Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Brenda Esch
9 months ago
I had a flat tire on SR 35, pulled off at the SR 50 exit and called AAA. Clifford arrived promptly from Vest Towing and Auto and, as soon we got back to the shop, James inspected and patched the flat, efficiently and with expertise. The charge for service was incredibly reasonable. I was back on the road in less than two hours, feeling very fortunate, thanks to AAA and Vest!
Spence Hamilton
9 months ago
Great company. I had the pleasure of dealing with them through AAA. I was very happy with the response time and communication. Rick towed my jeep from Jeffersonville to Ashland, over 120 miles. He was very friendly and professional. If you need service, I highly recommend Vest Towing.Services: Battery service, Car towingServices: Battery service, Car towing
Raymond Johnson
6 days ago
I locked my keys in the car cmd called them on the recommendation of a friend. They arrived quickly and opened my car even quicker
cindy thurman
6 months ago
I was traveling from out of state. Broke down, and they towed me to their shop. BEST DECISION EVER!! from Jamie in the tow truck to all the service people. Nate,Dillon, etc, they were very professional, helpful, and honest. They really checked my car to find out what happened. Multiple checks to make sure there wasn't anything else. Truly lucked out having them fix my car.Service: Car towing
Marie W
6 months ago
Used our AAA towing and this is the company they sent out. Driver was well within an acceptable arrival time, very courteous and professional. He handled loading and unloading like a pro. I highly recommend this company. Thanks for handling our vehicle with such care and respect.
K J
7 months ago
I will start by saying I am not a fan of taking my vehicles to a garage to get fixed. With that be said would recommend this place %!!! Had a timing chain put in. The best customer service ever!! Nate was awesome!!! Very knowledgeable!! It's hard to find but If you want a honest Mechanic this is the place!! Would have given 10 stars if I could!!! Thank you so much!!!
Patrick Morris
a month ago
Used vest for a number of things from private tow ri roadside assistance to lock out and they have also done me right and got me great pricing
Marsha Mccafferty
5 months ago
Very satisfied,will return when I need oil change and new tires. I was very surprised at the cleaned garage. They get a 100% over all!!!
31and1O Fivedollarjewelryladies
6 months ago
Both brothers Nate & Dilan have helped me.My pastor goes there for his personal vehicle and the church van. I've been there twice & plan to continue going back. Nice guys.
Tg Virus
4 months ago
Had a recent experience with vest towing glad I did. The driver Mark was an absolute help, will use vest again if needed!
Kelly Howell
11 months ago
Used through AAA and I can't express how kind & friendly our driver was (think his name was Josh). He was esp thoughtful & patient when it came to my 6 yr old granddaughter, who was tired of sitting in a hot car. He even waited w us until my husband got there. Excellent service!Service: Car towingService: Car towing
Donna Duffey
a month ago
Great experience. They towed my car and got it there before the mechanics closed
Temperance Ryan
8 months ago
This was my second and hopefully last time for a while contacting AAA needing a tow and Vest was dispatched. I never got the names of either of my drivers but they were both friendly and awesome! I would highly recommend them!
Heath Jones
a year ago
Crooked company. If they have your vehicle get ready to get the run around about how no one is available ever. Been t r yin to get my vehicle for days with only we are not there now. We need an hour call ahead. Then call them it'll be a few hours. Then no one shows up calls back or answers phone anymore.Service: Car towingService: Car towing
lanell yates
5 months ago
They were amazing, Jamie was super nice and he did a great job, the dispatcher at Vest was even super nice. Thank you guys for your help
Julie Brandenburg
a year ago
Our driver was great. Pleasant and polite. We got to where we needed to be. He put the car in its place just right. It was about 45 minute drive and I felt assured we was in good hands. Thanks !!!! I definitely will recommend Service: Car towingService: Car towing
Phil Petroff
2 years ago
Brad Creamer went above and beyond as did the wonderful woman who called to keep me updated on the evening (I m sorry I forgot her name) of 4/4/2022 when I had a flat and no spare. They worked very hard to not only keep me updated but also to help find an appropriate place to get my tire changed near my hotel. They both deserve a raise based on their level of customer service!!! Thank you again.Service: Car towing
E R
a year ago
On Feb 2 2023 we needed to have our Audi towed from Mees Jewelry to Vest Auto repair. Vest Towing sent Tom, who was prompt, courteous, friendly and knowlegeble. I hope Vest management knows that Tom is an excellent representative for their company. We hope to never have to need a tow again, but if we do we will call Vest and we want Tom!
Duly Hasan
a year ago
Zac is one of the most professional and friendly drivers I have ever come across in my 30 years as a mechanic. He knew exactly what needed to be done and knocked it out and at the same time made me feel very welcome to the area. You guys are #1 in my book and have given your number to all my friends and family in the area. Keep up the good work.Service: Car towing
William Schneider
a year ago
This place is a joke!I Called yesterday (10/19/2022, 9:30am) to get my brother's (who has Asperger's, which is why I was the one making the call) car off the side of the road.Everything at the beginning was fine. He said that it was gonna be a while. And I said that it was fine, and to take their time. And that everyone's at home, so there's no one is with the car.I waited for HOURS! Then finally, around 4pm, I get a call from them asking directions to get to the car.I then gave him the address, to which he replies, "I'll call you when I get it).Fast forward to 6:30.I'm taking my brother to work, and what do I see on the side of the road? My brother's car!So at this point I wait. I wait to see if he calls back. 8pm rolls around, 9pm... The. Finally at 10pm I call. And the geniuses tell me "No we haven't picked up a Prius today".I was LIVID! I told them thanks for nothing and hung up and called someone else.I wouldn't recommend this place to my worst enemy.A TOTAL INCONVENIENCE, AND A BIG WASTE OF TIME.If I could give this place an 1/8 of a star rating....I would
Teri Brown
2 years ago
Just wanted to give a big shout out to Vests towing. They went above and beyond to help me retrieve my car keys on a Saturday night!!! The best service ever!love these guys! They have also repaired my car and did a great job!!! I'd give them 10 stars if possible!!!Service: Car lockoutsService: Car lockouts
Tonya Fausnaugh
a year ago
They two gentlemen that assisted my husband I were absolutely great! They provided excellent customer service and were very helpful! They were quick to respond and very professional. Thank you for being a bright spot in the middle of our car issues.Service: Car lockoutsService: Car lockouts
Summer Cantrell
2 years ago
They were called to tow my daughters vehicle. She is 18 yrs old and her friend had slid her vehicle into a ditch. It was freezing cold and at 2 AM out in the middle of no where. They showed up 4 hours later finally to tow her vehicle. After she told the sheriff and tow team what happened to her vehicle, both parties accused her of lying about what happened. Thank Goodness there were other witnesses. She had been drinking and called for a sober driver. The sober driver slid on black ice into a ditch. He called and got a ride and left her there alone. After she had been called a liar by them, they went on to remove the car from the ditch but not before, they asked for payment up front. She did not have correct change and asked them if they could give her change back out of the $100 bill she gave them. She was told no and was told she would have to give them the hundred without getting back change in order for them to tow her. So, not only was she called a liar and spoken to w total disrespect, they kept extra money bc they could not provide change. Very unreliable and more than sad as professionals. Also time wise... they were way off. Seeing how it was only 21 degrees outside, I am grateful she had gas in her car for the 4 hour wait in order to stay warm. I strongly suggest if you need someone to tow your vehicle, that you use another company.Service: Car towing
Dylan Looney
6 months ago
They want to steal from the cars I had a $50 dollar tool set come up missing along with a $45 pair of Cresent vise grips and a code reader that was $150 and they told me that it wasn't in there when I know for a fact that my tools were in my car when I wrecked it.
Leona Parks
4 years ago
If I could give negative stars, I would. My insurance company called Vest to come take my vehicle to the shop last week. They were supposed to call us and make an appointment because my husband works 3rd shift. They texted 10 minutes before they were to arrive and my husband wasn't home and the body shop it was supposed to go to was already closed. Husband called and asked them to come after he got home from work. The man on the phone was very rude and said that insurance had to call him to reschedule. So they did just that. We were told they would be here at whatever time and they didn't show up. So insurance called again and the guy said they had other things they had to do that morning and they would be right out. They still didn't show up. Insurance called again and got told the same thing. So our insurance had to call someone from all the way in Winchester to come and tow our vehicle to the shop. If you are going to make appointments then you should honor them. I lost 3 days because Vest didn't want to do their job. I only get a rental for so long and have a young child so I have to have my vehicle. I seriously don't know how Vest is still in business with their rudeness and laziness.
Shawna Martin
a year ago
First time ever having to use a towing company && I chose the perfect company. Nick done an awesome job towing my truck && he was very polite. I will Never use another towing company. If you need a tow request Nick.Services: Car towing, Local haulingServices: Car towing, Local hauling
Rashidi Virgo
3 years ago
Vest towing was prompt, courteous, and helpful when our rental car got a flat tire and we needed assistance quickly. On a snowy & cold evening they were quick to arrive when we called for a tow which was great because we had a 5 month old baby in the car. Couldn't ask for better service, you guys are greatly appreciated.Service: Car towingService: Car towing
Mike Causey
8 months ago
They are my go to for company truck and personal vehicle repair. The owner and staff are PROS. It's family owned and operated. Tow or go they are top notch.
jordhan
2 years ago
We have used Vest Towing several times over the years either through our insurance company or personally. Each time they have been efficient, courteous and usually pretty prompt! I would definitely recommend calling them if you need a tow.
Jim Hannah
3 years ago
The tow truck driver was great, and that's where it ended. I explained to him that I needed to get the repairs done and get back on the road due to deadlines, when I got to the shop the assistant manager told me I could go ahead and do the footwork by calling around and locating the parts that were needed. While doing so the ownercame out and said that he was already bending enough rules and that he didn't use parts that people brought in. I apologized several times and told him I was just trying to help locate everything not trying to step on anyone's toes. he informed me that he was willing to take the item out of the bed of my truck and haul it to Kentucky and just charge triple AAA for a tow behind and he would fix it over the next several days. I understand that he had no control over when parts would be available however I couldn't just up and leave my job middle of the week to meet his schedule. so I decided to call AAA again and have them tow it to Kentucky where it needed to be. the owner came out and asked me if I had decided to go with AAA again I told him yes and 5 minutes later AAA called me and said that they could not tow it because it was overloaded. This mcwinebitch had no problem towing it just a couple hours earlier but when he decided he wasn't going to get paid to do the repairs he called and cried like Nancy Kerrigan about how much my truck weighed. I made sure to let AAA know the events and how they happened and then I canceled my subscription. Trust me there are much more honest people in the area and never again will that double standard POS get any business from me or anyone I get the chance to share my experience with.