Toyota Service & Repair Center - Beechmont Toyota

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Benjamin E M
5 months ago
They do not know how to test or replace batteries properly, nor how to keep track of any warranty. Very poor engineering.

  Darin Bowman
a year ago
Quite literally the worst service department of any dealer I have ever been to in my life. I have been loyal to quite a few other dealers in my time when and where I purchased vehicles in the past. I just happened to use this dealer a few times since I now live near it. Out of the half dozen times I have been there, I have not had a great experience. Quite the opposite.Very sloppy and careless work and not anything what you would expect from a dealer.

  Steve Hergert
9 months ago
Came in for normal service and vibration in the steering wheel, I was told this was normal, I was a master certified technician for almost 2o years , I would not have asked it to be looked at if it was normal, they never asked if I wanted to speak to the technician or take a test drive with the technician, never asked or suggested having the tire balance checked or alignment seems like since it was a warranty problem they didn't have time for it, I left the vehicle at the dealership all day to look for the vibration

  Jaclyn Ruzsa
4 years ago
Excellent Customer Service! Stacey helped me get through the process quickly. She's very friendly, knowledgable and solution-oriented. I didn't have my insurance card and she recommended I contact my agent and have them email it. Then she scanned it from my phone and we were all set! It took all of 15 minutes to set me up and on my way! Thanks, Toyota!

  Kenneth Kramer
a year ago
Service advisor made a real effort to be welcoming and friendly. Service was slow, taking an hour and a half for an oil change and tire rotation. Also, not cheap.

  Alex Williams
2 years ago
Very poor experience here. They did not do good work on my car, and they tried to charge an arm and a leg for a simple door repair. I took it down the street to another shop and literally saved over $800. Toyota charged me more to get the door panel off than the actual cost of the repair. They also failed to communicate with me the day I was supposed to pick up my car - and when I arrived, the people I worked with did not even acknowledge me... Overall garbage experience and I will never be returning to this location.

  Jeffrey Mack
2 years ago
Always A Great Experience! With the Vast amount of Toyota Parts companies on-line now , if not a need now Part , I will buy online from Parts Geek. Com or Rock Auto. I have found With most part orders that the price is better as well.Maybe 1day there will be such a thing as "Instant Delivery "

  Derek Blackwell
4 years ago
I had by far THE best experience with this shop! I have had terrible and ok experiences with a dealership. But I can say 110% that this place is very honest which I greatly appreciate. I had a serious issue that could have costed me getting rid of my pride and joy. Stacy and chad were very upfront about what could happen. Luckily it all turned out ok but If it wasn t for chads confidence I would have been driving a new vehicle by now. Thank you Stacy and chad! I m breathing ok and you have gained a customer.

  Mark Webster
a year ago
Service coordinator will not pick up phone or return messages. Have to walk in to do a face to face to get any assistance. This has been an awful experience and now I'm told my part is on back order and will be at least a month before I get my truck back.

  H P
4 years ago
I can't complain.. but then our truck is under warranty plus still getting the 'free maintenance for the first 25k miles'..The real tale will be told when that is over. But so far, so good.

  Brian Vickers
3 years ago
I love Toyota and my salesman at Beechmont Toyota (Greg Hoodin) but find another dealership to deal with for your factory service, recalls and warranty work.Claiming service is not warranty related. Beware! 20k mile vehicle. They will ask you to sign a diagnostic charge waiver and then say they fixed it non warranty without asking. And charge you. Apparently power windows from toyota tundras malfunction in their tacks on all 4 windows in 20k miles and its not warranty work. 4 vehicles purchased and serviced at this dealership. No more money will be made off of this former customer.Last vehicle was a demo Highlander. Had damage to the rim and tire before purchased. They said they replaced it at the time of sale and the tire failed shortly thereafter. Same spot. Pretty sure the tire had been turned inward on the new rim so it wasn t evident. Asked for proof of the tire replacement from time of sale. They said they don t keep records on that. Beware!Same vehicle alignment was not right. Took it on to service and they used their lasers and said the alignment was out. Brought it back out and said the alignment wasn t really out. Car pulled badly. Took it to a professional tire shop and they showed me the misalignment on the spot.Beware!Service: General repairs & maintenance

  Josh M.
4 years ago
Very friendly staff, very accommodating. The times were unfortunately mixed up. They were still able to get me in immediately. I was out the door in less than 30 minutes. Wow, first toyota and im very impressed.

  Becci Haas
4 years ago
My husband & I recently visited to look at cars and had a great experience. This is due to the fact that Anatolii Krychkevych greeted us as we walked in the door. He was incredibly knowledgeable about the vehicles that we were interested in and helpful with all of our questions.We felt very lucky to work with him and would highly recommend anyone that is interested in purchasing a Toyota to reach out to him for assistance.Thank You Anatolii!

  Aesthetic Girlie
4 years ago
Went in for our 20,000 mile service and it only took 30 minutes. Everyone is so nice and helpful and the facility is awesome!!

  Sam Dommarie
a year ago
Great service. Parts department was very helpful and got me the right parts for my car

  Virginia Lipke
6 months ago
Beechmont Toyota has super services and is pet friendly. Free wifi and coffee make the visits more convenient.

  MicheLLe HoLLifieLd
3 years ago
The staff are knowledge and didn't try to upsell. Honest. Nice waiting area and I was in and out in a timely manner

  Reverend Joe
3 years ago
Easy. Cannot say anything more appealing about a service department. Every step is handle by a friendly, informed professional

  Organic ED
6 months ago
Great customer service

  Stephen Brooks
3 years ago
Very professional and quick service. Expensive if you aren't under warranty.

  Albert Hallenberg
3 years ago
Terrific service! Great (and very patient) staff.

  Cheryl Sanders
3 years ago
Great experience and service. Didn't takea lot of time.

  George Gallenstein
5 years ago
10:00 AM appointment for a new key. Yes, just a key. "sorry it could be 5:00 PM before we get your Highlander finished." What a joke. It's a key.

  Brian Florko
2 years ago
The woeste group which owns this dealership provides shuttle for service clients for all its other dealerships. but not this one.

  Courtney Wagel
4 years ago
Fast services and very friendly. Always takes good care of my car.

  Clifford Gross
3 months ago
Ok

  Brian Thibodeau
2 years ago
Hour is a long oil change but quality work..

  Gregory Findlan
a year ago
In and out fast. No hassle.

  Sandy L.
3 years ago
I have my Camry serviced here. They do good work and are efficient.

  Barbara Kleinwachter
3 years ago
Friendly, fast service. Everyone was professional.