Stoops Freightliner-Western Star

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  gary hans
a week ago
Night shift young guy at parts counter will always tell you part you re looking for isn t In stock and you can go get it at 7 am from day shift. Happened to me at least 4 times. Other than that it s all good

  Susan Dever
2 months ago
Super nice people and fast service. Nice drivers lounge available while you wait with showers, vending, free washers and dryers and plenty of places deliver food from door dash. They do close at midnight, so if you're going to be there overnight you'll have to arrange for a motel room. Highly recommend Stoops!

  jrb13bales
a month ago
Customer service needs attention. If you walk in you stand there without even being acknowledged for 15 to 20 minutes. It depends on if you go to the front counter or back counter. Back counter is okay. Call to see if they have something you sit on hold forever if they don t just hang up on you. 2024 this location has always been this way. Wow just called again and got a rude HELLO because I didn t hear the lady great customer service

  Jennifer Petruzzi
4 years ago
Fantastic customer service, we ended staying overnight but it was our sleeper time anyway. There was a dog room, we were so happy our Bella loved it! Couch, bowls, treats, toys and even a tv! We just ran out of clean laundry they let us do it for free, we had hot showers and had free WiFi, we ordered from Marco s pizza and slept well, we only waited 3 hours for them to fix it as it was first in first out! Bella got off her Leah and ran to one of the mechanics and be caught her for me, I m so grateful for the excellent customer service!!!I highly recommend

  Dalbir Singh
2 months ago
Avoid this repair shop. They will waste your Time and Money.Truck towed to Stoops. After 8 days they still couldn't repair it. They don't like phone calls for repair update. They will never return your call. ended up with big bill without repair done after 8 days.Go some whare else....

  Troy Sidenstricker
5 months ago
Took my truck in because it would not start. Wouldn't you know my luck it started for them so they said its not covered under warranty because they couldn't replicate the issue. I understand that but then their technician lied and said he took off the front bumper, why would you even need to do that to look at the starter? He said found wires rubbing and moved them so they wouldn't touch, he didn't. They decided to take my truck on a 30 mile test drive without telling me or the service advisor so they kicked my logs onto drive time and screwed my whole day. Guess what few days later and it won't start. This dealer is a joke will never go back.

  Steven McGrail
5 months ago
Its nice they have amenities for truckers because you cant always plan for a repair sometimes you breakdown. Service counter was someone you can feel comfortable talking with. Went in afternoon/night theyll do their best to help you.

  Hamidhuja Tashkhujaev
2 weeks ago
As Royce LLC we are really happy to work with them. I loved the team. Happy to work with them

  Olol Khayre
6 months ago
Freightliner shops are different but the stoops at Daytona is major scam I had never saw anything like it the entire environment slow process waste of time I will never come back to again I rather tow my vehicle to pay them frauds. They change the wrong Nox sensor charge 2137 for it had the same issue I came with a day later labor $210 an hour the diagnostic 520 two hours plus tax. Avoid avoid at all cost. They need major overhaul old crooks

  Walter Dick
4 months ago
Just don't ask these guys for a ride to the motel but you will get no help..just sayin.. the work seems to be good though nice facility good location

  Nawroz Karimi
2 years ago
Dropped off my truck on Monday February 1, 2022 for coolant leak PM service, transmission and deferential fluid change. It supposed to be done with radiator replacement within 48 hours per their estimated time. Here we go next Monday February 7, 2022 still no radiator fixed paid them PM service and other fluid changes jobs please take a good look at the picture this is how they gave us the truck back stocked in the snow with a flat tire very disappointing horrible place the front desk said we don t do tires, we gave them a fixed truck with no tire issue and they didn t even bother to deliver our truck to the front just handed over the keys of the truck stocking in snow and a flat tire and they are not fixing the tire.Now it s up to you folks I am not going to take my business there anymore.

  John Vansant
6 months ago
Parts service dept, very unprofessional. I called to ask about parts for my husbands truck. The lady on the line Beth was very rude and condescending. Instead of putting me on hold she must have laid the phone down. I could hear her talking about how stupid I sounded. Very unprofessional and downright insulting. Worst customer service I ve ever encountered.

  Dean Avant
2 months ago
Everyone I dealt with friendly and helpful Recommend using them for all needs in Dayton area

  Billythemustach
6 years ago
I litterly just left there this morning after having the truck in the shop since Thursday. Had multiple write ups over different issues that are posted in my photos. And none of the writes were addressed as you can tell from the photos I just took. This is not the first time stoops has taken money from the company I work for that they did not do. Would have gave no stars if I could have. I guess the only thing they did do was the service. Not a very good one either.

  The Remi Show
10 months ago
So I dropped a company truck off at this place and left two personal items in the truck by mistake. When I called in initially a guy told me to email them with my name and description of my items and my address and they would be mailed to me. He lied. My second call in I spoke to a woman in the service dept. named BETH. I explained everything to her and she seemed sympathetic and told me that she would go and grab my items out of the truck and mail them to me. I m not upset that I never got my personal belongings back, I m upset that these people are complete LIARS. BETH also harassed me and told me she paid $30 to mail my belongings to me and to cash app her the money back but couldn t provide me with a tracking number. AGAIN, I never got my belongings. These people are pieces of you know what. Keep it moving folks!

  Morgan Perryman
3 months ago
Cannot communicate with anyone without being put on hold. Staff are not responsive and drivers have to constantly call back for updates.

  David Pender
10 months ago
Unsure if it s a person that s not knowledgeable on phone in regards to parts or someone trying to upswell to a more expensive part.Needed an abs valve for tractor. This is a 3 piece part. I needed the center piece. Guy tells me they don t make just the center piece. It s a $200 part compared to $600.Called fyda and in stock exactly what I wanted.I like stoops but learn to listen to customer.

  john tyo
a year ago
If you go here for repair under warranty you should book a 7 day vacation. This shop has a lack of communication amongst it's staff and follow up conversation about repairs must be initiated by the customer hourly to get any progress on a repair. If you need any after treatment repairs...good luck. You can find 5 people standing around shooting the BS at any moment you walk in the door. Poorly managed and unprofessional.

  Brad Colley
a year ago
I want to thanks Stoops for fixing my truck quickly (only a couple of days). For coming up with a part in the middle of this part shortage. It may have been a rebuilt part but at least I'm back on the road. Thank you for fixing the issue with my tax exemption refund. And for the management that showed me they truly cared about us Owner Operators. I am thankful for your help!

  Joe Mullins
2 years ago
One of the worst experiences ever with any company that I have to deal with. As a owner operator time is very crucial. I understand that things can get busy but don't lie to me. I get my truck delivered there on a Monday and diagnosis on Tuesday with parts ready. Was told a that my truck would be started on only after a few trucks that were ahead. I was told that my truck would be ready by Thursday morning. So I call and checked tonight and they haven't even got my truck in yet. So it's atheist 12 hours to get the truck fixed. How is the truck going to be done Thursday morning if they are not on it til Thursday morning. After spending money on hotels and thousands for them to fix the truck I would expect some honesty and workmanship.

  Evandro Concei��o
2 years ago
Had a really disappointing experience in this place.To summarize, my truck was inside the shop for about 5-6 hours and at the end, they had no clue what was wrong with my truck. I needed to leave around 8-9 pm to deliver the freight. Even though they had no idea of what was going on, they charged me $625. A couple weeks before, I had replaced my alternator for $540 in another place. The fact that they charged so much and had no idea what was going on with my truck was really frustrating. I didn t complain, just paid my due and ain t ever going back there.

  Ernesto Flores
3 months ago
Excellent service, good technicians, fast, friendly, in short, very happy with the service, especially Beth, Jessie and the technicians

  Love Kashyap
a year ago
Customer service is really bad they tell you to wait will call you in a couple hours and today is second day haven t hear anything yet so decideed to go come back and now there telling there is problems with recall wires had done to different freightlinner and now they said they have to call them and confirm with them they are going to pay and I asked them to call it s been 2 hours I got back to see what they figured out and lady said they haven t heard anything yet and I asked her why what s that mean she just ignored me and am not from around I had to stay another night for the hotel and hotels are 5to 10 miles away has to do Uber again to go back to hotel. don t want to listen and just ignore you talking speacily the lady work there

  Graham Murza
3 years ago
They are a scam. Half an hour labor to look at the bracket on the bottom of my seat and go to parts department to see if they have it. Are you kidding me? They did a pm dot and they returned my truck leaking more oil in more places than before I brought it. None of the people communicate in there and couldn't tell the company what they did on the update request until I THE OWNER requested to leave and take it to another dealership. It was brought in Friday evening, they said would be looked at Saturday, was called Saturday and told I'd have to wait until Monday. Monday morning I am here they said waiting further diagnostics, considering they didn't even tell me it had the pm done already. Would never recommend anyone here. Even my VRT department thought it was a scam and considering they get better labor rates at truck countries cause of the 1000 trucks a year they buy from them, you'd think they'd want to keep my company happy. Would never recommend this branch to anyone.

  Steven Hutton
3 years ago
Brought my truck in the shop on Friday 08/21/20 and just got it back today on 08/25/20. There were multiple repairs so I am satisfied with the time frame and the fact that communication back and forth was good. My main problem with the dealership was the parts department. I spent over $4,400.00 on parts and labor, but when I went to check on a new seat,steering wheel, lights, etc I stood there at the counter for six minutes without anyone at the counter acknowledging me. A simple "I'll be with you in a moment" would have been appreciated. They will not have to worry about seeing my face at their parts counter. There are to many other choices for me to put up with this level of poor service!

  Philip Farmer
a year ago
This shop is slow. Then they hole front end was good on the truck! So after 5 days at this i finally had enough sitting their so i told bill ready what have done 1423.87 later ? I took this to chicago il at red point truck center they did inspection on truck then found it was the kinpin right front truck bad u could move it with hand we got it fix hear red point center truck drive great

  Michael Huff
3 years ago
Truck had to be towed in to this place on Tuesday night, needs a turbo. Called at 10.15 Wednesday, said it was being 'assessed', I'd get a written estimate as soon as they were done. Did not get anything, called at 15.30, was told yes, needs a turbo, did we want to order one? Yes! Evidently got the piece Thursday, closed Friday, called Saturday, we don't do that sort of work on the weekend. Called Monday, 'we may get to it this afternoon, should be done tomorrow (Tuesday)'. And service manager is not returning calls. All the while, have a loaded trailer in their yard, paying driver & hotel. Never again with these people.

  Frank Blanchard
7 years ago
One star for the experience from the service department and technicians during my service visit on 2-1-2017, on a 2015 Sprinter van's first 20k service. Extremely low customer service, poor communication from employees to customer, conflicting parts prices from the parts department to the service department, resulting in over charges to the customer, unauthorized added charges for services covered under warranty, missed services performed according to the service schedule and technician, and poor attitude and behavior interaction overall. I was blown away by how UN-service oriented and concerning this staff was. The next day I contacted the General Manager of Dayton Stoops and shared my experience with him over the phone. He was apologetic and relayed his concerns to correct the problem; my feedback was well received. In fact he thanked me for providing the feedback, which as he stated "would be used as a training aid in an effort to change their service delivery to the customer". So, for this reason, I add 1 more star, to 2. Finally, the GM arranged for the service department to provide me a refund for the the charge that was supposed to be covered under warranty. I had to revisit the store in order to receive my refund however, from the service manager himself. The operations staff did not know how to make the system provide the refund, so the service manager and I agreed on a merchandise credit instead. Once done, and in front of the service staff, I relayed why I felt the way I did about my experience in their shop and why I spoke with the GM about it. The service manager apologized for the incident and that was that. I felt that the acceptance of my feedback was well taken by the GM, not so certain about the service department staff. There seems to be a workplace culture and habit of poor customer service delivery, likely from poor communication ability or desire from the staff to the customer. Hopefully, Stoops will improve.

  mahmood ahmed
a year ago
I bought a truck the sales man Austin helped me a lot and made everything quick and easy. Even he take me to lunch the are very friendly people this is my Second truck I bought from stoops. Thank you stoops

  Nelson Estrada
2 years ago
5 20pm they close 5 30pm and they don't want to sell you anything bad customer service