AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Holly Speckman
2 weeks ago
Everyone working the evening before the solar eclipse totally made our night! We were moments away from leaving to watch the solar eclipse in Northern Ohio, and our car had some minor issues pop up that made us nervous. They didn t hesitate to come help us make sense of our vehicle and needs, and didn t make us feel dumb for not really knowing what we were doing (or judging us for how dirty our cabin air filter was it was very overdue for a change!). We troubleshooted some things until we found what we needed, and were on our way good as new in minutes!

  Ruth Shaffer
2 months ago
The staff wasn't every helpful not friendly at all I had questions and they kept saying well thats not the problem but would not tell me the problem the guy said maybe you have a blown fuse and would not help me find the fuses I needed

  Brenda Cundiff
3 months ago
First time using this location. Employees are so friendly and helpful. I was helped immediately and ordered part I need. Will update this review as needed.

  First Capital Digger
a month ago
It's an auto parts store. If it's not in stock most items can be ordered and in the next day. Friendly staff, customer oriented.

  TERESA Michelle KISOR
9 months ago
My experience with this AutoZone is great and special, especially since I have NO EXPERIENCE persae with parts and such. The staff with a couple of them being a kind of A STAR QUALITY type PERSONNEL.Good PricesGood EXPERIENCEBUT with,,,GREAT PEOPLE

  Clyde Fordyce
6 months ago
Great service. Made sure I had the right parts I needed

  Evan Miller
a year ago
Worst experience i ve ever had at any auto parts store, or any store for that matter. Not because of the parts or how it s run. It s one person who should never work in customer service. I Went inside to do an exchange, Even after I called To make sure they could do it, and said they could. Then some new hire instantly got an attitude after i asked him for the exchange. Then proceeded to, threaten me after i told him he said they could on the phone. Then claimed he could beat my A** in the store while standing at register 1 then continued to curse and run his mouth during store hours and continued to escalate the situation. When I told Him that s no way to treat a regular customer and to loose the attitude then continued to make threats to the point I never wanna shop at this store again, I m not one to complain I understand people have bad days but if you threaten a loyal customer who buys all his auto parts at this one particular store, it makes me never want to spend a dime there again I have never been talked to or treated that way by an employee, especially when all I asked for was an exchange this happened Friday 4/7/23 at approximately 8:37 pm And I will not step foot in that store again if I m going to be treated like I m a burden.I ve never had one issue at this store Brittani, Mark, Cody and the others run a fantastic store and have the best customer service I ve ever experienced. I give then 5 starts And are always friendly and a joy to work with I honestly cannot believe that this guy was allowed to work in customer service anywhere Period

  jack carroll
5 months ago
They usually have everything I need, and I like earning the 20 rewards every 2 or 3 months.

  Brook Lynch
a year ago
Great service very helpful. A very nice gentleman by the name of Sam not only helped me find a plug for my tire , but also helped me with removing the nail in my tire and plugging the tire. You don't get to many people who will go out of their way to help others, but Sam definitely deserves all 5 stars and some. Thank you Sam and AutoZone.

  Meredith Brown
6 years ago
I needed a new battery mine was dead. It was still cold outside before the "heat wave" so the gentlemen at the counter tested my battery and replaced my battery with a new one all in swoop. They were helpful and kind and didn't try to take advantage because I was a women. Great job! They get an A+ from me.

  Jerry Purdum
6 years ago
They and their parts are unfriendly and Chinese junk that we sold them , avoid AutoZone unless it is an extreme emergency , and that was why I was there... was because my windshield wiper on one side decided to part company with my truck in the middle of the rain and snow , picked up a set of wipers and I asked for their best ones and they gave me this set that looked like they were really good but , I should have known what I was getting really but JUNK with a capital J. !!??!

  Tracy B
3 years ago
Great customer service! Way better than the Advance Auto Parts close by. I needed my vehicle scanned for the check engine light, and even though they weren't able to scan it for me (Covid) they let me borrow the tool, and scan it myself.

  Russell McCarty
6 years ago
Older gentlemen with a Santa beard shorted me over $30. I bought the wrong part and after arguing that it was the wrong part with him he informed me they didn't have the right amount to refund me. He went to the back and then came back to the register. He emptied the register and handed me money. Before I could say a word he walked off. I tried getting his attention and he ignored me and went to the back. I waited in line for every bit 15 minutes before I googled the corporate number. I explained what happen and they called and had the register counted. To the penny of my claim they were over. I was told he would get a stern talking to and this is not the first issue they'd had with him. He still works there. Advice- drive to bridge street or go elsewhere.

  Scott Arganbright
a year ago
Went to get wipers for the vehicle. Promptly greeted by an employee, he looked up what I wanted and showed me in the store where the item was located

  Donna Duffey
a year ago
I drove my daughter to auto zone to get an alternator. They checked out the old one verifying it was the problem. They fixed the car and it runs great.

  Kim Fraley
3 years ago
Got alot of items that i didnt know they would have in stock went crazy getting exterior items make my car look even better. Lady who waited on us was extra nice would differently be back.

  Josh Juenger
4 years ago
Charged my card 3 times for the same transaction and still did not get any product. Then when I called to tell them that they had charged me 3 times they said no I checked the register all three were canceled. Then I asked what should I do about the oil change that I should just go to another store??? And he answered with "yes I would do that" I couldn't believe it ... thanks for ruining my weekend auto zone on western Avenue. Now I have to wait until the transactions post to dispute them with my bank ... probably should have someone at the register that can push more than the cancel boutton.

  Ben Sanford
a year ago
Helpful employees with great service and prices are competitive.

  Seth Blewitt
8 months ago
Folks at the shop were helpful today.

  Betty Hougland
a year ago
Best place to go. Got wiper for my car and they put them on.

  Jeff Sutton
3 years ago
I spend countless dollar with autozone and will choose no other parts store! I just feel the more you put in the more you should get back! But live the service the guys give me at autozone in waverly Ohio! Thanks one happy customer

  George Meyer
2 years ago
Extremely easy store to maneuver through. Staff was extremely attentive. Absolutely no complaints!

  Ann-Marie Shaffer
6 months ago
Good service good atmosphere

  Ian Staffan
2 years ago
Great service. Did a return for pricy item with Hassel. Staff was knowledgeable of item I was wanting.

  John Handshey
2 years ago
Over charge me to much. Then acted like it was problem to refund the difference! Poor customer care!

  Deanna Marie Jackson - Sanford (Mizz Dee77)
6 years ago
I was getting quotes for my car. I needed the upper rear left and right control arm and the rear left and right struts. I called every place in Chillicothe. Auto zone and Napa auto Parts was the most expensive. It's crazy how theses business get there supplies from the actual warehouse they was made. Than they get us to pay some outrageous price. Its not fair but money does make this world go around.

  EXtra-ORDinary
5 years ago
Hardly ever can you walk in this place and get helped immediately. Most of the time they are understaffed and makes a few min trip turn into a 30 min trip

  Todd Mcwhorter
2 years ago
Great people very helpful , store was nice an clean well organized

  Shane McGraw
a year ago
Cody Detty is da man !! Knows his stuff EXTREMELY WELL !!! NEED MORE LIKE HIM !!

  Wiener Meister
a year ago
I bot a wire harness, open up the box and it was used very disappointing