Franks Coach & Carriage

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lauren Boyda
2 months ago
Frank is the best!!! I was in his office crying twice with expensive issues and he fixed everything. He is the best and I will never go anywhere else. He also explains everything which I appreciate. His oil changes are super affordable and he really takes the time. 100% recommend.

  D Zacc
a day ago
Frank just fixed my check engine light issue at 1/4th of the price that the dealer quoted me. Skillful and fair with a complicated repair. I would definitely recommend this long-standing small business.

  Lisa Matson
5 months ago
I've been coming to Frank's for several years now after a recommendation from a tire shop that didn't do alignments sent me there for an alignment. My husband and I's cars stay on the road due to Frank and his teams careful work. Their prices are fair and they give you recommendations that you can trust. My husband and I got new cars within the last year so we don't have any mechanical needs at the moment but will go back to Franks as soon as we do. With that said I just had a nail in my tire today and took it to Frank's and they got me patched/plugged up and back on the road so quick I didn't even have time to do the reading I had brought with me. I definitely highly recommend.Services: Exhaust, Tires, Auto engine diagnostic, Wheel alignment

  Patty Bodanza
a month ago
Frank always quickly and fairly diagnoses my problem and fixes what needs to be done. He keeps me on a maintenance schedule that this is the first time in 7 years my car actually broke down. I highly recommend this repair shop

  Patricia Slosar
8 months ago
Franks Coach has been taking care of my cars for years. You are guaranteed to have a great experience here. Always takes a total look at your auto every oil change and will let you know of anything that may need to be addressed later.More importantly, problems that should be handled immediately. Fair prices and incredible service. My cars drive like new.

  Rebecca Bayzie
9 months ago
I had a really pleasant experience taking my car to Frank's. There was communication to let me know what needed done and the cost was fair. Everything about it was efficient and there was no run around as I have gotten in the past with other places. He also offered to give me a ride home since I was leaving my car there for a few hours which was over the top. Thank you!! - Rebecca Bayzie

  Brandon Boettcher (Bee)
a year ago
I have taken multiple vehicles to Frank's over the past 4 years for a variety of maintenance and repairs. I have never been disappointed. I trust their work and opinions. They have always been professional and respectful.

  Emily Underation
6 years ago
I've been a customer of Frank's for almost 10 years and each experience has been great. He and his team are always honest and helpful. I bought a new car and have free oil changes at the dealership and forewent those to come to Frank because I know he'll take good care of my car. Can't say enough great things!

  Garrett Reece
a year ago
Would never recommend this place to anybody. The unprofessionalism of Frank and his team here was sickening. They had my car for 9 days straight to fix the air conditioning that wasn t blowing cold. We would go days without ever hearing an update from him and finally on the 9th day he claimed that he gave up on ideas of how to fix the problem. 9 days without a car and transportation just to be left in the dirt. Thanks Frank for essentially holding my car hostage for a week and a half. PLEASE DON T TAKE YOUR CAR HERE.Service: Air conditioning

  Dennis Arthur
7 months ago
Brought my plow truck in with an appointment, on Friday. Monday now and not even inside yet!Highly recommend using the marathon station across wallings rd. They are super helpful and courteous. Not like Frank.Service: Steering & suspension repairService: Steering & suspension repair

  Mark Prasek
4 years ago
My wife was in town for a wake, and she heard strange noises coming from the front end. I called Frank, and he said to have her come by for a look. My biggest concern was that the car was dangerous to drive. They got her right in, drove the car, and verified that there was nothing dangerous. The car just needed some suspension work. Didn't charge her anything. Unfortunately, we couldn't leave it with them to fix, but I would certainly have trusted them to do the work. I will be recommending Frank's to my family who lives in the area.

  Adam Michael
6 years ago
TL;DR: I have been going to Frank s Coach & Carriage for more than five years, for all of my car care needs. Frank and his staff consistently demonstrate integrity, competence, excellent customer service, and fair pricing.I found Frank s after a poor experience at a franchise dealership. The dealership proved to be unreliable by changing the oil on the same car twice within the same week, with a lack of attention to detail that I had come in the week before. I acknowledge my fault in that I mixed up the vehicle that needed the oil change, but they were not customer-focused enough to give me a heads up that I made a mistake. The main issue; however, was that during the second oil change, they told me I needed a new cabin filter and new brakes. This was within a week of the last oil change, so it seemed like there was incongruity in the first and second oil change. At first, I thought the dealership was trying to take advantage of me. It turned out that the mechanic during the first oil change forgot to check the cabin filter, and possibly, the brakes, during the inspection. After I explained to the manager what happened, the dealership offered an in-store credit. When I tried to use the credit, there was so much bureaucracy in getting the dealership to apply the credit that I abandoned it. Frank s was the first local shop I found after this, and I have been going back ever since.Frank s has always been honest in diagnosing my car issues. I routinely go to Frank s for basic maintenance, as well as high-priced repairs, such as a new transmission. Frank s always patiently explains what is wrong, why it is wrong, and what needs to be done to fix the problem. For example, when explaining why the business uses standard oil, instead of synthetic, Frank s explained their philosophy on how different oils affect the car, and how often I should return to get the most life out of my car. Another example was when my front headlight was fogging up, Frank s diagnosed how much time I had left before the bulb would break due to corrosion, and showed me how the headlight worked so I could get a better understanding. Frank s works hard to find the root cause of problems, even being willing to roll a window up and down 300 times to see if the motor broke. The business looks for ways to find ways of resolving problems for as little cost to the customer as possible, even if the resolution will not lead to profit. For example, my tire sensors were dirty and needed cleaned. Instead of replacing the sensors and charging me, Frank s cleaned the sensors to extend their product life at a lower cost. Frank s also gives extra to customers, such as being willing to transport the customer to and from their homes in emergency situations, or replacing a license plate bulb at no charge. Frank s also offers good advice on what to do when problems arise, or how long to expect a vehicle to last in Northeast Ohio. Frank s prices have always been fair.Every time I go to the shop, it is always crowded, but Frank s always manages to accommodate my appointment in a reasonable amount of time. I can also drop my car off the night before and drop the key in the key slot without trouble, for my convenience.The shop itself is recently remodeled, and is very clean. There is coffee and water available at no-cost, with a couple of candy machines, complementary mints, and reading material while I wait.Frank s staff has always been personable and friendly. I don t mind waiting for my car to get repaired because I enjoy being in the facility and interacting with the owner and staff.I recommend Frank s to anyone looking for an honest, highly competent auto shop, with fair prices. I endorse Frank s over franchise dealerships due to better prices and customer service. I have had my Cobalt and Corolla for about 10 years, and I attribute the lifespan to Frank s timely advice, competence, and care for my vehicle.

  Todd Muller
7 years ago
Been going to Franks for quite some time and he is by far the most honest and knowledgeable car repair guy I have ever met . Great service and the rest of his staff are good people and always willing to go the extra mile .

  Debbie Rager
a month ago
Professional, through, honest, friendly, know what they are doing

  A K
6 years ago
Frank is an outstanding guy. Treats everyone like family and doesn't BS you around. Highly recommend Frank's Coach & Carriage.

  Kendrick Cloud
2 years ago
Frank and his team are always fair and thorough. They're so good that I travel from the East side of town for their service.

  Jim Erbacher
4 years ago
Frank is a guy I can trust to repairs my vehicles , a fair price and quality work

  Matt Keider
a year ago
Amazing service! Our family has been going there for years. Great owner and staff.

  Michelle Kristensen
2 years ago
Great shop! My family has been going here many years now. They're very knowledgeable and know what they're doing.

  Connie Fasig
a year ago
I trust them and have been going to them for years. They do get pretty busy at times.

  Daniel Gerber
3 years ago
Very clean & organised place. Frank is a gentle and caring individual. Very positive vibes from the environment.

  Dan Uzl
3 years ago
Always gets the job done, never over sells what your car needs. Highly recommended!

  Mary Holter
6 years ago
Frank is very knowledgeable and always uses quality products on repairs.

  Anna Christine
3 years ago
Exceptional customer service, I won't take my car anywhere else!

  Cait T.
2 years ago
Highly recommend! Great service. Friendly staff.

  David Iosue
5 years ago
This is a super professional auto repair facility. They work with the Federated auto parts group.

  Eric Crow
7 years ago
Great place and very trust worthy. They will always get my business

  Victor M
3 years ago
Great owner and mechanics! I'm a repeat customer.

  Karen A. Baker
3 years ago
It's like coming home, everyone is like family

  Jeanne Trapp
2 years ago
Nice people.