AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  H. A. (Grandpa)
2 months ago
Young Latino guy named Jonathan, he s a great guy. I come in he was very attentive and installed my part efficiently in and out at most 10 minute visit. Thanks to Jonathan !

  Lovely Bones
2 months ago
LeLe was AWESOME. She was quick, informative, and went the extra mile to tell me what was what. Great spirit, great representation of this business.

  Elis Grant
a month ago
Great job all employees was helpful got what I needed and put the part on in the parking lot

  Nick Dill
5 months ago
I went to AutoZone today at 3636 Cleveland Avenue in Columbus, Ohio. The store manager that assisted my senior mother and I was Dee Dee. When I say see was EXCEPTIONAL it is an understatement. She went above and beyond in assisting us and it was truly a blessing! She actually helped us take our battery out of the car (which was buried underneath the hood), put the new battery back in, and everything in between. From the moment my mother contacted the store and spoke with Dee Dee on the phone, she said DeeDee was a breath of fresh air and because my Mom is a senior she offered to assist her in any way she could. During a time in the world where customer service has declined Dee Dee has shown us that there are those employees out there that truly care! Thank you Dee Dee for your commitment, professionalism and exceptional customer service it has truly made a difference!!

  Princess Ike
a month ago
I went to the store to get an auto parts for my car, and the associate Joe Sharpe was rude and refused to give me a courtesy discount. Not happy about the service

  Danielle Boysel-Smales
8 months ago
I walked in, explained to the lady what all I needed for my truck, with no complaints, and a line as well, she went and got all of the things I needed, and even helped my 5 year old granddaughter and I carry everything out to my car. She was GREAT! However all the men I seen in there, they seemed as if they were standing around with their hands in their pockets, not knowing what to do, which really wasn't fair to the customers that were behind me, but my visit was A+++

  Sammy Asamoah
3 years ago
Some of the store employees were not wearing face mask and those wearing them only cover their chins. No social distancing protocols despite rising cases of covid-19 in Columbus.

  Martha Swan
6 months ago
Horrible experience with Bree who said I'm doing you a favor by serving you...I'm supposed to be off right now and told me to go to next cashier, CSR # 15 Older gentleman then helped me and was just as bad he left me at the cash register and didn't tell me what he was doing and was already at my car trying to get the bulb out at which time he couldn't get it out or put the new one in. I got bulb out and 3rd employee came by and assisted me and finished putting it in for me. I will not be purchasing anything from this AutoZone again.

  Mama Ber
a year ago
Michael B was amazing! Help me finally find the correct wipers for my car and even put them on for me... Not an easy task for my car with 3 different lengths and different attachment setups! Took several attempts for him to get the right ones for the right price, but he was patient, friendly, understanding and so very helpful.Absolutely outstanding service! I 100% recommended this location as I saw other associates helping other customers.One of the all-time best, stress-free experiences I've had at an auto supply store (of which I've had many)

  Phil godfrey
4 months ago
Helpful staff got me what I needed quickly

  ibrahim mohamud
11 months ago
I gave this place a 5 star only, because of DD, she is so professional at her work. Please autozone promote her to higher position she really deserves more. One of the workers was given me hard time and she came in and handle it professionally. WOOW that really made my day.

  Amran Yaray
2 years ago
Excellent Customer Service!!! David and Billy M (store managers) went above and beyond in helping me in my situation!! My car battery died unexpectedly and they were able to get my battery replaced. This was an emergency and they were able to help me out. They are always willing to help and truly care about their customers.Very professional and knowledgeable regarding cars. Best mechanics in town!!

  Rico Jones
8 months ago
James helped me out on changing my left blinker bulb he has great customer service and is great worker he a real one forsure

  Michael Jones Sr.
2 months ago
Friendly people and really helpful

  Mika Mela
a month ago
The associates were very friendly

  Arly Rodriguez
a year ago
Great customer service especially from this new worker I think his name was Wilfred, he helped me find all the parts I needed and was very patient with me. Highly recommend this location I will definitely be coming back thanks to him!

  Stoically Inclined
10 months ago
Went to the Gahanna store which I will be reviewing next they said that this store had what I needed called with the info to see if infact it was at this store. I was told oli had to come in or go to another company s store

  Donna Wright
11 months ago
The employee was very attentive and professional and kind. Very helpful and nice

  Jesica Thomas
2 years ago
The manager always seems to me in a mood. He is very judgemental and acts like he knows everything and is better than you. He doesn't smile nor does he seem to like any of his customers.

  Scotty Jay
a year ago
Awesome neighborhood Auto Zone. Friendly and knowledgeable staff there to greet you as soon as you walk through the door. Place is stocked with everything you'll need for your ride. I especially love that they always have sales and stuff for popular items. The only thing I personally don't like about this location is the LOCATION because trying to make a left turn onto Cleveland Ave is a true NIGHTMARE when leaving this place in the middle of the day. BUT.....Other than that, come in here and let these folks help you.

  Jimmy Morgan
a year ago
My daughter car stopped so I had to drive 3 hours to Columbus to fix it. I stopped at this location to get a part because they opened at 8am earlier then anyone else. 8:05am doors were open. Myself and another customer walked in and was stopped at the door my a younger guy eating his breakfast at the counter. He told us that they weren't opened yet because all of their systems were down. He followed us to the door and locked it behind us laughing. As I was pulling off He had sat back down to finish his breakfast. I drove to the nearest autozone which was 3 miles down the road. They were opened so I asked them were the system down this morning. They said no. I told them what the other location said and they laughed and said. Yes that sounds like that location.

  Dacia McDonald
2 years ago
I called store 0764 and spoke with the most polite lady ever. She treated me as if she knew me. She looked up my part even though I had no clue what it was and told me to come on up. I flew up there and the guy coworker advised me she was looking for my part!! Not even knowing if I was really going to come. She came around that corner with my part she was so happy with me and I really appreciated her. She has no clue as to what I had been through today and still doesn't know how much she changed my day!!! Thank you auto zone store 0764 for ceceillia m.. I greatly appreciate her!! Hopefully she get to see this!

  H Boo
a year ago
Little miss Katie upfront needs to seriously consider her job in customer service and learn to not absolutely scream at all her customers. She had everyone in the storing second guessing their purchases.

  Don Tucker
4 months ago
There are the most over priced auto parts store out there

  Kueen Redd
2 years ago
My experience was amazing, I went to three Advanced auto zone and I was appalled at my experience there seeing that they were trying to make me do their job so when I came to this Auto Zone, David the manager went above and beyond to assist me. David was a pure gentleman as was his coworkers amoungest him. Billy was exceptionally awesome simply because he did more than his job asked of him. Each and every time I called or came into the store I was greeted with respect and joy, I was assisted in a timely manner and I got the BEST deals in Columbus. Thank you to T.J. She was very nice to me on the phone when I was calling for a price quote. Thank you to all the team members who treats every customer as I was treated. I love my Black and Latino/Latina brother s and sisters up in there and I will definitely come back and refer ppl I know to shop there because my experience was definitely a memorable one. Thank you again to Billy and David. Redd will miss y all.

  DylanTheMysterious08 DylanTheMysterious08
2 years ago
I've been going to this Auto Zone for many, many years. Not once did I ever have a problem until today. I was irrationally accused of shoplifting. I originally came into the store looking for a particular cleaning product, but couldn't find it. So I spent the remainder of my time just browsing through some aisles. Nothing caught my interest, so I left. Seconds after leaving the building, I was approached by an employee who told me that someone claimed I pocketed something. Without a shred of evidence I was accused of this. As a customer who's been to this location for many years, I must say I was actually offended and in disbelief by this accusation. Now I have to give the employee some credit, cause I'm familiar with him, and he approached me about this in a calm and reasonable manner. But still, it was embarrassing and uncalled for. I will never return to this location. Disappointed.

  Debra W
4 years ago
This is one of my favorite branches. The agents here are ridiculously helpful and friendly. They are all knowledgeable in general and the lines always seem to move quickly. 4 out of my 4 last visits to AutoZone were to this location - Great job guys!

  Alimamy Sankoh
2 years ago
Gunn wS amazing he helped with with great knowledge he went above a beyond to put my battery in. He drove me 3 miles down the road to install my battery.What a great guy. Thanks Gunn for going above.You've made a customer for life

  Travel Dazzle
3 years ago
This store came through clutch for me. My battery was bad, smelling and I needed to get it taken care of right away to continue to Lyft drive. The store manager was military like myself and provided great customer service. Thanks again David.Mo

  Herveen Singh
3 years ago
The staff is super helpful and went out of their way for me! I came in to find a replacement part for my broken windshield wiper but ended up buying the wrong part. Once I realized, I got some help from an Autozone staff member, a really nice gentleman who s name I forgot, and he came out to my car and tightened the bolt to fix the wiper! I will definitely be back for any other minor car fixes.