Conrad's Tire Express & Total Car Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Angel Deee
a month ago
Called yesterday and was told to come at 1pm for a wheel alignment. I get there and the miserable bald man at the counter told me there was a car stuck so I had to schedule an appointment for the next day.The next day, the same miserable bald man at the counter asking me the same questions from yesterday as if he didn t even type it up. Says I talk to 100s of people of day. My appointment was for 10am but yet they asked me to leave my car until close of business 6pm. Wasted my time two days in a row. Never coming back here

  Nate Moore
2 months ago
I had a flat tire on my truck. I set up an appointment online over the weekend for a tire repair at noon on Monday. My girlfriend went to the appointment at noon because I was at work and they told my girlfriend that they could not do the repair and she would have to wait 2 hours or comeback Wednesday. The man was rude to my girlfriend and told her the website should not have let her make the appointment, yet nobody let us know ahead of time. Very disappointed.

  Mark Oros
4 years ago
Got a good deal on my tires but the crazy thing is, there is A LOT of grease on the sides of my tires. they told me I needed new rear brakes and I do my own brakes so when I took the rear tires off there is a TON of grease on the inside wall of both rear tires. I didnt take the front ones off but I am betting that theres a bunch on them too. I have had a lot of tire work done there and I have never seen this before.Here's an update , I've been driving the car to and from work and now I noticed that there is grease splattered on the sides of my car and on my rims now. Will Conrad's clean this off for me?

  Yub Kim
5 months ago
DO NOT GO. My tire was losing pressure so I took it in. I made an appointment through the website the night before going in. The person who checked me in was complaining about how he doesn't check appointments made through the website and the website makes them overbook. They charged me and told me it was "fixed". When picking up my car I asked them what the issue was, one person said "I don't know" and the person who was complaining about the website said "nails". I woke up the next day with a completely flat tire.I'm not even going to bother calling them up and making them redo the work. The whole experience made it hard to trust they will do a good job.

  Toya Owens
4 months ago
2nd time not having no windshield wiper fluid. If they not topping that off they not topping off any fluids. If I chose to spend 100 on oil change I expect the works it comes with. I do not like going to places that because you a woman you get taken advantage of

  B Twingstrom
3 months ago
Tried to outsmart me with the kind of oil that goes into my car. Then he spotted a problem with a small leak where he thinks was in the transmission and put it on the invoice and never bothered to tell me about it.

  PJay RICAN
4 months ago
They held my car and promised service And didn t even follow my scheduled appointment 2 days in row and nevertheless bad experience here he rebooked me twice and didn t help me get the problem fixed

  Erik Von
6 months ago
Sub par customer service. Went into have tires put on car, got a call to pick up vehicle. Went to pick up and asked if the oil leak was from the oil pan plug. I got a whole lot of pomp and circumstance. We add a dye to the oil and then check for leaks with UV. I asked to take a look when the vehicle was up on the lift, that's all. Got bill and nothing written in regard to my request. Said thank you and got not a your welcome but No problem. Sorry to be seen as a problem, guess it's a good place to work as long as you don't have customers.

  Michael Sizemore
6 months ago
Definitely do NOT recommend using conrads as a whole. Called Thursday and made an appointment for a tire patch Saturday, showed up at 8 am and the manager Brian completely denied offering to make an appointment over the phone and stated he told us to "come in and see" .... come 4:00pm the Manager called and stated they ran out of patches and would need to keep the tire and replace it with a SPARE. Most in the country know that spares are not rated for more than 50 mph ... see the problem? And works 22 miles away... spares are only supposed to be used 50 miles maybe 100 max.I told him this wasn't acceptable and the manager threatened to keep the car if I didn't like this solution. Completely unacceptable and unsafe practices being done and it is all blamed on a shortage of staff.

  aaron pompi
5 months ago
Made an appointment for 8:00, for an alignment. When I arrived they said it would be a couple hours before they got to it. What was the point of the appointment. Very disappointed, ruining my tires as we speak, because Conrad's screwed me over

  Karren Boyd
4 months ago
I sure appreciate the free air since I have to stop there every few days bc I have a very slow leak maybe I buy my next set of new tires from them

  Anthony M
9 months ago
we will NEVER use this location again. we dropped our vehicle off with an appointment monday night. the appointment was for tuesday for just an alignment. we explained new parts were installed and that is the need for the alignment. once hearing this bryan went on a whole rude spiel about doing a total inspection on the car now and if they found a single thing wrong, he would not align it.well the vehicle had absolutely no issues other than the alignment being very bad. tuesday we were called to be inforned they had cars that had "been here linger than us" and the car would be aligned and ready wednesday if all went well. we did not hear anything wednesday so we called to be told the same spiel. this location had cars waiting since before our appointment on tuesday ( which meant they have been waiting since monday or even the weekend) and were told that tomorrw (thursday) they would make ours more of a priority and have it done by the end of the day. thursday morning we are called to be told there is somethign wrong with the car, the tech had no idea what and it will need to be diagnosed and repaired by them before they will touch the alignment.the issue the tech felt was the alignment so far off after the major repairs we had done to the suspension, that the car would jumo around with the steering and feel stuck ( which we explained upon dropoff how it was and was not before and after the repair). they told us they believe the steering rack may be bad. we went to the location and as soon as we walked inside the building they handed us the keys and wished us luck like what? really? totally unprofessional of a location. the young new advisor at the front desk was the only pleasant part of the experience as he is super nice. we immediately went and had the car towed to another conrads location in brookpark around 11am thursday. 3 hours after this bad news call and after 3 days of waiting for an appointment to be completed .the brookpark location was very certain they would be able to handle the car same day and very professional. we gave a run down of the vehicle, experience with the other store and hoped for the best. they called us at 4pm, just a few hours after dropoff. the advisor actually was shocked at how bad the alignment was and did not hesitate to fix it after confirming the issues the westpark store felt with the car. well once they aligned it, every issue had gone away as we knew it would and the car drives and handles perfectly. zero additional services were offered as they could see nothing was wrong with 9 year old car. that is very impressive not one thing was offered and shows that they aren't just there for the money and want to take care of the customer. the brookpark location i am very pleased with!i worked at most of the conrads locations a few years ago before i transfered to the dealer as a tech and left during covid. i am aware of conrads employee training methods and the techs abilities to repair a vehicle which is why we chose conrads for the alignment as our shop ( we do not have an alignment machine yet) is just around the corner so i figured hey this will work great! boy was i wrong. the training on all employees has gone so far down hill, it is pathetic. we used to have meetings just for one bad review just to correct what went wrong as customer service was our highest priority, correct repairs 2nd highest and offering a grest price our third. well after checking the reviews of westpark and other locations, i can now see money is the highest priority and no longer the customer. i hope a corporate representative reaches out to us on this experience.aside from losing our business, we reccomend all of our friends, family and customers to them for everything and we will no longer reccomend them. it id sad the dealership is now becoming the cheaper and better option than"your home town conrads".

  Charli Garcia
7 months ago
I applied for a job here on indeed and was expecting to be paid at least $15 an hour but no they said they could start me off at $13 and expected me to pay for my uniforms. Their employees are constantly going outside to smoke and rather than working on people s cars they take an hour to two hours when an oil change should take less than 30 minutes. I had texted the person who hired me regarding pay and he didn t respond but when I quit. believe it or not the first thing I saw on indeed was them and that they were paying $12-$15 hourly. When at the time I applied they had said $15-$45.

  Donna Wright
4 months ago
Thy were awesome!! I needed new tires.. And they gave me new tires and were so nice!!

  jacob staude
a year ago
Tried scamming me, or best case scenario: severely misdiagnosed my car. Additionally, they did actually lie to me when I asked if my car had been pulled into their garage; it had not been moved and my rear dome light was left on. I was lucky I didn't have a dead battery when I went to pick my vehicle up nearly 10 hours later. I used to take my vehicles here, but will no longer be a customer. 2 stars for being able to do a basic oil change at a fair rate, but 2 stars for being otherwise ignorant and scammy. I do not trust this location.

  Ashley Rutherford
a year ago
Don t bother bringing your car here if you own a Kia. They openly told me they sigh whenever one comes in and went on a rant about their dislike for them. I know Kias are known to have some manufacturing issues, but that was unprofessional of them. My car was there for 4 days before it was looked at. Though I m not even sure they really did take the time to look at it. They told me my engine was shot but that made no sense. I took my car to the dealership where my car was looked at within a day and assured my engine was fine and the actual issue was discovered. Only reason I m giving two stars is because the man I talked to did take the time to thoroughly explain things to me and did not charge me anything.

  Matthew Smith
10 months ago
My car was brought into conrads on a Wednesday at noon. It wasn t ready to be picked up till 5:30 on a Friday. So it was basically ready on Saturday morning. We called to find out what the hold up was. We find out a vehicle of higher priority had come in. Guess who s vehicle it was? None other than the CEO of Conrad s himself. This is the type of business you ll be dealing with. They clearly have no care for the customer. It was a horrid experience l. And I will never go back. Neither should you!

  Michael Johnson
a year ago
(Hudson, Ohio location)(Alex) If I could give them a zero I would because that s what they deserve. Here s what happened. I scheduled to have 4 tires installed through their online app, 3 days in advance of my appointment this morning. 30 minutes prior (Alex) called me and told me they did not have the tires in stock. The only tires they had were twice the cost. They would not match the price of the tire s I originally purchased, only (to work with me on the cost, meeting me half way). I asked to speak with the manager but (Alex) tells me he s on vacation until July 11. I asked to speak with the corporate office at Conrad s and was told by Alex they don t have a phone number directly but could contact them online. Option 2 was to contact other locations to see if they had the original tires I ordered in stock. I don t have the luxury of waiting around to see if they have in stock what should have been in stock to begin with. Prior to closing yesterday somebody should ve checked inventory and contacted me. I will never do business with the Hudson location or Conrads ever again because of this poor example of Customer Service. Starting with this review, I will tell everybody I know or come in contact with, and go out of my way to warn people about this inexcusable poor customer service experienced.

  Denyse Lipka
a year ago
A few weeks ago I decided to purchase 4 new Goodyear all season tires from Conrad s. I am a Costco shopper and am always looking for a good high-quality deal. There was a great rebate at Conrad s with a much better quality tire so I decided to go there for the first time. They were kind, knowledgeable and efficient with installation and alignment. A week later as I was driving to work my antifreeze coolant light came on so I popped into Conrad s stressed out asking if they could check my coolant. A technician came out to my car, filled up my fluid and did not charge me. I was in and out of there and on time to work. I Love Great Customer Service and you will find it here! THANK YOU

  mom mom
2 months ago
I love this place, quality service and free air 24-7, wonderful! Nice people work there. Conrad's is an asset to the neighborhood.

  Jesse Bacon
a year ago
My first time here. SUPER HELPFUL! They finished the work in the amount of time quoted but they felt it took longer than it should have and discounted me. Never been to a car place and been this happy. Thanks guys. They did this not knowing I won a painting company. I ll be back for new tires on all my work vehicles.

  Tara Palladino
a year ago
They broke my tire sensor after a repair then also tried to charge me $180 for a light bulb which is a $15 part and takes 5min. When I brought my car back to reset the sensor they wanted to charge me another $30 for that.

  Chris Nash
a year ago
Purchased 4 new tires for 600 at the Lorain Ave location, they had me pick it up that day, figured out that they completely failed to balance my tires when I felt unsafe with my child on the highway. They said to bring it back, so I do the next day, this is my second trip here in 2 days for a maybe 2 hour job. Get it back again to find scratches on my car in the fender areas where they were working and on the trunk like they set something there and then just slid it off. I go back for a third time, to question them. But according to them they didn't do it, but I pay close attention to my charger. So I come back to my work again and realized that they carelessly forgot to put one of my valve stem caps on. I purchased a new one so I didn't have to deal with them again. Also they didn't even cover my interior so there was dirt and grease all over my driver's side interior. Literally the worst service I have ever received in my life.

  Edd Kettel
9 months ago
It'd be great if you would fix your brake alarm so people in the neighborhood could sleep. If the police are responding to all of these calls, I hope they're charging you.

  Ahmed Maher
2 weeks ago
They offer free air for tire.

  Patricia Hrouda
a year ago
My husband just took his car for an oil change today. He had called Conrad s on Lorain Ave. to ask how much it was going to cost. They quoted him about $59.00. Taking the car in today he asked how much it was going to be and they told him almost $70.00, he asked why was it more than they told him a few days ago and they said, well, its shop charges . My husband asked why they didn t tell him that when he called the first time and they said, well, you know, good help is hard to find. Then they told my husband, do you want to take it somewhere else? . If they had told him it was going to cost $70.00, my husband would have had a choice then to find another place to take the car. The gentleman (?) was very rude to say the least, this will be the last time we will use Conrad s. Lesson learned, when you call get the person s name with your quote.

  Hope Michelle
3 years ago
Ed and Vicki are absolutely great. I went in for a wheel alignment, but the frame was bent she would not do the service said she didn't want to steal my money. I really appreciate them. My mom swears by them. I see why they were very nice and know there stuff. Had no problem explaining to me what the issue is and the best fix. I will take any future vehicle to them just based on how they treated me today. Thank you Ed and Vicki

  Asiha Ross
4 years ago
I came in to get a major repair done so dropped my car off first thing in the morning. I was a walk-in so I know there were people ahead of me. I was expecting it to take a day or two, but they had it diagnosed and repaired all before closing at 5pm. One of the most pleasant experiences I ve ever had at a repair shop. Crew was nice and professional too! I highly recommend!

  t t
2 years ago
Conrad's 7 hills has been the only place I take my cars for about 10 years now . They constantly demonstrate why . A few weeks ago I took my son's car up there to have some work done on a rim and had to buy two new tires as well , well yesterday my son got a flat in one of his tires and when I took the car in to get a new tire they told me the tire with the flat was actually one of the 2 new ones I bought a couple of weeks ago . No way I would have known that , maybe some people would but one of the reasons I go to Conrad's seven hills is because I trust them , their ethics and integrity..they could have easily sold me a brand new tire with associated charges but instead my tire was replaced as it was brand new for barely a sur charge of 20 bucks . I trust no other mechanic for any work at all done with my cars or family cars . Thank you Conrad's 7 hills for keeping my babies (challengers ) and families cars safe and us safe too . Your integrity is what keeps me coming back

  spirlin edwards
2 years ago
I scheduled a tire installation and oil change a week ago and they called me after I dropped my car off to tell me that they didn't have any brand of my tire in stock. And on top of that the oil change didn't get started until an hour and a half after I dropped my car off. They're usually good about everything but not this time