Ken Ganley Chrysler Dodge Jeep Ram Bedford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ramona Lopez
a month ago
I have to say, I was very impressed by Nick and his customer service. I have been trying to rebuild my credit and he made the process easy. I walked away with a beautiful 2020 Jeep Compass for a great deal. The entire staff congratulated me on my new purchase. They treated me like a person and not just money walking in the door. My family and I will definitely be purchasing again in the future. Thanks Nick! Keep up the great work!

  Samantha Parker
3 weeks ago
Have been a customer of Guy s for years and he is truly phenomenal. Every time I walk through those doors he treats me with exceptional service! He has great attention to detail, patience, and is overall an amazing guy! Joe, has been hands down amazing as well! He explained step by step everything I needed to know with my new car and went over the apps and all the fine details. Highly recommend this place to anyone!!!

  A Bvy
a week ago
We recently purchased a car from Mike Kruty at Ken Ganley. Mike was excellent!! His responsiveness and follow up was next level and much appreciated! The process was smooth and the staff was welcoming and friendly. A great place to buy a car! Thank you all!

  Ellie Nesmith
a month ago
I was shopping around for a new/used car in 2023 I haven't bought a new car since 2008..I was ready! The level of professionalism there was very impressive. I purchased a Jeep and I love it!! I want to add the receptionist Susan was so helpful, like my own child! I'm a senior citizen and I think the Jeep was perfect! Now I get to use Ken Ganley CDJR in Bedford Service Dept. Ive had oil changes and pricing is great! Looking forward to working with them for my next service! The Service Dept is amazing...so professional!!

  TheRealCleveland216
a week ago
I had to reschedule my missed appointment and the team at Ken Ganley rescheduled me in at the earliest convenience with no issue! I was able to drop my 1500 Ram Lamarie off and have work done in adequate time. I was very pleased with my experience.

  scott allen
2 months ago
Very nice dealership all the way around. I recently purchased a car for my daughter and was having some issues with how to do the down payment. Susan at the cashier counter was very helpful with informing me of a few different options. I will definitely be going back this summer when it's time for the wife to get a new vehicle. Highly recommended for all your car purchases or service.

  Dominique Wheeler
2 months ago
This is the best dealership I ve worked with over the years when it comes to both of my Jeeps. I m fortunate to have gotten Brittany T. several times to set up my maintenance appointments. She s truly a pleasure to work with and I know that my cars are under great care while they are being serviced. She s knowledgeable, professional, and it feels like I m chatting with an old friend when we speak. The team goes above and beyond with communication and quality.

  Rick Foster
6 months ago
Fast service! Great selection on vehicles on display and for sale. Came for a part and was treated professionally and prompt by service personnel Richard Mlodzik. He is truly an asset.

  Gina Thorne
a month ago
Just wanted to say I brought my son s car in for service, and I was pleasantly surprised to find the entire staff was so pleasant and assuring, all the way to me exiting your store! The cashier Susan was the last of my experience and she was just as helpful and kind as I walked out the door! Thank you Ganley for you friendly staff and great service! Definitely a repeat customer you gained.

  Michael Rich
3 weeks ago
Love our new Jeep Sahara. Had a great experience with all of the sales associates. Everyone we worked with answered all of our questions completely. Very friendly atmosphere. Our sincere thanks to Jeff, Howard and Joe. You were all great to work with.

  Ron Burgandy
3 weeks ago
I do believe that this may become my go-to car wash for the summer. My only concern is that my wheels come out looking like they were never touched. I do like the blow dryer at the end of the wash. It doesn't have a timer on it, and it's very powerful. I also appreciate the convenience of the vacuum station.

  Lexie Warren
a month ago
I came into the dealership to look at purchasing a vehicle, even though I decided not to go ahead with the purchase at this time. I do want to say what a pleasant experience it was. No pressure from the salesman, Mike Sumpter and Susan the cashier, explained all my options of down payments. When the time is right and I decide on my purchase I will most certainly be back!

  Musa Muntaser
a week ago
Every time I come here, I get an exceptional experience. They treat you with respect and very kind. Karen is the best. She is very helpful and knowledgeable.

  K M
6 days ago
Recently had a rough go with my Jeep due to a common leak issue.Heads up if you're considering a Jeep from them. Props to the advisor for trying within their limits, but the dealership needs to step it up big time.The service advisor Alex was genuinely helpful, but it was disappointing to find out that diagnostics and repairs are outsourced to third parties, skyrocketing the cost. They quoted me $1500, 900 in labor and charging for parts that, realistically, seemed overpriced (300 for door seals, I found a PAIR, part # match for $99) and you don't need 180/hr for a 5hr job pulling and replacing seals, you let me be priced far out of getting important maintenance done on my vehicle.No customer advocacy whatsoever it would seem in your dealing with that 3rd party, just letting them walk all over your customers like this. Couldn't even give me the name of a nearby body shop or something that could handle it. But I do appreciate you gave me the detailed quote and part numbers.. though I paid 120+ for the diag so id have expected that to be in the report/docs given to me rather than making Alex take his time to write that out for me. Thanks for that again Alex. At least I can try to find a better outfitted mechanic shop using that.And to mention, simple seal cleaning/maintenance could've likely avoided most/all of this expense and trouble, but it seems their mechanics aren t equipped for even simple maintenance tasks like that when you come in. It didn't even come up in inspections that they might need it.They also failed to identify a shock leak that I was supposed to have fixed recently. I'm sure that's still leaking, its not like it will fix itself.. I'm not sure I trust the full curtesy inspection I requested actually covered critical issues and now I feel like I need to find another place that can take a better look.They also dropped the ball on insurance-covered work to check for water damage and didn t offer basic things like lifting the carpets/drying to prevent molding leaving me to handle it while searching for a capable shop. I hoped for qualified technicians to manage repairs, clearly a mismatch of expectations here.It s frustrating to see they aren t set up to support the vehicles they sell without hitting your wallet so hard. It would make a huge difference if they could manage these repairs in-house or find a more affordable approach. Especially for a known trend in Jeeps, given the reputation with this issue, I cant imagine I'm the only one who got screwed over on this.I am actually in the market for a second car and love Jeeps so it was also a hit to your business. I literally canceled you quoting my vehicle's value over it and I had considered just trading in and getting a backup camera version of the wrangler. Wouldn't trust you with that based on my experience here unfortunately. A fair deal would hit your profit margin too hard I'm sure.All this while they laugh and brag about restoring a Kia that could have been totaled... but oh no basic seal maintenance and repair is such a big ask. This was a minor leak and there isn't any real "damage" yet.. might be now that it has to sit damp for so long..Its all business/policy and no flexibility for them, at our literal expense but clearly an employees Kia will be given the royal treatment and rescue Id expect for myself. Customer support and advocacy is fundamental, and in my case, it was a clear miss on both with this dealership. The original one had been much more thorough for me.Note: They did NOT bother reaching out as said below. They cant do anything for me here so I'm not surprised, Ill take my business elsewhere for sure. Just making sure people are aware they are full of empty promises.

  Doug Barr
a month ago
The service I received was first rate. The catalytic converter on my Jeep Wrangler needed to be replaced. The work was done in a timely, professional fashion and without delay. A Ganley porter drove me home and picked me up. The service contact person Stephanie was, quite simply, terrific. I am a very happy customer.

  Cali Pepe
2 months ago
I called in recently to inquire about some of the new Jeep Grand Cherokees (mine is getting old), and spoke to Danny. He was incredibly kind and helpful throughout the session! I will definitely be coming in soon. I was very impressed with his knowledge of the inventory and customer service.

  Jessica Kosek
a year ago
I feel compelled to write a review due to the incredible experience I had in leasing my 2023 RAM. If not for Patrick's diligence in working to assist and ensure I was able to get the vehicle I wanted for the price point I needed, it simply would not have happened. I highly recommend working with Patrick at this dealership! I worked with dozens of dealers over the past 20 years. The employees at Ken Ganley CDJR of Bedford were friendly and efficient which is something you don't normally find at any dealer, regardless of vehicle brand. Give Patrick a call if you are looking for a new vehicle. He is great to work with. There are many dealerships between Youngstown and Cleveland. Patrick is the reason I made the ride up to Bedford and drove home in this amazing RAM in the photos below! - Jim Kosek

  Lissa
a month ago
This Was One of the best experiences I've had Bringing my car into the service. From the service technicians to Susan at the cashier window they are all very Professional, Friendly and welcoming... I highly Recommend Using this dealership

  Dawn Johnson
2 months ago
I came in to have an oil change recently, I wanted to comment that it was taken care of quite quickly which was Great. I also want to Comment that Susan the Lady I was Speaking with, Was Very Personable, Helpful and Sweet ! Customer service has lacked in that area in most places, Your Company Has Not!! Thank you for a Pleasant Day. Will Definitely Put the Word Out to Anyone in Need.

  Christine Gerakis
2 months ago
I came into the dealership to get some work done on my vehicle, and I couldn t be more pleased with my overall experience. The service department was outstanding right down to checking out! The cashier Susan was polite and courteous, and a pleasure to meet! Thank you!

  Susan Brown
a month ago
I was in the market for a new car and I was nervous to go in and shop for a new car by myself. Ken Ganley cdjr of Bedford has awesome staff and are great at making people feel welcome especially Susan! She was so nice and greeted me immediately when I walked through the door!

  Mike Malak
a month ago
My business will forever stay with KGDCJR, their customer service is always excellent. The people that work at this dealership do not make you feel like a customer, they make you feel like a friend. I have had issues come up over time that were not any fault of the dealer. However between John, Kelly, Stephanie in service, Howard in sales, Karen in service as well as all the technicians that have serviced our vehicles, it was always made right. Thank you for your continued dedication and hard work, it does not go unnoticed or unappreciated!

  Amanda Sydlo- Backus
2 months ago
Every time I come into this dealership Brittany is extremely helpful. She always makes sure to make you feel welcome and offered to clear the snow off my vehicle the last time I was in. She is a highly valuable asset to this company and one of the main reasons I continue to give Ganley CDJR my business. Stephanie & Alex are also always so nice and welcoming. I hope these employees are highly appreciated and valued.

  Tailyn Houston
a month ago
While my salesperson was very friendly and helpful throughout the process, the manager, Johnny, speaks to customers in a condescending tone. While speaking to me, he advised me to "put my math hat on" as if I didn't understand what he was saying. I think this is a really impolite way to address someone, especially someone who is attempting to support your business. I understand that one sale isn't crucial to a dealership, but speaking to individuals in that manner could negatively affect your reputation.

  Rye The Comic Guy
3 days ago
Travon was amazing to work with! Very knowledgeable and made us feel comfortable with the process. Was able to get us the car we wanted.

  Bill Phillips
3 weeks ago
This is my second Ram Truck from Ken Ganley in Bedford. I can t say enough about Howard Walker and the entire team! I highly recommend them to everyone!

  Granger Valero
5 months ago
amazing Dealership I love going there and get my car from there as always amazing manager (John) and staff are wonderful (Cori) I recommended this dealer for your future car. And your car service.

  Savannah Brown
a month ago
My mom and I recently went in to buy a new car. We were nervous going shopping by ourselves. I was very interested in getting into a new car but wasn t set on buying something that day. After being welcomed by the staff. I felt comfortable shopping and found my dream car. Susan the receptionist helped ease my nerves through the whole process! I am greatful for a smooth process at Ken Ganley cdjr of Bedford!

  Isaiah Gamble
2 months ago
Just got off the phone with Andrew Gray, will be stopping in this week to buy the new Jeep Grand Wagoneer! Andrew was very helpful in getting me all the information I needed and even directed me to where I could learn more about my payment options. Much more pleasant than your typical dealership. Can t wait to do business with such a professional.

  Sherae Campbell
a month ago
Amazing group of people. Mike, Cetric,Paul and Joe were awesome!!!! They provided so much valuable information and were very professional. I really enjoyed the experience! They made purchasing a car easy!!