Pick Your Part - Cincinnati

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Will Lawless
7 months ago
I left a review a few weeks ago but it's seemed to be gone somehow. No idea how it would of got taken down. So I'll share my experience. Badly labeled vehicles. And bad rules. They don't want you to bring a floor jack in here even though 50% of the trucks I looked at were not properly lifted off the ground. The rear wheels were still touching the ground. And for the one that was it was unsafely balanced on welded rims. Which slid over on its side while I was removing the part. Not only that being an extreme safety hazard I let slide I ask them if they can lift the truck back up properly since i dont have a jack, they inform me they can do nothing until the next day even though I have the part 90% of the way out. And they check you everytime you walk in and out of the door they wanna search you make sure that you aren't stealing anything from a junkyard. Definitely the worst experience I've had at a yard and I've been to alot of them. I wouldn't be as upset for one if they had responded to what I had to say instead of ignoring it. It's just not a good way to treat customers. I can prove what day and time I was there to with a receipt.

  Bryan Johnson
a year ago
Very well organized rows. Helpful staff will help let you know what vehicles are on the lot you are looking for.The staff can not tell you if specific parts are still on the vehicle.Make sure when you do a search online that the vehicle you are looking for is at the exact location.

  Tyrell Zanders
a month ago
Good place to find what you need. Not always gonna have your exact make and model but most of the time you won t have any issues

  vejita51
7 months ago
I came in to buy a rear bumper, I used their website to determine which year cars would match mine, going by their website I felt confident enough not to buy the guarantee, when I go home wouldn t you know it? The part is completely wrong, now people come to places like this to save money because they don t have enough for new parts usually, I came back pleaded my case he said I m sorry it is what it is , that s the risk you take ,you have to pay the guarantee to get the part you need, I don t think I need a guarantee on a bumper. It s not an alternator or something electrical. It s just a piece of plastic hanging on the steel. why would I need a guarantee on the bumper. He told me too bad so sad and sent me on my way. Don t give these guys your money. It s not right that somebody tells you this will work for you and then you go OK and try it and it doesn t work and you bring it back and say sorry man it wasn t 100% guaranteed but why does your website say it is???? The website needs to be updated, or just buy your parts on Amazon eBay at least those are brand new, and they do free returns and exchanges

  Nikki Marie
5 months ago
I need to talk to someone on site, I get a 1800 number from Google all voice recordings when called cannot speak to a person unless I'm selling a car? Where's the customer service?

  Chris Johnson
7 months ago
This place is way better than U-Pull and Pay on Seymour Road in Cartridge, OH. And you can pay a little more to get a 90-day Guarantee with cash back.

  Slick Walker
11 months ago
Uhhhh . We ll as junkyards go this place was mediocre at best customer service. It was horrible employees acting like you were doing them some sort of harm by asking any question. No smiles or anything resembling any kind of want for a customer to return. Hey guys it s customer service not rocket science we already know you don t want to be bothered with us but you are supposed to act like you enjoy our visit to maybe spark some kind of want to return that s how money is made. I hope this helps guys. If not, maybe you should think about a self-help seminar or something like that.

  David Nicholas
2 months ago
I will never go back to them. Is worse place to get parts. The Is workers are so rude.. I will go pull and pay in cincinnati

  Alexey Bogatyrev
a year ago
I found what I was looking for for a very good price. The guy at the check out register Sunday morning, who only worked there for a few weeks was very friendly and helpful. I understand they don't have a phone number but you can look up parts online. I will definitely recommend this place.

  Michael Hickman
6 months ago
Look up online the inventory in the yard to see what's cars are there and its location! They have arrival dates which can matter. Show up and pay $3 get in the yard find the car you need to take apart and pull your part off ,walk back up front and pay for it! It's a scrap yard there is carnage and dirt all over the place!

  Bret Bowman
a year ago
One of the nicer salvage yards in the area. Great inventory system and easy to find exactly the vehicle you're looking for.Use their website to check inventory in advance, take note of the row and slot number. Most times they have multiple options for older vehicles, fewer options for newer vehicles.I don't like the $3 per person admission fee, but at least it's a "once per day" charge that allows you to come and go as you please during that day.We got exactly the part we needed, in great condition off of a 2014 Nissan Altima. Looked at some decent tires they had also in pretty good condition.Overall, if you are looking for self service pick and pull, this is one of the better places in town.

  Nick Hempel
2 years ago
I pulled 2 used ford ranger power mirrors. The paint was chipped but I wasn t worried about that as it is a used parts place. They charged me $60 for the mirrors ($30 each) and I did not get the warranty because I knew they would fit. After purchasing the mirrors I walked outside and thought that $60 was a lot of money for 2 used mirrors. So I looked up what new ones would cost. Brand new power mirrors that are they exact same as the ones I pulled are only $18 brand new. I walked right back inside and said that I wanted to return the mirrors. The gentleman that rang we out for the mirrors said I could not return them because I did not pay the extra $10 for the warranty. I had not even owned the mirrors for 2 minutes. I am not happy that they would not take them back and I am not happy that they are charging more money for used parts that you have to pull off the vehicle yourself than brand new parts that get shipped to your house. I had been to this place before and was happy with them. But after today I am very unhappy with them and will never be going back to this place. I recommend either buying the parts new or going to a different junk yard for parts.

  Silas Allen
a year ago
I've found everything I've needed on my own with ease and the front desk employees are always very helpful every time I enter! I've went mostly for smaller things like door trim and interior pieces. You gotta be quick when you find the car(s) you need on their website though cause ppl will snatch most everything within the first 2 or so weeks and unfortunately break a lot of things in the process.

  SOLOLUCKY1
5 years ago
A minor bumper bender left our Suburban with a bent bumper. LKQ had several to choose from and got it restored to like new for a fraction of what a shop would have charged...and even the needed painted part matched

  Christopher Clark
a year ago
Great selection of late model Domestic, Asian and European vehicles.They always have something I'm willing to drive 1.5 hours to try and collect.Customer service/sales people/counter help, have always been easy to deal with, knowledgable, helpful and eager to streamline your trip and get you right to the vehicles you have traveled to see.

  Marla V
2 years ago
Charged $3 to enter the lot but there wasn't a single car on the lot with my part, though they gave me a list of 11 that supposedly had it which is why I paid entry fee. When I came back inside and told the employee that all 11 parts on the 11 different automobiles were either broken or missing and suggested that she update the info in her system, she said "ah, they don't do that". The employee was very helpful, and the list, which recognizes different models and years that use the same part, along with lot location, was incredibly organized. However, their intentional disregard for updating their system when a part isn't actually available, causing their customers to pay the $3 fee and do the same search for the unavailable parts as customers have already done unsuccessfully in the past, is just deplorable customer service and poor business.

  Ashley Plas Whitaker
2 years ago
I went with my husband. There was a great selection of cars in the lot so we were able to get everything we needed. It's a nice junkyard (organized well, nice large selection) but their prices are higher than some of the other yards around. It might be a good ideal to compare part pricing before you go.

  Dave Monaghan
2 years ago
I think that was my first time going to a junk yard in Cincinnati for a used auto part. Positive experience. It takes a while to orientate yourself to the rows and spaces (rows run North-South and space begin on the West PLUS numbering changes East of the center aisle). Price charged was what the website quoted. They do charge $2 just to enter (that is NOT deducted WHEN you buy something) and they do change a "warranty fee" that was about 25% of the part. I don't believe that I can opt for "No Warranty". Perhaps they can Reply to this post. Bring your own tools plus a few more just in case. Stay safe, too.

  Trajan Highland (DudeCool0)
a year ago
The yard is great! I went with my mom (who initially didnt like the idea) and after seeing how well layed out and paved it was we were both much more at ease to spend a while there. The best part is, after spending the time there and going to check out, the prices were incredibly low. I highly recommend this yard over others in the area.

  Steve Trueman
a year ago
Open car parts yard for small entrance $fee. Spacing accommodates easy access to the vehicles.

  Amber McDulin-Jones
4 years ago
I worked for this company for about 3 weeks. By the way the plant manager Chris an Krystal his office manager are awesome nice people. BUT they obviously don't care about how their other co-workers feel when they bring up that one of their other associates they work with are verbally abusive an harsh an evil to ONLY me but nice to everyone else. I brought this to the ATTENTION to the plant manager an office manager several times, an basically was told I was being too sensitive in a nutshell an that's just how she is. Unacceptable in my opinion, I think she should have been terminated instead because several customers told me they noticed it with her acting that way with only me. So I get a text asking if I am coming back an I said no an explained myself as to why I wouldn't be coming back, are you kidding me? Nothing done at all for the behavior of this employee because they know their parts the best an that's just the way she is. Nope so I don't quit an not go back in a job, but this time I felt ignored an I was right, I was. I'm 3 weeks new I'm not just gonna snap of a finger learn over night. Terrible company to work for I would never suggest someone to work here, work somewhere where they actually value their employee's feelings, old to new employee's. Sad I had to quit like that because that's not my character. Also I feel they are racist they wanted the only white girl out of their store.

  Brandon & Tabetha Brisbin
8 months ago
most used parts are close to what it costs for new replacement and now unless you pay extra there is no warranty ill stick with upull and bessler

  William Baver
a year ago
Disappointed, I bought a expensive part, $300.00 plus dollars, never left the premises, then noticed when side by side of my vehicle, it was the wrong part, whitin 3 minutes, told the Manager, who happened to be out in the parking lot, it was the wrong part, he said that it was to bad, and I will not do a refund, unless you bought the $100.00 Warranty, who knew you would need a $100.00 warranty for a non-moving metal part, so I declined, not realizing that the warranty is basically a overpriced scam, but if you buy it, you can return it. Sad, that they wouldn't work with a repeat Coustomer of such a expensive piece. Byer beware, make sure before you pay for any part, you are good with the outcome, or spend a $100.00 extra on a warranty for a non-moving part. I've always said: "Insurance of any kind, is just a legal way to rip people off, and not be of any benefit to the majority of the World". Sad!

  O'Ryan Patterson
2 years ago
I love this place!! When you very first enter you can explain what your looking for and which vehicle you need it off of. They will print you out a paper showing you which cars you need and which Ailes they are in. It is very well organized and you'll find the employees very kind, respectful and helpful. I would definitely recommend this place.

  Justin Spicer
2 years ago
I used to go only to pull & pay, after going to lkq it was like heaven compared to pull & pay. Cars are spaced out to where you have plenty of room to work, raised up high, and stable. Better prices, friendlier staff, this is definitely my go to parts place now

  Brittany Palmer
6 years ago
Didn't catch her name but there was an extremely loud and obnoxious blonde lady in colorful leggings that was extremely. We drive quite a ways and own a business were coming here about every other week. She over charged for many things and then refused to give us back the difference. 30$ per visor...... we will not be coming back!!!!

  Gage D
4 years ago
Don t expect them to honor their prices online. When in for 4 16 inch aluminum wheels totaling $23 a wheel or roughly 100$. When I went to check out was told my total was gonna be $180, I asked and got told they were steel after confirming they were aluminum she then said let me fix the price. Now my $100 wheels are $160. I asked why does the site say $23 a wheel and got told that chrome wheels are different. Once again I had to tell the associated that these aren t chrome they are polished aluminum wheels and I wasn t paying for chrome wheels if I wasn t taking them, now not only after confirming what they were cast in and now finished in I thought surely my total is gonna be correct. Well to my surprise it stayed the same. At this point I became irritated that I just drove an hour for a set of wheels didn t need but wanted after seeing the price online I asked again why. I was met with they are Mercedes wheels that s how they are priced. I work with lkq on a daily basis through my work and use the Cincinnati location often for transmissions and engines. At this point I m gonna start taking my business somewhere that Is honest

  Tara Bright
4 years ago
THIS PLACE TRIED TO RIP ME OFF!!! I called aheawante call center to ask for a door for my honda accord, i gave them the year and make the website said they had it and the lady gave a price of $52. , after we spent 1 1/2 hours they wanted to charge me $100 for the panel, the mirror and the core. This place is a rip off!!!! I will NEVER go back!!! The lady at the desk was very rude , was told there is NO restroom for the customers that we had to use the porto let. Terribly rude and decieving about the prices. Comple waste of time!!!!!! And i had to pay $6 just to walk in the door.

  Joe Beresford
6 years ago
Sold a couple cars there today. Shop is nice lot easy to navigate. Staff I dealt with was friendly and courteous. Did have to wait a little for the lady to check out what we towed in. One intresting note aluminum wheels on your old car are worth 50 bucks more... Got 215 for a 93 stock Ford Taurus that we towed in. Lot is spacious an somewhat clean. Lobby is bright and well staffed. Cars are propped up on rims. Computer inventory management system...

  Chris Hostetter
7 years ago
I understand you're a new business but you should try to be a little more accommodating. I show up looking for project truck parts on Wednesday only to see your credit card machine isn't functional. Well since I was gonna pay with my credit card I knew I wasn't gonna be buying anything. I could at least see if they had the parts at the cinch location. That way, I knew I wouldn't need to purchase them online. Well I only had $2 in cash on me and I received this response "absolutely not!!" Then when I questioned why since I couldn't pay with my card, I was asked to leave. Bad customer service all around. Needless to say I will be ordering them online tonight and would be unsure about ever going back.