Conrad's Tire Express & Total Car Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kimberly CLE
5 months ago
This is my first time here and received excellent service for patching a tire leak. It was easy to make an online appointment via website. Dropped car off for a few hours and received an email with a video explaining the results (a nail) and showed patchwork while they finished. Definitely exceeded my expectations. No delays in pickup (also got a call when it was ready). Would highly recommend.

  Drew Crawford
5 months ago
The shop is incredibly convenient if you work or live Downtown. I drop my car off for an oil change in the morning, have a quick chat with the service folks, and pick it up after work. They are incredibly honest and thorough! Of particular note, I was there today and one of the service members was particularly kind to the person in front of me who didn't speak English as his first language. It would've been really easy to get frustrated, but instead he was patient, kind, and explained things thoroughly. You don't see that often these days...it really made my day.

  Veronica Roland
2 months ago
My tire sensor broke as I was filling my tire with air. I went into Conrad's and spoke to Omar and Danny, manning the office. They let me know up front how long it was going to take. While I was sitting their I heard them on the phone as well as the customers that were walking in. These two men have exceptional customer service. They really are a great asset to your company.

  Mo Weezy
a month ago
The staff is so nice and explain everything clearly so you understand. The mechanic I had for my car (Mike) left a full detailed video explaining everything that's wrong and what he recommended. This is a place I highly recommend for your car needs

  Jarrett B.
6 months ago
Been a customer since 2018.Just have to share my appreciation for Bruce, Mike, and the entire team. My car has been in and out of there a lot the last two weeks, and they know me by name now!Top notch service. Never did a day go by that they didn t call to update me, they even worked with my insurance to help get some of the repairs covered.

  Erin H
5 months ago
Conrads, you're normally great but today wasn't good. Drop my car off at 9 am with expected pick up time of 5 pm. Car wasn't done til 6 pm. Had to go to work and then was late. While my car was sitting out in the parking lot all day, someone broke into my car. No bueno. Conrads, I love you but today was the worst. I'll be going to Lakewood or Westlake from now on. At least Mike the manager was apologetic and Dave was great. So 5 stars for staff, 1 for overall experience.

  Matthew Serna
10 months ago
I drove in after a flat at 7 am and was served immediately. They had tires in stock for a good price. They called to tell me my brakes needed replaced (which I pretty much already knew) and fit the service in the same day. They shuttled me to work while my car was fixed. Importantly they didn't try to force me to buy anything the whole time. I have no complaints

  Micah Whitmore
a year ago
If I could give this place 1 star I would and we did not even show up. I called Mike the service "professional" at this location and was inquiring about a cost estimate on the replacement of a part. He was very rude and unprofessional by continuing to tell me about diagnostic. I stated that I understood and asked again very nicely for a cost estimate for my personal assessment. He proceeded tell me " I mean I am not sure what else you would like I told you what the would probably be the price" in a very rude manner. He hung the phone up in my face. I will not go to a place of business where they are not professional or respectful to their customers. I was very frustrated and could not believe the quality of service I was getting. Again based on my experience I would not recommend this place to anyone. Customer satisfaction and service should be at the forefront of any organization. It's clear it is not at this location nor place.

  Erika G.
11 months ago
Everyone at this location was wonderful, the service was quick, and honest and were able to fit me in last minute. Mike, the shop manager was great to work with and I will only be going here for all my tire/car needs. Thanks again for top notch service!!!

  Craig Potts
a year ago
Can't say enough about this location- these guys do great work and provide great customer service. Brought my car in for unusual brake noise and I ended up needing front brakes. Still noticed slight noise afterwards, so brought it back in and they took it on a test drive with me and checked it again, including the rear brakes which they hadn't worked on, and took care of it no problem - car now runs like new. I also ended up using the shuttle where they picked me up no problem, even when it was close to closing time - great driver. Thanks again to these guys for great work and great customer service.Craig Potts

  Kellie Grayson
a year ago
The mechanic purposely did not connect the air mass flow sensor causing my motor to run rough and shake. They were trying to sabotage my car in order for me to return to the garage for more service. I hate when auto body shops try to take advantage of women especially Black women.

  Harvey Crawford
4 months ago
They took care of my car and plus gave me a courtesy ride home and back. Thanks Conrad's

  Damla Sevgi
a year ago
Do not buy tires from Conrad thinking that you would get life long guarantee and service. I purchased a tire after getting a flat with life long service guarantee. In less than a year I started having problems with the tire. I needed to pump air every 5-7 days while my other tires did not need any. I went back to the shop and they claimed there was a rim leak and they fixed it however my issue did not resolve. During that time I moved and changed states. When I was visiting town next time I brought my car back to Conrad and again was told it was rim leak and they fixed it. I explained that I believed that was something else because my issue was not fixed last time. As expected I continued to have problems. Recently I had another flat tire and went to a Firestone, which informed me that the tire from Conrad had an inner tear and bubble and needed to be replaced. I brought my car to Conrad a week later while visiting friends. Although they claim accepting walk-ins they told me they couldnt accept my car for service despite knowing that I live in another state where no Conrad shops available. They also told me they wouldn't replace my tire bc it was 3 years and 4 months past the purchase and it was beyond 3 years. I explained that my issues began within the first year and Conrad failed twice to identify the problem and fix it but it didn't help.In summary I am still pumping air every week to the tire I bought from them bc they failed to provide appropriate service and failed to take responsibility for their low quality tire and service.

  Cristin Mitchell
2 years ago
Overall great experience at this location. I was a little hesitant to go at first since I had several poor experiences with large chain mechanics. I had a leak in my tire (turned out I had run over a nail I couldn't see). Initially I wanted to go to a bmw dealership for the repair but appointments were two weeks out. I called this location first thing in the morning to see if they could fit me in. I was able to drop my car off before work and pick it up at the end of day, same day. VERY convenient if you live or work downtown, which I do. I did walk to and from the location, which I was comfortable with since I live nearby. Probably would not recommend for most. They appeared to have a shuttle service though, I just didn't inquire.Every employee I interacted with was very polite and helpful. I ended up paying a little under $100 for the run flat tire repair, which I was more than okay with considering how much i would have paid at the dealer and how convenient this location was for me. I also very much appreciated that they did not try to upsell me or talk me into getting work done that I didn't ask for or need.Definitely would recommend if you need a basic fix on your car, especially downtown!

  E O
4 years ago
As always, Conrad s gives me five star service. I started going to Conrad s because it is in walking distance to my home. I continue going to Conrad s because their service is great, my issues are always resolved same day, and they do a great job of educating me and keeping me updated on what s going on. They send video texts to show what is happening and to ask if additional repairs are permitted if they find more. If I can t afford it at the time they give me a detailed list of the issues and cost. When I go back, it s always the same. They are my car Dad s and it s nice to have them since my Dad is in another other state and can t fix my car issues anymore :-( I love Conrad s.

  Paintgrl 012
4 years ago
Five stars for their excellent customer service, reasonable prices and same day tire replacement. We were from out-of-town, had an unexpected repair and no appointment. They took excellent care of our car, shuttled us to and from where we needed to be and then made sure we understood every aspect of the repair. Their service advisor, Thad, was so helpful. If I lived closer, Conrad s would be my new go-to! Thank you!

  Jeff M Delgado
2 years ago
While visiting in town for the Bears/Browns game, I scored a flat tire on Sunday evening. After changing the tire, I needed the get the flat fixed before driving 5 hours back to Chicago Monday AM.So I googled "tire repairs shops near me" and found this location near our hotel. I made the appointment for 8am and after an hour and 20 minutes later, the tire was repaired.What I really enjoyed was the video provided they provided showing what was wrong the tire. I mentioned to the manager that video provided transparency about the issue being serviced.If I lived closer, I would definitely come back for repair work. I also noticed on the side of the building they have an air hose for free air. Nice.However, I feel bad as they are understaffed as you can see by the amount of cars being serviced the number of people waiting in their lobby.

  Andrew Mitcham
4 years ago
Five-Star experience at Conrad's! Working with Thad and Mike was fantastic. I dropped off my car first thing in the morning and was able to pick it up by the end of the work day. I dropped it off for an oil change and tire rotation, but knew there were some other items maintenance items that needed addressed. Mike sent me a video of a walk around of my car, outlining what he saw, and his recommendations. I called him and was able to talk with him about all of his recommendations, including their cost, so I could make an informed decision. I did not feel pressured into anything and felt I was making the best decision for me and my car. Car now drives great! Will certainly be back. The convenience and service quality can't be beat!

  Allen Gill Jr
5 years ago
I'm not a car guy but my Mom was really happy with the service and I wanted to experience this from my own point of view. I was pleasantly surprised and excited with the level of detail and commitment to excellence. There was always an open channel of dialogue and the work was done in well enough time for to still go about my day. Thaddeus was a great guy and expressed details was I had questions or concerns. The place is very much worth the time and money I will be returning in the future.

  Jen Douglas
6 years ago
Always pleasant to work with. Fair prices, dependable service. They've serviced both my brakes and tires for the past four years and I've never felt anything but valued. I find them trustworthy and honest. Good group of people in there (at least at the Copley location).

  Matthew Dreher
5 years ago
Couple of years ago we were in town for our daughter's appointment at Cleveland Clinic, two hours from home. Had a tire issue that needed repaired and even though they were quite busy, they got us in with no appointment and on our way in about 1 hour. Truly thankful for the consideration we were shown on that day, great service! I have recommended you to all my friends and co-workers.

  V Peace
5 years ago
The staff at Conrad s was friendly and informative. I have a few repairs I need to get on my car and am unable to afford all the work at once. The mechanic was understanding and told me what was the most important repair to address first. I also like the fact that the mechanic sent me a video showing me the repairs I needed. Conrad s prices are lower than the dealership and I like the fact I can drop my car off in the morning and have it ready by the time I get off work. My only complaint is I wish I would have gotten a video of the finished repairs. Overall I recommend Conrad s Tire Express & Total Car Care. 12/6/18 Brought my car in for new tires. Conrad s service was fast and efficient. I was given maintenance recommendations with no pressure to purchase, but I plan to bring my car back to Conrad s to get the recommendations addressed. Changed my rating from 4 to 5 stars

  Andrew J. M. Rosen
2 years ago
The Chester Avenue location downtown is phenomenal. They handle every situation with specific intention and give strong, practical recommendations on how to help with issues. Special shout out to John for helping me through an issue with my tires!I would highly recommend this location.

  Leia Kaba
4 years ago
I made an appointment online to have a leaking tire fixed and an oil change at the downtown Cleveland shop. Service was prompt, the mechanic even sent me a brief video of his inspection of my car with commentary. He then came in to consult with me about what needed to be done, and the work was finished in less time than they initially had indicated. Prices are good - my synthetic oil change was actually a bit less than what I previously paid at a different place. Friendly, polite and responsive team. Recommended.

  Andrew Samuel
4 years ago
Great quick service. Fair price, even sent me a video to watch showing me what the issue was and inspecting all of my tires. That was a pretty neat feature. At least I know they actually did an inspection and pointed out the issue to my tire leak. Dropped car off in morning and had it back before lunch. Staff is always courteous as usual at this location.

  Keith S
4 years ago
Very long term Conrad s customer for our three family vehicles. Once in a great while I ll try another establishment but keep returning to Conrad s. It s the comfort factor. Always great service, no BS and they really do stand behind their work and products. However, their coupons are a total pain when trying to time service and then remembering to bring them in. Why cant they reward faithful customers by automatically extending them at payment, no questions asked.

  David West Reynolds
4 years ago
First-class professionals all the way. Conrad s really stands out as an example of great customer service. Everybody I dealt with in the shop knew his job solid and took responsibility for making sure the job got done right. Pleasure to deal with these guys. My thanks to Bruce, Adam, and Thad. I am just a traveler who got car trouble in Cleveland. I was so lucky AAA steered me here. Conrad s certainly gets my hearty recommendation! Give them a try, you won t regret it.

  Nittani Marie
8 months ago
Jacob was absolutely wonderful, so outgoing and very insightful with me asking all of my questions. He deserves a pay raise!

  David Hoercher
4 years ago
Very easy to schedule an appointment via Conrad's website. Dropped off car at 7am on way to work - very convenient! By 9:30am, the technician called me and emailed me video assessment of items that needed maintenance (brakes, air filter) and also discovered that I had a nail in a tire requiring replacement. All work was completed by end of day and I picked up my car at 6pm. Conrad's pricing is very competitive with non-dealer auto care businesses and at least 25% below dealer pricing for the same services. Conrad's provides great service at a fair price - I'll use them again for future car service and I highly recommend Conrad's!

  Julianne Wayton
4 years ago
Where do I start? Online appointment booking was easy and intuitive, dropping off was a breeze, the staff is always friendly, and to top it off I received a text message with a link to a video taken by my mechanic showing me my engine, the good parts, and my corroded parts that were suggested for replacement. He finished by quoting me all the pricing up front, no surprises. They know what customers want, and made me feel comfortable throughout the whole process.