Denison Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brothers Car Services INC
a month ago
I had the worst experience with the employee named Tom! We always get parts from this location, and we received the wrong part. We called to ask about exchanging the part, but the response was very rude from Tom! He does not have any source of customer service skills, he yells on the phone and is very disrespectful. He doesn't understand how to speak on the phone and doesn't admit to making mistakes! Scott, though is a very respectful and a amazing gentle man! He has the best customer service skills and is very professional. Scott should definitely be the one answering phones and speaking to customers, Tom is not professional and should not be the company's face!

  Vincent Arcangelini
a year ago
Helpful advice. Affordable prices. Very communicative if something goes wrong in the process. Always able to track down a part when I need it. Also a small part of Cleveland history. Family owned! Cool place to work!

  shahid mirza
a month ago
Scott very professional and very polite when you call him he help you every possible way to fill your needsFive stars plus

  Ivan Hrytsiuta
2 months ago
I paid for the spare part from them, after they removed it, the spare part turned out to be not the same. I asked for my money back, they charged me $60 for the refund.

  Chuck Robinson
5 months ago
They sold me a part that didn't work then charged me a restocking fee when I brought it back. When I first purchased the part they said it had been tested and it worked. They may have tested it I don't know but I do know that it didn't work.

  Majin Tar
3 weeks ago
Good prices decent parts very very rude staff!!!

  Musa Salh
10 months ago
Walked the lot for a specific part with sales advisor. Part undamaged and a very easy part to disassemble, nothing in the way. Agreed to price, paid cash in full.Picked up the part later, it had two dents in it and scratched to the metal.No discount was given or even any considerations.They don t care about they just want your money. And it was not a cheap part.

  Megan Sturgell
11 months ago
Very friendly staff and extremely helpful!! I wanted to save a drive down to Cleveland and asked for photos of the parts I needed. Without hesitation the staff quickly texted me photos!

  Astrovette ALF
2 years ago
Don't believe what they tell you over the phone. I drove over 2 hours to get seats after I was told they had no holes in them. The drivers seat had large cigarette burn entirely through the bottom bolster. I asked if the price could be adjusted but was told the person was on vacation and they could not help. They neglected to tell me the owner was there and could decide if any price adjustment could be made. I paid $1400 for the seats and no adjustment due to their poor internal communication and honesty.

  Jewl of the Nile Jewl of the Nile
3 years ago
Nice place to get vehicle parts,friendly workers thier also.i will visit again if I need Vehicle parts.

  Jace Webb
2 years ago
This is the worst place I have ever been too. People in office are rude and mean when your a customer trying to get work done and willing to pay what the were asking but because of the attitude and total lack of respect for customer I will get my work done elsewhere. These people need to learn how to treat people especially when your in a service industry. Lost my business and ill make sure my friends and family and anyone I know will never shop here or have a repair done here. Worst experience ever

  Kurt Porter
10 months ago
My experience was awesome the service was excellent and prices were very reasonable.

  Rev. Jim
2 years ago
A hard to find part was no problem for Jim and the crew at Denison. I called, they had it, they shipped it fast and cheap. This kind of service is so rare these days. I call them first.

  Crystal S
5 years ago
They had the part I needed. It was ready for pick up when I got there as expected and the part was in better condition than expected. The price was more than fair. Very professional and friendly service. I will use them again when the need arises.

  Scott Toth
2 years ago
First-time dealing with these guys! Had what I needed, it was pulled and ready to go before I got there!! Great service from good people! Would recommend and deal with again!

  Bartek Kubicz
5 years ago
I've been getting parts from here for at least 15 years. the prices are great and work well, staff is compiled of mechanics who know answers to your questions. give them a call before you buy that overpriced part from the dealership!

  Charles Belle
4 years ago
They solicit email requests from those looking for parts and then abandon those requests when you provide the additional information regarding the part you're looking for. No response after multiple inquires into the part's availability. Could not be treated worse.

  Vicki Kabat
4 years ago
This was my first experience purchasing used auto parts and it was very much hassell free. Tom even told me how to install the HVAC control panel in my car. It took me 30 minutes to do this myself, car dealership wanted $800 and I was able to do it myself for $80. Thanks Tom for your help...

  Iam 619
6 years ago
Awesome costumer service. Prices are good parts are exactly what was listed i do lots of auto work. This is my new favorite for parts thanks a bunch guy's. Keep up the great job.

  Michael Ciphers
6 months ago
They r the best for parts

  Anthony Lombardo
2 years ago
Great staff, great parts , and great prices . Would highly recommend them for any and all your used part needs .

  Michael Chen
7 years ago
There are so many auto parts shops, Denison Auto Parts is the only one has rude attitude, careless about thier customer. They don't understand good service and respect will earn you more customers than just barely lower price.

  Chad Ballash
3 years ago
A little hard to get through with online chat or phone. But when you eventually do, they're efficient and friendly. Decent prices, too.

  Art Vecchio
a year ago
These guys are great, very knowledgeable and 99% of the time have what I needed.

  Nadiya Johnson
2 years ago
Wouldn t let me return a radio when they said I could when brought if I no longer needed it & clearly it says it on my paper they gave me at the time I brought it

  Jason Pocaro
a year ago
Had the part i needed to repair a friends truck. A+ staff and great prices

  Sam
8 years ago
Eric sold me fender for my car, soon as I walked in he got it ready and was cool as possible. Gave me a great deal he won my service. Thank you pal

  William Thorpe
2 years ago
They have always been very fair and good prices and stand behind a warranties Scott very good salesman

  Melanie MacRae
6 years ago
You weren't kidding about poor customer service. The guy at least told me they didn't have the part though before he hung up on me. Wow!

  Art Ski
5 years ago
I called there they said they had my part quoted me a price so I said I'll be there in a little while. I get there waited about 30 minutes and nobody came out with my part so the guy went to go find himself came back and told me they don't have it it's missing .wasted time going there