Big Open Road

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mari Kinsey
8 years ago
I have taken my Bike to Lehman's for 4 years now. I've Never had any thing but Awesome Truthful experience with This Shop. he is Fair in his dealings. .. I store my bike there Every winter. He covers my babe with a blanket. Changes the oil and Filter. Cleans the air filter. Keeps the battery Charged and puts Sta-bil in the tank. one price. Every year NO exceptions. Plus a price I can handle.

  Jacqueline Garner
5 years ago
Great place to find good parts that are not nearly as expensive as the Harley shop. If you are in the market for parts or riding accessories (especially helmets) and don't want to pay a small fortune this is the place to go. This isn't a huge place so some items may need to be ordered but they carry about the same amount of stock as the Harley shop.

  thomas lorenz
5 years ago
I recently had my Honda Foreman ATV serviced with Big Open Road. Frankly, I am not very happy. I believe that I was WAY overcharged for servicing the carburetor.I was charged 4 hours labor for cleaning the carburetor - no parts. I had it disassembled and reassembled myself and maybe not as thoroughly clean, but in way less time. I had asked them to take a look at several things, which they did, but did not fix them either; they just pointed them out to me. Things I already knew. Moreover, when I rode it last the electric start worked fine and it was returned to me in non-working order. I was also surprised to learn that they did not know where the rubber cover over the carb went. I put it on myself in 5 minutes.I believe that in the time the carburetor was soaking and the battery was charging, they could have at least adjusted the brake cables and trouble shot the starter, as well as other routine maintenance.I have seen this before where a "wordy" business man comes up with "talk" and justifies bills with words rather than action.And the horror story with Big Open Road continues. After riding my allegedly repaired ATV only twice, the carburetor failed exactly as before. I called Owen about it only to be told that "he does not guaranty his work" and that I was out of luck. Finally, he told me to "stay off his property". This coming from a business man that claims to conduct his business according to Christian principles on the website.I posted my terrible experience with this business on my Facebook page and ATV rider group and watched my inbox fill will similar stories of being ripped off and treated rudely by business owner Owen Lehman.

  Andrew French
7 years ago
In my opinion this shop is a scam. I would give it 0 stars if possible. I called and asked if they worked on kymco bikes (they are a kymco dealer) they said yes bring it it. I drop the bike and wait 1.5 weeks with no call. I called in and the owner tells me if i want to know whats wrong with the bike i have to make a deposit. I asked what the total cost of the repairs would be and he said that he wouldn't troubleshoot the bike unless i put a deposit down. I didn't mind paying a diagnostic fee if i didn't have the work done at the shop but he refused to even look at the bike until i paid him. No deposit was discussed or described on the phone prior to me dropping the bike. He has a very poor attitude. In my opinion he is running a bait and switch scam having people spend time and money getting a bike to his shop then asking them to make a deposit just to look at it.

  Greg Clem Kadiddlehopper
7 years ago
I took them 2 Harley tires and wheels to have new tires installed. Both were rears, one Dresser, one Sportster. I get the tires home to install and the Sportster was installed backwards. Took it back and he complains that he didn't know it was a Sportster and that the sprocket is on opposite side as the Hog is. He changed it to the correct direction, another day of wait of course. Then the tire goes flat every three days. Do not deal with this place, its actually dangerous!

  Luke Pace
4 years ago
Poor quality work and treats customers with store credit like they are 2nd rate. Purchased Harley gaskets for an 81 Shovelhead and the primary gasket was in pieces before I got it home, probably put on the gasket display in 1982... Won't be purchasing anything else from the store or having anything worked on by them either. A definite thumbs down !

  Todd Cain
2 years ago
Amazing fellas to deal with great selection of aftermarket parts for Harley plus metric he'll also order u anything u need plus great tire selection an great conversation I I enjoy Owen an his sons very much an will continue to support them aamuch as possible

  Chris Gortney
10 years ago
Had Lehman's mount and balance a Harley tire for me. I'm a mechanic, so I do all of my own work, but not tires. He removed the rear sprocket from the rim, cause his obsolete tire machine wouldn't remove the tire with the sprocket attached. Most all cycle shops have machines that will remove that tire without taking the sprocket off the rim. Not Lehman's!!!!! To make a long story short while is was merging on the highway, all 5 rear sprocket bolts sheared off inside the rim at normal driving conditions. Lehman's improperly reinstalled the rear sprocket to the rim, either over or under tightening the 5 sprocket bolts. This caused a junk rim and sprocket, on top of the fact that I was lucky to be alive. He refuses to take any responsibility and make it right with me. He is a liar, and a shadetree mechanic at best, Please trust me, don't take your business here. Worst experience of my life.

  Bob Shaw
8 years ago
Was a customer until they tried to charge me $100 to put a tire on. Everyone else was $50 if it was still on the bike and 25 if you brought in the rim by itself. I will find my merchandise elsewhere.

  Wesley Lowe (C E O)
6 years ago
Gal could get off her butt to help find a price on a helmet. Told me the pictures are on the box go look. So I went to Canton and spent 500 and some change and bought my son's birthday present.

  Mike Liedtke
2 years ago
I've known Owen layman for about 20 years he's a straight shooter when it comes to fixing Japanese bikes and Harleys good guy I take my Harley there

  Richard Dayton
a year ago
My Grandpa always had good things to say about Owen and I have dealt with him very fair prices and a great guy

  Elaine Schaffran
3 years ago
Awesome service, I have been a customer for several years. I always take my bike in for new tires and checkups before long trips.

  Jeremy Dieringer
2 years ago
Great place! Excellent FAST service. Super friendly, informative and helpful.

  harold flowers
3 years ago
Good deal on my new chaps,really like the owner

  Mike Rose
6 years ago
I have been going to this guy for years, very knowledgeable and easy to talk to. I have Harleys and the local dealers service dept is not helpful.

  Tyler Cole
7 years ago
They will say they have done work an not had very bad service out them confronted them bout it an saying basically saying not there fault do not recommend for in Eng or carb work said they pulled an cleaned ran worse when got back form them than when i took it in took it straight to another shop they rebuilt carb runs great now they are a scam

  VICTOR MOORE IV
6 years ago
I have been coming here for a couple years and I think it s a great shop. Very knowledgeable with many years of experience.

  tim1986miller
10 years ago
I had a gift card for there that said on it never expires and they refused to take it. I guess they they think they can change the rules when they feel like it. I will never go back

  Mike Weigand (Speedweigand)
3 years ago
I've been dealing with Owen for 30years and he's never steered me wrong.

  Vince M Coniglio III
4 years ago
Have known the owner for years (worked on my Dad's motorcycle when I was a kid)

  Carolyn Hoffman
6 years ago
Went here looking for rain gear. We found what we needed .can't beat the prices. We will go back. The owner was very kind.

  Coldbow Hunter
5 years ago
Fast and helpful service very knowledgeable. However; several of my friends have received bad service.

  Roger Lewis
6 years ago
Great little shop good prices and knowledgeable owners and staff

  Jamie Haney
6 years ago
Great service! Very nice to deal with.

  Debbie Rehard
4 years ago
Nice service had the parts I needed

  Steve Amendola
5 years ago
Anything you need! Store's packed with parts, accessories, clothing.