MAG Porsche Dublin in Columbus, Ohio

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Molly Miller
6 months ago
My second car purchase from Mag. My sales advisor Simon went above and beyond to help us. Finance specialist Julie came in on her day off to make my experience happen timely. First class treatment

  Jonathan Gullett
11 months ago
It s important to state that we ve been trying to purchase a Macan for 3 years. We were really close to purchasing a Macan from the other dealership in town. We put in for European delivery at the other location, but for whatever reason we were mislead for a full year, claiming that our drop had occurred and that we only needed to make reservations at the last minute. When it came time to receive the car and finalize the drop, they claimed European delivery couldn t happen. In short, this other dealership lied about how the car had been registered. I actually had to call Porsche North America to find out that because the car had not been put in correctly it wasn t available for European delivery. Meanwhile we were trying to plan the ultimate European vacation.After this terrible experience that ruined a family vacation to Switzerland and Germany, I contacted MAG. They let me know European delivery had not been paused, as was constantly told to us by the other dealership. They assured me that if I was willing they could make European delivery happen.Well guess what, we just paid for our car, have plane tickets in hand and will be traveling to Germany to pick up our car. I want to give a special shout out the K. He and the staff at MAG, are so professional and really made our dreams come true. Porsche North America got us a delivery date that will enable us to pickup at Leipzig and travel throughout Germany and the Netherlands for two and a half weeks.I can t say enough about these folks and how they have helped me realize a perfect gift for my wife. Their customer service made dropping nearly 100k almost painless. Now as long as the car isn t yellow when I arrive in Germany, I ll now everything is excellent (it appears in the app just like we designed it) lol. Please MAG use me as a reference for future sales.

  Adam Ko�s
a year ago
I don't believe in leaving poor reviews, as any one mistake, technology fluke, or staff member having a bad day can create a bad experience that doesn't necessarily reflect on the business as a whole. I truly believe that there are no mistakes - only lessons.On the same hand, whenever I come across a truly exceptional level of service, I always do my best to take the time out of my day to recognize such an experience, since I also believe we live in a world that is becoming less personal, with less of a focus on kindness and above & beyond care for other people (let alone paying customers).With that being said, I've had two ridiculously top-notch experiences with Chase Grant over at MAG Porsche. He is attentive, proactive, kind, courteous, and eager to help. Furthermore, he's one of these people who, when you meet him, the treatment you receive is one where (as I'm doing right now) it's tough to put into words - but to sum it up, you know he's going places.If you have a Porsche and you're looking for above & beyond treatment, reach out to Chase and I promise he'll take great care of you.

  Geets Jayk
2 years ago
Convenience of location is what brought me to MAG Porsche Dublin in the first place. When the warning light came up in our car we thought our fluid sensor was broke but Matt assisted us in explaining what was wrong with my car by looking into previous records. I ended up with the exact replacement that was necessary to fix it because of Matt s excellent and honest advice and impeccable customer service. Thanks Matt and team for taking good care of our vehicle.

  Karen B.
2 years ago
I visited 2 Porsche dealerships back in December, which the one by the airport had nothing available, so I drove to Dublin and low and behold the MAG Porsche Dublin dealership delivered. I was able to order a custom Porsche Macan and received it as promised in Feb 2022. I could not have asked for a better car buying experience as Shawn Sheppard was my sales representative. He was patient and extremely knowledgeable in helping me decide what options to add, and kept me posted on progress of the vehicle and delivery date. What I liked most about Shawn was his knowledge and years of experience with Porsche vehicles. Not to mention his professionalism and friendly touch. I would definitely purchase another vehicle from this dealership and highly recommend Shawn as your "man." Thank you Shawn for an amazing experience as it's been awhile since I've had a new car.

  Bianca Stone-Cicchino
4 years ago
The service is impeccable. The customer care is is a perfect balance of professional and friendly. The work done was completed with excellence and in a very timely manner. I appreciate the value of a well run business and happily recommend MAG to anyone looking for a high quality automobile and service to match.

  Robin Ford
5 years ago
Working with MAG over the years, I am always impressed with the attention to detail and superb customer service.I would like to thank Jason and the incredible Porsche service team for going above and beyond to help with transportation ( pickup at my office and drop off) and informing me about the maintenance required to keep my Macan in excellent condition.There is NO other dealership that can compare to MAG !Thank you,Robin

  Meri Kullberg
4 years ago
We had a fantastic experience at MAG Porsche Dublin! We received superb service from our sales consultant, Andrew, from start to finish. He was extremely knowledgeable about the Macan, answered all of our questions and worked with us on the price. When we left, not only did we go home with a beautiful new Porsche, we made a new friend, too! We highly recommend MAG Porsche Dublin and look forward to receiving high touch customer service in the years to come!

  Brian Abbott
3 years ago
My wife and I stopped in today with no intention of buying a vehicle. The staff was attentive and we never felt pressured. We worked with Jonathan, Billy and John to build a deal that worked for us and to our surprise, we left with a new Macan. I have purchased/leased a few vehicles in my day and this was by far the best car buying experience.

  Oliver Zhou
2 years ago
Unprofessional and impolite!!! Made an appointment to build my car with one of the staff at 4pm. He called at 3:45 saying that the previous customer came in late and rescheduled our meeting to 5. I arrived at 5 and of course he wasn't there and didn't pick up the phone. I waited for 30 minutes and left. You know what's worse? He never tried to reach me after and now it's almost a week. WORST DEALERSHIP EVER.

  Rick Remiker
4 years ago
A very easy and professional purchase experience. My sales advisor, Andrew Burton, was extremely knowledgeable and courteous. Everyone involved was very professional. This was my first visit to MAG but won t be my last.

  Kyle McCartney
4 years ago
I have never encountered such rude staff members. Sales staff lied about services and perks available to purchasers. Porsche s service department never answers their phones. You are on their time. Not the other way around. No effort is made to remotely provide service in a timely or convenient manner. They never call when software updates to known issues are released, despite asking for updated consistently. My lift gate didn t work properly for nearly the entire first year after purchase.

  Scott Sanzo
3 years ago
I've only ever had great experiences with MAG, from service to Sales, to special vehicle procurement. Everyone I've encountered there has had customer satisfaction at the highest priority. I highly recommend visiting.

  Tom Bellamy
7 years ago
Even though I was buying a used Porsche (2009 Cayenne S) you would have thought I was buying a top of the line $ vehicle. I was greeted and treated with respect and professionalism and I was wearing a tank top, shorts and flip flops. Thanks Doug, Bill and Shawn, I highly recommended Midwestern Auto Group.

  WAYNE BALLANTYNE
5 years ago
Shawn Sheppard was very professional, efficient, and as usual, easy to work with. The entire process of executing the diesel modification to the Cayenne and trading for a newer model Cayenne was seamless. The maintenance group should be rewarded as well for their courtesy and good work.

  Zelda Ensign
3 years ago
Jonathan Hemminger was instrumental in my purchase of the 2020 Porsche Cayenne - I was so grateful that he followed up on my online request - almost immediately. He was an absolute pleasure to work with and I thank him for handing over the car in pristine condition. I also appreciate knowing that if I have any future questions he would be available to address. Kind regards! Zelda Ensign

  Brett Ballantyne
6 years ago
In all the times that I have visited this location, I always appreciate the professional standard of customer service they provide. The show rooms are always clean, the reception is always friendly, and they are very good about getting your vehicle in for service and back on the road again! They also have a fantastic inventory to choose from.

  J Alex
6 years ago
I have purchased six Porsche vehicles from MAG. Every experience has been just what I expected, professional, thorough and problem-free. Mike Finneran and, most recently, Shawn Sheppard, made each buying experience a pleasure.

  Jonnyreverb
7 years ago
They have the worst service I have ever had to deal with in the automotive industry. The mechanic did not return calls for days, they said they had only had the car a couple days after they had it for a week, they over charge so badly my insurance company doesn't want to deal with them ($500 to replace a battery?!?!), and they did not link obviously related damage to my break in, so my insurance will not cover it.I have video of someone breaking into my car during a thunderstorm, leaving the door open. You would think USAA would not give me any trouble covering the water damages, but these guys would not link many of the electrical problems to the water damage, and gouged so badly, my insurance was on the defensive from the beginning. When I got to the vehicle, the alarm malfunctioned, burning out the hood door, and fuel servos, but they said everything but the hood was unrelated. Anyone who owns a Boxster knows they all activate with the alarm, and if it is under water, it appears they can all short burning them all out. MAG Porsche said the passenger door lock, and fuel servo were not related to the water damage (but somehow the hood was) and my insurance will not cover it...Their service is terrible, and the diagnostics is incompetent or lazy and complacent. On top of it all, they left a 2 foot long screwdriver in my car... I wonder what else they missed... Nice work MAG...

  Yash Joshi
a year ago
Our first Porsche and it cannot be anyone else but MAG. Walked in with a Kia and walked out with a Porsche. Everyone there made it hassle free totally worth it.Thanks MAG.

  Jason Yoon
7 years ago
Great Customer service, communication, and easy to deal with. Coming from out of state, Everything went flawless. Harvey was my sales guy and Doug was the manager. Harvey was the best sales rep I've ever had and Dough was always there when i was looking for any questions. I called 10 times, he answeres 10 times! From ordering the car to delivery, it took 7 monthes and ongoing emails and phone call was always pleasant! I Highly recomment this dealership to anybody whos interested in buying european cars! This dealer is top notch! Thank you!!

  travis kilpatrick
2 years ago
Easiest car purchase I ve ever made. Will definitely be back in the future. If you re wanting to buy a high quality vehicle from a high quality staff this is the place to go. Can t thank them enough.

  Shelly Myers
3 years ago
Sales & service beyond compare! Shawn Sheppard is a Porsche savant! Very thorough in every part of understanding and appreciation of my new car! From selection of the vehicle, to the purchase and delivery~ A++++Thanks MAG & Shawn Sheppard!

  Ross Hubler
7 years ago
I wanted to take a few moments and share what a fantastic experience I had while purchasing my 2016 Porsche Macan S at MAG. I have been (and my wife still is) an Audi owner for the past 7 years and love them. For me, the only other brand I have wanted to own from when I was young was a Porsche. I have purchased all of my Audi vehicles from Trey Latham and over the years have become friends as well. Trey loves cars and takes personal interest in finding the exact one that meets both what you want and really what will be best for you. I will never buy a car from anyone else...he has earned my trust and loyalty. So when it was time for me to fulfill my dream of owning a Porsche, Trey was there to help since he is certified to sell Porsche as well. He introduced me to Doug Horner at MAG Porsche when I got there and was impressed with the level of service at the dealership. We went for our test drive and Trey was great about explaining all the great technology in the Macan while letting me enjoy the pure excitement of driving such a great car. The entire experience from test drive, to financing, to delivery was as relaxing as you would expect when buying a luxury auto. Trey and Doug made sure of that. I would recommend to anyone that is in the market to own their first or next Porsche that you work with Trey and Doug at MAG. First class people that deliver a first class experience. Thanks for helping making the dream of owning a Porsche a reality.

  Steve Bennett
11 years ago
I called there a few days ago to buy a new Cayanne and spoke to a shawn Sheppard and he was very rude. He was so rude and disrespectful that i left a message for the GM Barry Lester to call me. He never did so i bought a new car from their competition. I will never buy a car from them and they should think about hiring more honest people. Shawn has no business selling such a quality car, he clearly does not know how to talk to people and should be selling carpet but, that is an insult to carpet sales people.

  B Hutter
2 years ago
We stopped in spontaneously just to look at a Taycan. The new showroom is lovely and the cars are spectacular. The staff was very welcoming...maybe it is the new building! Anyway we drove away the next day in a new Taycan...it was actually fun.

  Tom McCarthy
4 years ago
MAG did a great job replacing the top and mechanism for our Porsche Boxster S. The 2007 looks like new! Thank you for the quick turnaround.

  Steve Jones
4 years ago
They did a great job on my Boxster S that needed some TLC. It was returned with everything repaired as promised. They even threw in a complete detail that has the car looking great.

  Thomas Dimarco
4 years ago
From start to finish and through some external delays, the service at MAG was superior! This Dealership created a great car buying experience.

  Brandy Duntz
9 years ago
Best service ever! Went for an oil change and they were going to give me a comp car wash but instead commended me about how amazingly clean my car already was and joked about how they were nervous about getting any finger prints on it. Highly recommend this group!