waxler
8 months ago
Service some parts have been good to me. They didn't take forever to get me in for an oil change either, though the hours available make it tough for a working person to schedule.

  Angela Ferlaino
9 months ago
They are great. Got my new battery put on pretty fast. And they even drove my car home for me because I was at work. No extra charge for that.Service: Auto battery replacementService: Auto battery replacement