Kempthorn Motors

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rafael Villalobos
a month ago
We had an excellent experience buying a beautiful Mercedes-Benz. Everyone was very nice and extremely professional. They also were very good at their jobs.

  Alejandro N
4 weeks ago
I had a great experience at Kempthorn Motors! From Rachel sending me photos and video of vehicle to Jeff in sales who helped me understand what I was buying. Also Donnie in finance made physically purchasing the car a breeze. From start to finish the process was quick and easy. Already looking forward to my next purchase!

  Jennifer Black
5 months ago
I am very happy with the car buying experience with Rod! He was available for any questions and concerns I had. I had been looking for a used Journey for awhile and I am very pleased with my purchase.

  Teri Hammond
2 months ago
Our Company just purchased a vehicle from Kempthorn Motors. The level of service we received from Dwayne was absolutely unparalleled. He made the entire process extremely easy. We couldn't be happier with the purchase and the service we received. The way we were treated by this dealership blows away any other dealerships we have ever done business with. I very highly recommend Kempthorn Motors for your next vehicle purchase!

  Caitlin K
10 months ago
Best car-buying experience EVER!! Very honest, friendly, and accommodating. Never pushy, like some well-known car dealers. Jeff and the entire team go above and beyond to make sure every car is pristine and in excellent working order before leaving the lot, and their customers are happy. Thrilled with my new Mazda and Kempthorn. Thanks again, Jeff!!

  Kathy Ray
3 months ago
A great experience. This was our second time purchasing here. Their service has always been good too.

  Steven Worthington
a year ago
The last thing that I told my salesman, Rod Nichols, before I drove off was that this was this most pleasant experience I have ever had as related to the purchase of a vehicle. Rod knew in detail about the vehicle I was interested in and was able to very effectively articulate my questions over the phone. After a 10 minute call I knew that this was the "right one". With the assistance of Tim Smith, sales manager, a deal had been stuck in about another 5 minutes. When my wife and I arrived there were no surprises. The vehicle was as expected, beautifully detailed, fueled up and was certified (1yr and/or 16K mile warranty). A quick shout out to Donnie Whittington (finance manager) also. I paid cash which helped a lot, but we completed all the associated paperwork in 5-10 minutes. I highly recommend the people mentioned above and the organization. One last note. This is a family owned and operated business and the family works shoulder to shoulder with the staff...I like that!!

  Rachael Molk
3 weeks ago
We had a great experience buying a volkswagon for my son. Jeff in sales was terrific. We've also had great experiences with their service dept. This is where we will come for our future car purchases.

  Alexandria Hooshmandi
6 months ago
My experience at Kempthorn VW was excellent! Troy was intentionally and determined about finding me the best car that fit with my lifestyle! He s efficient and made me feel like family! His energy made the process seamless! I plan on purchasing my future cars here! Very satisfied with my experience! Looking forward to sending my family and friends your way!

  Ryan Boettler
4 months ago
Smooth transaction, friendly service, and greatly appreciated JW, the sales consultant who assisted my wife in finding just the right vehicle to fit her needs. Thank You!!

  Attila B
2 months ago
Kempthorn Mercedes in Canton, OH - Great service, Rich in service takes the time to discuss your service and your needs. Once service is completed, Rich takes the time to go over the details with you and answer any questions. Also, when you approach the salespeople or service managers, they treat you with the same respect. I would recommend them to anyone.

  Amilah L. Johnson Williams
2 months ago
Rod, sold my son a car, very recently. He made his first, financed car sale, very seamless. He was very informative and educating for his first time financing. Thanks again, Rod, for making Derek 's life easier! Amilah

  Paul Lemmon
4 months ago
Just bought a used truck at Kempthorns. The experience was mediocre at best. I called ahead and the vehicle was ready for me to see when I arrived. I checked it all out and made an offer $1000.00 below out the door cost. I was declined and offered a free oil change. I asked if they would hold it for a day so I could discuss with my wife, and his response was "is the cost the issue" leading me to believe that now he is willing to negotiate. I was honest and said no the price is fine, I really just want to make sure my wife will like this before I buy it. The truck was priced very fair to begin with. I placed a $200 (refundable) deposit to hold the vehicle for a day until I could discuss this with my wife. Later that day I communicated with the salesman who told me the oil change was done and it would be ready at 9am and I'd be there for 30-40 minutes to do paperwork. All sounded good, I arrived at 9a the next morning ready to buy. I signed a few things and then they asked me to go over to the Mercedes building to finish some paperwork. We were an hour into this at this point and I needed to get going. Just before I went in to sign the title work and pay, my salesman came out and told me the cost was actually $50 more than what we agreed on. Pretty lame. I told him I had already wrote the check and I'm sure you can figure out a way to make this work. He did and I finished up paying and walked back over to the VW building and noticed the vehicle was not where it was and the keys we not on the desk. I asked the salesman who was there to reach out to the guy I was working with. He said they were taking stickers off the car and would be back shortly. I thought this was odd since the only sticker on the car was the one stuck to the inside of the window saying sold as is and the price hanging on the mirror. I already felt like they were trying to buy some time, but this confirmed it. If I had to guess they were changing oil, but I can't not confirm that. He shortly arrived and with the car and I drove home.Here's the kicker- When I test drove the car the day before I took it to a friends shop. We plugged in a scanner and checked for any cleared codes that could be an issue and put it up on the lift. My friend asked "what's that oil filter say" I took a close look at it. When I got home I looked under the car and it was the same filter. They very literally just changed the oil and left the same old filter in place. In my 30 years of working on cars I know this is a very cheap and hack way of changing oil. You just don't do that. I would rather them just tell me they don't have/ or are not going to change the filter. Just be honest.One of the first things they told me was the used car I was buying is a trade in and that they detail it and set on the lot. I was told they do nothing to it other than clean it. This was evident, and I was ok with that. As is means as is. I will say everyone I spoke with at the dealership was friendly. I would buy from them again if I had to. If you buy from them just set your expectations accordingly and make sure you look over what you are buying very carefully.

  Steve Anderson
5 months ago
Would like to thank Rod and the entire team at Kempthorn. We purchased a pre-owned autoand they made the entire experience painless. Nice to have these professionals to assist us in the process I wish you continued success. The auto was exactly as advertised and exceeded our expectations. I highly recommend this dealership.

  Andy Williams
4 weeks ago
Fantastic dealership! Do yourself a favor, if your are looking for a new or used vehicle see Bob Novak! He is hands down the best in town

  Frank Van Pelt
6 months ago
We've worked with Bob Novak for our first and second lease of a CX-5. He is great, no pressure sales.

  Carla Whitsel
2 months ago
These guys were amazing!! It was a fast and easy process! I got an amazing great deal and a great car!!!! Would definitely recommend going there if you are looking for a new vehicle!!!

  hannah seaver
6 months ago
I bought a brand new Volvo here 3 years ago. They are very nice here to deal with. I HIGHLY recommend coming here to buy a car. Never had any issues with service or feeling like they made stuff up to make more money. Very nice and considerate here.

  Arthur Frazier
6 months ago
My wife and I really enjoyed the buying experience at Kempthorn Motors. The general manager Tim Smith, sales consultant Donnie Whittington, and the Kempthorn owner went above and beyond our expectations with outstanding customer service. I highly recommend this dealership for your next vehicle purchase.

  Leigh Sills
a month ago
Amazing experience from beginning to end!!!! Jeff Sekoia ( apologies if spelled incorrect) was an absolute dream to work with and made everything smooth!!! He even threw in a new windshield no questions asked!!!

  James D'Angelo
2 years ago
Let me first say i wish i could give this company a 6/5! It was way more then an average car buying experience, this place treated me as if i was a multi millionaire. Jessica and Alisa went above and beyond for me and made the process so quick and easy it made my head spin! That was the BEST customer service ive ever experinced at any business, EVER, let alone a car dealership. As a small business owner i know that a company is only as good as their employees, and these are surely the people you want handling customers and helping your business flourish. Just like the cars they sell, this company is THE BEST, OR NOTHING!!!

  Todd Felmly
3 years ago
By far the easiest and most pleasant car buying experience I've had. Roger, Josh, and Ian are fantastic and wouldn't hesitate to recommend Kempthorn to anyone. Bravo!Update a year later - bought another Mazda (CX-30) from Kempthorn. Once again the buying experience was great. Up front pricing, no tricks, no BS. Entire process was quick and seamless. Very relaxing environment, if I were in car sales I'd want to work here!

  Tough Tabaj
5 months ago
Simplicity was put into the deal. Thanks to Rod and the Kempthorn Motor Family. Great service, trust and friendly staff made it a great purchasing event. Come and find your next car at this dealership.

  Jessica Yoho
a year ago
My salesman Grant and my finance manager Alisa were the greatest this is the 7th vehicle I have purchased from Kempthorn and they truly do make the whole experience easy, fun and friendly.

  Nikki Saxon
7 months ago
Picked up a new Tiguan today! I was lucky enough to have Troy P help me with the process. He said he was new there, but he exuded professionalism, friendliness and honesty. We had great conversations while getting all of the paperwork in order. Highly recommend Kempthorn. Ask for Troy, you won t be disappointed.Beep beep!

  Amanda Nash
7 months ago
I have a lot of good to say about kempthorn! I recently bought a 2021 mazda cx-30. They were amazing through the whole process. From test driving to taking the car home was a fast friendly process. I couldn t recommend them enough. Rod was so great and kind. This was my first car buying experience and it went great. If you are thinking of getting a new car give these guys a try!

  Leslie Schneider
3 years ago
During a recent out of state trip my Mercedes tire was punctured on the high way by steel spike. The alert system was quick to notify me of tire pressure change and activated "mercedes me" SOS while I was still driving on the Interstate. There was someone on the line quickly to assist & Emily @ Kempthorn assured me I could make it to my destination on my "RUN FLAT tires". We got to our destination safely. Thank you Kempthorn motors! What could have been a really crazy ordeal during covid-19 travel times turned out fine just fine with the help of Kempthorn Motors.

  scott sandbrink
6 months ago
Tim Smith sat on my Mother's check for her car for 11 days then mailed it after we called July 28. He had said 5 days on July 17. we got it August 4th. This is how they treat an elderly 20+ year customer.They blamed it on the mail on my first call. My second call they still didn't know where it was but could we just wait a few more days. My third call the finance lady confessed what had happened after not returning her promised call. Tim left it sit....Edit 10/10/2023: She's still not heard from you...

  Jodene Lali
10 months ago
Great experience from start to finish buying our Atlas! No pressure sales and Ruth took the time to fully explain all of our new vehicles features. Very happy customers! Definitely recommend putting your trust in Ruth's capable hands

  Tracy Bell
6 months ago
Jeff went that extra mile we as consumers expect, I did not have to request the car fax he placed it before me as I sat with him. Jeff explained everything in detail, so professional. My next vehicle I will not hesitate to stop at Kempthorn.