Toyota of Bedford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Angela Bell
2 months ago
Mike Hakim was amazing with helping me get my new Camry. Bless his soul we put him through the wringer and added more grey. The car is amazing, the service is amazing and the Finance employees were great. Highly recommend again.

  Nina Pharis
4 days ago
Great experience. They were willing to work with me on getting out of my leased VW into a Rav4 XLE. I love my new car, and the staff were really patient when I changed my mind 5 times. They were able to find the exact rav4 I wanted. Definitely recommend Toyota of Bedford

  Dan-Deceil Moore Snyder
6 months ago
Harold and Trey were our sales people. They were easy to talk with about what we wanted and needed and communicated well during our wait as the car was in transit.The Finance Specialists we dealt directly with were friendly and open (not pushy). Those folks helped us settle in to the process and know that we had come to the right place. The behind the scenes people (credit check and paperwork preparation people) did not seem as prepared as we would have preferred given all of the lead time they had before we arrived once the car was in Bedford. That part raised suspicions, to be honest.The car is very high quality and what we wanted and at a decent price.That is a big deal these days. The show room and service wait areas are spacious and comfortable even when the areas are busy. We can return to these folks when there is need. We would recommend them. I would give them an additional half star if the system would allow.

  Linda Schinness
3 days ago
I had a wonderful experience leasing my new Corolla. Harold and I went back and forth a few times and he got me exactly what I needed. Patti greeted me warmly and brought Mike over to complete my transition because Harold was called to MI for a delivery. Finance was great and stress free. Thank you all.

  Lisa Farrell
a month ago
I cannot say enough good, positive things about Toyota of Bedford. From our first phone call with Kyle and all the finance work with Keaton the purchase of our 2024 Sequoia was easy and seamless. Not being local the dealership, we have never met them everything was done by phone, email and notary. Once the paperwork was completed we schedule a 400 mile transport of the vehicle. Again they were helpful and kept us updated on every move. We live in the DC area and have SEVERAL dealers local but the level of professionalism, service and attention to what we wanted and ultimately purchased will make us a return customer to Toyota of Bedford as well as recommending them to anyone (anywhere) as the place to purchase your vehicle.

  Joseph Clement
a week ago
Good service with attention to detail. Recently bought a RAV4 and our sales person was very helpful and patient as we made our decision. I really like that he took the time to go through all the bells and whistles of the vehicle before we drove off. I have bought plenty of cars and I am amazed at how many dealerships dont do that.

  Ken Walsh
4 months ago
Thank you Toyota of Bedford for years of excellent work w Service Dept which convinced me that my new car should also be from ToB ! Thank you Hazel Rees & your sales team for your patience and commitment! I was so pleased to buy from ToBedford !

  Julie Sparks
a year ago
We had a Great experience with Toyota of Bedford. We had to travel 3 hours to get there but it was well worth it. From the very first interaction with Raven before we even went to the dealership all the way through our buying process was great! Raven was Amazing and very personable which made buying our amazing truck a pleasant experience! Once at the dealership we were very impressed with the cleanliness of the dealership as well as how friendly and happy all of the staff were! We didn t work with one person that didn t seem to be happy and love their job! We would travel the 6 hour round trip to do it all over again. Not to mention we got an Amazing truck!! Thank you Toyota of Bedford team!

  AllenVillaMar
11 months ago
I had an exceptional experience at the Toyota dealer, and it's all thanks to my sales rep, Joel. He went above and beyond to ensure that I made the right choice for my new car. Joel was incredibly patient with me, allowing me to thoroughly inspect and test drive the car for as long as I needed to feel comfortable with my decision.His expertise and knowledge of ALL vehicles were impressive, and I'm thrilled with the purchase I made. Despite living in Chicago, I was willing to make the drive to this dealership because of Joel's professionalism and customer service.Overall, I would highly recommend this dealership to anyone in the market for a new vehicle, especially with the help of Joel. Thank you again for a fantastic car-buying experience!

  Alexa Huff
2 months ago
If you re ever looking to get a great car experience, don t hesitate to shop here with Mike Hakim!! He s informative, kind, very funny and actually cares about you and your car! He s not pushy to get you in a new sale, he genuinely wants you to have a good experience and leave a happy customer! Along with the whole staff, they re all so friendly and great to work with! I m so happy to have left with my new Rav 4!

  Angie Bell
2 months ago
Mike Hakim was very patient and understanding with negotiations and made sure my sister got the best deal for her new Camry SE, fully loaded. I highly recommend him for your new car needs and I ll be up there soon to add another gray hair to the few my sister contributed to. :-)

  EakTheFreak EakTheFreak
a month ago
Would have been a phenomenal experience but let me explain why it wasn t. I purchased a brand new vehicle 2024 Midnight black package.They agreed to include running boards as part of the deal we came to. I didn t even know Toyota made silver Aluminum running boards!??Does that make sense to install silver colored running boards on midnight blackout vehicle?How would feel if this happened to you?

  chris barton (trog)
2 months ago
Joel was awesome...personable, knowledgeable, and helpful. I went in just to look and drove home in a new truck. I even got a fair trade-in deal for my old vehicle. Destiny in finance made it a breeze to wrap up the details...Two thumbs up!

  kristina mondello
2 months ago
The service department at this dealership is phenomenal. I don't think the service reps work off commission because they are managed by Penske. I could be wrong. However, they don't sell you on service you don't need. They answer your questions timely and honestly. The mechanics do their job. The video is a bonus. They also have surveillance so if you want to question the work, go ahead! I lost my trust in other Toyota Service departments in North East Ohio. You pay for what you get at this place! Thanks Mr. Rick Gonzalez for going above and beyond my expectations for the second time!

  Megan Kofol
11 months ago
Trey was amazing! I wrecked my old Toyota corolla and just wanted a new basic model to replace it. He found me the perfect one! He has great customer service and was more than helpful throughout this whole process. I'm very happy with my brand new car!

  Jamie M
a month ago
We've been with TOB for years and after the last experience, we won't be returning. Getting our lease was very unorganized and we should've taken our deposit back and went elsewhere but thought we'd give them another chance with having such a wonderful experience every other time. Sales person honestly had no clue what was going on - he was probably new which is totally fine but atleast explain that and have a little bit of a friendly personality. Doing our paperwork was rushed and didn't get a chance to test drive our car before due to timing - mostly my fault, I should have pushed for a test drive but trusted all the recommendations. Now we are stuck with the car for 3 years and i can't wait to give it back. The sales manager however was super helpful and very nice and hope he sticks around!Response to Manager: I've tried to reach out a few times with no success unfortunately.

  Lou Paine
2 months ago
I had an unplanned need to replace a car. Brenna worked with me to identify what vehicles were available in the price range I could afford with the features I wanted. She was knowledgeable, pleasant, and extremely patient as we worked through the options.

  jill P
4 months ago
Very good experience with Toyota of Bedford! HIGHLY recommend. Joel my salesman was excellent and very efficient in the entire process and I didn't spend 4hrs at the dealership. Finance manager was a pleasure to work with again very smooth and efficient. Again I highly recommend Toyota of Bedford.

  Jeff Parker
a week ago
I recently visited Toyota of Bedford, and I was thoroughly impressed with the exceptional service provided by their sales manager. I highly commend Toyota of Bedford for their outstanding customer service and integrity.

  Bonny Bird
a month ago
Leaving Toyota brand after 23+ years. Had a really poor experience at Bedford Toyota as I look to replace my Highlander. I am open to leasing or buying, new or used. My salesperson looked like he rolled out of bed and had not showered in days. His attitude and customer service mirrored his presentation. The sales success of the dealership, which was referenced throughout the exchange and obvious lack of inventory made it clear that maintaining my business was not a priority.Even if I have to pay a similar monthly payment, I will do it with another vendor.Really disappointing as I do like the Toyota brand but will not support poor customer service.

  Robert Csongei
2 months ago
This is the first time I've ever leased a vehicle and it was awesome! Destiny was the young woman that helped me, she fought hard to get me the best rate possible. I sincerely hope she is still there in 2027 when this lease is up!

  Xeonzer
8 months ago
After our car buying experience started with disaster at another dealership, we stopped here and our day was saved. Service was amazing and we felt very welcomed. They went out of the way to bring our kids snacks and offered a full coffee bar. We walked out with a new car and great memories as a family.

  Kevin McCausland
6 months ago
Terrible service! I ve been going here for 11 years with all of my different Toyotas. The service department has gone drastically downhill. You can t talk to a human being over the phone unless you call for sales related topics. I scheduled an appointment for my truck for an oil change only. I sent my employee to take my vehicle as I have done so many times in the past for the scheduled time. He showed up and the service advisor told him the truck does not need an oil change and it needs a tire rotation instead. My employee trusted the service advisor word and they never did the service that was requested by me as the owner. I tried many many times to get a hold of someone in the service department, including leaving multiple messages with no return call. If you d like to do business with a company like this, you should expect results like this. After 11 years, I will not be back.I would not recommend the service department to anyone. Definitely miss the old service manager, Tony. He seemed to have it all managed better before.

  Renay Harlan
a month ago
Alex V. Was great! I was in and out with new (used) car in under 2 hours! Everyone from the receptionist to the finance person was friendly and helpful.

  Kylie Aiken
10 months ago
Super smooth process with Kyle at Toyota of Bedford. Test drove on Saturday and purchased the following Monday. This was my first big purchase post college and it was a very smooth process, he explained everything thoroughly and helped me set up some of the controls before I drove off the lot.

  MickyMicky Mike
2 months ago
Rick G is very professional, friendly, and he aims to please. He exemplifies great customer service. He made sure my car repair was short and on time like he said.

  Danisha Knight
a month ago
DO NOT BUY YOUR CAR FROM HERE! Bought my car in for a trade which there wasn t anything wrong with it (NEVER had a engine light on in the 8 years I had it) and decided to trade it in for a suv in Jan. 2023. Literally within 24 hours, the engine light came on, I took it in the next day in which they said they just forgot to reset it, which led up to me having to bring it in MULTIPLE times for the same problem. They EVENTUALLY kept it, found the problem, and fixed it. Well 6 months later it came on AGAIN and they fixed the problem and told me I should be LUCKY I had a warranty! this is insane! Got an oil change in November and they filled up one of my tires that was low. I decided to come back to Toyota of mayfield because I was having too many problems and of coarse they weren t going to tell me they sold me a messed up car! All for Mayfield to give me a LAUNDRY LIST OF THINGS WRONG THAT I COULDNT HAVE POSSIBLY WORN OUT IN ONE YEAR! Oh and my tired had a huge nail in it that Bedford told me nothing about and just kept refilling ! Don t waste your time!

  michael Hinton
a year ago
I had came to look at a specific car that was posted on line That car turns out was a loaner for the service department and wasn't on site. Alex was very patient while trying to find something comparable for me. After looking at multiple vehicles I settled on a 23 Camry. I am very happy with my purchase and experience. I will return the next time I need to purchase a vehicle.

  Aaron Biederman
3 months ago
Toyota of Bedford was cordial and efficient with helping us test drive and find the used car that matched our budget. Salesman Kyle matched our energy throughout the process. Five stars for the TOB team.

  Linda Solomon
2 years ago
My husband and I just love Raven ,the most awesome Salesperson ,at Bedford Toyota.He is so knowledgeable, kind, professional, caring and very patient. He came in on his one day off to sit with us snd explain every detail about our new 2022 Toyota Corolla. He spent 2 hours with us . He is so filled with joy and love and has a passion to be with people and help however he can.He is very charismatic and always smiling.We recommend Raven so highly and we are so grateful to him.Thank you so much Raven Linda and Mel Solomon