Lake Erie Automotive Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sherri McBride
3 weeks ago
I went to Lake Erie Automotive for an oil change because I recently moved to Conneaut, found a coupon in the mail and I used to work with Tom during his brief sojourn into teaching (I trust him). I have found my new mechanic and will only take my car to Lake Erie Automotive in the future. I was so impressed with their professionalism, friendliness, humor and honesty, as well as their incredible waiting area! It is so comfortable, clean, neat and has so many amenities, including toys for kids. I felt welcomed and comfortable, and I am not usually very comfortable in a mechanic's shop. They will drive you home if you need it, give you a free loaner and offer free safety inspections. I will gladly refer anyone and everyone to Lake Erie Automotive!

  Encie Moroski
11 months ago
Don't let the derelict condition of the parking lot fool you. This repair shop is TOP NOTCH. I've had two tires repaired there and my oil changed as well. No problems. The staff is expert and professional, but personable and funny too! What brought me back (besides the excellent service) was the waiting room. Varied choice of Keurig coffee pods, wrapped crackers and candy, fresh popcorn, comfortable seating, magazines, books, games for children, a play area, television, CLEAN RESTROOM -- I could go on and on. Rather than take advantage of their loaner car or shuttle service, I would prefer to wait there with a good book while my car is being repaired. These folks are my new mechanics.Services: Vehicle safety inspection, Oil change

  Allen Dunham
2 months ago
On 11/15/2023 as I was moving from NY to TX when my truck wouldn't start at the Ohio Welcome center on I-90. AAA came out but couldn't start it and they wouldn't tow it as I was hauling a 20' trailer. On a Google search Lake Erie Auto was the top result for repair shops near me. From the minute I called them I felt that they understood my wary traveler distress of not knowing who to call to repair my truck and get me back on the road again. Joe and his crew arranged a tow that would bring my truck and trailer to his shop in just under an hour.At Lake Erie Auto the shop took me right in (during lunch), diagnosed the problem (starter), gave me the estimate, ordered the parts and allowed me to wait in a waiting room that was Fantastic with free snacks, drinks and reading materials. Heck the bathroom was even spotless. While the crew was repairing my truck, I asked Joe if his crew could fix a few small things on my trailer, which they did. In about 4 hours from when I called Lake Erie Auto in distress I was hooking up to my trailer and back on my way to Texas. I will be forever indebted to Joe and the crew at Lake Erie Automotive for the Peace of Mind that they provided for me that day. If you are broken down near Conneaut, OH or just need a reputable repair shop I recommend that you call Joe at Lake Erie Automotive!!

  cathy mayor
4 months ago
These guys were great. Diagnosed our problem fixed the issue.. didn t charge us an arm and a leg. Even provided transportation to and from the shop. Highly recommend and will use them again!

  dMitri DeVos (Ramblin' James Fox)
7 months ago
Omg! These folks are life savers. I was traveling through Ohio on my way to northern Illinois when my jeep starting spewing smoke behind me. This was around 2p on a Thursday. I pulled over, searched for a mechanic near me. These guys came up at the top of the list and I called them to see of they can help.They said sure and got a wrecker to come and get me.Long story short, I blew the coolant thermostat. These guys had a new one delivered and installed and I was back on the road by 630!They were super friendly, their shop was clean and they have a very nice waiting room with free wifi (which was good since there was no Verizon cell service in the area).

  Amy Richards
2 months ago
We were going to visit family in Ohio but live in Toronto, Canada. My truck broke down and we were stuck on the I90 with 2 young kids in the truck. These guys were kind enough to fit us in last minute and called around to find parts on a weekend so that we would also be able to get back to Canada after our trip. On top of that, they entertained our children and made them popcorn. They even supplied a rental so that we could make it to our families home another 2 hours away. My daughter still asks months later if we can go back to visit them. I would give em 10 stars if I could..thanks guys!!

  Mike
4 years ago
Went for the first time at their new location on West Main Road for an oil change yesterday. They did an amazing job with that building - Such a nice, cozy waiting area and I was extra-surprised with the large selection of toys and even a Little Tikes castle for my 2-year-old daughter to keep occupied with. I was also impressed with the safety inspection performed on my truck and the recommendations they made for future services; They actually made sense and weren't pushy like car salesmen. I'll definitely be back for future oil changes and other maintenance items!

  Tiffanee Sundberg
10 months ago
Had a 170K check up with a Toyota Specialist and my car rides like it is new! They have a beautiful, comfortable waiting area with all the amenities. I was able to utilize a loaner car which was TOTALLY AMAZING (I do not know a local garage that offers that, even the dealerships do not). Thankful to the owners and staff for all of their attention.

  Dar Cavett
8 months ago
I can t begin to thank all of the Staff atLake Erie automotive for taking care of me during a scary moment today.I was passing through while out of town and I was loosing air in one of my tires on my truck very quickly. I began searching the closest place to assist me to get a text. Thank God it was Lake Erie Automotive. They got me in right away, it found that my wheel was cracked. They got me in right away to fix it so I could get back to Cleveland. They truly went out of their way this morning to get me back home safely! The amount of time they took to rectify the situation and the kindness they showed me throughout this process will NEVER go unnoticed.There was another loyal patron there at the time and she asked me how I came about finding them. I told her and she said I was very lucky and blessed to find them! Words cannot explain how good it made me feel to land in their shop!!Thank you all so much again, from the bottom of my heart!!!! I wish I lived closer to you to give you my business. I would recommend this shop 100%Thank you again!!!

  Paul Deitrick
a month ago
Absolutely the best.... fair, honest, knowledgeable, Treat me and others like family. Always willing to help.

  Stephanie Calabrese
a year ago
I am so pleased with Lake Erie Automotive Service. They were very professional, explained all the work that needed to be done, and gave me a loaner car until the work was completed. My car is like brand new. They did a complimentary clean inside and out. I highly refer them to anyone who wants quality service and pristine care.Services: Vehicle Inspection, Brakes, Vehicle safety inspection, Auto maintenance, Oil changeServices: Vehicle Inspection, Brakes, Vehicle safety inspection, Auto maintenance, Oil change

  Mark
3 years ago
If you are looking for a well trained staff to work on your vehicle repairs and automotive problems, then Lake Erie Automotive Service is the place to go.Highly trained technicians, a very organized and pleasant staff,and a very comfortable waiting area. If you don't want to wait they will work with you .No wonder customers come from all over the area to Lake Erie Automotive Service! !!!

  Karlee Stainfield
a year ago
I was extremely satisfied with the way they handled my car & were willing to work with me on picking and choosing what was done. They kept in contact after my initial inspection, talked with me about options & went above and beyond to make sure I understood exactly what needed/was done. I'd recommend them to everyone!Services: General repairs & maintenance, Wheel alignment, Vehicle safety inspectionServices: General repairs & maintenance, Wheel alignment, Vehicle safety inspection

  Melia Stackhouse
7 months ago
I have never received service the way we did here. Joe was so incredibly kind, it s very affordable and they are not just about $$. By far the best experience I have ever had at an auto shop in my life!!Service: Oil changeService: Oil change

  Robert Layton
7 months ago
I rarely use garages but they got me in super fast when I needed them and for a reasonable price. No hidden fees and even pointed out I few extra things I may have missed.Service: Wheel alignmentService: Wheel alignment

  Laura Zinger
11 months ago
Fantastic place to get my car serviced. As I had a trip planned in 2 days of taking it in, they expedited the service at no charge and let me use a coupon on top of that! Great people! Great service!

  jason carmody
5 years ago
Lake Erie will fix your car right the first time and in a timely manner. Scheduling an appointment is easy and they work around your busy life to accommodate your vehicle maintenance needs.

  Brian Lasher
a month ago
Service was great, waiting area was more than accommodating, and good people

  Devon Starcher
a year ago
All around excellent experience using Lake Erie Auto! Most notably the great communication and timeliness of the repair. As a business owner every minute of downtime costs money. These guys certainly understand that and value their customers! They definitely went above and beyond! Highly recommend !Service: Engine repairService: Engine repair

  Chele Lee
11 months ago
This shop is very dishonest. They gave me an estimate for some AC work that needed to be done. So I decided to take my car to a different local body shop. The estimate they gave me was $1000 less. I've heard other folks complain about Lake Erie Automotive trying to over charge and be dishonest. Beware, always get a second opinion.Service: Air conditioningService: Air conditioning

  Tammy Tuttle
a year ago
My vehicle needed some routine maintenance and it was my first time using Lake Erie Automotive. I took it there because my niece and son both recommended them....I was a little nervous. But they did excellent work and I'm glad they did a safety inspection because it needed a couple of things. I will be using them again!

  Judy Mudd
a year ago
I drove all the way from Geneva to have my car serviced here. After hearing about your generous donation to Maddox and Friends Cat Rescue, you won my business. Thank you for supporting their organization and for caring about animals. Your facility was comfortable, friendly, and immaculately clean. I will be back.Services: Tire rotations, Wheel alignmentServices: Tire rotations, Wheel alignment

  erin tennant
2 months ago
Fast service, super comfortable waiting area and great prices.

  Christian Schultz
a year ago
I am aggravated at the dishonesty of this company. I gave them a chance back in May of 2022 with an oil change. When I went in to pay, they had a list of "Problems" they detected.My car is a 2017 Ford Focus with very few problems, only 50K miles and I don't drive long distance.The bill included problems they detected which were my tires and a "severe coolant leak"They quoted me at around 800$ for tires, 80$ for fuel injector and close to 1000$ for repairs to the coolant. (Water pump)It is now November. I got my tires for only $300 elsewhere and no problems with the coolant. I've checked the tank weekly, there is no leak. They just made up a list of problems to get me back in there.Go with a local honest company like Marcy Wheel and tire or Glotzbeckers or Dusty and Steves.Service: Oil change

  Tamara L S
2 years ago
Went to them for a second opinion on my car. They were patient, kind and took time to explain things and help me decide how to move forward with needed repairs.I wasn't sure if I was being ripped off by a competitor and they were more than happy to help me.Their service was reasonably priced and I felt they went above and beyond to help me.I will be using them in the future as I like the fact that they have loaner vehicle and shuttle service available. They also have financing available for the big jobs.Super convenient location, right on Route 20 in Conneaut just west of the hospital. Clean, comfy, free coffee while you wait, plenty of games for the kids to play if you have to bring them along, nice touch. Staff was friendly and caring and joking with one another, made for a nice atmosphere. They moved several cars in and out while I was there! I liked seeing them work so efficiently!***** update- another great visit, thought I had a leak :( ended up all was good, they gave me great service and treated me right!!! I can't say enough good about these folks!

  Rodney Rood
a year ago
Keisha was extremely helpful in getting my car in for an oil change and safety check. I was going on a road trip the next day. When I dropped off my car, she offered me a loaner which I used 45 minutes later, my car was ready. Thank you Lake Erie Auto!!!Service: Oil changeService: Oil change

  Sharon Hopkins
a year ago
We had a shimmy when going over 60 mph. We were heading south and wanted to make sure it was safe to drive. They got us in and checked it out. Found tar in the tread. They didn't even charge us for their time.Awesome crew! Highly recommend!

  Toccara Jones
a year ago
Great customer service, my car was picked up and checked out the same day I called. Communication was wonderful with updates & had my car finished in a timely manner with no surprise fees. I will definitely take my cars there from now on.Services: Engine repair, BrakesServices: Engine repair, Brakes

  mary blood
a year ago
It's so difficult to find honest and competent mechanics these days. I can say these folks are both. They are definitely customer focused. They are through and trustworthy. I would definitely recommend them to anyone that needs thier car serviced. You'll be glad you gave them a try.Services: Transmission, Air & cabin filter replacement, Air conditioning, Oil changeServices: Transmission, Air & cabin filter replacement, Air conditioning, Oil change

  Bob Headley
6 months ago
The ONLY auto service we trust, many years, multiple vehicles. Never an issue! Highly recommended!Service: Oil changeService: Oil change