Interstate Towing & Transport Specialists, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  John Turano
3 months ago
Interstate towed my disabled vehicle from Chardon to Willoughby. They were very prompt in getting to my car. The driver, Chris, was extremely friendly and courteous, and very knowledgeable about what he was doing. I would highly recommend this company for any towing service.

  Brycey Socks
8 months ago
They showed up fast, loaded my car fast , drove it the shop and even gave the keys to the lady at the front desk. The best part was it was the best price I ve ever paid for a tow. I recommended them to my friend the next day who needed a tow. Bryan Sumey was my driver, great guy !

  Ed Potts
7 months ago
My car broke down and I called Interstate,and was told they would be there within the hour, they were here in 20 minutes, had my hooked up and gone to the shop I use. Great job and Wayne was very professional. Also less expensive than a local service I had to use for a shorter tow.Thanks Guys.Service: Car towingService: Car towing

  David Lutz
8 months ago
I m half and half, the service from the guy that did the tow was great but the reason I don t give 5 starts is because over the phone I was quoted $110, but after it was all done and I was posting I asked the guy how much and he said something a little over $160 . Just more upset with the big price change especially since it was within a small city limits, the mileage was very low

  Pete Koma
7 months ago
Buck was the best man I could have hoped for in a bad situation. Arrived was faster than quoted. Knowledgeable about Teslas. He went above and beyond Really helpful. Thanks!Service: Car towingService: Car towing

  Matt Frank
a year ago
Don t call these guys if you re in any kind of hurry. They told me 45 minutes to come unlock my car. Called them after 50 minutes for an update and was told the sheriff had an emergency tow and would be there soon. After another 30 minutes I called and they said 15 minutes. Canceled the service after that. Completely unprofessional.Service: Car lockoutsService: Car lockouts

  Rebecca Baker
4 weeks ago
Very quick response and very nice. Easy to work with.

  CHASING ALASKA
a year ago
Called at 6:14am this morning for a tow, the dispatcher said ok, give us 50mnts. It's only 30mnts away. I said ok, at 7:30 I called asked where is your driver, he said oh, he was half way there and got pulled off your route cause the police department called us and needed us for a crash.They never called me to tell me that, I had to sit another 90mnts before someone finally showed up to take vehicle to mechanics 21milrd away for $176. They could of been a little more flexible on the cost since they didn't call to tell me and made me wait almost 3hrs for a tow I won't be calling this people no more.Service: Car towing

  Shay Maine
2 years ago
I do not recommend. I have used this company s services many times in the last 6 months. You d think customer service reps would know how to speak with people who are dealing with the stress of their vehicles breaking down.The first incident involved the black woman (I never hear a name when they answer, suspicious) she could not handle the phone call professional & handed the phone to the white lady who then had me repeat everything all over (this is aggravating as I m trying to get towed).This time the white male answered the phone, told me the 1st story, interrupted me to ask if he can continue speaking, continuously! He wouldn t let me (the customer) speak. He repeatedly told me the 1st part of the story (I know!) I am calling about the ending results. The question was, where is my vehicle? It s being towed as we speak Why was I not contacted yesterday that it wasn t being delivered? & the main question: why was I charged almost $400 yesterday when the service never took place? Continues to tell the 1st part of the story without answering my questions. Puts me on hold to answer other calls & not deal.I call back the black woman picks up, she won t let me talk, tells me to listen to her! Tells me the same thing white man told me, I continue asking my unanswered question that no one is listening to. She hangs upI call back & get the white lady, she started off with smart remarks. I told her she did not answer my question & I told her very clearly what my question was, she finally answered simply. Then apologized for the terrible customer service I ve received after I expressed how I felt about it.

  Chris
8 months ago
I locked my keys in the car at a Plaza on the Ohio Turnpike. A truck arrived within the promised time and I was quickly back on the road thanks to Jesse.Service: Car lockoutsService: Car lockouts

  Sioux Richter
2 years ago
We were towed within 40 minutes, around 4am. Driver was excellent! Prices were fantastic. I will not hesitate to call them if I need them again.

  Trevor Farmer
7 months ago
Myron, I believe was the man s name and he was outstanding and obviously very knowledgeable in his field and should be commended for the work he does.Service: Car towingService: Car towing

  Casandra Knezeak
3 years ago
My car had been stolen. Thus company recovered my vehicle and took it to a secondary lot that was over an hour from my residence! Towing was astronomically high because they choose to take the car way further than necessary. Customer service reps are polite but it takes FOREVER to get the info your looking for. Not a pleasant experience.

  Sarah Trillo
2 years ago
368$ for the guy to come out to my semi truck with 15 gallons of fuel. I told them it was a semi and we needed fuel. Which means we need a minimum of 25 gallons, not only that, the guy didn't know where the fuel tanks are or how to prime the truck, he also had the nerve to ask for tools that he should have had, after we had already given them the efs check. So, my husband had to go out and help the mechanic do his job that we were paying an outrageous price for. Then it turns out the mechanic had given me the wrong price, so the EFS check wouldn't go through.They accused us of trying to stiff them for the job they didn't do, threatened to have our truck seized and impounded and us arrested.All while the work hadn't been finished.The state trooper showed up, told me they lied to him about what was going on and said money matters aren't his business.They had already been paid at that point and took off without finishing the job. Our truck still won't start so we are having to call TA.Service: Fuel delivery

  Michael Barron
2 years ago
Charged me $661 to tow my 15ft box truck 71 miles. When I asked how he came up with the price, he said he made it up off the top of his head. Plus charged me taxes for using my card and taxes for the tow on top of the made up price. Also took the rear axel out of my truck and didn't put it back so I had to pay to get it put back on. Only reason I paid was because it was super cold and they seemed like my only option at the time cuz my GPS was acting funny and wouldnt pull up anyone elseService: Car towing

  Hero Hunter
2 years ago
They Took my money and ran. Didn't do the job and Threatened me. Seems I'm not the only one. I wont be using them again. Avoid them at all Cost! Call a company that knows how to treat you like a human being and with maturity.Service: Fuel deliveryService: Fuel delivery

  Connie Pierce
5 years ago
These guys are THE BEST!! I broke down and called them for a tow first their price was extremely affordable , second they got to me in less than 20 minutes , third, the driver was very personable, quick, and courteous!I would definitely recommend them to anyone!

  Nicholas Schneider
4 years ago
my first time ever needing a tow, when the transmission went on my truck on i90. gave them a call, said 30-40 min and they arrived as expected. quick load and drop. less costly than i had feared.

  M Tackett
2 years ago
Was helping an elderly woman with a broken down vehicle in dollar general in hambden who forgot her cell phone and called this business to get her towed home. I must say a fellow named Tim who answered the phone was the most rude, unprofessional person I have ever spoken too in a service business. If a person hates there job as much as this to treat someone who is calling to employ the company services, they should simply find another job. A dispatcher, one would think, would provide a touch of decency or respect, compassion would be a stretch, to the customers that call them, given that most folks only need a wrecker service seldomly. To most this would be a stressful situation. A dispatcher is the first line of representation to the company and in this instance I nearly feel terrible for the elderly woman to have to deal with people like this if that was truly representative of the company. Someone should buy some trucks and start a towing business here in the area, you wouldn't have much competition. Call someone else unless you want to be treated as an inconvenience. Bear in mind I had no money or skin in the game here other than the opportunity to witness this company's service skills.

  Herb Fulger
8 months ago
Very prompt extremely courteous I dealt with a very nice woman at the OT 140 rest area

  Tyler West
11 months ago
Best service around! There drivers are very kind and are always on time! Will use again.

  Jeff Murray
5 years ago
Ethan was easily the safest and most knowledgeable tow truck driver I've ever had. Most people scrape the front end of my car a little, but he never had less than 3-4" of clearance. One of his co-workers even came to bring him longer boards to make it safer, and they were both very likable guys. I will be using Interstate for every single tow I need from now on, no question. If that wasn't enough, their rate was cheaper than other places I have dealt with.

  Patrick Fleming II
2 years ago
Guys new there trade. Can hooked up in a short time and we we're off. Safely delivered my truck to its location without any damage. Very professional spot

  Tim Gressley
8 months ago
The owner of this company gets out your information so you can lose your job they should have never gave out my information to my company thanks again for giving me fired

  Tyson Dinda
8 months ago
Highly Recommend! Very professional and reasonable. Best towing company aroundService: Car towingService: Car towing

  Sherry Leasure
8 months ago
Very nice people and they arrived quickly to tow my car!

  Andrew Yarger
a year ago
Excellent service, very fast, and professional. Their equipment is awesome. Could not have asked for anything better.

  Domineck Heron
4 years ago
I have been here many times before and as far back as when they opened the first one in mentor. This time it was so bad. I had the chicken broccoli Alfredo. The broccoli was so ha d like it was never cooked and the pasta was gummy and all stuck together like under cooked. I never send things back. We were there for a 96th bday event and did not want to be the attention but trust me if Joey was there I would have mentioned to him on the side as this was not to his high standards.

  Nanety bower
a year ago
Very very unprofessional company.. scheduled twice with them to get a delivery hauled and both times they made up some excuse why they couldn't do it.. after we already had it scheduled.. terrible customer serviceService: HaulingService: Hauling

  Afabiny 7
5 years ago
I very much wish that there was an option to give zero Stars. I had an accident and had my car towed. I wasn't even given the option of where my personal property would be towed. So not only did my car go to a garage that I can't stand, (highway garage in Bainbridge) but they also charged me $300 to tow it there. $150 for towing roughly 150 yards and $150 to sweep up a few parts and put some kitty litter down. They were also pretty rough with my car I might add. Do not use this terrible service.