AutoCity Imports

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  3C Etching
8 months ago
We have ordered many things from AutoCity Imports and have been satisfied every time. Jason is awesome and his customer support is top notch. Will continue to get my aftermarket parts from ACI!

  David Rudy
a year ago
I've known Jason now for a couple years and has been hands down super helpful with everything, when I needed some badass goodies for the car, so this guy has even taken the time to personaly help me find badges for my car after the wind decided to yeet it somewhere days before a big car show. He has a wide variety of goodies, and hell just being willing to ask questions, he will help ya find what ya need. 10 outta 10 recommend.

  Nick Marcello
a year ago
Ordered the weathtech floor mats with the wrx emblem insert. Perfect fitment, great quality, fast shipping and great customer service! Ordered on a Tuesday and had them by Thursday with the emblems coming a day later in snail mail.

  DonRule _2
8 months ago
Ordered R1 Concepts front and rear rotors for my car. Wanted slotted only rotors but they were not in stock and which I looked at R1 website and they did not have them as well. Person I communicated with suggested slotted/drilled rotors at no additional cost. It was a deal. First week did not hear anything, which found out the owner was on vacation which is understandable. Rotors arrived sooner than expected with all on their boxes. Definitely recommend them. Only downside is that their only form of communication is email since their phones are unavailable.

  Esm� Milan
a year ago
Jason (owner) has created an amazing company here. The customer service is outstanding and the quality of the products that I have received has been great! Also, quick shipping. I am definitely, and will be, a life long customer.

  Lawrence Geller
a year ago
These guys are awesome! Always have the coolest and most unique badges!!Also love the sti badge option for their Weather Tech mats.

  Anthony Kasper
3 years ago
The people here are great! I love dealing with them and with them having better pricing and better quality and more parts for my Eclipse... it makes them the number 1 shop for me and I will definitely continue to come here and give them all my business as the customer service here is also so amazing. They update you with everything whether it be late shipping or just keeping up with you with everything. These guys are TOP NOTCH!!!!! Much better under the new ownership and they have a customer for life. Keep up the good work yall!!!!

  Seth Gooch
a year ago
I've ordered several of AutoCity Imports limited edition badge overlays for my Subaru WRX. The quality is great and I've had nothing but great experiences with each order and shipment. I will continue to support and order product from them in the future.

  Andrew Knapik
2 years ago
Great customer support from Jason. Ordered almost all my parts from ACI. Slotted rotors, pads, wheels, lug nuts, spoiler delete. Informed me that the production for the spoiler delete could take some time. But got everything else here in a timely manner and was very extremely helpful with all the questions I had. Glad to still see such great 4G support.

  Nathan M
2 years ago
Jason Willis always does an incredible job answering messages and giving information on orders. The products themselves are also very good, I am impressed! Sometimes orders take a while to ship, but that us dependent on circumstances usually out of their control. I give it a 5 star

  Gustavo Delgado
a year ago
Great people. Quick replies. Would definable buy from them again. Purchased a decal and Jason explained the wonderful meaning behind it. Quicker shipping than expected. Will be shopping here again.

  NM Fly Guys
3 years ago
Had ordered two parts and when I thought both packages arrived one of them didn t. And let me mind you the The part had said it was bailable when I looked for it on Google And then when I emailed the company They said they never had a stock program that they were working on but yeah they never emailed me saying that the part was on back order if I would ve known that was the case I would ve ordered the part from somebody else better customer communication

  C Warnock
a year ago
$310 for an exhaust system. Only $180 back for returning it, plus you pay shipping. That equates to about $100 back for something you didn t use. Customer service like this is why small businesses are falling when companies like Amazon exist.

  Garrett Bitting
3 years ago
ACI has really turned around as a company since the ownership change! Jason Willis has done an amazing job of expanding a selection of car parts for vehicles where those parts are otherwise hard to come by. He has done a great job reaching out to the community and is always available to answer questions. Can t wait for my next purchase!

  Zoey B
4 years ago
I rarely leave reviews for places but given the horrible reviews posted on here and the fact that they are under new ownership, I figured I would leave one. I recently ordered a carbon fiber spoiler from ACI and the experience was entirely different compared to previous experiences I ve had with them. I actually got responses from customer service to my emails and questions. They kept me well informed when my spoiler took an extra 3 weeks to ship due to issues outside of their control. Plus when it finally got to me it was wrapped/packaged insanely well and was an absolutely beautiful spoiler. I would definitely recommend ACI to anyone now, given the change in ownership. Well done guys!

  Ryan Pirog
3 years ago
!!!!UNDER NEW OWNERSHIP!!!!I had a fairly rocky run in with the previous ownership of this company, why'd I order again you ask? Because AutoCityImports were the ones with the specific racing seats I was looking for, in stock. An issue arose and was ready to go to war like last time. But to my pleasant surprise they are under new ownership and handled my problem as smooth as could ever be expected.

  Ose Fiverys
2 years ago
Jason willis (Owner) Gets it done quicker. Ordered bushings and a new underbrace the day of christmas. The next business day he sent it to the manufacturer and got it delivered at my house within a week of ordering. New format on the site makes it 10x easier to find what your looking for. The new automated system has its issues with the billing portion (mixes your street address to apartment) but he is actively working on it as I type this. Overall 10/10 work done for this.

  Dad and Elliot Productions
2 years ago
Great customer services. Worked as fast as he could to fill my rush order. Every once in a while has a slight delay in delivering product, but anyone with common sense knows its on the manufacturer not the vendor.Keep up the good work ACI

  James Devery III
4 years ago
Do not buy anything from this place online they do not answer the phone EVER it says currently unavailable for phone support every day you call and I should email them I have emailed them about my purchase I made a week ago every day and absolutely NO response from anyone thank God I used PayPal I actually had to make a claim against them to get my money back and all things considered it was a fairly large order. Shop elsewhere this is either a scam or someone that doesnt care. UPDATE I just got my refund on 7/2/2019 still no contact with seller wow

  Thomas Campbell
5 months ago
Don t order from here still haven t received my order and it s been almost 2 months now. Communication is terrible.

  Roman Reptushenko
8 years ago
What does it take to get 5 out of 5 stars? Exceptional service, Undivided Attention, and a caring approach to every customer. Reputable products, Professionalism at every turn, and a true love for the field. Working with AutoCity Imports since the day I walked up to their booth at the WICKED BIG MEET in CT last year, I have stunned, time and time again, by the specialists I had the pleasure of working with on every interaction. Most recently, I had some clutch issues and have been shopping around for new clutch kits. Instinctively, I went to AutoCity Imports first, and explored their immense list of product options. A loyal customer by now, I knew that I didn't care to deal with any other aftermarket dealer, however when money is tight, you look around for the best deal. Not only did Autocity Imports give me the best deal, but they offered to price match any other deal on that clutch out there. Go to these guys for your part needs. They are the best.

  Nicole Richardson
4 years ago
Great place to get aftermarket part support from. I've been purchasing from the new owner since he was just a mitsu rep. Happy someone is still out to support the 4g community.

  Brittany Dawe
a year ago
Jason takes amazing care of his customers. Excellent customer service. I will definitely be buying my auto parts from auto city for now on.

  Christopher Hernandez
4 years ago
Ever since ACI has gone under new ownership, i don t have any complaints. They have brought new products for the cars they work with, keep you notified on your orders, and all around great customer service!

  Ricky Dilinila
8 years ago
My #1 place for go to parts, 08 lancer gts. There customer service is superb. Alan has been patient and very helpful with all my orders, this goes along with everyone else working there. Big shout out to autocityimports and to Alan, for always making the time and effort, out of there way, to make things work. Keep up the awesome work and customer service!!

  R
6 years ago
Phone number is listed but they openly admitted by email that they chose to not answer it. Huh?Business address listed in MI but part shipped from CA 3 days later than website advertised and guaranteed. Huh?They did answer emails, but I remain skeptical. Hopefully the part will be as described and fit, but I remain skeptical.Nice website. It has glitches just like their business MO.

  Jamesus Martinez
3 years ago
Great place to order from and get your car ready for the summer! Specifically is you own a 4g eclipse! The new management keeps good communication with their customers!

  Joey Terrado
9 years ago
If you're an Import Tuner, this place is easily the #1 shop to check out for after market parts and etc. I can't recommend any other place. Joe and others who works there are eager and willing to help you out as fast a possible and give you the best deals as well. Auto City Imports is the best and I look forward going back again.

  Life is Gnarly
4 years ago
Straight garbage, horrible company, and horrible customer service! Stole my money, never shipped my product, never answers phone nor returns emails. I don't think they are even an up and running business, but still takes transactions!! Modern day Thieves.

  Matt Capovilla
4 years ago
Won't ever return your calls when you inevitably don't get any info about your order. Thankfully I ordered with PayPal and got my money back. Don't waste your money, you won't get your order.