Motorcars Volvo Cars

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Laylah Wellman
2 months ago
I can t say enough amazing things about this dealership. Specifically Michelle, Eric and Rick. It sounds funny but, they were there for me when no one else was!Those three did everything in their power to lease me my dream car and I cannot thank them enough. And a free car wash when I stopped in for my plates? Amazing. Very knowledgeable and nice staff.

  Reza Motarjem
4 weeks ago
First time doing business with Motorcars Volvo Cars, and it was one of the best and smoothest car buying experiences I ve had.Duane is a five star sales consultant!

  Kim Cooley
2 weeks ago
I have had amazing service from Michelle from sales as well as Bobby in finance as well as everyone involved. It was a stress free purchase of a new vehicle. Very friendly and knowledgeable. I had to wait for my car to come in and Michelle was great at keeping me updated. I would highly recommend going to Volvo Motorcars for your next car!

  Matt McHugh
a month ago
Recently bought a XC60 Volvo from Chip, the process was fluid and easy to work with especially from an out of state buyer. A dealership was professional and I would highly recommended them

  Met
4 months ago
Good service and great waiting room with free coffee, wifi etc but be aware every little request will cost. I brought our Volvo for oil change ($150) and purchased 3 pin door sill from the parts department. They will just push it in place in a few second, I thought as a courtesy, they can put this in during the oil change but they said technicians every minute count and asked me to pay $17. As my principal, No thanks! In addition, I asked any oil change coupon, gentleman replied they never have oil change coupons luckily I searched my emails and found $10 oil change discount sent by this dealer.I was planning to purchase my next Volvo from this dealer :-(

  T. C.
3 days ago
They sold me an extended warranty which I don t really want or need, said it was easy to cancel at any time. It was a high-pressure sales tactic at the point of purchase. But cancelling it has proven impossible thus far, after about two weeks of trying. I did a bunch of paperwork to cancel it, had to take the time to have it notarized as well, and then it falls into a black hole where the Volvo warranty people don t respond and the Volvo salesperson doesn t respond - to inquires or to proactively provide any status updates - and they still take my money while I wait for them to take action.. Such a frustrating waste of my time. My advice: don t buy any of the extra stuff they try to sell you at the time of purchase, even if they use pressure tactics, and even if they tell you that you can cancel it later on. And don t count on them to do anything for you after the sale, even simple and inexpensive things, just because you paid a lot of money for a vehicle - whatever you want done, make them do it before you sign.

  Brian Stern
3 weeks ago
Michelle was great as was Eric the sales manager.Helpful and did a great job working with us to find the best car given our needs and preferences. This is the second car we got from Michelle at Motorcars Volvo.

  Linda Hecker
4 weeks ago
My salesperson, Duane Baumiller with whom I have dealt previously, is amazing. Everyone at Motorcars has always been extremely kind, courteous, and fun-loving; this makes for every visit to feel as though one is welcomed home. Thank you for seeing me, a customer, as one of the family.

  Tiffany Washington
3 months ago
I have been a customer at Motorcars of Bedford Volvo for over 17 years and continue to go back for each new car because their service is excellent. I recently got a 2024 Volvo XC 90 T8 Recharge and worked with Michelle, who went above and beyond to accommodate my schedule and make sure I was satisfied. The entire team there are professional, honest, polite and very easy to work with. I don t plan to go elsewhere and am happy to continue our long-standing relationship.

  Rana Tawil
a week ago
Thank you Michelle Lucek for your assistance in the trade in and purchase of the Volvo Xc60. We will definitely recommend you and the dealership to anyone looking for a Volvo. This is our second Volvo from you and we will comeback without hesitation for any future car purchase.

  Suzanne Sullivan Fink
3 weeks ago
I am incredibly thankful for the team at Motorcars Acura/Volvo, especially Tom & Michelle from sales, who have guided me through my last three Volvo purchases. Eric and Bobby make the financing and contract process as kind and painless as car leasing and buying can be, and the maintenance team is always excellent whenever I have appointments. (With limitless hot coffee, and plenty of outlets and wifi, it s never an uncomfortable wait for anything at all at this dealership!) Recently, I had a genuinely terrible accident where my Volvo s safety features saved my life and also kept others from harm. As a customer who has had physical disabilities since childhood, I was shaken and fearful to be back behind the wheel of anything BUT a Volvo. Tom and team coordinated with me every step of the way to get me safely and confidently back to independence. Tom went above and beyond in the way one treats family. I deeply appreciate the team s honest and caring approach that truly does place their customers and their unique needs first. We all can understand the importance of running a business, but it matters to me with such commitments that I m not pressured, and that I can reach the best solution that fits what I need. It s a bonus working with this team that I feel among friends who care for me as a customer and person. I am thankful daily for my Volvo XC40 Recharge, and wish I could put everyone I know behind the wheel of a Volvo after my experience. If you re shopping for a Volvo in our area, see this team first. I hope like me, you ll never have to worry about where you ll get your next car again.

  Ryan Salo
3 months ago
Always great service from sales and service department. Anthony the GM is fantastic! We have had our SUV serviced here for years and we recommended them to my mom who bought her car from them and also had a wonderful experience. I would highly recommend them to anyone looking for a Volvo.

  Charlie Yun
5 months ago
I had a highly unsatisfactory experience with Motorcars Volvo on Brookpark following the purchase of a 2003 X60 Recharge. Within the first week, the check engine light illuminated on three separate occasions, and I discovered a scratch on the inside of the driver's window. The dealership's lack of professionalism and common sense became evident at this point. Despite making three calls to confirm that someone would come to my business to pick up the car, the individual arrived at my home instead. During the handover, I pointed out the scratched area by physically touching it.A week later, upon receiving the vehicle back, I was informed that a full software upgrade had been performed, but there was a suggestion that the check engine light might persist unless I purchased a separate charger unit. This raised the question of why the software upgrade was not conducted before releasing the vehicle to the customer. Furthermore, upon return, the car had not been washed, and there were bird marks on the windshield. Adding to my frustration, they overlooked the window scratch; my fingerprints were still visible when I showed the person who came to pick up the vehicle.Subsequently, Amanda, the sales representative, contacted me, assuring that she would discuss my situation with a higher-up and attempt to secure answers regarding the possibility of obtaining a charger at a discounted price or even for free. Regrettably, my requests were ignored, exacerbating my dissatisfaction with the overall experience.

  K Travis
2 weeks ago
Stephen Sarver is an awesome salesperson: This is my second Volvo and I plan to return. The entire team from Mr. Sullen, Finance Manager, service staff and maintenance staff are excellent. I highly recommend Motorcars Acura Volvo.

  Nancy Wellener
2 months ago
We had a great experience. Got our questions answered, took a test drive, and had all the functions of the car. We were interested in explained to us, everyone there was very courteous and easy to work with.

  R W
3 months ago
Just picked up our second Lease with Motorcars Volvo. Stephen Sarver has provided us with several years of exceptional customer service and customer care now. Highly recommend this dealership and team here. Very happy with everything that Motorcars has provided us with. 5/5 all day long!

  Vanetra Malone
a month ago
Everyone was pleasant and very nice. I m new to being a Volvo owner and I m happy with my decision. Thank you Volvo Bedford,OH. Stephen and Bobby are the best.

  Alexander Magdics
7 months ago
We had a fantastic car buying experience at Motorcars Volvo. Our sales advisor was incredibly friendly and knowledgeable, making the entire process smooth and enjoyable. They had a wide selection of Volvos to choose from, and our sales advisor was patient and helpful in finding the perfect car for us. The dealership was clean and well-maintained, creating a pleasant atmosphere. Overall, I highly recommend Motorcars Volvo for their excellent customer service and quality vehicles.

  Carrie Edmonds
a month ago
Michelle and Bobby were amazing!!!! They helped me with picking out my new car. They made me feel like I was part of the family!

  Shonda Martin
10 months ago
The customer service is phenomenal. My sales representative Stephen was very kind and thorough. He was able to purchase my former lease without any glitches to make my transition into the Volvo family a smooth one. The finance manager Bobby was also exceptional. He provided details and options regarding financing to make my purchase the best deal possible. I'm thrilled to be part of the Volvo family.

  James Ratchford
2 months ago
Chip did a fantastic job and was extremely professional and helpful, no undue pressure, very fair pricing and just the right inventory.

  Lindsey Fleming
9 months ago
As this was my first time purchasing a Volvo, and it's been 10 years since I last bought a vehicle, I was a bit nervous going into the process. However, the staff at Motorcars Volvo made everything so easy, especially Andrew, the sale rep I worked with. He kept me up-to-date every step of the way, was happy to answer any questions I had (and I had plenty) and worked with finance manager Bobby to make the purchase much smoother than I anticipated.

  Alyssa Olsson
a year ago
The staff at Motorcars Volvo was so helpful when buying my XC60. Everyone from the front desk to Sales to Finance was welcoming and informative. Chip made the process easy by walking me through the credit app and other admin tasks before I even got to the dealership, so the time we spent doing paperwork the day I picked my car up was minimal. Before I drove off the lot I was shown how everything works, they even helped me set up my Volvo app and Volvo On Call and made sure it was all synced. Great service all around and I love my new car!

  daniel shea
2 months ago
Everybody there is very friendly and very helpful and determined to find you exactly what you are looking for i would absolutely recommended going there and getting your vehicle through them ! All in all great experience!

  Shekiera Smith
10 months ago
My 5 star rating is solely based on the interactions I had with Marney and Bobby.When I first arrived at Volvo it was 4:45pm on a Saturday (I think the time being mentioned is important) they were closing at 5pm that Saturday and would not reopen until the following Tuesday. Needless to say no one acknowledged me didn t even make eye contact. When I was leaving Marney saw me very calm pleasant guy sat me down and scheduled an appointment me.He made me feel welcomed and reviewed inventory with me to prepare for our now scheduled visit for the following Tuesday.I arrived at my appointment on time, the atmosphere in the room was still off but I was greeted this time and once I stayed I had appointment things went differently. Staff was extremely friendly etc. Marney and Bobby were very informative, kind, welcoming throughout the process. I purchased a XC90

  dug1996
8 months ago
Worked with Stephen on my new V60 CC and he was great! He found the answers I needed and helped me work through a special order with timely updates and a fair price. I would work with this dealership again and look forward to utilizing them for service of my new Volvo.

  Donna Gutierrez
a month ago
Nothing great service and friendly people work here! I highly recommend getting a Volvo from Motorcars Volvo in Bedford. Thank you for everything Stephen!

  patricia caplan
8 months ago
The surroundings were very condusive to open discussion and exploration. Our previous history with Volvo was appreciated. The sales person was affable and competent. There was a wide selection to choose from. We were most appreciative of the 24hour turnaround. We actually were sad to leave behind our previous Volvo.

  Kevin S Moran
a year ago
I simply can't express my gratitude, my pleasure and my sincere appreciation for the help and pure professionalism of the sales team at Volvo. From beautiful Michelle, Patrick, Bobby and Eric they were just outstanding, understanding but most of all very easy to listen to my our needs.Just a great experience.

  Illie Massey
a year ago
Marney was amazing and very attentive. I was looking for a brand new car and had been to three other dealerships before coming to Motorcars Volvo, I was truly frustrated with the car buying process and other dealerships. Bobby in finance was awesome, he was patient with explaining the financing process.I went to Volvo randomly and ended up purchasing a car. The purchase process was quick, the dealership was clean. The staff went above and beyond to ensure I was happy with my purchase. After purchasing it was easy to get in contact with staff and schedule service, get questions answered, etc.