Brakes 4 Less
4.5 (259)
9820 Colerain Ave, Cincinnati, OH 45251
(866) 299-7867
brakes-4-less.com
Claimed
Accessibility
- Wheelchair accessible entrance
Introduction
Brakes 4 Less offers professional brake services with a focus on customer satisfaction. The shop provides accessibility features, amenities, and various payment options for a convenient experience. With a team of knowledgeable technicians, they aim to deliver top-notch service to every customer.
Services offered: Brake services.
Brakes 4 Less Reviews Summary
Pros
- Professional and knowledgeable staff, particularly highlighted by Austin, who provides excellent customer service and explains services thoroughly.
- Transparent pricing and honest recommendations, ensuring customers only pay for necessary services.
- Efficient service with quick turnaround times, completing jobs promptly while maintaining quality.
Cons
- Occasional long wait times for service appointments, especially for walk-ins or last-minute requests.
- Some customers have experienced issues with appointment scheduling and guarantee adherence.
Suggestion
To improve customer experience, the shop could work on reducing wait times and ensuring better adherence to appointment schedules.
Positive Words
Professional, knowledgeable, excellent, transparent, efficient, quick, prompt, thorough, honest, quality, friendly, pleasant
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Justin Beers
a week ago
I have never had a better experience at any car repair place! Anthony the manager in training was one of the most professional people I ve talked to! He was understanding of my financial situations & what I truly needed! There was no pressure to pay more, in fact, I was informed on what I truly NEEDED and that s what I paid for! Then Braxton the current Manager at the Colerain Avenue location dealt with some complicated customers before me & gave me a discount just bc I had to witness that uncomfortable exchange! He didn t have to do that! I HIGHLY recommend everything they do!!! The customer service is top notch!!!
Jason
a month ago
it's been a couple three weeks now and honestly I couldn't be more happier with the job they done. The guy's working were very nice and helpful. just an overall great experience and will definitely be back for all my brake needs.
stephen miller
a month ago
They did an excellent job on my brakes. Very quick and professional
Jinx Valentine
5 months ago
The guy behind the counter was very helpful, polite, and professional and the place did a great job on getting my car back up and running, and saved me a lot of money compared to other their places I could have gone to. Definitely recommend them! (Guy I spoke to at the counter was Austin; He was fantastic)Service: BrakesService: Brakes
Ashley M
2 months ago
I love a shop that doesn't take advantage of women! I loved the customer service I was provided by the coffee machine and hospitality and the way they broke down the prices for me. I also love how the showed me the problem areas and told me what they suggested what needed to be done without surprises! Thank you!
Tenika Hill
4 months ago
I walked into B4L with questions only regarding my breaks. I met Austin who was pleasant and patient with me and my many different questions. I was pushed for time but also needed the work done. He assured me my car would be finished in a time manner. B4L did a thorough inspection of my car which found more issues unknown to me. They called me to explain the issue and gave me options before doing any additional work. I am happy with the service I received and recommend them to anyone.
vanessa parker
3 months ago
Customer service is great. Didn't have to wait long as a walk in Customer. They inspected car throughly and went over all recommendations and completed everything within 2.5 hours.
Bonnie Scott
3 months ago
My husband took our car there for brakes and was really impressed! He liked how the guy showed everything before he worked on it, and the price wasn t bad at all!!!!! Much better than taking it the dealership! Thank you for helping us out!!! The tech was Chris Brandon, not sure if that helps or not
Kaycee Casagrande
5 months ago
Went for a break check Auston was very helpful and friendly. He worked with my limited budget very happy with the results!Service: BrakesService: Brakes
Latreece CEO-SheGlamafied Crutchfield
3 months ago
Scheduled at brake 4 less at this location for grinding brakes. Customer service from Austin was great. Was there under 2 hours. Walk through to review brake inspection and was offered a few suggestions. Would recommend for time.
Deloris Palmer
3 months ago
The tech was very courteous and knowledgeable. And willing to work with me on the price. I will return here anytime and recommend this service.
Salvatore' AuBuchon
4 months ago
Austin and the team here are great and very friendly. They put in the extra effort and saved me hundreds. If you want to save money and still have quality service and parts, come here
Theodore Rumpke
2 months ago
Gave me an estimate, I told them I was taking it elsewhere. During the free inspection they left a pad off my car, and when confronted they called me profane names. DO NOT DO BUSINESS WITH THIS UNPROFESSIONAL COMPANY
Mizzan
2 months ago
Omg I went this past Friday when it was raining fiercely my brakes were on there last leg and they took great care of me and my car. Customers service awesome. Big ups to Austin who explained to me about the brakes and would be best for me. I felt he was my son taking care his mom making sure I was safe on the road. I drove out drove more confident so bring on the rain and snow whatever the weather bring it on I could stop on a dime. I'm so glad went to Brake 4 lessThanks Austin and his team. Brake 4 less on Colerain keeping safe.Zan
DBurnette Myrick
4 months ago
My experience with the techs was very polite and knowledgeable with excellent job performanceInside of business way very clean and comfortable .Already send a text to my Co - workers and family member for them to come and get an excellent service for their brakes .
Chr B
4 months ago
Austin was very helpful with explaining everything. He went out of his way to explain what was going on with my brakes. Didn't feel like he pushed me to do more on my car then what was in my budget.
James Blackwell
3 months ago
Went to the colerain shop. Employees were respectful and showed me what was wrong and what was the best package for my car. Got the job done in about a hour and I was out of there. Highly recommended
SHARON BROWN
4 months ago
I like the professionalism, laughter and warm smiles when I entered. The technician drove my vehicle and new exactly what was going on with my vehicle and also confirmed it with inspection. I like the service I revived today as well as the knowledge of the staff!
Nathan Johnson
5 months ago
Yea this place. Was nice. The people who work here are friendly. And very professional. They make sure you are alright while you wait for your car to be done. I recommend you come here to get your breaks done.
Alan Kendricks
3 months ago
Austin and Brandon was very professional, went above and beyond to fix are brakes. Excellent customer service. I will definitely refer friends and family .
Michelle Losey
a month ago
Appointment times are guaranteed. However, the manager was really nice and got us in when I complained. I will give them another try.
MiQuan Robinson
4 months ago
Stopped at Brakes 4 Less today for a break job, Austin was very helpful and informative about what was going on with my car and gave some good insight on ways to prolong the life of my brakes. Would definitely recommend stopping here for your next fix!
Shemiah Herring
8 months ago
I went in last minute to receive service on my brakes not only were they able to reschedule my appointment but they were able to get me in same day! Aaron went above and beyond ensuring I understood what was wrong with my vehicle and providing me with payment options that were within reason. The only issue I had was the long wait but that was to be expected after scheduling and then rescheduling my appointment two hours prior. Hands down great experience!Service: Brakes
Abiud Lanza
2 months ago
I just took my wife's car to have the brake rotors and pads replaced. They are very professional and good at what they do. 100% recommended.
MIDNIGHT
4 months ago
Explained and showed me what needed to be done to get my car right, pleasant employees and an overall good experience.
yvette stevenson
4 months ago
It was an excellent experience!!! Austin knows his job. Great customer service.
Susan Helmick
4 months ago
Austin was super helpful and explained everything that needed to be done and why. Great service.
Cassydy Coleman
4 months ago
Austin was great! Had all my brakes and rotors replaced in the time it took to get a pedicure next door!
Alexis Burt
5 months ago
Staff was very friendly and knowledgeable. Got me in and out in a timely manner and were very pleasant to work with!
Jessica Heron
7 months ago
Fast service and great customer service! Everything was completed within an hour! However don t let the prices online fool you. You re still going to pay a hefty amount. I do believe though it s cheaper than most shops I found.