NTB-National Tire & Battery
4 (388)
210 Howe Ave, Cuyahoga Falls, OH 44221
(330) 368-2390
mavis.com
Claimed
Service options
- In-store pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Brian Pepper
2 months ago
On October 12, 2023 I was traveling when I noticed a nail in the tire of our van. I stopped in to see if they could patch the tire. I was informed it would be no problem and they would have it repaired shortly. My wife and idecided to take our children next door to eat and wait for the tire to be repaired so we could continue on our trip. When we walked outside and around the side of the building I couldnt believe what I saw. Our van was outside the garage with a floor jack on the body pinch weld. Our van is Nissan NV3500 which has a frame on body design. The technician jacked the van all the way up on the body causing major damage to the van. I immediately notified the manager. An accident report was wrote up along with phone calls to a supervisor. I was informed NTB would repair the damage and for me to get estimates of the damage once i arrived at my home almost 1000 miles away. The tire was repaired, and in the process was installed backwards on the wheel. Once I returned home I submitted 2 estimates of the damage, one from a Nissan factory authorized repair center and another from a reputable collision center. Steve Sonego, NTB regional training manager, has been my only point of contact. I sent him the estimates. Everytime I called Steve to check the status of my claim I was always told a different story of some manager or another was working on it, he was on vacation, or his supervisors were out of town on business. He finally said he didnt argeee with the estimates and wanted a 3rd estimate. I went out and got another estimate from a local collision center who is direct repair with my insurance company, State Farm. I sent him the third estimate and still cant get an answer from him concerning payment for the damage. This game they have been playing with me has been goong on for over 3 months. I have asked Steve numerous times to speak with someone who is authorized to issue payment with no success. He says he is the correct person but everytime I speak with him I get the run around about how so and so needs to authorize it. The way NTB and Steve Sonego have handled this situation has been absolutely horrible. I fully understand accidents happen and I feel I have been more than patient reguarding this situation. I never wanted to leave this review but at this point I feel I have no other option other then having an attorney handle this. Hopefully, someone at NTB will respond to this matter and get it resolved quickly. I have attached pictures of both the damage and their accident report.
Dean Oaks
a week ago
Had to have a tire repaired. We took our vehicle there and had it back in less than a hour. Everybody was extremely helpful. Price was great!! It was a very pleasant experience!Thanks!!
Jennifer Kyser
3 weeks ago
We had a great experience with this NTB location. We had a flat tire on the interstate and we called up the shop and they had my tire patched and placed back on my car in no time at all. The customer service at this location was top notch and very professional! Highly recommended. Great Job!!
Daniel Strnad
a week ago
Got a piece of metal stuck in my tire. Called NTB because they were fortunately only a few minutes away. Got me in instantly and fixed my tire for me. Great friendly, customer service. Highly recommend.
Lisa Hickman
a month ago
I accompanied a friend to the shop. I was amazed at how quick and friendly they were. They did a fantastic job and we were in and out in no time. I will be bringing my vehicle here when I need tires in the spring. I highly recommend this shop. We spoke with Mark very friendly made us feel right at home.
Justin Johnston
a week ago
I awoke today like I do most days - with my heart full of joy and optimism! After downing 6 cups of the finest Colombian roast that you can buy from Marc s, I woke up my kids to start the arduous process of getting them ready for school. After a 30 min struggle, I had the kids dressed, fed, and walking out the door ready to learn how to become functional members of society. I fired up ye olde minivan when, much to my dismay, I get a warning that one of my tires is low! I get out and wouldn t you know it, there s a nail stuck in my tire *sad trombone* Whelp, I get online and search for tire shops near me and I find this one. I gave them a holler and they got me in that same morning! After a short wait, they were about to patch up my tire and get me back on the road! Thanks NTB!
Liz Hinkle
a week ago
Haven't been back here for a while now. Glad to see some changes that happened since. I believe the gentleman that helped me out was Mark. Real human being, was straightforward with me, and understanding. I appreciate your time and all yall did for me. Thank you.
Nestor Silva
3 weeks ago
Exceptional Service at NTB-National Tire & Battery!From the moment I rolled into NTB-National Tire & Battery in Cuyahoga Falls, I knew I was in good hands. Mark and Julies greeted me with professionalism and a warm smile that set the tone for an outstanding service experience.I came in for a comprehensive car care package new tires, an oil change, a tune-up, and an overhaul of my brakes and rotors. They didn t stop there; they also replaced my shocks and struts, ensuring my ride was as smooth as it was safe.The attention to detail was evident. Mark and Julies went above and beyond, providing not just technical expertise but also exceptional customer care. They kept me informed every step of the way, and their work was efficient and thorough.Driving away, my car felt brand new. The difference was night and day, and the peace of mind that comes with knowing your vehicle has been serviced by top-notch professionals is invaluable.If you re in need of any car service, I can t recommend NTB-National Tire & Battery enough. Their team s commitment to excellence is a rare find in today s fast-paced world. A heartfelt thank you to Mark and Julies for a job well done!
Shelley McCurnin
a month ago
I had an amazing experience at NTB! They were very professional and also fairly priced. My new tires are awesome and I love them! Thanks Mark
Jennifer S
2 months ago
My partner came here once a couple weeks ago and had excellent service and customer service. Decided to recommend a friend this week and they had the worst experience at this location with their new manager. Not only was the service not good, the manager asks customers for 5 star reviews. Enjoy your one star and loss of 2 customers who will be making the drive to a different location
Ali As
2 months ago
Would like to change my rating as I've been made aware of review fraud for this location and I don't want to rate 5 stars for an establishment that has to fraud the review system. Hopefully they're not fined for it as I can assume a business faking reviews can't afford the fines that can come with false advertisement. If you fake reviews, best to at least not have the names of the people working in your business leaving the reviews. This location is closest to my job and I've been coming here for almost a year whenever my car needs maintenance and I've seen 3 managers in that time period, you should figure out why you can't keep managers instead of making fake reviews.
jules mazzotti
a month ago
These guys are amazing! Came in with a crazy pull on on the highway. When I came in they were pretty busy, but Mark and the boys in the back got my alignment done and my car out and our within an hour!!
Kirstin Casteel
a month ago
I went here in November 2021 to get new tires for my Kia sedona. The Manager tried to tell me my ball joint on my front passanger was bad and needed redone. Even took me in the garage and preceded to move my tire the wrong way to check a bad ball joint while trying to have me "look". I told him I know its not bad and all I want is the tires. Paid and left. Its now February 2024 and I still have yet to have a single problem with the "bad ball joint". Goes to show that just because I am a woman doesnt mean I dont know anything about cars. I truely am concerned of the other people they have taken advantage of just because they dont.
Branden Wilson
a week ago
So I had a nail in my tire and came to NTB and Jules helped me out greatly!!!!! She made sure I got taken care of and I truly appreciate this place and her help!!!
Ron Fields
4 months ago
Had a slow leak in one tire that I knew about. While checking it out, they discovered a nail in another tire. I'm glad they checked!! Both were able to fixed, and they did it with speed and precision. And it didn't cost a fortune, either! When I need tire work or a new battery, this is where I go.
David Johnson
a month ago
Best shop in town! Mark and the team always get me taken care of! Come on down and check them out!
Elexis Metcalf-love
a month ago
I came inside for some professional advice about my car and the Staff at this location were very helpful. The young woman at the front desk and the guys were able to point me in the right direction. Thank you!
Richard Williams
3 months ago
I came in at 4:29 just got off work with a flat tire. These guys were sooooooo helpful. They closed at 5 but the gentlemen stayed over and took care of me. I will definitely return with ANY work or items I need for my vehicle.
Dan Wagner
3 weeks ago
My service was done quickly and the associate was friendly and efficient, taking the time to quote me pricing on new tires as I waited
Derrick Hill
3 weeks ago
The service has definitely surprised me. They are the friendliest, fastest, and the most honest . I definitely recommend their service. They will get you taken care of.
R H
a week ago
Great, friendly service and no high pressure. I will definitely be back. Thank you to the customer care team!
Potato Lord
a week ago
They promptly repaired my tire and sent me on my way!! Great service!!
Yvonne Bowick
a month ago
The Service of the, Manager there is so DISRESPECTFUL,towards Customers is Demeaning to the Co-workers. I will not be returning to this establishment again. He has and AZZtitude of disrespect and lie to them, his way or the highway to Customers. He can't expect for people to return for Service.
andrea fisher
3 months ago
I had a very good experience. I needed a tire repaired. I will definitely be using NTB going forward. I have already referred others to NTB. The best customer service Thank you!
Getting Better
a month ago
I came in recently for an issue that I had, speaking with some of the employees, and the manager had made everything cohesive and to the point, I highly recommend coming here with any questions and needs, they'll get you right.
jeff pardee
3 weeks ago
Outstanding service! Jewels took care of me and I didn t have to wait very long ! Thanks for everything.
Carmen L
a month ago
Had to get new tires Declan was really nice and helpful. Everyone was nice though go there they wont rip you off.Updated review.I have been coming here for the last two years, always had good service. The new crew seems nice and helpful. While I will REALLY miss the old crew, I think I will be just as satisfied with current crew.
James B
2 months ago
I brought in a tire to be fixed and they had it fixed in no time. The service was excellent and I will be back.
Michelangelo Giannini
3 weeks ago
Walked in to see if they could figure out a slow leak in my left front tire. They had everything checked out and fixed within an hour.
Gennie Chamberlan
4 months ago
Thank you to Mark and his crew for getting me new tires at a very reasonable price. Quick service!