Firestone Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  A Davis
a month ago
I was happy with everything but the prices. Nobody likes spending money on auto care :) Customer service was 10 out of 10. The guy I spoke with didn't mind repeating himself or explaining the reasoning for each charge no matter how many times I asked. I really appreciated that beceause I was having a hard day and mentally my mind was somewhere else. I appreciated the professionalism. The TV being on some animal show was painfully boring and there was no coffee. The bathrooms were very clean though.

  Richard Burgett
a month ago
The crew at Airway Firestone have always been the best in the district. Throughout the years the faces up front have changed but the guys in the shop have not. The new manager Steve is someone I have worked with years ago at a different company and his integrity was never a question. I look forward to seeing how he blends in with the rest of the guys.

  Alex Mansfield
2 months ago
I used to work as an Area Manager for Firestone in the Akron Area in the early 2000's. I find the staff to be very considerate and understanding. The store was very clean. The work was done correctly and though the cost of the diagnostic was a little steep for just a light bulb problem; however, I was expecting a major charge for the fix. This was not the case. I am pleased to do business with Firestone at this location.

  JoJo Johnson
4 months ago
I called at the last minute because I found a screw in my tire and I had to drive to Florida the next day. I was told to come in right away. The mechanics were friendly, very professional and could have easily tricked me into buying a tire I didn t need but it turned out I didn t need a tire after all. They also explained to me that my tires were over inflated and that s why my indicator light was on all the time. Also they pointed out that I needed a special tool to get one of the lug nuts off in order to remove my tire and they showed me what the tool looked like and where I could purchase one. All in all it didn t cost me anything and I had a great experience!!

  Rose Blocher
6 months ago
I've been loyal to Firestone for 5 years. That all changed today. I went in and they quoted me $2,800 (even though the part online is only $400). So I went to a different shop and im getting MORE done for only $800. Literally $2000 cheaper than Firestone quoted me. Absolutely insane. Save your money and go to a different business. I've now been shown that Firestone will steal your money. (Side note, they also told me my rotors were bad even though I just had them replaced a month ago with brand new parts...)

  Anthony Hough
4 years ago
Open on Sundays!!! The only shop that I know of that is open on Sundays. Best to call early in the week to schedule an appointment. If you need to wait there are a couple of food places within walking distance. They also have a tv in the waiting area and comfortable seats. Coffee is also offered for the wait. They do a range of services and are competitively priced.

  Earleen James
3 months ago
Getting an appointment is easy, friendly knowledgeable staff, and always let me know if there is anything of concern and location is good

  Kristin McFarland
5 months ago
Had an appointment, had to wait 45 minutes for them to tell me they couldn t do it because of a broken tie rod. Rude service when I declined for them to fix it. Overall rude and stupid

  P. Myles Velazquez
3 months ago
This was a great Firestone experience. The staff is super friendly and the service was quick!

  Greg Ashmore
10 months ago
Only been one time, and that was to get a tire repaired. I m and out in under 30 minutes and only out about $20. Very friendly staff, did get the upsell offer on wipers, which I did need, but the price seemed outrageous. After the initial no I didn t get any pressure to buy which I can appreciate.

  H Jessen
6 months ago
Freakin' for a small brand new tire $170.00. You have to set up for and appt to get an oil change. No last minute walk ins.

  Mike Ramsey
a year ago
Terrible Service 100% wouldn't recommend this place. I had an oil change from them and the next few days my oil was all over my driveway, so I went back the next day to explain and then the guy got an attitude and said I may have to pay for another Oil Change because it was good when they did my oil. So if you go there beware of the Oil Filter Fairy because dealing with Firestone they don't have insurance for that. Once again would NOT recommend if you aren't the best at cars they will try to scam if they can.Service: Oil change

  Amanda Kelley
2 years ago
Had a great experience with them today. I came in with squealing brakes. They got back with me quickly to let me know what was going on. They were honest about what was going on and didn't try to sell me things I didn't need. I have had bad experiences in the past where other places have over charged or replaced things that didn't really need it. I felt like they were very honest and quick. Price was very reasonable as well. Great experience and I definitely feel comfortable trusting them with my car in the future.

  Aaron Suever
a year ago
Amazing service and thorough work. They've always treated me amazingly and honestly find things that every other service shop overlooks. Have had some of their concerns double checked and they're never just trying to work more money from you. If anything they're letting you know before it becomes a bigger more expensive issue. My go to shop in the Dayton Area.

  Daniela Bursian
a year ago
Great service. Was a little hesitant because of the other reviews. However, Dillon and Brandon communicated what the issues were with my van. I believe the mechanic did a good job and overall I am happy with the service.Services: Tires, Wheel alignmentServices: Tires, Wheel alignment

  Hannah
2 years ago
i have never been the type of person to leave poor reviews even when i have had poor service. never seems worth my time. however, the experience that i had with this place was so ridiculous that i can not ignore it. i just bought my first car and brought it here to be inspected. i told them that my tire pressure light was on and expressed the concern i had about that because even when i filled the tires up, the light would either come back on or stay on entirely. long story short, i take it in to them and they tell me everything looks great, tires are fine etc. $90 later. a couple of days later, my tire goes flat on the highway. i take it to another place (out of sheer convenience being that it was the closest place) and they tell me that my tires are way overdue to be changed (they were almost 10 years old) and that whoever did the inspection should have looked at the date on my tires and recommended i get them changed to avoid an issue like what happened. this frustrates me obviously because i JUST had it inspected and was told no such thing. so i call firestone and let them know what happened and the man on the phone tells me that there is nothing they can do to help me and that they can t reimburse me because they did the full inspection and yeah verbatim. he also tells me that the guy at the other tire place was full of shit and proceeds to hang up on me. the issue for me is less the actual service provided and more about the way i was treated and spoken to after the fact.

  Muha H
2 years ago
Never deal with this store. I had an awful experience with them. First of all, I booked an appointment with them almost a week before it, then I contact them 2 hours before it to check and they told me that I have no appointment. They reschedule it for me and it was just for rotation and balance. I brought the car for the second appointment and after 3 hours they told me it is ready and I can come to grab it. When I came, I asked the front desk if the balance and rotation done. They told me that the forget to do the balance but they did the rotation. I was not having time so I told them to do the balance for only one tire. After that, I got the car and when got home, I checked they tires. I was shocked that they did not even done the rotation. The front left tire was having a scratch and it is still there at the same place. The did nothing to the car. The car was setting there for three hours for nothing. The did not do either the rotation or the balance. I was thinking that I am buying a service and quality when I got my tires from FireStone but it is not. I will never recommend or deal with them any more

  Chad Thompson
a year ago
Very poor customer service. Very poor work quality. Guaranteed they will cause another problem with your vehicle and leave the problem and only do what you brought the vehicle in for. For example my wife s car, she took it in for an oil change and inexperienced tech busted the oil pan and caused an oil leak and the vehicle has had all of its required services and even at a 178,000 miles has never had an oil leak or any other problem. Has been well maintained to prevent that. Very disappointed in the way the company allowed that and the way they spoke to my wife when she was upset to learn that her Jetta now had a serious oil problem. We will not go back there. Good luck if you you do!

  Yousif Ahmed
a year ago
Bunch of Scammers, "ASE Certified" I think they need to go back and get recertified. This shop is just hilarious. "Excessive Play in the seat, the seat is handicapped and is spring loaded, what do you expect from a car seat that can turn 360 and is spring loaded. I don't think the technicians are trained well, the manager is also no help. "The seat has excessive play" "Take it back to the manufacture to fix it or inspect it" How about the technician goes back and gets proper training on how spring loaded vehicle seats work. Don't inspect a car if you cannot fix the issue or check off on it.

  Kaitlyn Voltz
3 years ago
I went to this store's location the first time a year and a half ago and had wonderful customer service from an employee named Nick I believe. He made my experience so enjoyable and the work that they did was so great that I wanted to make sure to come back here again.I went on the website the other day to make an appointment and saw that there was one available at 5pm and I said I would wait at the store for my oil change to be completed. I received a call from an employee at the store and he told me that they close at 6pm and he said that they would not be able to complete the oil change by then. I said that was no problem, but the tone in his voice made it seem like I was inconveniencing him. He told me for the work that I needed done, they would need to start it at 3pm or 4pm at the latest. I asked him to schedule it for 4pm since I can't get off of work earlier than that. He again gave me a rude tone and said that he still didn't know if he could get the work done by 6pm.I understand that the store closes at 6pm, but if the work cannot be done by that time, I would suggest not having the option to wait at the location available if you don't want customers to schedule a waiter appointment at 5pm or even 4pm. This employee also shouldn't talk down to the customer on the phone when the customer does not know at the time of scheduling the appointment that their job would not be able to be finished by closing time.I work in customer service and I know how important it is to not give off an attitude over the phone if something is inconveniencing you or even if you are having a bad day. I wish I remembered this guy's name, but he really ruined my experience with this store and I ended up scheduling an oil change at a different location that was willing to work on my car when I was available.

  Bailey Winters
11 months ago
I routinely take my vehicles to this fire stone and nothing but fantastic results. Always provides updates and if any reccomend action needs to be taken on my vehicles always a phone call to discuss.

  g nichols
2 years ago
My fianc� took his car there. When he was informed of the price, the supervisor refused to accept the receipt showing lifetime warranty. Claiming there was two vehicles under his name. Both vehicles were the same and the vin matched for one vehicle. The supervisor refused to take the charges off that should have been covered in the lifetime warranty. The supervisor, Chris, was very disrespectful! Contacted the customer service and filled a complaint. There shouldn t be a charge for lifetime anything! The customer service rep was amazing but due to the experience in store that has changed the complete outlook on their services! Thanks Chris.WILL NOT EVER RETURN TO THIS STORE!!!

  Alan Cannon
a year ago
Store was closed during posted hours. Scheduled an appointment via phone for the following day. Recvd email with date/time/confirmation number. Showed up on time, but store was locked up and no one working. No explanation. Clearly they had their open hours posted on the door for the day I arrived. Won't go here again.

  Diana Ayala
2 years ago
I went into Firestone in August of 2021 because I was having a problem with my front driver side wheel there was a burning smell. I was convinced to have a auto check done which I did and it was determined that my calipher and Rotors needed to be replaced, my problem is that they replaced both the front right and left when the passenger side had just been replaced at the dealer a year before and I was charged 1224.30. 2.5 hours of labor was 600 dollars when the tech clearly told me they charge 104 per hour. I did not realize how grossly overcharged I had been until later when I started reviewing my invoice. I had several deaths in the family the last few months and frankly my head was not in game but now I am furious and am requesting an adjustment to these charges.

  Antiyanna Hall
2 years ago
I made an appointment a day ahead so when I came in the next day for a tuneup, they say they only replace the spark plugs and that s what a tuneup consist of.. well anyways after they do that I go to get in my car and drive home, my battery light starts flashing on and off. Mind you my battery is only four months old and never has had any issues. My car runs perfectly fine. So I called them to let them know about it and they told me to come back so they can see what s wrong. So after they do whatever they do in the back to see what the issue is, they tell me my alternator and battery is completely done for. I found that so strange that they didn t report that to me when I first came in but that s because that s a lie. The only lights I had on my car was my tire pressure light and my ABS which I ve had them on in my car for a year now. I left there with my engine light being on due to a misfire number three cylinder after they replaced the alternator and spark plugs! I took my car to AutoZone to get a code reader and it said that my battery is perfectly fine. So now I m questioning if I even needed a new alternator. I left there with problems I ve never had before that THEY CAUSED and they didn t resolve it. I came out of my pocket 700+ and left there unsatisfied and did not feel safe driving home. My car does not run properly now. It literally crushed my soul having to pay that much and my car have problems after. I feel like they took advantage of me because Im a younger girl that doesn t know much about cars and constantly said yes to everything they said to me.

  Michael Fields
4 years ago
Chris and his team are by far the best I have ever felt with in this area over the last 13 years. I had a long trip to take care of my daughter who was having a major surgery. They got me in on a Sunday, diagnosed my issue and had me out the door by the end of the day. As for price, the most reasonable. Chris looked up their current coupons and applied them to my bill and saved me a ton of money. I will recommend them to everyone. Fair, honest, dependable.

  Emily Jackson
6 years ago
Very professional, quick service, so far reliable!, and even stayed late to finish installing 4 new tires, oil change and new air filter!Thank you Nick, David and Kim!

  Carey Russell
2 months ago
The customer service and professionalism was very good

  Donald Bomberry
2 years ago
Horrible customer service! Was quoted 1.5 hrs for an alignment and tire rotation over the phone when setting up the appointment. Told it would be 2 hrs when I got there at my scheduled time...end up taking almost 3.5 hrs. They damaged the splash guards behind my rear tires and the working manager at the time was extreamly rude when I reported the damage at the front desk, was even shaking his head and rolling his eyes . I asked him to have his manager call me and have yet to receive a call. Both times I was in, there was another customer also upset with this locations service. Hurts to even give them 1 star!

  Kyle O'Brien
4 years ago
My last experience ruined this place for me. My 2011 Chevy Equinox stalled, I got it towed here cause this place was my go too. After looking at the vehicle they tell me the engine has severe damage, belts misaligned, metal in the oil, 14 misfires and the only safe option would be just to throw the entire engine away and they rough quoted me $9000, I said no and they did an oil change for me and my car ran again. I took my car to the Chevy Dealership and they reassured me there was no actual damage to the engine and the main issue was a guidance chain bracket was broken. Fix this and the car will run fine for miles to come. The Chevy dealership explained all those things firestone told me could happen in the future but at the present wasn't the issue. Chevy then quoted me $1800 to fix it, with this knowledge in hand I went to a local mechanic who then quoted me $300. After 10 days of moving my car from place to place, bothering friends for rides, getting a rental car and a mountain of anxiety over the holidays the total bill was $400 which includes an $80 dollar tip to the mechanic for being straight and easy to work with. I know the mechanics at Firestone are not super specialist in every car on the planet and they're just human beings, but a little more guidance, a little more help, a bit more thorough review to the issue, which they couldn't pin down themselves, would've been greatly appreciated and I wouldn't be here writing this review after 5 years being a customer here. After their quick $100 diagnostic review they just went with the nuclear option. Just like cancer always get a second opinion.EDIT: A year and a half later the car is still running fine. Seriously, be careful here and take a grain of salt with their suggestions.