Smyth Automotive, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kristin V.
7 months ago
This place is horribly unprofessional. I was in need of a custom paint color. Smyth is one of the only stores in the area that can provide this service. I called to double check that they could help me. They confirmed that they could. I arrived about 1-1.5 hrs before the store closed but was informed that the paint area was closed and I d have to return on a different day. I was annoyed because why wouldn t they tell me this over the phone. Anyway, I just left and returned the next day. Upon returning, I was told that the paint person was busy and that it d be a 10-15 minute wait before he could help me. I decided to wait. 30 MINUTES LATER, I inquired with the woman at the front desk about how much longer I d have to wait. She said she d go check. Finally, after another 10-15 minutes passed, a guy emerged from the back of the store stating that he had 7 more gallons to mix and then he could help me. NO!!! I told him I d already been there for 30 minutes and just wanted one aerosol can of paint. I was then informed that the store was out of aerosol cans and apparently had been for at least a day. This means that when I called and went to the store the day before, THEY HAD NO AEROSOL CANS but no one bothered to tell me this!!! If they d told me when I called, I wouldn t have made the trip to the store. If they d told me when I went to the store the day before, I could have saved another trip.The employees don t really seem to care much about their jobs, about customer service, about anything. My time and effort to gain information was completely disregarded. The employee in charge of paint told me he could order aerosol cans and have my paint ready later on in the day but that I d have to pay upfront and simply trust that he was going to do what he said. Unfortunately, at that point, I didn t really trust anyone in that store. I opted to find an alternative establishment to get my paint needs met. My experience was ridiculous. DO BETTER Smyth!!! I highly recommend going elsewhere for your automotive needs.

  Marcus Greene
10 months ago
Horrible service. Rude staff there. First shift. Wouldn t recommend going there. Just to warn you if you buy one of their parts and it s defective so you go to a different auto parts store buy one that works try to return the part to Smythe and they say they can t give you your money back. They can give you another part which was defective in the first place and it s a wheel bearing so I can t just swap them out.

  Daryl Baker
6 months ago
Always , ALWAYS have my parts. And customer service...., none like there's !!!!!!

  Chenise Underwood
a year ago
Very nice and friendly. I had some questions about finding a part I needed to fix my car.. These Gentleman are very knowledgeable on car parts. Unlike AutoZone employees

  Vanessa
4 weeks ago
Kenny the service guy is very help and knowledgeable, if there is anything you need help with he can help.

  Richard Doolin
3 years ago
There is a game some off there employees play,if they like you it's one price,if they don't, its another price.Norwood store good to do this.2 off the Black Clark's play this.both ben there a long time,they know the ropes,what they can get by with.if you go to norwood store,get there prices,then call another store in the general area, if price is same,then your good,but look for Norwood to be higher,if your not there buddy.

  Kevin Carter
2 years ago
Is one of the best auto supply store in the greater Cincinnati area.They are so friendly and professional when helping you find a product and they will find the product that you need. I suggest that you Give them a try.

  Sandra Heard
a year ago
Everyone was very nice had the parts I needed very reasonable prices will go back for more parts when needed

  Debbie Davis
a year ago
I will not go back there anymore the so-called manager so disrespectful

  LDG121
3 years ago
Excellent good customer service every-time that I had to purchase anything from these guys they were professional and kind

  Ronnie L. Weathersby
a year ago
The associates that r very friendly....if you r a regular customer they know more about your vehicle than u do....

  Hassan Osman
2 years ago
The staff was very helpful and genuinely wanted to get me the correct part I was in search of, however for one reason or another they didn't offer the part nor could they order it. Thanks though guys for all your help.

  K Kampy
a year ago
The guys working there were friendly and they had a part that we needed that we couldn't find anywhere else

  Ronald Polston
5 months ago
Good customer service

  Robert Lee
a year ago
Prices are higher but they generally have what you need & offer advice

  Kenneth Laibson
3 years ago
Just brought back a battery after two years went dead , it still had 6 months left. He gave me a new battery. Fantastic

  George Thomas
3 years ago
Great service very attentive to my needs and quick to resolve my automotive needs. Part's order arrival was timely and correct. There staff was very professional

  Cody Holtzclaw
5 years ago
I always buy my parts from here when I can. The guys working here are knowledgeable and friendly. There prices often beat there competitors also.

  Rose Christen Breezley
a year ago
Always helpful nice people to get what I need

  Whit Tipton
2 years ago
A good place to get your Auto parts. Helpful, knowledgable staff, good prices. Highly recommended.

  Sorrells Wyche
5 years ago
They were very professional at this gave us the best parts for reasonable prices.

  Doug Humerickhouse
a year ago
A great parts an well knowledge staff

  Scott McKenzie
3 years ago
I swear by this place for car parts... always better prices than anywhere...the guys know their stuff..

  Timothy St John
a year ago
Great service. Luke was a pleasure to work with.

  April Jones
2 years ago
Was ok. A lot of the shelves were empty the last 3 times I went in. Looks like they're going out of business or something.

  John Oswald
5 years ago
Quick friendly service and they had the part i needed.

  Ginger Dorsey
3 years ago
Very good place to purchase auto parts..i love their prices

  Kimberly Crisp
6 years ago
You can get parts here but they don't help you in anyway. They are not very nice.

  Lincoln Bowling
3 years ago
Unbelievable service. Just like the good old days

  Lisa Ross
5 years ago
good prices very helpful staff