Honda of Cleveland Heights Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lucas Kern
9 months ago
All around great service location. VERY clean throughout, helpful and kind staff, nice waiting room with fast internet and free cappuccinos.Will Odell was great handling my car and service. Explained what was going to happen to the car and was very honest and straightforward throughout the process.Price was low the two times I've been here.I wholeheartedly recommend this for repairs!

  David Lash
9 months ago
I went in to have my iPhone synced with CarPlay on my 2021 Honda Accord. Free transportation to and from work even though my office was 6 miles away. They found a small problem with my brakes that I didn t even know about and they took care of it for free. The service manager called me afterward to make sure everything was done to my satisfaction. I ve been going to this location for service for almost 20 years. They always do a great job. It s hard to expect a positive experience going to get service on your car but these guys always come through. Highly recommended!

  Andrew Primak
a month ago
I worked with Roman. He was super helpful. I highly recommend him.

  chris belmont
7 months ago
If you re going to buy a car here get it brand new. If going used, talk to Andy. He gets 5 stars. Honda gets 3. Would give 3.5 stars but I can t. This Honda is owned by North Coast Auto mall. Kinda shady.

  Martin Kocev
4 months ago
I was working with Roman. He took care of everything I needed and helped me get my new Honda Civic sport. Thank you.

  Monica Jackson
7 months ago
Can t get anyone to ever answer the phone. The virtual assistant doesn t understand anything so that s a joke and then the one person that if you call three or four days in a row if you do get somebody on the phone and service she s rude.

  Robert Jaksa
2 years ago
A great experience buying a car from Roman. Very smooth experience and I felt very comfortable throughout the entire process. Very reasonable and affordable price. If you re looking to buy or lease a car, I highly recommend using Roman!

  shmuel fine
2 years ago
We spent the day going to different Honda dealerships around Cleveland, Roman from Honda of Cleveland Heights was definitely the most helpful sales associate we spoke to today we ended getting a car from him!!! Roman and Michael were extremely helpful and helped us get the car we wanted at a great price!!!

  Tod Schuermeyer
2 years ago
This dealership is dishonest, and lies about the condition(and worth) of your trade-in.We drove from West Virginia to find that THEIR number range of what they were willing to give us based on its condition was a farce!They lied after their "mechanic" looked at it, and offered close to $2000 less than the lowest number that THEY had given US!We left purchasing nothing except a lot of gas, wasted on the trip!STAY AWAY FROM THIS PLACE, NO. MATTER WHAT THEY TELL YOU!!!!!

  Nicholas Martin
3 years ago
Just moved to the area and needed an oil change and routine service on my Honda Accord. They were super easy to work with, had the work done quickly and for a very good price! Highly recommend and I don t usually like going to dealerships

  Lisa Perry Kovacs
3 years ago
Let me preface this negative review by saying that Salesperson Noah was fantastic. He was personable and professional. He helped us understand the Accord (CPO) as first time car buyers (we usually lease) and ensured we felt comfortable every step of the way. I can t recommend Noah enough - definitely request him if you visit this dealership.The reason for the 2 stars is the unfortunate experience we had in the Financing department. We had our own loan approved from a reputable credit union and could have been out of there in an hour and on our way with a beautiful car and terms we were pleased with, leaving a 5-star review and recommending our experience to all. We may have even considered becoming a Honda family (our other car is a Toyota Rav4 with the lease up soon).Instead.... the team at Foundation Honda told us they can beat any interest rate 9 times out of ten and offered to quickly see if they can save us some money and get us better terms . Of course we said - sounds great! ..3 hours later, we were sitting in the finance department unnecessarily confused, frustrated and impatient. They somehow ended up tacking on a service contract to get us better terms from their bank of choice. Financing Scenarios (monthly payment, amount financed, interest rate, etc.) were never presented to us, and we spent the majority of our time waiting...waiting...and dodging small talk impatiently to get to the point and understand our financial options.Eventually, we realized (not through Honda dealership - through our own deduction/ napkin math) that the service contract added $3,000 to our finance total over the course of the loan. (!!!)And...contrary to Foundation s pitch - doesn t cover any likely repairs (for example - it excludes tires, windshield, any maintenance and most of what it includes that is likely in the next 3-5 years is covered by car insurance).When we realized this policy was pretty much worthless to us and requested removal, he hinted that we are better off canceling it afterward rather than going through the whole process again (oh right the whole process that should have taken 20 min but somehow took 3 hours on your part...). So, we bit. An extra $3k out of pocket to finance when we never needed any of this in the first place - and it benefits none other than - you guessed it - the dealership itself.Alright Foundation Honda - we get it. We are in a pandemic. The service addons and policies are the (only?) way your dealership is really making money.That said, we are a customer-centric economy. This model won t last much longer and consumers will begin to realize how backwards this process is - and turn to better options and vendors. The dealerships that cater to customers first will be the ones to survive, in my not so humble opinion.This review is for the future visitors of Foundation Honda - avoid the finance department if you can. If leasing, say no to extra warranties and add ons. If the car is as great as they say it is in their sales process - you probably won t need the warranty within the time you buy to the time you sell.For the Honda Service team reading this, bad business will be your demise. Treat people like you want to be treated if you want to survive in this economy. Period.

  Nolan Coleman
5 months ago
Very good service answered all questions nice experience.

  Alwyn Reid
4 years ago
You guys are horrible. Yall charged me a $17.25 shop supplies fee for a diagnostic test on my Honda. When I asked about the fee I was told I was charge for workers to use their own tools. I will never use this business again and will never ever recommend you guys to anyone. What a complete rip off you guys are. If I could give you guys negative 5 stars I would. Horrible business. I WILL NEVER USE YOU GUYS AGAIN!!

  Monica S
a year ago
This service center quickly changed my oil, rotated my tires and did a full evaluation on my vehicle. I appreciated the quick and friendly service given.

  Tim Hudson
6 months ago
... carlos, ashley and jaclyn were super helpful

  Erica Benson
a year ago
Marcello is the best great customer service. He sold me a Jeep Compass and I absolutely love it.

  Ken L
2 years ago
Had some service done their and I was very pleased when it was done. My service advisor was a young lady whose name began with a B. She was a pleasure to work with.

  Cullen Brewer
3 years ago
These guys know how its done. My rep Fielding Cloud took care of all my needs and answered all my questions. As inconvenient as car maintenance can be, these guys did everything they could to mitigate as many headaches as possible. awesome service and communication.

  Patricia Ann
3 years ago
I have had an enjoyable experience with Honda service for my HRV Honda. A free shuttle service provided to me promptly. Attention to customer service with a friendly smile. Thanks, Honda, for the TLC!

  M J
a year ago
Got free e-check here today; extremely efficient took 5 minutes :)

  Phillips Deutschm
3 years ago
We just bought a 2016 car and found out it had an issue with blind spot sensor. The dealer took care of it. I don't blame the dealer. 2nd hand cars can have issues. What's important is they took care of it.For people coming here on gps. Gps will bring you to toyota dealer. Foundation honda is across the street. Not sure if they are under same ownership or what but before you park, look across the street you will see big honda sign. Foundation honda is there.

  Mzchelle Clark
a year ago
These guys deserve an award for their team ! Seriously they went above and beyond for me !

  Janice Parker
7 months ago
No one answered the day I called during business hours. Automated system said no one available.

  Rock Nation
2 years ago
Great service. The service advisor William was great. He was funny and upbeat and totally professional.

  Joe B
10 months ago
E-Check: great customer service, in and out with a super short wait.

  Kyle Carter
6 months ago
Sales team is good, service team is terrible.

  Harry Goodfriend
2 years ago
Roman did a great job of putting my daughter in a new car she can afford

  Francis BonillaVV vn 8thijj
a year ago
Hi i be working with Roman and the customer services was excellent.

  CustFirst Technologies
a year ago
Friendly staff. I went there from out of town, and was in hurry. They took care of my car.

  Shelia Vintson
11 months ago
They are good work on your car