Matt Castrucci Kia Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Doug Diesbach
2 months ago
Wes our service Advisor was Great,Friendly, Very helpful. He got us scheduled in Quick took care of our Sorento for warranty job. All new moldings installed looks good as it did leaving lot. I would recommend Wes to anyone that needs a Service scheduled in near Future

  Matt Rose
5 months ago
Bought a brand brand new 2023 seltos get a recall order about the stop and go oil pump catching on fire call and leave a voicemail to set up a service appointment. Never return phone call. Call again the next week. Nothing 3 weeks later. Finally get a hold of somebody to get told I can't be seen for 2 months. Little upset but okay then the vehicle starts dying at red lights call and ask if this is an indication that it's going to catch on fire. Get told. Have no idea. You can drop it off and leave it. We might be able to get to it. Ask about a rental. They say we don't do that and still the earliest appointment we have is in 2 months. So just risk having your wife and child in a vehicle that might spontaneously catch on fire. We'll see you in 2 months

  ken curtis
a month ago
Terrible experience. I have been hung up on several times while inquiring about my vehicle. I've asked to speak to the service manager and/or the general manager while I was on the phone with said individuals behind service counters, while i was standing. The staff said they were busy, but were clearly in direct sight laughing.This company does not care.

  Logan Jay
a month ago
Was told to drop my vehicle off and they would look at it by then end of the week. 1 month later they told me the issue. Not the mechanics fault but it's definitely a scheduling issue with customer service.

  Kyle Sigmon
9 months ago
* Update the gm Mohamed reached out to me and was very nice in trying to address this situation. They gave me a $100 gift card and filled our car with gas before picking up. We will be giving them another shot. They also were nice to my wife and appreciated the feedback and would be using it to try and improve. I definitely appreciate that as everyone makes mistakes and we all have to try to get a little better everyday. Overall, I appreciate the reaching out and work to improve our experience.

  Tisha Grant
10 months ago
My engine light came on and I immediately called for an appointment.I was able to get in within hours of my call. Aron Lewis was extremely helpful and very personable. He made my experience very easy and had me back on the road within a timely manner. Aron is a true asset to your service department! Thank you!!!Service: Auto engine diagnosticService: Auto engine diagnostic

  Traci Snyder
a year ago
I want to take the time and let EVERYONE know what a wonderful experience and turn out we had with Castrucci Kia Service, they have went above and beyond for my husband and I and completely fixed an issue (safety recall) that was never their issue to begin with, we purchased our vehicle unknowingly with a safety recall on it from a complete different dealership (city and all) and when my car was towed to Castrucci Kia it was them who had to repair the recall when it honestly should have went to the original dealership it was purchased at. Nonetheless, Castrucci had absolutely no problem fixing the issue which turned out to be a complete new engine. Lost my car for over a month but was put in a 2022 loaner vehicle for the time they had my vehicle replacing the engine. It was 2 weeks from the time I got my loaner vehicle to the time I got my actual vehicle back with the brand new engine. I cannot say how appreciative we are for coming across Castrucci by chance! I actually felt like we really mattered, our opinions mattered, we were heard, seen, and taken care of! I can t say the last time someone went above and beyond for our family. The turn around time was so much sooner than we expected and you can certainly believe safety measures were of utmost importance to this particular service department. Please, if you ever need service, or just a dose of kind, respectful, honesty stop by Castrucci Kia Service and tell them the Snyder s sent you! Thank you so much to everyone involved, we are forever grateful.Services: Electrical repair, Auto engine diagnostic

  Ed Ankeney
7 months ago
Prompt service. Reasonable cost considering total inspection package. Complimentary car wash. Waiting area close at hand.

  Jodi Stemple
2 years ago
Hands down the best experience from start to finish. After failed attempts to contact a Salesman from a local Kia Dealership, I finally found Brandon and he walked me through every process and detail when purchasing a brand new 2022 Kia Telluride. I had to preorder this vehicle and he was beyond helpful and professional. When it came time for financing, Will had everything ready and awaiting my signature. Overall seem less process for what one would think is such a tedious process. The wait for the vehicle wasn t long and I was in and out of the deal within 1.5 hours and have never had a better experience buying a car!! Thanks guys!!

  Sarah
a year ago
Called and left multiple messages for an "advisor" and never heard back from them. Terrible customer service

  B SNOW
a year ago
The guy working in the parts department was great to deal with!

  Shirley Locker
3 years ago
Car was done a head of schedule ! :)

  C.S. Studebaker
2 years ago
Great service!