Classic Mazda Westside of Cleveland Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Carl Jones
3 months ago
Great place, great employees. I called after I was told that the plastic tire molding I lost off my Mazda CX5 would cost me $275 for a use one. Classic Mazda sold me a brand new one for $104.

  Justin Taylor
a month ago
As far as dealer shop service goes they seem to be pretty honest and freindly. Plus their oil changes are cheap and they do a free service check plus wash. Not bad.

  Shoney Bobo
6 months ago
Austin is an excellent asset to this location he actually will make me refinance my vehicle simply because of him being a Mighty Man of Valor

  Ting-Yu Chiang
9 months ago
I bought a new car this month with Mike Venditti. He got me the color I want in a very short period of time. He was always responsive. It was a great experience overall.

  Stephanie Chonko
5 years ago
Got my second car from Montrose Mazda, and both experiences were great! Both times I worked with Matt Radeff who was a pleasure to work with. He made sure that I got exactly what I was looking for and helped get me to a price point I was comfortable with on my lease. He was thorough and has even answered questions I had about the vehicle after the sale (settings, controls and what not). In a world of salespeople washing their hands after the deal is done, he stands out and takes care of his customers.

  Jeff DiJerome
9 months ago
I can't say enough good things about how well I've been treated by the staff and management of Classic Mazda Westside. At this point I don't see myself going anywhere else for my next Mazda or for service on the 2 Mazdas we currently own.

  Demond Lee
6 years ago
Experience stated out great. I purchased a truck ford f150 to be exact. Nice vehicle, high miles,however great deal. Montrose promised to do some service to my vehicle they fixed one which was my gas tank and they never finished the rest of what they promised. Whenever I called for the service Montrose warned to charge to look at what they said they were going to fix then I would have to take it to a Ford dealer. Now I took it to ford Montrose says they not responsible. And that ford is. I believe Montrose has no honor and do not do what they say they will do. I feel blown off. I will never go back again. I will stick with Auto nation ford. Great place to purchase and great service. And they treat you right. Glad to have a relationship with Auto nation ford

  mike petro
3 years ago
I bought a 2016 Maxda6 from Montrose Cleveland Mazda six months ago. When I did, they indicated I'd get my first oil change for free. When I called to schedule it 6 months later, I found out that Montrose had been purchased by the Classic Auto Group and was now called Classic Mazda Westside.I typically won't go to a car dealer for service because their rates are usually exorbitant; however the person I spoke with told me that they would honor the Montrose deal and I scheduled it.When I checked in, the service advisor told me that they only give the first oil change for new car purchases, not used. I wasn't happy about that but since I was already there I told her to go ahead as Mazda requires 0W-20 synthetic oil, and their normal cost was $69.95 which isn't exorbitant.I got a pleasant surprise when I went to check out because they gave me a $20 discount for the service. I'm thinking I'll probable go back there the next time, since Victoria was very nice to work with and she told me how I could register online and get a discount then as well!

  Vicki Whitacre
3 years ago
Classic Mazda of Westside was wonderful to deal with on the purchase of my new CX5. My sister also purchased a CX30 the same day. Mazda has great quality vehicles. We have received so many compliments on the look of the cars already. The dealer was so professional and easy to deal with . They made it enjoyable and stress free. Tony , Patrick and Sean were a pleasure to deal with. They were so knowledgeable and through on the financing and delivery of the vehicle. Thank you so much for everything. It was a pleasure. Sincerely Vicki and Nick Whitacre

  Paul Kulaga
2 years ago
I came in for recalls on my Mazda RX8. One of the recalls was a fuel pump. When I got it back I took it to the gas station and filled up. I saw a big puddle under my car and it was leaking a lot of gas. Had to call the dealership back and get a tow truck. After they fixed whatever they messed up on the fuel pump, they told me the car was ready and when I got there the back seat still wasn't installed.

  nathan walters
5 years ago
Jay was easily approachable and made the process very comfortable. They had 2 vehicles in my search and his unbiased approach was a big reason I ended the search there. I absolutely dread car shopping but I left without the feared buyers remorse and I have to believe who you work with matters.

  Matthew Boyd
3 years ago
I purchased a 2013 BMW X5 w/77000 miles and a good carfax, turned out to be a lemon. Had over 8,000.00 dollars worth of electrical damage. The electrical system was corroded. I didn't have the vehicle 90 days, was a preexisting condition . What happened to inspection ?

  Benjamin Zone
6 years ago
Good news: Got the best deal possible on the car I wanted - $1k UNDER TrueCar! Plus $1k more than anyone else on my trade. Other dealers told me that it was not possible to get the deal I asked them to match. They wouldn t even try. There was a financing snafu, and they worked to get it resolved for us. Very helpful. Special thanks to Mark and Rick!Not so good news: The online/phone guy assured me (ASSURED) that the price he gave me (it was crazy good) would be correct at the dealership when I arrived. It was totally false and based on an impossible scenario. Grrrrr.. My first Mazda dealer gave me 9 Free oil changes. Another in Pittsburgh offers them for as long as you own the car. Montrose gives you one. Uno. 1. Un. Echad. Wahid. Experience in the showroom was super slow and annoying. After getting my best price BEFORE going, they still played the let me talk to my manager game, going back and forth all day long. I could have wrapped this up in less than an hour, but... The car came in +135 miles on a dealer trade. The person that drove it here left food crumbs and cigarette ashes around the shifter. I know this because Montrose never bothered prepping the car for delivery. I had to clean it! My advice is not to buy any extra protection packages. They re more expensive than typical repair costs AND you pay the first $100! The costs were misleading as explained, and after being there so long we assumed (Do NOT assume anything at a dealership!) we were signing off on an $895 dollar gap/protection plan, but after leaving saw that they separated the coverages and added another $2100! If it seems too good to be true, it ain t! (Thx Brad Pitt/Aldo Raine!) Our fault for being weary, but I believe they count on that. Had to spend two hours the next day cancelling that because of how it was presented.- - - All in all, its a great car & we are glad the ordeal of getting it is over. All dealerships - not just this one, need to work on streamlining the process. We almost walked on this one because of all the time it took to get it done once all the pieces were already in place. Buyer beware: The golden rule (thx to Barbara Bush) is Just Say No! to the extras they say they have to tell you about. Save yourself time, aggravation, and money. If you MUST have one, get the details! Take the hour or two to get the costs for everything detailed out on paper and make darn sure you understand it all before you sign anything!Happy Driving!

  Brittany Weikel
5 years ago
Went to purchase a new car and was approached by Jay. By far, the easiest car purchase I ever made and the friendliest salesman. Would recommend this dealer and Jay to all my family members. Worth the ride to coming in for sure!

  Lech'e Richard
a year ago
This place is a joke, they had my car 4 times and couldn't fix it, they lied and said they fixed it but it wasn't and then the manufacturer tells me my car is under recall yet Classic Mazda never told me that an extremely dangerous part was under recall and needed to be fixed asap.... They just let me roll off the lot, please save yourself some time, money and a headache and go somewhere else!!

  Shukela Smith
3 years ago
I've been a customer for years, and Mazda has always given great service. Especially the intake service lady, who is always so pleasant and explains everything to you before and after your service.

  Felicia Wenner
5 years ago
Jason and the entire staff at Montrose Mazda Cleveland were so helpful and welcoming. They got me into my very first car, a brand new Mazda 3!

  Jena Tekavec
6 years ago
Love this dealership!!! Second time leasing a Mazda with them. Somer is amazing. Very thourrough & trustworthy. Wouldn't go anywhere else!

  Alyssa Entz
6 years ago
Went to montrose to look for a car and had an amazing experience ! My salesmen Brandon Entz met every car buying need of ours ! Shop montrose for impeccable customer service .

  Gladys Soto
8 months ago
Awesome.. very people!And outstandingly service!!!They treated my sister with respect

  Dean Scheuer
5 years ago
We bought two cars from them in the last 3 weeks! Matt Radeff was great and made it happen!

  Simp Ray
6 years ago
They were not very forthcoming about financing options. Later, on being pointed out, they were unwilling to accept their mistake. Sorry, this is not a business model that builds trust. I will always think of my deal with them as a mistake.

  Bil Benden
2 years ago
Great parts department, ask for Joe he really knows his stuff and will go the extra mile to make sure you're happy.

  IRINA Brinza
5 years ago
Travon landenberger & jason are great sales men they made the sales process fast and easy for me and my husband buy your cars from them

  Moza Al Mazrouei
2 years ago
Best service ever

  Sheila Walters
8 years ago
Matt Radeff was really knowledgable and helpful. He was very efficient!

  Marcus Mayfield
3 years ago
Great staff, great cars, nice location.

  Frank Riccardi
5 years ago
Service is very good