Midwest Polaris

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Janice Crowl
2 weeks ago
Robb was great! The staff was helpful and polite. Couldn't have had a better experience. Would never go anywhere else!

  sally richter
2 months ago
They were very kind and patient with us very helpful I d recommend them to anyone.

  Shelby Wellman
3 months ago
Rob is super helpful and knowledgeable. We came in for a battery and ended up talking for 45 mins! Definitely will be coming here when it's upgrade time.

  Bobby Kelly
2 months ago
Went there looking for utv Robert was very friendly an helpful we were treated very good ended up buying a ranger 1000 asked if they would deliver an Rob delivered it that evening himself on a Friday evening at 7 great customer service I would recommend Midwest Polaris an Rob

  Rick Clark
a year ago
I had the pleasure of dealing with Vickie on the sales floor. In the end, price is everything to me. She beat/matched any price within 100 miles and was not pushy at all on the sale. I took two weeks to make my decision and she was nothing but helpful.This store is under new ownership from years past and I can tell!I am not brand partial, sold my 20 Can Am Defender HD8 and bought a 23 Ranger 1000. Farm use only, I like the durability of the bed and a couple other key components.I had a few accessories installed on the machine by their mechanics and appeared as though the factory installed.Inventory was much more abundant than years prior. Seems as though they are trying to build up a strong local customer relationship. I ll be back.

  Tim Webster
a month ago
Nice staff, easy to get the parts I needed.

  Elizabeth Jackson
a year ago
We have had nothing but great experiences! We bought 2 atv's in August and just purchased a youth atv over the weekend. Rob was our salesman both times and he knew us by name and remembered exactly what we bought. He was very attentive and honest with us. Their customer service is great and we got a chance to meet the owner, whom is also a very down to earth person.

  NYFMA
3 years ago
Incredible customer service, extremely knowledgeable staff and very reasonable pricing. The engine light came on in my RZR Turbo S just two days before an out of town trip to Hatfield McCoy. Arny went out of his way to squeeze me in to their busy service schedule and they had it diagnosed and fixed within 24 hours. This team is awesome and they just earned a lifetime client! Thanks again Midwest Polaris!

  MAL CEF
a year ago
I was at the dealership yesterday and was so impressed with the new ownership! Ron was super friendly and knowledgeable! I will definitely have my utv serviced by Midwest Polaris! - Jeremy W.

  ben dickason
3 years ago
If I could rate you guys lower I would. Turned in a quad to be worked on May 16th. I recvd no call with updates in first 3 weeks. Called them and was told I was next to be worked on. Called week later and was told I was slotted for following week. They finally started on it 5 weeks after dropping off. Got a couple calls with questions regarding my issue. After that was left to calling for updates only to be told that they no longer make the part they believe to be the issue and could not fix, but have brand new ones on the floor if I was interested. Finally picked it up today only to find that the drive belt was removed so I had to push it on trailer (with my 71 year old father in laws help). The quad did run when I gave it to them, just wouldn't stay running after revving up. After looking it over, doesn't appear they did much of anything after having it for over 8 weeks. I believe their game plan from the get go was to retire it with the other 20 or so vehicles they have in back and sell me a new one. Oh, the quad is a 2000 model 500 sportsman..20 years old. I get it. However you people should not advertise that you "work on all makes and models of ATVs and Motorcycles" when you cant even fix your own. Would not recommended doing business with this dealership. Very bad experience to say the least.

  matt Davidson
3 years ago
I purchased an ATV years ago here, and I'm in the market for another one. I called a few days ago and was promised a call back for pricing. No one called me back. I called again the next day and today, only to not be able to get through to anyone unless I know their extension. Absolutely terrible service, but I doubt they care because units are flying out the door and no one can keep them in stock right now. I'll never buy another ATV here. Not a chance. Go to Big Blue Outdoors in Flemingsburg - I've called a lot of places and they have the best prices by far, and are super attentive.

  David Stroup
6 years ago
Paid $360 for a full service of fluids and it took nearly two weeks, I had to keep calling to find out status. When I picked it up, oil was spilled all over the motor and not cleaned up. Never greased anything and I question if they even changed the front diff. The rear diff also had some fluid spilled on the frame as well. My mistake for thinking a dealer could do a good service job.

  Katie Emmich
3 years ago
What a joke. The lady (owner?) my parents have been dealing with is almost comical. They ve been going to circles trying to purchase a Polaris from them. She can t remember a single conversation they ve had (they ve called and asked what the deal is several times) and has been beating around the bush. They said they d put 5k down but she keeps making comments that many other people want to but it and keeps acting shady like she s going to go ahead and sell it to someone else. My parents wanted to buy a windshield and roof as well from them and she can t even get it right on which one to order or that they actually want it . They ve told her several times now exactly what they want and she can t get it right. They were supposed to get it today, but now saying it won t be until next week. This is beyond aggravating and a waste of time. Save your time and go buy somewhere else, this whole situation is a joke and almost comical it s been such a hassle. Best of luck to any one else that decides to try and deal with this dealership. All future business will be going to anywhere but here.

  Brenda rolfes
3 years ago
Just purchased our first side by side... Ranger General from the wonderful people at Midwest Polaris. Could not ask for a more personal experience. From the moment we walked thru the door to the delivery of our new General to the thorough tutorial we could not be happier. Thanks Vickie and Arnie. Y all are the best!!!

  Robert Kellerman
6 years ago
I am not happy with the service I got. They had my 550 xp for 3 weeks and no word on what was wrong with it. They told me it would be about 10 more days before they would look at again. They are waiting for Polaris to get back to them. I had to pay $110 to get it off the lot. I was good customer for 7 years now I will be bad customer. There is no customer appreciation at this company

  Art Freeland
5 years ago
Absolutely the worst customer service. I dropped off my quad on June 2, they told me a couple weeks. Sounded great...2 months later, no phone call, no return calls after leaving messages, no nothing. Finally I went to pick it up to take it somewhere else, they never gave any apologies, reasoning why it took so long...nothing! Terrible place to shop, terrible place for a service department. Buyer beware!!!

  Dave John
8 years ago
it's always about how they can get more money from there so called customers. Never try and help you out or anything. Rude service. Will never go to them. I live in Batavia and I will drive the two hours to Lexington where the service is great, the employees are great, and the prices are even greater. They actually try and help you unlike Batavia.

  Jeff Erras
5 years ago
Walked in to store, I felt like I was inconvenienting the sals woman, I clearly stated I was interested in buying a side by side. I told her the model,she just said to me that one was on order. She walked over to her desk and sat down. I WILL NOT be going to this particular store to make my purchase.

  Josh Plummer
4 years ago
I got a great deal on my polaris rzr 900 eps! Taken it on many trips with no problems. Only issue I had was they said it has been fully serviced (was a trade in) but I checked the air filter and it was caked with mud. Other than that got free helmets with my rzr and the sales lady was very nice and helpful!

  matttigg
5 years ago
I purchased my 2018 rzr xp 1000 white lighting couple weeks ago. Vickie was great no problems at all went in signed and was out in 30min.Thanks again Matt

  Eric Banks
7 years ago
Highly recommend Midwest Polaris! I called over eight Polaris dealers from north of Dayton to Kentucky and Midwest crushed all their prices. They were very friendly and caring. I bought a Sportsman 850SP and I am heading down today to pick up a 570 for my wife.

  Anthony Poncio
5 years ago
I purchased my 2018 Polaris RZR XP 1000 from Midwest Polaris. I did a lot of price comparisons, and Midwest Polaris had the best prices. My sales person Vickie was very helpful and not pushy. I will definitely purchase here again!

  Dj Haeussler
2 years ago
Awesome service and experience. Everyone that I have interacted with has been kind, respectful, and speedy. Will definitely keep coming back.

  Jordan Peron
3 years ago
So they charged me about 40 buck more than any other Polaris dealer for common brakes idk y.. never will I go there again there is a reason the parking lot is empty and I just figured out y

  charles morgan
6 years ago
They suck they had my atv for 5 weeks an cost me 300 dollars for a carb cleaning an broke the flow pin an wouldnt start once i got it back stay away from the service dept

  Gypsy Carpenter
a year ago
Great outdoor toys and friendly staff! If they don't have it they can tell you who does.

  Joe Ramsey
a year ago
Excellent service. Very helpful and friendly. I will be back.

  m b
4 years ago
Nice folks to deal with. Bought new 4wheeler for the first time in 15 years. Well worth the stop.

  miles cook
3 years ago
More worried about doing the gun trade business, had no clue to polaris discounts nor were going to look it up. Don't waste your time going there.

  Rob East
2 years ago
Had a problem with one of my oil lines they're taking care of it I'll give them five stars