Tire Choice Auto Service Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Daniel
3 months ago
Fantastic customer service even from an in training employee. Honest and direct. They post their labor rate right behind the counter so when people are shocked tires are more expensive than tire rack you have to figure the labor as well.I appreciate the transparency and the reasonable prices. However, some customers who walk in demanding services need to treat the employees with some more respect.

  Anna Evans
a month ago
Extremely kind and efficient! I walked in on a Saturday afternoon without an appointment and within minutes, they were helping fill my tires with air. They expected no payment and wouldn't even accept a tip! I will definitely be back in the future to have my car serviced here.

  Dan Polkovitch
3 months ago
Good: little to no wait for a tire patch. No further issues with the tire after repair.Bad: I advised them when I came in that they needed to call my tire road hazard warranty company prior to starting the work In order to get authorization. I gave them the phone # and advised it should only take a few minutes as they are quick, and that the only way that I can get reimbursed is if they call. I called the warranty company today (about 2 weeks after service) to get directions on how to get reimbursed and they told me that no one ever called from the shop. They re now denying the claim and I m out the money I paid for the repair. Not the end of the world, but still annoying that they couldn t take the time to call like I had requested of them.won t be returning.

  Kathy Irwin
4 weeks ago
Tremont Location. Competent, friendly, professional. And best of all, they always manage to find a convenient appointment time. No waiting weeks to get in. I m a return customer and do recommend Choice Auto Service Center to friends & family.

  Kathlyn Thomas
4 months ago
Hit a nail last night and needed my tire replaced quickly before work on Monday. We called them Sunday morning and they got us in immediately. Everyone was so kind and helpful, answered any questions we had! 10/10 recommend coming here!!

  Jim Ellis
5 months ago
Amazing group, always accommodation especially when something unexpected happens and you need help quickly. Very friendly and knowledge staff!

  Tyler Griffin
a year ago
Truly the worst consumer experience I have ever had. I had a screw in my tire and a tight deadline to get it fixed, so rather than fix it myself I brought it here to have it fixed. They claimed that my tread depth was too shallow to repair. While this was not true, I wasn t in a place to argue due to my time constraint so I went ahead and let them fleece me for two new tires for $500 (much more expensive than that should be). At this point, I wasn t even upset as they were able to complete this very quickly.The real problem is that several months later, my car started experiencing a number of other issues. When I brought it in to the dealership to repair, they told me that my two new front tires were different sizes, which had led to around $6000 in damages to my vehicle.After contacting them about the issue, they have just given me the run-around and will not take any responsibility for their mistakes. I would recommend avoiding this shop.

  Zach Core
3 years ago
I had a flat tire, completely unexpected and after having just gotten that tire replaced a few months prior, I called Tire Choice on Friday and spoke with Kayla I believe, she was extremely helpful and got my an appointment the next day. Andre was who I met when I arrived for my appointment, he was extremely friendly, professional and accommodating. I was even 15 minutes late to my appointment and he couldn't have been nicer about it! Really appreciate the service and kindness from this place and will absolutely be back for any other car needs I have, though hopefully that's a bit farther away next time!

  lin nash
3 months ago
This place is a rip off, they were over 100% more than the exact same service that I eventually paid at a Firestone store.

  Colton Smith
a year ago
Have no idea how good of work they actually do but they have to have the worst customer service of any auto shop I've ever attempted to use. My car was there for 5 days, just to get looked at for a leak, not to get anything fixed. I called 5 separate times, was told 3 separate times it would get looked at THAT day and they'd call me back. Was never called back and when I just decided to get my car, they had to spend 10 minutes looking for the keys because they had no clue where they were. I don't expect great service but this was just ridiculous.

  Joe Rodella
3 years ago
I had a disaster yesterday (10/1/20). While traveling in Columbus, OH, on a Sunday no less, on tires that are essentially brand new, I hit a fairly insignificant pothole as I pulled into a convenience store. When I came out of my 90 second visit, I noticed both of my right side tires seemed low. As I tried to put air in them, they wouldn't take any. Uh-Oh...As it was near 3:00 on a Sunday, and I absolutely needed to return to Pittsburgh that evening, I went to the Tire Choice on Tremont Rd. in Columbus. I was greeted by the Store Manager, Tony Bellman, who quickly took the car in and discovered that both tires had sidewall punctures and we irreparable. He also informed me that he did not have those tires in stock. That's not abnormal as it's an Audi and they like to do things differently..I called another local provider, who had the tires but wouldn't be able to install until Tuesday. Mike agreed to install them and even tried to get them delivered for me but the provider wouldn't take a credit card on the phone because, ya know, it's 1978.....and a customer in trouble has to comply with policy...After some additional issues, I was able to get the tires to the Tire Choice store at about 4:30, well after closing time. That, however, was no problem as Mike stayed open to take care of my needs. The tires were installed and test driven quickly and I was on my way.In this day and age it was fabulous to find a service provider that, when recognizing my dilemma, went out of his way to get me back on the road. Let's be clear. It's Sunday. It's the end of a long work day and my trouble took priority. That's exceptional.Although I don't live in Columbus, my son does and he saw the kindness and effort that made my required trip home possible. I'm certain he'll be visiting when he needs tires or service.For me, I am truly grateful for having found a store and a manager that made his branch work for me even if he had to extend the hours of operation. That's pretty rare these days.Thanks Tony and thanks Tire Choice for giving him the freedom to help troubled customers.

  Jimmy Kovach
7 years ago
Tony and his team are excellent! I've been going to them for about 10 years. They do great work and they've got great customer service. My most recent repair was for a brake issue that a different company supposedly repaired but had misdiagnosed. I brought my car to this Monro after the other place looked at it twice and sent me away with them still broken. Tony's team diagnosed me correctly in just a few minutes. I'm grateful to have a mechanic I know I can trust to keep me safe in my vehicle. Thank you guys again, you're the best!

  Charlotte Smithson
a year ago
There was a nail in my tire, and I worried that I wouldn t be able to find a place open on a Sunday to patch it. I was able to make an appointment online and get it patched all within an hour of finding the nail. Anana was super friendly and the mechanic completed the work quickly and efficiently.

  Adriane Emerson
4 years ago
I blew out my tire on Lane Avenue. I limped into Tire Choice on a completely flat tire with two young kids in tow. Ashlin was very kind and professional. She was able to give me a quote on a brand new tire in no time. She was sweet with my children and made them at home in the waiting area. .I spoke with my husband and I changed my mind. (After the car was pulled into the service bay) Instead of buying a new tire I decided to go with putting on the donut. Lenny was able to fish out my spare (in a very inconvenient spot in the middle of my Honda Odyssey I would not have been able to do had I been stranded on the side of the road! He did it with no problem and put everything back neatly.) I was so grateful that they were able to change course. Getting the donut out of the car was probably the hardest part.The spare was on my car and the car was drivable within 10 minutes.I had a pint of Graeters ice cream in the consul that I had just bought and was on my way home with when my tire blew and that didn t melt they did it so fast.Highly recommend. Will definitely go back. Great service and great employees!

  Brittany Maston
3 years ago
Overall I was not thrilled with the service I received. I went to Tire Choice when I had a flat tire after just getting off of work because they were the closest place I could reach. They were kind enough to work me in on a busy Saturday, which I was incredibly grateful for. I asked the customer service representative at the front desk to give a rough quote for how much it would cost to replace the tire, should they not be able to patch it. She quoted me $40 (something) for a tire with lower mileage and $78 for another with higher mileage with a $30 installation fee. I was happy with those numbers and planned to spend around $108-120 (with tax), however when I was called and given a quote for the replacement by the technician the fee went up to $147.21, which I was confused about and proceeded to ask the customer service rep why there was such a significant increase, to which she responded that she didn't give the exact quote for that specific tire. Once the CSR was ready to cash me out, she gave a final number of $157.21, to which I refuted, given that I had just spoken with the technician 10 minutes prior who had just told me $147.21. I found the constant change and increase in pricing to be incredibly shady and wish I would've been told a realistic estimate ahead of time, so that I could've made a more informed decision while other places were still open and I would've been able to have a choice. I think it is remarkably unprofessional to misquote and proceed to increase prices, just to make a quick buck on someone who was desperate at the time.Also was told at the beginning that as a courtesy that they would rotate the tires and fill the older ones, but that was clearly not done. Based on my experience, I certainly won't willingly return nor will I recommend them to anyone else.

  Todd Collis
7 years ago
My experience with Monroe Muffler Brake & Service on Tremont Road has always been superior! I have always received excellent service and quality parts at a reasonable price. For many years, I have taken all of my family's vehicles to this location for under the hood repairs, tire repairs and replacements, and oil changes. Among everything they do so well, the thing that stands out the most in my experience is their honesty in dealing with me and keeping our vehicles running in great shape. Thanks again to Tony and the crew! Our community would not the best same without you guys!

  Philip Petrillo
3 years ago
Sorry for the delay in posting this review... I travelled to Columbus from New Jersey for a long weekend back in August as my daughter attends The Ohio State University. Over the weekend I developed a leak in one of those run-flat tires. On Saturday, went to one of the national tire centers in the area who charged me around $30 and couldn't find the leak. They remounted the tire and said I should be good. Sunday morning, flat again! Went back to national dealer and concluded I should get another tire but the tire wouldn't be in until Monday afternoon. I was hoping to head back to New Jersey Monday morning. Stopped by Monroe on my way back to the hotel. They found the leak in two minutes! However, it was very close to the sidewall and a new tire would be needed. The owner, who's name escapes me as I write this, said the tire would be delivered Monday afternoon. I explained to him that I was really hoping to leave on my 8 hour trip back to NJ by noontime. He said that instead of waiting for the tire to be delivered to shop, he would have someone go and pick it up and the tire would be in by 10:00 AM. I was on the road heading back to New Jersey by 11:00. Now that's client service! Thank You!!!

  Ashley S
3 years ago
I called before scheduling my appointment to ask the price for a full synthetic oil change. The lady said $50 plus tax + fees. I had my oil changed the same day and it cost $80.99! When I asked about the price when checking out she said acted like she didn't lie to me on the phone earlier about the price. I called the manager right away and he agreed to adjust the price. I would not recommend going here because I do not trust them.

  Always There Home Care
6 years ago
Charles is great. On a tight timeline, Charles dropped me off at home in order to check the brakes on my wife's car-which needed done. We paid about 1/3rd of what Honda quoted us for the same exact job (our 2nd Honda Tony and the team at Monro have done brake jobs on). Great local business with an interest to provide great service and a great value. Highly recommended.

  Eileen Martin
4 years ago
I had an oil change , rotation of tires, air conditioning service. I check 3 other places and the price quote was lowerwhich cluded the high quality oil only exception was the air conditioning service . They matched a cheaper quote from an another service place. I had two filters I had bought and never got around to installing them .They installed both for 20 bucks. Tim the service manager was super friendly and professional. I live very close and he gave me a ride home because of the weather when I dropped the car off. I been going there off and on for about 15 years and they are trust worthy and do good work.

  Sean Cody
2 years ago
Been to them for a few oil changes/check ups, pretty straight forward, cut off some hanging plastic for free. I had trouble with installing my wiper blades, John helped me took a look with the replacements I already had and taught me how to do it and didn't charge me. Been very stress free in my experience.

  LeeAnne Leman
4 years ago
I came in when my car would not start, and I needed a jump just to get it to the auto shop. Brandon was the person on duty, and he was very helpful, patient, and professional. He went to my car immediately for an assessment, he worked hard to get me a great price for the service, and he got the job done by the end of the day (in spite of being busy already). I would highly recommend using their services.

  Eliza
3 years ago
Quoted $39 for an oil change over the phone, and it cost $79 when all said and done. Quoted us a $1050 break job which I got the next day at Grismer for $379. Unfortunately honest Tony retired. If they d focus on professional service without the chicanery they d get customers for life.

  Judith Fleming
5 years ago
Tony Bellman and his crew did a great job on my car along with ordering new tires for my son's car. They are professional and knowledgeable. I highly recommend all of their services including oil change. Prices are extremely reasonable.

  Tabi Alexander
4 years ago
This is the second time I have been to this particular location and everyone was very accommodating. Ashland's customer service was excellent and she was great by telling me about their coupons. In addition, I had called for quotes for a routine oil change and tire rotation. This was by far the best deal. I would recommend this location :)

  Gehan Fawzy
4 years ago
My husband and I have been customers for almost 5 years. Today we had the worst experience with oil change. We made reservation for two cars on Saturday by phone and the manager gave us an appointment on Sunday. The young lady ( her name on the receipt is Ashlin Milligan) working on Sunday refused to take two cars as they have only one car reserved on the system and they have only one technician working on Sunday. My husband asked to do tire rotation and she agreed to do that. We waited to be called for the service is done which never happened and we have to go to the store 15 minutes before the store get closed. She didn't call to let us know service is done and car is ready for pick up as they used to do and as I saw her calling other customer. When we arrived we found that she didn't do the tire rotation as agreed and her excuse that they don't do that on Sundays although there is a flyer in the store that they do that free for every customer. I would expect if on Sundays the service would be like that why not just shut the store down and save the customer time and give better service? So the end result doing one car instead of two cars and the service for one car was incomplete with unprofessional behaviour of the manager.

  vezerezev
2 years ago
I have been with this place for a while, mainly because the place is very convenient (near library, walking distance to my house). However, I have lost my trust with them. They installed a new regulator for my driver window about a year ago; it did not last long, and when I came back to ask them to check, they told me to have a new one replaced with a cost of $600...This is only one of many other costly replacements.

  Erik Pritschau
2 years ago
Girlfriend took her car to check on a tire that was leaking. We figured something was stuck in it where we couldn't see or leaking valve stem. Turns out that the tire needed replaced for a nail. All good so far.BUT what is not understandable is that when they called her back they mentioned that the nail was in the side of the tire, pretty rare for something like that we thought. Keep this in mind...I told her when she picked up her car to ask to see where the nail was. She did. It wasn't on the side at all. She said it was half way between the center and the outer edge of the tire. Which means they could have tried to plug it. I understand that plugging a tire isn't always ideal, but you could have let her know her options.Than they never asked her what kind of tire she wanted and the fees associated with it. We assumed that the price even on the high end would be roughly 150 or so. Explain to me how ONE tire should cost someone 250$. I got all 4 tires a month ago somewhere else for 450$. They totally just took advantage of her and didn't blink twice.When she finally went to go pay, he told her to just insert her card without telling her the amount. Who does that? Wow. Just astonishing.Just because you are located in a wealthy area does not mean you can take advantage of people.

  George Moussi
3 years ago
Had a flat tire, ended up replacing my back 2 since they were bald anyway, $260 for some fresh Kelly's. Will return to replace my front 2 tires when they've balded more. Great service! Recommended!

  Myron Gladle
6 years ago
Had a flat beyond repair. The manager Tony was very curtious and helpful. He was able to find a tire to match my other 3(that were pretty new) and send someone right out to pick it up. He worked with me on the price and even pulled my car in and put the tire on. The teams effort got me back on the road and back to work promptly. Thanks