Honda Service Center - Jeff Wyler Superior Honda

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shogo Yamamoto
8 months ago
They used to be good but not anymore with new ownership. Got maintenance done and went to pick up vehicle and there's buzzing when I turn on my AC which didn't happen before I dropped it off. They wanted me to come back another day to look at it even though they should've check the car for any issues after the service and replacing a filter yet no one noticed until I got in my car at pick up. They wanted to charge me for $200 for labor to fix a motor held by 5 screws and replacement part for around $40. They found some trash in my car from the past few days (a mint wrapper from earlier that day) and blamed it as the issue. After doing work myself it turned out to be a tiny twig and there were no issues with the motor and took a whole 10 minutes rather than another full day without my car and more money out of my pocket.Services: Transmission, Air & cabin filter replacement, Wheel alignment, Oil change

  Mathew Reverman
2 months ago
do not trust the service department. brought car in for a sunroof that was stuck partially open they quoted a very high price which my wife agreed to. she then called back 15 mins later and told them we did not want the repair just close the sunroof. they charged us $400 including a $85 "restocking fee" for the parts they say they had to cancel for the repair which was criminal to begin with. We get the car home and 6 hrs later every warning sensor in the car goes off we bring it back and they tell us that was just a coincidence and we will need more overpriced service.

  Nick Kohlrieser
3 months ago
Last two times I've gone the employees tried to justify high wait times about having a lack of employees to do the work while still allowing people to schedule appointments with them. They won't even be able to do a diagnostic check the same day. Avoid this place as they do not provide a service good enough for their prices. If you do go, make sure to use the Honda survey they send out to tell them they are not supplying enough labor to do the work.

  Hannah Wu
3 months ago
Best service station. I have a Honda Accord Hybrid EX-L and I m big on keeping up with maintenence. Change my own filters and get tires from Costco of course. Usually use my own mechanic, but as technology gets more complicated and as I get older and have more money .i have given in to going to service at the dealer because they do it best now. This service station makes sure a 50,000 tune up gets done with no unnecessary extras and even though it was pricey, it was done right and was not above the price I guessed it would be. This made me happy and I m glad the Hondas go much longer between oil changes, so I m ok with going to a dealer because of the long intervals for oil changes now. In general, I would say it s a great place to go and the employees seem to value me as a customer. The sales side seems very friendly and I ll check them out when I decide to buy a new Honda as well. We shall see. Overall, I m happy with the Honda Service Station in Cincinnati. I ve been to some I do not trust, so that is saying a lot!

  Chris Enlightened
a year ago
I'll never visit Jeff Wyler superior Honda again. The service was horrible. On Tuesday the 28th of March, I came in for a tire change and after 3 hours of waiting I was told , "We don't have the tire you need for your car." I was told that a tire would be ordered and I should come back the next day. March 29th I came in at 1:30 pm to get my tire changed and after waiting 2 hours I inquired how long will my tire change take. I missed an important meeting Tuesday and I was in jeopardy of missing my rescheduled meeting on Wednesday. Misty informed me that the service department was finishing up my tire. 40 minutes later, Misty informed me that they ran into another snag. I inquired what was the snag, and Misty stated the incorrect tire was ordered. After waiting over 5 hours for two days I requested my car keys and will never return to Jake Wyler service department ever again. I missed my rescheduled meeting for the second time because of the service departments negligence.On my way home I went to Kings Honda for service. Kings Honda was extremely professional. Kings Honda called Jeff Wyler 3 times to get my tire protection plan information and was unsuccessful. The first time they were place on hold. The second time they were hung up on And the third time the customer service person place the phone down without placing kings Honda on hold and continued their conversation. After listening for a while to their conversation, Kings Honda asked me to reschedule my tire change for the next day at 7am. Thursday the 3rd day of riding on a donut, I provided my tire protection plan information to Kings Honda and 40 minutes later my tire was completely replaced.I ve never heard of nor have I ever experienced the level of negligence I received at Jeff Wyler. There was no attention to detail, No sense of urgency and a high level of incompetence was displayed multiple days by the Jeff Wyler employees.I drove from mason to spring grove on a donut Tuesday and Wednesday to get service I paid for through my protection plan and I never received service from Jeff Wyler. I couldn t believe Misty asked me to come back.Driving over 3 hours on a donut, missing over 7 hours of work is completely unacceptable. Im a buyer for GE Automation. My time is very important. Jeff Wylers service department and customer service needs to have a quality inspection because im sure their lack of attention to detail and utter negligence is affecting profits. I ve been a customer at Honda for over 5 years. I ve never missed a payment and I was treated as if I was a piece of trash. I m extremely frustrated. I will inform everyone from GE and our neighboring suppliers to go to kings Honda if they want quality service on their Vehicles.Please don t contact me again from the Jeff Wyler service Department again. I can t afford to have my time waisted any more than it already has. Kings Honda resolved my issue in 40 minutes. Jeff Wyler Superior Honda couldn t resolve my tire replacement issue in over 5 hours over the course of 2 visits. Please forward this to the manager/supervisor and Director of the service department. A change needs to occur soon. I feel sorry for some of the other customers at Jeff Wyler who were patiently waiting along with me for hours on their cars to be servicedFrustrated Customer,Christopher E.HuffmanService: Tires

  Greg Fritz
5 months ago
They ve lost a customer both for repair and ever buying another new car at Wyler Superior Honda. I took my 2013 Honda civic into the shop because it had an issue with the car not recognizing the gear shift was in park, it showed both D and P sometimes and wouldn t start. I recently had AAA replace the battery and while replacing the battery checked there were no issues with the alternator or starter. After 24 hours and Wyler running a diagnostic they could find nothing wrong and determined the alternator had no output and that was the issue along with replacing the rear shocks? Lol the best part was when I told them they didn t know what they were doing and went to pickup the car, tge service rep went to get my car and she said it took her awhile because she was experiencing the same issue, no cranking, no starter sound, just the lights appearing on the dash. When Mike Albert owned superior I never had issues with trusting them but I ll never trust Wyler again.Services: Body & Trim, Wheel alignment, Brakes, Air conditioning, Brake service & repair, Battery, Oil change

  Michael Winland
10 months ago
Before Jeff Wyler took over I would have given Superior five stars. They were wonderful. Since the purchase they are awful. Soon after the transition I was told coupons and vouchers from the old dealership would not be honored. Irritating but at least understandable.Today I arrived for an appointment and was told it would be 3-4 hours as they were backed up. A woman in front of me was told the same. What is the point of an appointment? And if you are backed up that far, why not call the customer? I set aside an entire day for no reason. They asked if I would like them to reschedule; why, so the same thing can happen again? I will be going elsewhere in the future.

  Eric Mullins
8 months ago
We have had 3 interactions with the Service Department at Jeff Wyler and all have been bad. First, brought our Accord in (under warranty) because a speaker wasn't working. They "couldn't find anything wrong" so they did nothing. I brought in our CR-V for a factor recall software update and because the blind spot detection wasn't working. They must have left my car running for hours, because they burned off a quarter tank of gas. AND they did not fix the blind spot detection. Finally, took our Accord in because the passenger grab handle wasn't anchored. They were going to charge us for parts and labor, until I pointed out that the car was still under warranty. Magically, the grab handle could suddenly be repaired with a screwdriver in about 5 minutes... AVOID THIS PLACE!!

  Jason Miles
5 months ago
Went again only because I had 2 more oil changes under my Whyler Care and when my son looked under the hood he noticed something wasn't fastened back properly, smh. I can not make this up ...

  Richard Skiff
a year ago
First. The design of the 2019 Fit makes it impossible to change the oil for someone who doesn't have a lift or a pit. Therefore I am forced to spend at least double, and spend quadruple the time it would take me to do it at home, plus the inconvenience of having to do it at a dealer when they are vs. In my driveway at my convenience.When I complained at the price, the service rep offered me a "coupon", but did not take it off the bill until I asked again, delaying me further.These things will make me reconsider ever buying a Honda product again

  Frank Threm
6 months ago
Sear belt licked up. They charged me $194 for an analysis of the car I didn't need and the said a new seat belt would be $881. I refused and left. What bull!!!!

  Katrina Banfield
a year ago
Pricey, of course, but you're at the dealership so you expect that. I got in at my appointment time and got a full service oil change so I was told a couple hours. Workers were friendly, couldn't find my wheel lock but they let me come help find it. Overall, happy with my service. Easy.

  Abel Roblero
a year ago
The mechanics do quality work and know what they are doing. I bring in my car for maintenance. I say the place has GOOD reputation. It is not the stealership most people are afraid of encountering.The waiting place is nice and they have coffee and cold water. The people working there are nice.

  Brian Michalka
a year ago
Since this location began managed by Jeff Wyler Honda, prices have increased significantly on all services.Oil change labor doubled from last year (Dec 2021)Air filter replacement cost 3.5x as much as last year (Dec 2021).I understand price increases over a year's time, but these increases are extreme. I doubt Jeff Wyler is paying his technicians 2-3.5x more for their work.Pay attention to what they will charge you before you agree to the services.Go somewhere else if you don't want to get ripped off for basic vehicle maintenance.

  Salwa Arafa
2 years ago
I feel like now a days more than ever it s important to give an honest feedback especially when provided with great service. I used to own a Honda accord and always took it to this location for service. Their service has always been exceptional. They always found me a loaner last minute. They always found coupons/discounts.Today I went in with another vehicle because I barely had gas and my fuel tank cover was frozen and won t open. Superior Honda was closest place I could drive to. I saw familiar faces at service who didn t hesitate to help. They took my car inside until the ice melted and the lid could finally open! seriously their kindness made my day! I do recommend this location to find your next Honda (I bought my college car there), service, and over all great customer service!

  Angela Corbin
a year ago
Oil change $85! The managers refused to give me any coupons! I won't be back here for anything anymore!! I had an appointment but was told it would be an hour and a half! What was the purpose of an making an appointment!!!!

  L Y
2 years ago
Arrive there early in the morning and was taken by a friendly service rep right away. My honda service light came on, needed an oil change and tire rotation. Did not wait for long the car was ready. While i was waiting, had an opportunity talking to another service rep who was quite knowledgeable about service of the car. Very pleased about overall service experience. Will definitely come back to this place again.

  James McCown
3 months ago
They are very nice people and very helpful too plus they are very knowledgeable about the products and services that they offer!!!!!!!

  Kyle Hufford
2 years ago
Called them today because I got a notification that a van I bought needed the airbag recall done. They said I could bring it in anytime, so I literally went straight there. They had both airbags done in a few hours. Luckily, it appears that Molly had the day off, so I had a wonderful experience in her absence.Service: General repairs & maintenanceService: General repairs & maintenance

  Mc Ha
2 years ago
I rarely leave reviews, but I'm honestly shocked. I call the day before I bring by car in asking about a specific service - at no point does the person I'm speaking to tell me that they are unable to do the service because the oil is on backorder. When I ask about scheduling an appointment, they say I can do it on their website or just come in. At no point do they tell me on the call that they don't honor their appointments on the website and it's a first come, first serve basis only. Imagine my surprise when I get there at the designated time, after scheduling an appointment on their website for the specific service I need and getting a confirmation email, that I'm told: (1) The appointment/reservation on their website means nothing and they go in the order of the queue of cars (first come, first serve). There were ~10 cars already in line. (2) They are unable to do the one and only service I identified in my appointment/reservation - that I called about the day before - because the oil is on backorder. Are you kidding me. If the reservation/appointment system means NOTHING, take it off your website or put a disclaimer that the date / time you select will not be honored if other people, without an appointment/reservation, show up that day, and don't send a confirmation email for that date / time. Also, if someone calls about a service and you're unable to do it - tell the person at that time you're unable to do the service. Again, I'm shocked.

  marissa smith
2 years ago
everyone was pleasant and helpful, but the recall repair (scheduled) took a lot longer (4hrs total) than the original estimate of 2 hours. they were extremely busy in the service department and couldn't answer when i called.

  Gary Zins
3 years ago
David Fischer (Service Advisor) was great! The customer communication was constant so that David could get my needs handled as quickly and efficiently as possible. I will be back, and I will pass my old dealer by on the way.

  Erica Vogel
4 years ago
I had an appointment for service for over a week. Got a call day of asking if I could arrive early, I got there by 5 as requested even though my appt was at 530. Sat in waiting area, noticed lights going out around 7pm asked the woman at desk where my car was, the service tech hadn't finished my car and was gonna have to wait until next day. I was furious. They gave me a rental and few oil changes but I live over hour away so it was very frustrating!!

  Plamena Halacheva
2 years ago
They tell you the problem is fixed. You give them hundreds of dollars, a few days later same issue persists and they just want you to fork over more money with the hope that THIS time your will be actually be fixed. Went in 2016 and this was the case, swore I'd never come back, gave them another change in 2021 and it's still the same.

  Gary McClure
3 years ago
Lady on phone was incredibly rude. Wouldn't tell me how much they would charge to reset my TPMS tire pressure system, only that they would charge me $160 to look at it and diagnose the problem, regardless of the fact that I told her what the problem was. I have no problem getting a quote from Toyota for my Tundra. Look forward to selling this Civic and being done with Honda. I will say, at least this Honda returned my phone call, unlike the others.

  Shaun Rankin
3 years ago
Very, very busy service department but seems to run very smoothly. Friendly service. No hassles for me, and everything went well. I'm planning to take my new Honda here for all service appointments despite the drive. Will recommend to my friends and family.

  Michael Waddell
2 years ago
Friendly, good service, reasonable prices. When my car has issues or needs maintenance, it's often more convenient to take it to this dealer, and is a similar price, compared to if I went to an independent mechanic.

  Mary Ward
2 years ago
I've used this dealer twice since I have moved from the Chicago area. I trust them to provide professional and honest service that will allow me to get the most from my 2017 Civic. Took my 2007 Accord to Honda dealer for all services and it was still running at 260,000 miles when I donated it.Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  Richard Baldi
3 years ago
Nice staff, clean and socially distance set up customer waiting area. Free hot coffee and hot chocolate (the later of which I had, and it was goooood!). Oil change was done in a speedy time. I'll be back!

  Daniel Hopkins
2 years ago
Overall, they've always done a good job in a reasonable time. They try to upsell every now and then, but that's understandable for the trade. Very rarely will it cost what it is originally stated, but I've found it's at least close.Service: General repairs & maintenanceService: General repairs & maintenance