Jeff Wyler Eastgate Kia Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Landon Stuart
a month ago
I am writing to share my experience following a recent visit to your service department, which unfortunately did not meet my expectations for the quality and transparency I anticipated from a dealership of your standing.On 2/29/24 I brought my Kia in due to concerns about an unusual noise in the engine, along with addressing a few recalls. After the service, as I was driving away from your premises, my vehicle began emitting billows of smoke from the rear, causing distress not only to me but also to other drivers on the road. This issue was so severe that it prompted another driver to approach me with concern. Upon returning to your shop, I learned that the mechanics had to open the garage doors due to the excessive smoke caused by my car a critical piece of information that was not communicated to me prior to leaving.Moreover, today, while my wife driving, the car's engine light turned on, and the vehicle exhibited shaking while my wife was driving and three-year-old child. This has raised serious concerns about our safety in the vehicle.While I understand that diagnosing car problems can be complex, I believe that clear communication and transparency are crucial in such situations. Being informed about potential issues or unusual occurrences during service would greatly improve the customer experience and trust.I am hopeful that this feedback will be taken constructively, allowing for improvements in customer service and communication. Ensuring the safety and satisfaction of your customers should be of paramount importance, and I believe that with better transparency, many concerns can be alleviated before they escalate.Thank you for taking the time to consider my feedback

  Larry W.
3 months ago
I purchased the Wyler care package since we purchased our 2022 Kia here and had no issues this far (as far as I knew)The most recent visit for routine service did not go very well, the package is to come with an oil change, inspection and tire rotation. The most recent visit my tires were not rotated. I know they were not rotated because I had a specific tire that was low on air, and when I returned home from the appointment I noticed the same exact tire was low and still in the same position as before.I called to speak with service to voice my concern and he tried to dismiss their failure to rotate the tires due to low tread, which I understood and had new tires on order from another supplier. I stated I wanted to speak with the manager to make this right, to restore my trust in Wyler. The gentleman said the manager was conveniently in a meeting and would call me back, never received a call and it has been over a week.I recommend if you pay for service here, you make sure it's done. It's a shame you can't trust wyler to perform a paid service. Mark your tires so you can see they were rotated, check your air pressure before you leave. I feel like I need to mark the oil filter to make sure it gets changed since you can't trust them. This isn't how you build trust with your customers.

  Tara Chiapelli
2 months ago
The service manager went above and beyond what is normal or expected in my case. I cannot thank them enough for looking out for their customers and doing right by me. Cincinnati is a small town. We work and live side by side. Thanks for getting my car on the road, for doing the unexpected and for working hard for me and my family. I cannot thank everyone who helped me at Jeff Wyler enough.

  Mohammed Rahat
6 months ago
This place needs more employees and better training. Had an appointment scheduled at 10:40 am on October 20, and it s like next to impossible when you try to call and reach the service department.I left my car key in the drop box in the morning before the service center opened. If you call their dealership service line, the calls are not actually handled by the service department. Instead, it s handled by someone sitting in a different location and then they will only transfer your call to the service advisor. It would have been alright if the service advisor actually answered his calls. The call would directly go to voice mail and ofcourse, the voice mailbox was full.I had called 3 times, and I was not able to get a hold of the service advisor Dennis until he called me at 10 am to tell me he received the keys.Fine. Then he gave me a different number, and I said I d call him back in 10 minutes to confirm whether I wanted some additional service done on my car. Then I call him back within 5 minutes of me getting off the phone with him, and call him back and obviously it reaches his full voice mailbox.I sent a text message asking about the quote - no response. Right around 3 pm I walk into the dealership, and ask about Dennis and he immediately knows what I m there for. But not a single bit of work was done on my car.What exactly did you guys do then from 10 am till 3? If you needed confirmation before starting work again, why was I not called again to confirm? Why is it so difficult to get a hold of your service advisor?Since there was not a single work done on the car by 3 pm, I simply had them do the anti theft software update then left without performing the rest of the service.Either get a whole new set of efficient people or improve your communication processes Jeff Wyler Kia.

  Alice Brown
a year ago
I had my car towed (at my expence) from one Jeff Wyler dealership to the Eastgate dealership because eastgate could give me an appointment two months earlier. I was charged $179.00 for a diagnostic test & was told the problem was the battery. They also told me I needed a cabin filter which would be $79.00 and I had an oil change done plus service charges. I was billed $645.25. My son told me there is no way I needed a cabin filter because he had it replaced in April. I asked if the alternator was tested & was told the alternator was fine. I picked the car up on Thursday 10-11-2022 after 6PM. A few hours after getting home I went to Krogers and the battery light came back on. I was really stressed & scared. I prayed all the way home that my car wouldn't cut off again. I called J.W. the next morning & was told to bring the car back for another diagnostic test. That test showed it was the alternator & that would cost me another $1100.00. Needless to say I didn't have it done. I called the corporate office twice & left a message for Theresa Collins to call me. Today is almost two weeks since my last call to her and I still have not received a phone call. Someone once told me that that didn't trust Jeff Wyler and now I feel the same. I have purchased two cars from them (this is the second one) but NEVER again!

  Greg Burcham
a year ago
So I go to the parts dept and purchase a gasket for my 2013 Kia Forte. Something doesn t look right with it, so the parts guy says I should ask someone in the service dept. Service Mgr refuses to help. It would ve taken 30 seconds to ask a mechanic a simple question, but a service manager on a power trip decides it s a bridge to far. Now the Jeff Wyler Kia service group will never see me darken their doors should I need any work in the future and Jeff Wyler as a whole will never see me darken their doors for anything auto related.

  Bob B.
a year ago
It's July 11th, they have had my 2017 Sorento since June 17th. Engine needs replaced under warranty. Two weeks ago Dennis called to tell me that my engine and 2 others ahead of mine came in. The following week was 4th of July week, they might get it done. Called Friday for an update, no call back, called today for an update. Dennis calls back to say my engine finally came in. I was told this 2 weeks ago?! Then says last week tecs were all in training in Chicago they may get it done this week, he will call to let me know...

  Petedaly Fun
a year ago
My Kia vehicle is currently in a class action lawsuit - for motor burning oil. Took the car to Kia - Eastgate. They stated that they couldn't repair until engine dies. Actual response! Therefore, I guess I should wait until I'm on a road trip and it dies or I should keep buying oil every week$ or do I just not put oil in it and let it blow? Known problem with their engine and they denied being able to fix it today. Prior to taking it in, I even told them what the issue was, they still had me bring it in, after having to borrow another car, and drive 30 minutes to drop off - just to turn around and tell me to come pick it up because they couldn't do anything to repair the motor burning oil until it died. They actually want my motor to continue to burn oil and burn out the engine until they can repair - sounds super safe and like a great idea right?!Service: Engine repair

  Sheri Rydyznski
3 years ago
Purchased a new 2020 Kia Soul from another dealership and within 2 weeks it needed service. Other dealership would not offer/provide service. Searched various Kia dealership and finally found Jeff Wyler Kia (Eastgate), since they could get me in within 6 days. Although Eastgate is a bit of a drive for me, I m thrilled to have found Robert and Dennis in the Kia Service Department. Both instilled confidence and sincerity. The handling of the service request and subsequent repair has made me a Jeff Wyler Kia (Eastgate) customer going forward. Although I purchased an oil-change service plan with the other dealership, I will most certainly eat that cost and drive out of my way to see Robert and Dennis, as I trust their skills, value their opinions and appreciation their truthfulness.Service: Auto engine diagnostic

  Robert Conley
a year ago
Very disappointed with service department. Took almost 3 weeks to fix what seemed to be a simple issue. Absolutely zero communication from the Kia service staff. We would leave constant voice-mails that would never get returned. Staff giving us the run-around and continually changing the time frame. Not planning on going back.Service: Auto glass repairService: Auto glass repair

  Kris Langhans
2 years ago
I had my engine replaced by Kings Kia and was instructed to use a different grade oil per Kia specs. When I passed this information on the service manager basically rolled his eyes and said that nothing like that came across his desk and I'm a girl and I don't know what I'm talking about. So I proceeded to contact Kings Kia again and actually received the actual page from the Kia handbook specifying the actual oil weight that is to be used on an engine replacement. Pretty sad where I have to do his job for him.

  Chandy Hill
2 years ago
Multiple cars and never a good experience. Also will release your car to anyone without calling you, the car owner, for permissionServices: Electrical repair, Engine repairServices: Electrical repair, Engine repair

  Randole Burch
5 months ago
Very friendly and helpful within the Budget!

  Eric Batchler
3 years ago
Karl was great to work with and our test drives went smoothly.

  Belinda E Wagers
2 years ago
What ever your Car needs they take care of it. A+

  Jeff Godfrey
9 months ago
Great work, great customer service!!

  misty ortiz
a year ago
The kia service team is amazing and very helpful

  Alesia s Smith
2 years ago
great service thanks to ryan & darywood!

  Darryll Smith
9 months ago
Very honest & helpful

  Robert Fugate
3 years ago
Didn't use this service location.

  Jeremy Craycraft
3 years ago
Robert is very nice and helpful

  Tiffanny Cross
7 months ago
Prompt service