AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dan Demastus
a month ago
I got great fast Service thank you very much

  Kaman Stowell
a year ago
Stopped in on Easter with what we suspected was a bad battery and the manager, BJ truly went above and beyond with assisting us! He came out and checked the battery, saw it was bad and quickly found us a replacement at a great price! He then without hesitating installed the battery and was incredibly kind and helpful throughout the entire process. Fantastic customer service!! Will stop here for all car needs in the future!

  Alaska Jade
2 years ago
This team is so amazing, Stephanie and Trevor stood for about an hour in the cold toggling to get my stubborn head light in. It was blistering cold yet Stephanie was determined and eager to help me, all while her hands were freezing while trying to get my bulb in. I could tell she really wanted to make sure that I was safe out on the road. Trevor made sure to help and assist with anything I needed and they both worked together to make sure my light was working properly. They happily answered all of my questions with a smile despite the blistering cold weather and they were enthusiastic about there work. I thank God/Jesus Christ I got Stephanie and Trevor to help me today... May God bless them! They both need raises!

  Joseph DeSylvester
a year ago
Spent $560.00 with AutoZone for rear brakes, rotors, calipers, ceramic pads. Been waiting over one month to get core charges returned to me. spoke to store manager, district manager, and it still not resolved!Have been buying products for years. So buyer beware of lack of services with your purchases. OWNER NEVER RESPONDED!!! AVOID PURCHASING HERE, THEY DO NOT SUPPORT CUSTOMERS THAT HAVE PROBLEMS DUE TO THEIR ERRORS.

  Jen Lowrie
2 years ago
I came in an hour before close on January 2nd 2022. I needed a battery for my car. Ryan K helped me out and was absolutely amazing!! Very friendly and very knowledgeable!! I've never had a complaint coming in here, everyone is friendly. Ryan stands out to me because I adked him a question about my "what I thought was a missing catalytic converter ". He looked under my car and said it looks like a loose connection!! GIVE THIS MAN A RAISE!!

  JK
2 years ago
Went up to get some new headlights and had mentioned I was going to replace them, but needed help figuring out exactly which I had. The guy I was working with pulled one out to figure this out which was no easy thing as the caps over the headlight bulb had seized up. He then proceeded to replace both the one that we had pulled and the other, without even me asking. Im sure I could have gotten it done but would have taken me longer as I don t work on cars much. Appreciate the service!

  Chuck Schulman
a year ago
A great experience. Stopped in for a new battery and they had an excellent selection at Fairmount prices and installed it at no added cost.

  Robert Fraser
4 years ago
The people in this store need a lesson on customer service. Some of the staff will acknowledge your presence in the store. and then proceed to hide in the back, till what I can only imagine as someone loosing a coin toss has to go back to the counter and take care of the customers in the store.

  Craig Wills
2 years ago
The Vine Street Willowick Ohio store exceeded my expectations again yesterday. A young employee, Bruce, came out to the car in sweltering heat to assess my situation and cut the vacuum hose to length and installed it in a very tight space. Store is clean, well organized and employees are attentive and friendly.

  Rochelle SL
4 years ago
It was a Sunday, my battery kept dying and I needed to use my vehicle Monday morning. I decided to start with a new battery since I knew it was at least 4 years old and NO repair shops were open nearby. Got a jump start and pulled in AutoZone, left the car running to run in and get a battery.The guy working was EXTREMELY helpful! He brought a gadget out, tested my battery, alternator and a couple other things quickly with it. Found that it was likely "just" the battery and probably not anything more. I cut the engine, went inside and bought the battery, then they installed it for no extra fee, quickly and right then!Car started right up and has been running fine since. Thanks!

  Robert Schulz
5 years ago
Thursday morning at 8:25 a.m. on August 30th I stood in an empty store while the only cashier was on the phone with management for about 8 minutes while I patiently waited just to have a code checked so that I could purchase the right parts I'm pretty Disturbed then an employee could keep a customer waiting for 8 minutes over a phone call with his own management! training would require that you hang up the phone and take the customer! very disappointed

  Kathy Pesta
a year ago
If you're a female, I'd suggest going some where else or you'll have inappropriate comments said to you and then be told how they'll handle it but refuse to have the man who said the inappriate things to apologize personally. Give your money to a place where they respect women!

  brad cleveland
3 years ago
I can't remember the guys name who helped me with my purchase but he saved me money and made me want to come back here everytime he gave me excellent service he's on point with the products knows how they work and did me right I'd come back as long as he's there thanks brotha....... That headlight cleaner worked excellent my man I'd recommend that to every one I may need to know if I can use it again after awhile but he was right I used in right after I got it and it's like they are almost see through again very impressive and the headlights work great much better with clear lenses thanks again

  Robert Cobb
2 years ago
I walked in and asked if they can change headlight bulb he said sure. Took my money and told me to have a nice day. I asked again, can you change it for me. He said yeah if it s not that hard. He walked out, looked at it for one second and said yeah we can t do that. ITS TWO SCREWS! Please if you don t know anything about cars don t get a job at an autoparts store!

  F.c. L
2 years ago
The store manager Stephanie gave me the absolute best customer care I have ever gotten at an auto parts store. She went out of her way to make sure I got the part I needed and for sure made my store loyalty to autozone. Oftentimes I will get advanced auto and autozone confused but after receiving the the amazing service from Stephanie today I won't confuse the 2 in the future.she has set the bar pretty high for their competitors. Thanks chesterland autozone!

  Howard Brandt
3 years ago
My girlfriend and I were in an accident in the parking lot here. The staff were unbelievably helpful to us . They called the police brought us chairs to sit on and water. They went above and beyond great service. Can t thank them enough.

  Chad M
3 years ago
Some of the staff knows what s going on. I called to ask if they had crush washers for my 2019 car and the guy who answered the phone sounded like he was chewing the whole time and spoke with marbles in his mouth. Then told me my car is to new and that part doesn t exist. Called a different autozone and found it no problem.

  William Fenshaw
2 years ago
Anytime I call there and I talk to the young African-American man on the phone he asked me what I m looking for and then after I tell him he ll put me on hold or he gives me an attitude because I didn t give him the proper greeting this is happened numerous times I own a business that uses lots of vehicles I buy lots of parts and I don t get them from you anymore because this guy is attitude on the phone. It s the AutoZone in Chesterland Ohio. And right now it is 3:50 PM on Wednesday and he s there now.

  Jack Van Antwerp
4 years ago
I'd give Them six stars if I had the option

  Kyle Johnson
6 years ago
Their quality of product is garbage. Beware, their price matching is also not price matching. I contacted them on the phone and asked if they price matched ROCKAUTO, they responded yes, but we will charge you the shipping that ROCKAUTO will charge you. I went in with ROCKAUTO'S invoice printed out, with shipping included, 1-2 day delivery. They tried to charge me the express shipping rate that would have tacked an extra fifty dollars onto the price. This is not price matching, this is a greedy way of trying to make an extra dollar for no extra work. I highly recommend ROCKAUTO! They delivered my product the next day and I saved sixty-seven dollars.

  cade yandell
8 years ago
I mean it's pretty good here. Yeah I'm an employee but they don't pay me enough to lie. Pretty friendly and usually help customers in a timely manner

  Gilbert DiSanto
a year ago
Friendly, knowledge and courteous staff. Helped us find what we needed without the dreaded upsell.

  Denise
2 years ago
I called and asked if they had what I wanted. They did. They were wonderful and brought it out to my car. They were very helpful.

  Chad Ballash
a year ago
Good staff relative to other stores. Very helpful and friendly.

  John Miller
6 years ago
Well I was able to spend 2 hours visiting three AutoZones that night before I found a functional caliper out of the box. First one was found while wrenching on the FJ. The other was found on the counter before I left the store. The banjo bolt would not thread into the rebuilt casting of the caliper. Called the three store for them to test it out before I drove to their store. Be Leary of the 19-B-2727.

  Brock Miller
11 months ago
Very nice. Came here to have them reset a code.

  Darq onus
3 years ago
Great place, well organized, and super nice people. Helped me find what I wanted and got me on my way in under 5 minutes!

  Dan Piunno
6 years ago
The basic brake pads are the same as the lifetime warranty pads they just sell you a better box with a warranty mine more out 9 months

  Anthony T. Valvoda
2 years ago
Great friendly service,checked and replaced my battery. Will return for more parts.

  gayle martin
5 years ago
They are usually helpful, answering questions and installing hard to reach replacement bulbs.