Guess Ford, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  jani middleton
2 months ago
Comfortable waiting area.Purchase price of new tires disclosed well before purchase. Associates kept me informed of waiting time. Beverages offered.The folks at Guess Ford treat us more like family than just a transaction.We took our little dog with us and she was welcomed .Jessie and Rachel took good care of us.

  Debra Montgomery
a month ago
No nonsense, just straight forward service. Very friendly and helpful above and beyond what you might expect. Will and have told everyone that is thinking of buying a car to go to Guess!

  jerry cline
4 months ago
Great service by good people.The sales manager Ray is first class and Ronnie and Jessi in service are top notch.Great people to deal with and the owner Mike Guess will go out of his way to make sure the customers are treated properly and fairly.

  Brian Clark
a month ago
Service team was great! They were able to quickly find an opening when I arrived at the wrong day/time for an appointment I thought I had that day. Always great and courteous service!

  Timothy Carnahan
5 months ago
Purchased a new Ford Escape. Guess Motors did an excellent job of handling all the details. Closing was very efficient. Always enjoy working with this team. Dennis Schurr was very helpful in obtaining credits and rebates offered by Ford. An excellent transaction.

  Sherrie Rogers
6 months ago
This was my 6 the windshield wiper appointment. Every appointment they said I needed a specific part. I had the appointments and paid the bill and the wipers didn't function correctly. They said they were sure I needed this part and quoted a lesser cost. I put off doing so bc this puts me over 700. In cost of wipers and each time I get my vehicle back and the wipers work worse worse and finally I was repeatly told this last appt and part would surely finish the wipers repair. They don't work. I was told now that they don't work it's bc I don't have a factory windshieldand I should trade my vehicle in. The people are not pleasant .I was also told my appointment was for an hour and a half and when I arrived they said I couldn't pick my car up until later in the afternoon.If they had initially explained I would not get my vehicle back until nearly closing time I would have made arrangements but they don't apologize for the misinformation either. I will not go back to Guess motors and when I was saying I was unhappy they didn't even acknowledge I was speaking. Just looked at me. I had to pay for a part and service costing $455.74 they assured would fix my wipers. They are not curtious, they said workers didn't show up for work was why I couldn't get my vehicle back timely but they didn't apologize for any inconveniences.I have never heard of paying for parts that you are told to get and it was not the problem and or did not lix the problem.i don't understand why they didn't repair the wipers in one appointment even if I had to leave the vehicle for a few days.?

  edward romano
6 months ago
I liked my sales agent Julie ,I originally signed for Ford CREDIT but they sent out several applications to finance companies.I did not appreciate that because it lowers my credit.I know they get kickback from these companies.For that reason I may never use GUESS AGAIN.I ended up paying cash for vehicle so no need to send out apps.The apps were sent by Guess Financial.They never really cleaned vehicle before delivery.Smoke inside windows and was not cleaned properly.

  Alan Smearsoll
9 months ago
This was the best car buying experience I have ever had. Julie was a great help and there was never any pressure. Although it is a drive for me, I will do business with them again.

  Arthur Pierce
a year ago
Purchased a Immaculate 2017 Ford Fusion Platinum Hybrid from these guys. Dennis was amazing and the whole team was very welcoming and made this purchase a breeze. I contacted Dennis online he contacted me because I lived 1hr and 20 mins away. We worked on a deal and when I arrived everything was ready to go. Took a test drive and signed the paperwork in 1 hr and 20mins. Excellent car buying experience. Thanks Dennis and thanks to the team at Guess Ford!!!!!!!!

  Pete Morris
2 years ago
Great family operated auto dealership! Julie, our salesperson, was one of the best I have ever worked with. She was extremely nice, patient and gave us the best deal out of all the dealers we contacted. They even delivered the new vehicle to our home and picked up our trade. Was an easy buying process, with great customer service. Kudos to Ed who delivered our new car, took care of the paperwork and took our trade. One of the easiest car transactions we have ever done. Thanks!

  jim
11 months ago
I had been searching high and low for another Trans Am and to my surprise a car dealership out in eastern Ohio just happened to have one. I sent them an email about the car and waited for their response. The very next day a salesman named Mike Gleich contacted me about the car. I asked for specifics about the car because I was pretty sure I knew what they had sitting there. I requested the RPO codes for the car and it turned out it was exactly what I had thought that it was but I had a few more things that I needed to verify. Mike had told me that someone was looking at the car as well but without the information that I was still seeking I wasn't ready to pull the trigger just yet. There are all kinds of after market parts available and without being able to confirm everything just yet I wasn't ready to commit to purchasing the car. I told Mike to go ahead and let the other guy have it. Surprisingly a couple days later I got a phone call from Mike saying that he had backed out for some reason or another and with that extra time allowed I was able to confirm what I thought that the 1994 Trans Am was actually a 1994 Trans Am GT. 1994 was the Trans Am's 25th anniversary year and they made 2000 White with a blue stripe anniversary editions TA's in 1994 they had a product run of a GT model that had only been offered one time between 1969 / 2002 of the production year of the Trans Am. The color was a mid year color run and what really sets this one apart is the Ram Air hood. There are two ways to verify the hood to see if it's factory or aftermarket. A combination of RPO codes that the car had and a production number stamp under the hood. I knew the RPO combination was there so I felt safe going for this car. Once the car was delivered I popped the hood and went looking for the factory stamp and after a little looking...I found it ! The color is unique Medium Quasar Metallic Blue + GT package + Ram Air Hood. The color makes that car 1-195 and the factory Stamped Ram Air hood makes it one of no more than a total of twenty that made it out of the factory doors in 1994. Unfortunately the Ram Air hood was just an added style feature in 1994 that Pontiac placed on a total of no more than twenty GT models and no less than ten.Living ten hours away I wasn't able to lay eyes on the car until it arrived. I immediately parked it in the garage and went to work. I inspected the interior...spotless ! Exterior...9 out of 10 it has one spot where someone had used touch up paint but it's hardly noticeable and the car is a 1994. I laid the crawler down and went under the car and let me tell you...I was in total disbelief. It's so clean under the car that you'd swear that it has never seen bad weather. Zero evidence of any rust , break lines looked brand new, undercoating in the places that matter the most on these cars and you can still see the after spray on the underbody and it looks as clean as the day that car was driven out of the factory.Take into consideration that I traded a 2002 Corvette with just a little over 16,000 actual miles and that I purchased this car site unseen and it showed up in the immaculate condition that it is in. I'd say that Guess Ford is one of those few mad far between dealerships that will give you a great deal and most importantly...you can trust them to be 100% completely honest with you. I asked for multiple pics of the car and always immediately received them along with a few questions about the car and always received an immediate answer and if they didn't have the answer they'd get the answer for me.Thanks Mike for helping me out along my journey in finding my fifth Trans Am and most likely my last. I absolutely love these cars and this one is perfect. I've received more compliments on this car over the short time that I have owned it than all my other sports cars that I've owned over the years and there are plenty.In closing I will say that anyone who is looking for a car should give Mike a call and give Guess Ford a try. And the 2002 Vette I traded in is immaculate !

  betty Eileen Arbogast
a year ago
My vehicle had to have the transmission replaced. I m thankful I had purchased the extended care warranty. Although it took a while the service department kept in touch (thank you Jesse) informed me of the progress and I was provided a vehicle meanwhile for my use. My 2014 GMC is in great condition now.

  Katelyn Bowers
a year ago
No stars is more like it ...just Awful awful awful experience.First experience engine went out not even a year later.Had to trade towards another car and pay extra money I had to take a loan out for and they only gave me one option and I really needed a car so I took it. That car then had a bad transmission, cost me couple grand to fix. Next thing you know I take it in for tires and 20 other things are wrong with it and I was told to just get a whole new car. Never again !!! Never

  Sherry Kincaid
a year ago
A great dealership to deal with. Dennis went out of his way to follow up on questions. my only regret is that I don't live close enough to use their service department. When I am in the market for another vehicle, I will certainly check with them first.

  George Zadanski
a year ago
To the crew at Guess Motors: I've been watching posts from the Bronco 6G forum for quite some time now and I just want to say that your team is tops with me. Y'all stayed involved and updated in my order. I've been seeing individuals that have orders with their chosen dealerships being left out in the cold and uninformed as to what is going on and the status of their orders. My hat's off to all involved in our purchase. We want to wish you all a Merry Christmas and a Happy New Year !!!

  Ashely Mcnutt
2 years ago
Thank you Julie for helping me find and finance a new, safe, reliable car at a great price!! 10/10 knowledgeable, friendly staff. I walked in with pre approval from my credit union, but left with financing at almost half the interest rate my credit union offered, AND got a GREAT price on my trade! I ll return for quality vehicles and service again and again.

  Robert Weller
a year ago
Found a truck really close to what I ordered on Guess Ford s lot. Contacted them and put a deposit on it right away as they were not asking over MSRP. Staff were friendly and patient with us as we had to arrange to make a trip down to see them a week later. Buying process was excellent. If it wasn t for the fact I live in Michigan, I would buy all my future cars from this dealership.

  No Name
a year ago
The parts department is probably the most helpful place to me at the guess Ford. As with any other dealership I would not recommend using them to repair your vehicle unless you have some sort of warranty through the purchase of a vehicle. I wouldn't recommend taking anything there on a recall notice. The people in the front office clearly have no idea what they are talking about they are just reading from a paper submitted by the mechanic. It's always best to speak to your mechanic directly. I have never purchased a car from them. I have never had them do anything to any of my vehicles mechanically. All of my experience with this company is from delivering and picking up vehicles that my employers are sending there. I have ordered parts there for my own personal vehicles and they always order the correct part , the part usually arrives promptly and I have no complaints. I would suggest if you need a Ford dealer for whatever Guess is there in Carrollton and is likely to remain for a long time to come.

  Mark Foden
6 years ago
My experience at guess Motors was excellent Mark waited on us with expertise very well with Communications and the selling of cars at guess Motors I would recommend them to anybody

  Dan Gohr
2 years ago
The staff at Guess Auto were extremely courteous and professional. From Dustin in finance to Julie, our sales woman, the entire process was smooth and they all made us feel very comfortable and welcome. No games or gimmicks. Just straight forward, honest answers and suggestions. We will definitely come here again in the future for other vehicles. Great job to Ray and his team!!

  charles m
2 years ago
Mike and the team were awesome. Drove 2 hours to purchase my vehicle and it was worth every minute. Highly recommend seeing Mike. The gentleman that took care of me afterwards was awesome as well. They seem to have a real family atmosphere. This is how all dealerships should be!!!!! Both gentleman have been there a long time. That shows a lot. I would give this place 100 stars if I could!!!!!!!

  Judith Goebeler
a year ago
Very nice to me as I can t get my windshield cleaned on the inside and asked for a favor to be able to clean it for me and they cleaned the inside and outside! My radio phone was messed up and the gentleman explained to me how for it to not happen again! Thanks so much as it made my day.

  V Bair
5 years ago
The best vehicle buying experience I have had. Everyone at Guess has a great customer focused attitude. My salesman Dennis Schurr was very low pressure and it was obvious he cared about me getting the vehicle I really wanted and the accessories I requested. Dennis made me feel like a friend. Guess offered me a great deal on my trade and a very nice package on my new truck. I am super pleased. You can't beat the lifetime engine warranty I was given. I don't know how the Guess family maintains such a wonderful staff but they should be very proud of them.

  Russell Fish
2 years ago
I have bought 3 vehicles from Guess Motors. Ray F. was an exceptional help with all 3. Everyone that I have spoken to there was very friendly and attended to my needs. If you are ever looking to buy again please check them out!

  Frank Cole
4 years ago
First time shopping here and was extremely satisfied. Our sales person , Dennis Schurr. was the best. He was friendly and honest and showed us what he could do on the vehicle we had chosen. By far the most pleasant transaction I have ever had buying a car. They treat every customer with respect and truly make you feel welcome.

  Georgann Ondusko
2 years ago
I actually purchased a pre-owned vehicle. My experience was exemplary! Mike G is very professional, and Jessie in the service is also as well as helpful. I am quite pleased with my 5 STAR experience!Services: Auto detailing, Auto interior vacuuming, Car waxingServices: Auto detailing, Auto interior vacuuming, Car waxing

  Jeff P
4 years ago
This was the first time in my 70 years that I can say the auto buying experience was enjoyable. Everyone was very friendly and helpful. Our salesman, Michael Postel, went above and beyond what he had to do. He actually went out and gave detailed evaluation of the vehicle I wanted. The vehicle was beautiful and they detailed it to perfection. Every other dealer sprayed undercoating to hide rust, Guess didn t and that was impressive. We paid $1000 more for this than the one we had considered. In return, we received a $5000 better vehicle. Thank you all so much for the help and buying experience.

  Luke A. Radziminski
3 years ago
It was after a two hour trip to Ohio, multiple phone calls, working out the financing, and being within twenty-four hours of picking my truck up that I got a bad phone call from Mark. They said that the truck was wrecked by an employee and needed to go to the body shop for a week. To my surprise they still wanted me to pay full price for the truck. One of the selling points for me was a clean CARFAX report with no wrecks. I was still willing to purchase it for a price drop but they argued it was still in brand new shape. I tried talking with them but made no progress. The deal was almost closed and they could not even work with me an inch. After trying to negotiate I was put on the phone with the Ray and he asked me, "Do you want the thing or not?" That is when I hung up on him. Not a way to talk to people. This was a very poor experience.

  Rich Warner
4 years ago
I have purchased 3 different vehicles from Guess motors now, and each experience has been hassle free with no pressure to buy, and helpful staff. They also do follow up check ins to make sure your satisfied with your purchase, and try to get you financing for any situation thru several banks. I appreciate Ray and Dennis both at Guess Motors, and feel lucky to have found such a nice dealership to deal with. I d recommend giving Guess a try to anyone looking to buy a new or used vehicle. Great experiences each time!

  Randall Pierson
a year ago
Julie Shockey is absolutely the best salesperson that my wife and I have ever dealt with! What a great experience we had buying a new GMC Terrain this past Weekend. Everyone there treated us like family, so refreshing to work with people in an atmosphere like that , a rare thing in 2022. I bought my 1st new car there in 1975, and now in 2022, I will not ever go anywhere else! Thanks everyone, especially Julie Shockey, Risa and I gained a life long friend!