Suburban Auto

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Melissa McLaren
7 years ago
While taking a cross country trip our vehicle overheated and the transmission fluid burned up and spilled over. It was 95 degrees on a Saturday afternoon and we were stranded. Hutch's towing towed us off the Ohio Turnpike and we stayed two nights at the Quality Inn across the street.I called Suburban Auto first thing Monday morning. Dave was very accommodating and got working on our vehicle right away. He was finished in just a few hours and did a very thorough job at flushing all the burnt gunk out of the car. When I thanked him for working so quickly he said he put himself in my shoes and thought how he'd want to get on his way home right away. I really appreciated his thoughtfulness and empathy to our situation as I was still two days from home and had two children and a dog with me.The car worked just fine all the way back to Connecticut without incident. I got in to see my regular mechanic a few days later to check the vehicle over. He said Suburban Auto did a great job.Thanks again!

  Kathleen Novak
6 years ago
Following a problem on the Ohio Turnpike, on our way to Chicago, our car had to be towed to Suburban Auto. What could have been a 2 or 3 day stay waiting for repairs was resolved in less than 24 hours. The service provided was exceptional and we greatly appreciate that Suburban realized the urgency of our situation. Highly recommended.J. Novak - Chicago, IL

  Alan Tolmich
5 years ago
it seems like from what I can see another customer from Connecticut also met up with Dave after car trouble. Dave is honest and thoughtful, I had to leave the car behind as I was driving it to chicago for my son to use. My timing belt went out 4 months after being replaced by someone local where I live. Dave helped me get my car back home where the local service establishment will fix (after dave diagnosed, as the cause), My car was kept on his property without cost while my local guy arranged shipment back home. Cannot imagine having a better experience given the problems I had that day. Dave I owe you a ton.

  Stacy Rosendaul
3 years ago
Suburban Auto replaced the timing belt and the water pump on an '04 VW Jetta in the time quoted. These guys are excellent mechanics who know their stuff. I highly recommend.

  Greg Burkholder
6 years ago
Suburban has worked on my A4 several times and I have always found them the be straightforward and honest. The one time there were issues, they stood behind it and made it right.

  Matt Huard
6 years ago
Highly knowledgeable staff! I always save 30% and avoid big dealership headaches by calling on Suburban Auto.

  subaruworld
8 years ago
Owner was arrogant and temperamental as the previous reviewer described. Owner lied about work cost after we decided to proceed with work. AVOID!

  Mike Sulier
4 years ago
Fixed my Toyota Hybrid for haf of what the dealership wanted. Excellent customer service

  Mic Alman
4 years ago
Very helpful, good place to get repairs done.

  Natasha Kief
4 years ago
The staff is very friendly