Crash Champions Collision Repair Cuyahoga Falls

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Greg Cordray
5 years ago
They did what they said they would for the price they quoted. It was on time and I appreciate the automatic texting status system. The car looks great. Just like new. They repaired my Tesla model three. (Aluminum bodywork)Thanks Tony!

  Alex Cochran
4 years ago
My car had dent and scrap damage and needed the entire front fender replaced. The technicians were able to fix the damage and replace the fender in a very short amount of time. They even matched the unique color of my car using their color-matching software. They were very polite and professional as well. I am incredibly happy with the repairs and will keep them in my phone, just in case.

  Alec Holdren
9 months ago
Everyone did a great job! Staff was very friendly and was helpful and communicative throughout the process. My car looked brand new after the repairs were done and the process finished early. Also the interior of my car was cleaner than when I left it which I didn't even ask for. Would definitely recommend if you want the process to go smoothly!

  Amanda Fedak
a month ago
Excellent customer service and repairs were done well and in a timely manner!

  Kelly Brown
a year ago
It's a frustrating experience to have your car in accident, service king did a good job on the repairs on my vehicle. Unfortunately i had to take it to service king again because of a plastic panel that was starting to come off after having my vehicle back for a week. It was repaired and at no cost to me. Aside from some negative things that happened, Erin was great to work with.Services: Painting, Body & Trim

  Jared DeLiberato
3 years ago
Erin and Matt and the rest of the team were great to work with. They were understanding and supportive given our situation when all of our vehicles were damaged. They provided regular communication and kept us up to date throughout the entire process. Our vehicles came back to us better than ever as they went above and beyond our expectations. We would highly recommend their team when you are need of repairs. Their customer service was excellent. When there were questions, they had answers.

  S Garcia
5 years ago
Outstanding service all around. This was my first time in an accident. I was very stressed and the staff made me feel that the car was in good hands and assured me that it would be good as new. And they delivered on that promise. They walked me through the steps, got the car into the shop right away, and were in constant contact with me. Doug S was my repair tech... Man, did he do a great job! Car looks brand new. Very happy with the service from start to finish.

  brent carpenter
5 years ago
There was some damage to my bumper as well as some tail light damage. They quoted me and then discovered additional damage after they got the bumper off they discovered additional damage. It was only about 4 days in the shop and they did a fantastic job. They detailed my car inside and out better than I do when I do my normal seasonal cleaning of my car. I would definitely use their services again!!! Great service! Great work! Thanks again!

  Jake Alexander
4 years ago
The Cuyahoga Falls Service King gave me nothing but outstanding customer service. Doug's communication with the insurance company who my claim was under was phenomenal. He was very informative, always called to give updates, and gave me detailed explanations on how the dents and scratches on my car would be fixed. When I picked up the car, it looked just as good as the day I brought it home on both the interior and exterior. Service King also booked a rental car for me, which was ready less than 5 minutes after I dropped off my car. My car looks beautiful and I will definitely be using them again in the future if my car is damaged. As such, I 100% recommend them for any collision or damage repair. Thank you guys!

  Erica K
6 years ago
Seriously the best service! Had to take my car in due to being rear-ended. Can't even tell there's been body work done to my car. it looks brand new. The customer service was excellent as well. Everything was smooth, communication was great. I always knew what was going on and had a timeline of what would be done when. Thanks Tony and your team for taking care of me! Lets hope I am not involved in another accident anytime soon, but if I were, I'd come back here for my collision repair.

  Kaine Hurst
a year ago
Was told several times my car would be done on a certain day. My car has been pushed to a later due date several times. Now i am two months deep into not having my car back and is just hoping that the car is actually done on day they told me this last go round. My overall experience here so far has been misleading and unpleasant.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Lauren Singley
a year ago
Fantastic customer service, vehicle was done before the estimated time. Vehicle was returned in great condition and perfectly clean! Would highly recommend!Service: Body & TrimService: Body & Trim

  Jon Russ
2 years ago
Excellent experience with Service Kings. Their staff is extremely professional and their customer service was excellent. I had body work done on my truck after an accident, after they finished the truck looked brand new. I cannot recommend this place enough!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Leonard Farrell
4 years ago
Took my daughter's car there with some damage from a collision. Excellent job fixing it. Car looks like brand new. Our service advisor Doug Cook took care of everything involving the insurance and kept us informed on the status of the repairs throughout the process. Would definitely use them again.

  Marina Sozina
4 years ago
Great experience at Service King. Matt was very knowledgeable, approachable and helpful. He stayed on the top of communication-i was in the know at all times what was going on with my car. They fixed all the scratch marks-it looked like new. I definitely recommend Service King for any car body repairs. Hassle and stress free. Thank you . I ll be referring your shop to everyone I know. Marina.

  Paul Sally
6 years ago
I was told my car would be done in 2 to 3 days. I never once received a notification of their progress. Therefore, I called on day 3 and was told that parts would be in the next morning and that they would have them installed and the car detailed that day and I would receive a call to confirm. It's now that day, I waited until 2:30 PM and called them again. This time I was told that the parts arrived late and it wouldn't be finished until tomorrow which is highly upsetting since I made arrangements with friends to get to work and to Service Kings so I could pick up the car today.I thought I would be treated more professionally than this from a company like this. I also don't appreciate the fact that I was never informed in any way about the events that have transpired.I just hope their work is much better than their customer service. This remains to be seen.

  stacy george
a year ago
Service King kept in constant contact with me and had my vehicle completed several weeks early. I have used them in the past and they are always efficient and I am always satisfied. I would recommend them and use them again.Service: Body & TrimService: Body & Trim

  Ivan Jacob
a year ago
I had my car at Service King for collision repair and the service I received was exceptional from regular updates via text and on time completion of the repair. Highly recommend their services!Service: Body & TrimService: Body & Trim

  Adam Kulesza
6 years ago
Horrible work. I had my car towed back within 2 hours of picking it up (keep in mind, they had the car for over 3 weeks) and they acted like the malfunction had nothing to do with them. I got a speech about how I needed to give them the highest rating on their satisfaction survey at least 3 times. I was also told that the survey was tied to their bonus. Incredibly unprofessional. When I picked the car up the second time ,there was just enough gas in the tank to coast into the gas station less than 1/4 mi down the road. while I was filling the tank I did some closer inspection. Many parts in the interior were not fully reassembled and there was grease smeared on everything. I turned around and took it back. When Tony saw me walk in he threw his hands in the air and gave me that "what now?" look. I told him the car was falling apart inside. He came out to take a look and told me what I needed to do to get everything assembled correctly. This was the straw that broke the camels back. He expected me to finish the job for them. I refused and demanded that the issues be fixed immediately. surprisingly, they were. I reported them to corporate as well as Allstate. If they continue this kind of work, I'm not sure how much longer they are going to be around.

  Robert Egolf
2 years ago
Very thankful Erin and Sarah are so kind and helpful! Hit a deer on the evening of the 14th (after a gorgeous opening day at Cedar Point) and my Hyundai Sonata ended up totalled. As devastated as I was to lose my car they made the process much less painful.

  Kim
3 years ago
They were very nice, prompt, and professional. My car was back to just like new and ahead of schedule. I ll use their services again and I highly recommend them. They even arranged for my rental

  celine akiki
4 years ago
I just have recently received repair work from here. The original person I received helped from seemed nice and reassuring. My original repair time was supposed to be only supposed to be few days and I did recieve it on time but it was unfinished... The original person that helped me was out of town and was not there to deliver me back my car. The person that served me that day, felt like he just wanted to get me out of there as soon as possible. The first thing I noticed on my vehicle that did not seem right was the bottom panel. I was told they de attached it to do the repairs on the right side of my door. I told him that it looked like it was loose so he then tried to explain to me by howling me both of my bottom panels were loose by pulling on the left side to try to get me satisfied and leave. As Inspected more in that area i noticed that there was a small chipping of paint near the area as well and that it was not there before I haven even had the car for a year. He tried to then tell me that its due to weather conditions and rocks by pointing to the front bumper of my car. I then went to check out where the original damage should have been fixed on the right door and noticed that parts of the job looked half done. There was damage by my door handle that I told the guy who was originally helping, expressed to him to please get these repaired and they did not. The gentleman then knew he had to tak back my car too fix that repair so i expressed to him that I would like that fixed and he told me he would. I even called the store the next morning to make sure I would get taken care of and they told me yes. Awaiting a few more days I ve finally received the car back again for the second time by the original person that helped me. He apologized to me about the bottom panel in which I was right, it is loose from them working on it. So I then checked for the chipped paint on my car to see if they had fixed it and they hadn t. I told him that specifically I got told it would get taken care of and it didn t. He proceeded to tell me he would order touch up paint from the honda dealership and he would call me back in a few days. I believed him and went home. As i got home on top of everything I noticed that they did not clean my car properly. All of the back seat there is white dust and dirt, even on the center console. My seats aren t leather so it would take more time to clean that off myself. Its been a couple weeks and I never received a phone call back. I had just recently started up school full time and work part time. I do not have time to call and beg for my car to get fixed. I am highly disappointed in my experience overall.

  Elwood Carl
a year ago
From dropping my truck off to picking it up my interaction with your team was exceptional. The work done meet and exceeded my expectations. Thank you!

  Sharri Thacker
3 years ago
I took my car to Service King after it was damaged from debris on the freeway. The staff was courteous, understanding and helpful. The service technician kept me updated with regards to the status of my repairs. My car looks beautiful again. Thank you Service King!Service: Body & TrimService: Body & Trim

  Daniel ByfielD
2 months ago
(Might update with text later. overall cant be mad at this outcome.)

  Danielle W
6 years ago
Took over a month to repair! Then still wasn t repaired correctly had to take back more than once Allstate refers clients there we will never go back! We have always had repairs done at Tallmadge collision and had to learn the hard way with service kings! Hopefully after conversations with Allstate they won t send customers there anymore

  Kathy Langer
2 years ago
Shane and team were excellent to deal with! They did great work. I would definitely go back to them if I need any other body work done! Great job!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Victoria shepherd
3 years ago
The care and level of professionalism went above and beyond my expectations. Not only did they fix my car s dents perfectly, they detailed it as well. I was pleasantly surprised.Service: Body & TrimService: Body & Trim

  LYNETTE BROWN
2 years ago
They have repaired our car multiple times due to accidents. They went beyond what we expected this last time. They cleaned the inside. This was huge for us. They had no idea of our personal circumstances. They also update us often with updates.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Lauren West
3 years ago
Erin was amazing, she texted and called me through the whole process. and the whole team was very helpful and fast. Amazing work and was super fast. A++