Beechmont Toyota

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Logan Conner
a week ago
Dave Roth was amazing to work with! Made things super simple and provided plenty of useful information about my new ride! Highly recommend seeing Dave!

  Marty Boyer
2 months ago
I had a great purchase experience at Beechmont Toyota. Anatolii was great helping me. I didn t have a trade in, filled out all my paperwork online, and negotiated price before arriving. Was referred by a friend- and the Costco program referred Beechmont Toyota as well. Regardless, the price they gave me was better than my closet dealership in NKY by $800. Buying a car can feel like an arduous process, but it was about as easy as it gets. All prices reflected in my offer sheet were exactly what I received through the process (TFS finance rate), I dealt with Anatolii in sales and James in finance (I believe that was his name). There wasn t the hard sales in finance either on warranties and stuff. Easy process and respectful of my time.

  Drew L
5 months ago
I couldn't have asked for a better experience purchasing a 2019 Jeep Cherokee Trailhawk from this dealership recently. I came on a Friday evening to look it over on my own and decided I wanted to test drive. I went inside and was introduced to my sales rep Landon Edwards who was so easy to work with start to finish.After he gathered some basic info I was handed the key and given a suggestion for a good test drive route. When I got back from the solo test drive I said I wanted to sleep on it and think it over. The next morning I reached out via email to Landon and we discussed some details (solely over email, which was very convenient and pressure-free) and eventually arrived at a number out the door we both were happy with. He went above and beyond to make the numbers work and I greatly appreciated that. I came back in that Monday, signed the papers, and my freshly detailed Jeep was there waiting on me to take home.i also want to shout out the finance manager. I don't recall his name unfortunately, but he was so cool and helpful in explaining every piece of paper I signed and my finance plan. He's been doing the job for 21 years and it showed. He was outstanding and a pleasure to work with, the icing on the cake of this experience. Also had a great meeting with their insurance broker Dylan Hayward. Initially I wasn't interested in updating my carrier but Dylan was able to lock in an amazing deal that is going to save me $30 more per month than if I would have stayed with my current provider. I had him email me over the details the next day and was fully insured on my new plan the day after that.It's rare to be able to say you enjoyed a car buying experience but I wouldn't change anything about mine. They made me feel right at home and gave me the space and time I needed to make a good decision for myself and family. I really appreciate the care they showed me from the moment I stepped inside their building. This is how the car buying process should be. Thank you Beechmont Toyota!

  Andy Marsh
3 weeks ago
I feel like I am wasting my time with this follow up post. I had a very poor experience back in November and didn t hear back from anyone after expressing my frustrations. Not sure what the point of leaving feedback is if nobody is following up with the customer.However on this visit they assigned me to Stacey who did an amazing job. She had my truck ready by the time that was promised to me and got me out quickly when I arrived to pick it up. I specifically asked for someone new for this appointment and Stacey did an amazing job!

  Jan Gemma
a month ago
My dealer, Logan Crouch, was very patient, not pushy and helped me to build what I wanted in a car. He let me know about how long it would take to get the car, as well as where it was being built! Over the period of time, he texted me letting me know of the progress and generally how much longer it would most likely take! I really appreciated that he kept in touch with me! I also knew ahead of time about how much it would cost. I am very happy with my purchase!!Everyone I had contact with at Beechmont Toyota, was really friendly and accommodating!!

  Christina Stewart
6 months ago
We just got our new car yesterday. Our salesperson was Victor Coomer. He was great! Answered all my questions I had (even when I was probably asking too many). Any time I emailed or texted he was quick to respond. Got essentially exactly what I wanted (minus black rims). I am from Kentucky, so we drove 1.5 hrs to get there. The dealerships around us wouldn t even try to get me what I wanted. So, that is when we chose to look out of state. When I placed a deposit down, originally Toyota said 6-9 months for my car to arrive and we got it within 2 months. This is our second purchase with the dealership ( my husband got a tundra in 2020 which was equally a great experience). Thank you guys again! I am in love with my new car!

  chloe overbeek
4 months ago
I had a fantastic experience working with salesmen Brad and Landon, they both helped me along the process of purchasing my very first vehicle. Although this can be a very stressful experience for many, they were both very attentive, knowledgeable, and went above and beyond to ensure I got the perfect vehicle for my needs. Both Brad, Landon, and his team patiently answered all of my many questions, they explained the features, and even took the time to demonstrate how everything worked. I was stuck between two cars and both salesmen were able to explain the pros and cons of both vehicles, which helped me come to a consensus on which was a better fit for me. Brad, Landon, and managements professionalism and friendly demeanor made the entire process enjoyable. I left the dealership with my Toyota Camry and a big smile on my face, all thanks to this exceptional salesman's dedication and expertise. I highly recommend them to anyone in search of a great car-buying experience!I would also highly recommend speaking with Dylan Hayward, he is their Toyota insurance representative. Dylan was able to get me a quote and saved me $100 a month on my car insurance. The whole team at Toyota is amazing and so helpful! I will definitely be back to purchase another vehicle in the future.

  Michele Fischer
a month ago
I was accidently late for my appointment, but still treated with respect and welcomed by Jeremy. Jeremy kept me informed about the progress and my wait time was very short! All the work was done well, and Jeremy even made sure a small detail was taken care of before I left! Thanks so much for a wonderful experience.

  Sue Altop
5 days ago
Be warned. A few things. We bought the premium warranty that covers maintenance and oil changes. I bought the car in Sacramento 3 years ago. Since I ve been in Ohio, every time I take it in for its maintenance, they try to charge me for my oil change. Everytime I have to stand there and wait while they clear it up to make sure I m not a liar. This time I brought it in and asked him to check the thunk that has only happened a few times, but we re going on a long trip and I wanted it checked. It cost me $161 for them to pull a large rock out from under some shield under my car. They told me going in it was going to be $150 for them to look to see what the problem was. My thinking is that if a rock got up there, then that s a flaw in the design and shouldn t have to be paid for out of my pocket. There s never an apology. Customer beware, check everything yourself, because they charge for looking. Toyota 9the corporation) is not user-friendly when it comes to problems. So yes, $161 later. However, the service guy was very polite, the reports were excellent, but it was $161 to remove a rock that their design flaw let get up inside the area where there should be no rocks?!?!

  Charlie hoffman
a month ago
Kyle, our sales person is top-notch. He was friendly and wasn t pushy. The service we received at Beechmont Toyota was second to none. We went to other Toyota dealers but they didn t acknowledge us on multiple visits. I would highly recommend Beechmont Toyota.

  Tyler Martsolf
a month ago
We have bought a couple vehicles with Beechmont Toyota. It has been a smooth process and not a hassle. We have worked with Brad for both of these transactions, and he has been great. Nice to go through a no pressure process!

  Linda Turner
a month ago
The entire car buying process as a whole was really good. The sales associate, Chris Bornhorst, was excellent to work with. Improvements that could be made at Beechmont Toyota is the amount of time it took to drive off with a new car (3.5 hours) and the car was actually less presentable after it was "cleaned up" (windows smudged, water on the floor mats, water streaking on the windows, etc.).

  Beth Turek
2 weeks ago
Greg Hoodin did a super job helping me with the purchase of my lease car! He was friendly, helpful and efficient in handling the transaction very professionally. If you are looking for a great person to help you with your automobile needs, be sure and ask for Greg when you arrive. Thank you Greg for giving it 100+%

  Susan Jivoini
a month ago
It was a cold,blustery day, I show up,pull up to the garage door and in I go...warmth! No need to wear a coat!These guys were ready for my appointment,treated me great,comfy waiting room and my Toyota was serviced in about an hour.Great job team!

  Donna Biagini
5 months ago
I have had excellent service and experience with Toyota. My sales rep is Mike Cornetet and he has been great. Very thorough, helpful, and professional. I recommend Toyota to anyone looking for great car.

  Carson James
3 weeks ago
Save with Dave! If you're looking to buy a new car soon I would recommend Dave Roth. Very knowledgeable, patient, honest, and most importantly friendly! 10/10 customer service. Was great being able to set my new car insurance up with Dylan while I was there too!

  Subramanian Iyer
2 months ago
Thorough professionals. Right from the time we expressed interest online we had someone help us through the scheduling of test drive and once we were there we had Vic who was very sweet to work with. Their pricing break down is very transparent with no hidden charges. Strongly recommended !!

  Cody Covert
4 months ago
Great experience! Team worked quickly to get me in and out. Great respect from the entire team when offers were given and I declined them. Overall Great experience. Michael Cornetet was my sales rep! Great team member would recommend to anyone buying a new car through him.

  Chad Johnson
a month ago
In late February, I drove over 2 hours from near Toledo, OH down to Cincinnati, OH to view a 2021 Honda Odyssey. Prior to making the drive, I spoke both on phone and via email with the sales consultant Landon about the vehicle and condition (asked specifically about dents, scratches, dings and vehicle color - online site shown as grey). He assured me it was in excellent condition.Upon arriving, the first thing I notice is a brown/bronze van. I asked Landon about this and his explanation was they use the same color as Honda - this was not accurate and honda does not describe that color as grey. Additionally, the vehicle had a lot of dents and dings not previously disclosed. The sales rep excuse was he must have overlooked them.All around, this was a complete waste of a trip and was quite upsetting. I sent an email to the team asking for a response and to talk with the manager and received no response. My advice, save yourself the time purchasing used vehicles from this dealer. Customer service rating 0 out of 100.

  Parvez Sindhi
3 months ago
My buying experience at Beechmont Toyota was simple and effortless. Mr. Greg Hoodin was our sales person who I had got in touch with about a difficult to find new vehicle. He handled all our initial conversation by email, which was my preference. I really appreciated that as the information was easy to follow and track. He was very helpful and to the point, and I did not have to deal with any extra fees or options.The financing and vehicle pickup was also smooth and took less than an hour in total. The whole experience was as easy and transparent as it could be. I would definitely recommend this dealership and Mr. Hoodin for future purchases.

  Joseph Do
7 months ago
Easy and straight forward. Found the car we wanted, put deposit down for it and waited. Logan our salesperson communicated throughout the wait on timeline. Came in, did paperwork, walked out. Super easy and would recommend if you don't want the hassle of normal car buying.

  Patrick Haas
a month ago
Andy was professional, prompt, honest, and easy to work with. I would highly recommend. My only complaint is they offered substantially less for my trade in than CarMax and Carvana. Overall a great experience though.

  Daniel Brewer
2 weeks ago
How can you charge over $100 for a simple oil change on a 2021 Camry? I can get the same oil change at Kerry Toyota in Florence, KY for less than $80. This is not a Toyota price increase, this is a Beechmont Toyota price increase. How can you charge 20% more on the same service as another Toyota Dealership when you are both using the same oil and filter? Make it make sense Beechmont Toyota. Yes I understand inflation is a real thing, but this makes zero sense to me

  Lynn Hecker
9 months ago
Wonderful experience with Beechmont Toyota! Andy was a great salesman, very thorough and knowledgeable. Helped go through all the bells and whistles and kept us updated along the way. Gave the kids hot chocolate while we went over the details, felt very taken care of. Highly recommend!

  Team Nitro
11 months ago
We was so pleased with our new Corolla Hatchback and with the help of Ashley Hastings. She greeted us with a huge smile the instance we walked into their Showroom.We ordered a car in March and she kept us informed the entire time the car had an update until it finally arrived, which was on April 24th my birthday. Once there she made sure everything went fast & smooth including helping me set up my Apple Car-Play and made me a Happy Birthday - Car Day sign!We can t thank her enough for a great car buying experience at Beechmont Toyota.

  Jennifer Ferguson
5 days ago
Logan was top notch. The whole process was easy and quick. Beechmont Toyota will be our go to from here on out. No complaints.

  Tom Byers
a week ago
Michael Cornetet and Randy in finance were a pleasure to work with. Beechmont Toyota seeems like a straight up, honest group. I'd highly recommend this dealership over any others in the eastgate area.

  Rob Ragle
5 months ago
Probably the best new vehicle buying experience I ve ever had. Michael Cornett was a pleasure to work with and made the transaction easy.

  Sue Dolsen
4 days ago
Brad made the car buying experience smooth,enjoyable, andpositive. I feel comfortable knowing that such fine people are selling Toyotas.

  Dale Hahn
3 months ago
We came to Beechmont Toyota because of the Costco Auto Program. Dave was great to work with. He kept us informed along the way as to when the car was being built and its travels to Cincinnati. We are enjoying our Corolla Cross Hybrid.