NAPA Auto Parts - Chagrin Valley Auto Parts - Chardon

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chuck Bunnell
3 years ago
Staff is helpful and you can still go in the store. My usual place only takes phone orders now. And the discount auto parts stores are only good for oil and wipers. Though I was disappointed to see China as the country of origin on my expensive boxes of lugnuts.

  Lewis Zaj
2 years ago
AVOID THIS LOCATION AND SAVE THE HEADACHE!!I purchased a steering gear box yesterday. I returned my core to the NAPA Chardon location last night. Instead of giving me my core back they charged my card again for the core so now I've paid 2 core charges 285 and I've already turned my core in. The location said they can't refund my money. This is absolutely unacceptable. the store manager that was helping at the Chardon location this morning said there's nothing she could do to help. after she got upset and started crying and now I'm stuck waiting till who know when to get my money back.

  Dave Sparks
9 months ago
Great service with Jeff , he definitely makes it happen!! Had all the parts I needed! Thank you

  John Pflueger
6 years ago
To NAPA, you re full of it, there are witnesses who heard you swearing at her, even after you were asked not to speak like that in front of a 5 year old. The windows were half down, it s been overcast all day, not in the hot sun . This also happened at 10am in the low 70 s. Quit acting like a self righteous taint stain and backpedaling. You were wrong. And yeah, the dog was panting, because she s a 120lb mastiff.Also, she wasn t in the coffee shop , she was on the patio so she can keep an eye on the dog. Want to deny that? Because she posted pics of her daughter on the patio eating.

  napa
6 years ago
to the post by MIKE HALE & DON KUCHARSKI tell what really happened.the reason she was approached was about the dog in the back of the car with the windows barely down 2in. in the hot sun panting away.WHILE SHE WAS IN THE COFFEE SHOP NOT NAPA.and dont forget to tell about the dog not being able to get to the open windows from the grate blocking it in the back.we listened to the dog bark at least 10min. there was ABSOLUTELY no foul language used.i was told 1 time to not follow her as i was walking back to our store.who ever called was asked to wait as we were busy and after numerous F-bombs to us they said no and hung up. WE HOPE THE DOG IS NEVER LEFT LIKE THAT IN THE FUTURE.

  Ronald Kruty
2 years ago
Great quality parts. Knowledgeable parts counter. Great for old chevy trucks. I was able to find even the o rings for the cooler to radiator lines. Just a great parts source!

  Mike Hale
6 years ago
One of this stores employees followed my daughter and my 5 year old granddaughter to her car verbally assaulting her after she continually told him to stop following her, calling her a f'ing moron in front of my granddaughter! What a fine example he sets for NAPA! You have lost a ton of business over this one! You can delete this all you want, corporate has been written to by many people. You should have talked to me on the phone!The lies you continue to spew are nothing short of amazing. You left me on hold for 5 minutes while you clowns discussed if you wanted to talk to me, then you come back on and say "We're both too busy to talk." So after I told you what a mistake you made treating my daughter that way, without any "F-Bombs" I hung up. You scared my daughter and my granddaughter, you are flat out scum!

  ryan hruska
5 years ago
Went in to purchase a specific type of paint, the only other place that had it was O'Reilly Auto parts. And I purchased all those ones, NAPA is a barron waist land of over priced stuff. I paid ten bucks a can at O'Reilly, and at NAPA.......paid twelve. I was not greeted as I came in or offered help. I knew there was a reason I stopped going to NAPA 15 yrs ago

  Steve Erdman
2 years ago
Went in looking for routine maintenance parts for my truck. They got me everything I needed, and we're super helpful and friendly in the process.

  Miles McLean
10 months ago
Different pricing...one day take aaa discount then another day they dont???

  Jeff Dean
a year ago
Great customer service; friendly and knowlegeable. Always find what I'm looking for. Highly recommended

  Micu Bob Preh
3 years ago
Plenty of stuff for the professional and amateur auto mechanics. I would say that they also carry a wide assortment of work truck materials as well.

  Jordan Bethel
5 years ago
Mr Mixer shouldnt talk, he practically ruined the madison ohio napa, wonder why so many customers in madison hate him.

  Gregory Tomsich
11 months ago
Very well stocand neatly arranged part store.

  Clay Hardy
5 years ago
Pretty helpful. Came out tested battery, let me borrow tools when my kid took mine and helped me install when it was freezing out.

  Mike laster
5 years ago
Prices are to high other ones are much cheaper same thing I went in for was 33 dollars ibuy them at another store 24 dollars

  Dan Reel
3 years ago
The new owner is Super Professional. Parts orders are accurate and delivery is timely.

  Cecelia Watson
4 months ago
All yr car needs are here

  Don Kucharski
6 years ago
Employee at the store called my niece a f*** ing moron in front of her 5 year old daughter.

  Joseph Radcliffe
5 years ago
Looks like they are firing up. I'm not from here I'm from North Lawrence. Would suggest they put a garbage can out front.

  Tom Ludick
4 years ago
Bearings and seals for ford tractor over night 8AM Delivery.

  John Dorsey
5 years ago
Very helpful very good at finding hard to find parts

  christopher Marshall
a year ago
Avoid this location it s just a headache

  T Bone
4 years ago
Good prices and great inventory.

  Michael Pojman
3 years ago
Great customer service.

  Deryl Byers
2 years ago
Always great service.

  Brian Lutz
6 years ago
Helpful, friendly and dogs

  Debera Roller
a year ago
Helpful