Jeff Wyler Eastgate Auto Mall Body Shop

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jason Fancett
3 months ago
Can't say enough good things about the Wyler Body Shop in Eastgate. Our car was involved in an accident and they were recommended to do the work by the insurance company. It took a bit to get us in but the work was great and completed within the timeframe communicated. They even facilitated an unrelated minor body repair during the process that was very reasonable cost-wise. We had a great experience from start to finish with them. The most impressive thing I need to share is that there was a follow-up installation on a door handle that hadn't come in when the other work was completed. They notified us when the part was in and we neglected to reconnect with them for the better part of a year. When we finally set up a time, they had diligently kept the handle ready and installed it while we waited. I can't thank them enough for their great customer service and taking care of us each step of the way.

  Jordan Dembski
4 months ago
My car has now been at this body shop for over 3 weeks after an oncoming car hit a deer into my car. I ve called a handful of times and talked to nice customer service agents, but every time they tell me there is no update and Joe is supposedly looking at it that day and they will give him the message personally to ensure a call back.. which has never came. The communication is awful, I still don t know if my car is totaled, getting fixed, or anything and insurance has not been updated with information either. Definitely will not be coming back to this body shop for any future repairs.

  Donita Williams
a year ago
If I could leave a zero I would. Took a brand new car in to have scratches fixed on a bumper & it basically looked like they took a sharpie to it. They also broke my door handle while it was there & scratched the car. Car went back a second time where they were to put a new bumper on it. Picked up car & scratched bumper yet again & damaged molding over a tire. Also scratched leather inside car & did not even care to put a mat down over mine. Just shows they don t care about work they put out or how they take care of your vehicle. After the second time even a salesman told me that they would never recommend their body shop. A dealer as big as Jeff Wyler you would think they would have a stellar body shop.Services: Painting, Body & Trim

  Tyler Kent
10 months ago
TL;DR They did a great job with the repairs but the organization and management of the shop is horrendous.I got rear ended and I am leasing my vehicle from Jeff Wyler so I took the car to their body shop to get fixed since it is technically their car. The people there are friendly and gave me a quote the same day and told me they could start repairs in 2 weeks. All was good I dropped off the car and was told 10 days for repairs. I got a call 8 or 9 days later that the accident had damaged the frame and it would take longer to repair (still, all good no problems as no one could have known that.) 2 weeks go by after that with no update so I give them a call and my repair consultant said it s taking a bit longer because they re waiting on parts. Again, no sweat because they can t help that. I wait another 2 weeks with no call or updates and decide to check on the progress. When I call I speak to the nice front desk lady who tells me my parts are there and they re working on it now, should be done end of week. Friday rolls around no call so I call again and the lady tells me that the technician who was supposed to be working on it is sick so it ll be early the following week. Alright I guess but seems strange. Wednesday of next week rolls around and no update, meanwhile I haven t heard from my repair technician nor has he returned any of my voicemails. I speak to the front desk lady who says they re finishing it now and cleaning it Thursday to pick up Friday. Friday at 3pm rolls around, no call. I ring them up again and speak to a new repair consultant who tells me that my original consultant hasn t worked there for WEEKS and my car is still needing parts to come in. I inquire why I was told for basically two weeks now that my car would be ready and the new guy informs me that the front desk lady was confusing my car with another car. I m in no rush to get my car back but the lack of accountability and poor record keeping was infuriating to say the least. I would think the least they could do is call and tell me my consultant doesn t work there anymore and give me an updated timeline. I m very mild tempered but the whole ordeal was stressful to say the least. Honestly I probably won t buy out my lease just because of the poor experience I had with the body shop. It s a shame because everyone I worked with was very nice it s just impossible to get a hold of anyone or get updated in a timely matter. All the while you re still paying your car bill and it seems like they re almost intentionally giving you vague and conflicting info. 2/5 because the repairs were quality in the end of the whole ordeal

  Jessica Fellabaum
7 months ago
I was involved in a MVA on 8/12/23. I went into jeff wylers body shop for a free estimate. Once receiving my printed estimate I was told by the adjuster named ike that IF I wanted them to do the repairs they could do that for me. I told the adjuster I would get back to him. 2 days later I received a call from Ike informing me that they had already ordered parts for my vehicle and that they would like to get me scheduled for a repair. I kindly informed the adjuster I had NEVER confirmed that I wanted the work done. At that time the adjuster informed me he would no longer be uploading my estimate to progressive. Of course when calling progressive I am being told the estimate MUST be uploaded by Jeff wyler. I spent 2 days trying to call management only to be told today that their contract with progressive ended 2 days ago so now they are unable to upload my estimate. This is all because I did not want to go any further. So they did NOT provide me with a free estimate...only a peice of paper that means nothing all because I did not want them to perform the work and they lost a sell...save yourself the headache and go somewhere else!

  Mellanie Bryant
a year ago
We didn't end up using this service because they're unresponsive. Our truck was hit & we took it to this shop to get an estimate for the insurance company & it took 3 minutes of the man, Scott, to tell my husband to send him the estimate the insurance drew up for him to review & to get in for a new estimate. My husband emailed him twice and I waited 2 and half weeks for a response before calling to check a status and spoke with Scott who said he never received the emails my husband sent so I forwarded the emails to him and waited an additional week and got no response.

  Kristin Bascle
11 months ago
I took my car in for dents that came with the car when I bought it. Said they would PDR the smaller ones and repair the crease in my hood. It took a week, got my car back today and the smaller dents are still there, thinking I wouldn t notice them and dirt all under the paint in the BRAND NEW hood they put on it. It s a brand new car, should ve been done right the first time.Services: Painting, Body & Trim

  Tanner Mckee
7 months ago
I had a great experience and very friendly and good employees. Ike was accommodating throughout the process and made everything perfect on my car.

  Robert Closson
a year ago
From start to finish I was updated on the process of the repairs, Kristy specifically was great to work with. The body work was seamless and looks like there was never any damage. There was a minor issue with a sensor after the repairs and they were able to get it corrected and fixed quickly.Service: Body & TrimService: Body & Trim

  Austin Spiller
2 years ago
Poor workmanship. Hit a raccoon in my car that busted my turbo intercooler. Took to the collision center and they put a new intercooler on but forgot the gasket. Jeff Wyler also didn't put a plastic clip fastener back in my headlight trim after the lost it, almost cause me to lose my trim. My engine began to misfire and couldn't figure out why. Honda had my car for 3 weeks and finally found that Jeff wyler forgot to put a gasket on. I took it back to Jeff wyler and they did fix it and put the headlight clip in, but this does leave a bad taste in my mouth. My family has also had mixed feelings about the collision center. Make sure you double check everything yourself before taking the car home from them.*UPDATE*My car started to misfire again after wyler put the gasket on. When I changed the oil I sent some off to Blackstone Labs to have it analyzed. BL informed me that my engine had sucked in a bunch of water, debris, etc during the 2 month period of my intercooler having no gasket. I called wyler and they insisted that could not be the issue and it was a defeat in the car somewhere else. I kept pushing until wyler took my car in to investigate. They tore the entire engine down and thought they found something but retracted their findings and said everything is good and up to spec. Unfortunately my car was not fixed and began misfiring again. Since then, I have gotten rid of the car and bought a new Accord. I will never, EVER go to wyler for anything. I'd rather drive 2 hours to a shop that will fix my car right after a collision than this horrible dealer/shop.STAY AWAY AT ALL COSTS!!!!!!

  Lynn Presser
a year ago
The worst company I ve ever had to deal with. They lie, tell you one thing and then so no we didn t say that, make you take your vehicle even though the work isn t complete promising we ll call you when the rest of the items are available .not so! They don t honor their word and that says a lot about these people!Services: Painting, Auto glass replacementServices: Painting, Auto glass replacement

  Michael G
7 months ago
Do not bring your car here for repairs!!! Previous employee and still being taken advantage of. Long wait for repairs and horrible service

  Stephen Einson
2 years ago
Real craftsmen and truly friendly service.Great job on my drvers side door that someone decided to redesign.

  bobbie Tracy
3 years ago
Couldn't really tell you could have been a good place but I needed some place that had a loaner vehicle for me cannot get one here had $2,000 worth of work that needed to be done but it's my only means of transportation so I had to move on to somewhere else honestly how can they be part of a car dealership and not be able to provide you with some sort of loaner transportation in order to get your business

  Maribeth Dalrymple
2 years ago
Had my car for 2 months at shop, still don't have all the parts. :(

  Brad Keen
2 years ago
They did a AWESOME job fixing it!!!

  Color of Life Studios
2 years ago
Real professional! Did a excellent job in a timely mannner!

  scott wuest
3 years ago
Really helped me out and worked with me when my truck was totalled.

  John Lewis
3 years ago
Very nice people and easy to deal with from my experience

  Virgil Lanham
2 years ago
Nice folks, kind and understanding, service was great,